Claims are paid fast. The benefits and services covered are very good. The website is easy to use. My only complaint is that the price has skyrocketed. I started my plan in 2018 and since then (to 2024) my premium has almost tripled. I'm sure the fact that Synchrony acquired Pets Best in 2019 put additional pressure to increase prices for more profit and, of course, the explosion of pandemic pets and generally high inflation including vet and drug prices play a big part. With the much higher prices, it really is no longer worth it and I probably wouldn't buy it for my next dog... which is unfortunate because it does make me "feel" better having it despite knowing I would most likely come out ahead paying everything out of pocket.