Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,777 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,777 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The claim process takes quite a bit of time to be reviewed.”

Helpful Report

Posted 2 weeks ago

“Used to be great and with good communication but lately it's becoming very hard to have access to my information and claims. I already spent multiple calls with the support to restaure access but then I is not working again. Even right now impossible to access. Thinking about changing insurance to one offering better service”

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Posted 2 weeks ago

“Almost a month to be refunded. Other insurances have 48hours cap.”

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Posted 2 weeks ago

“Poor customer service and website problems”

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Posted 2 weeks ago

“Always quick to respond and great customer service and benefits.”

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Posted 2 weeks ago

“Takes way too long to review claims and issue explanation of benefits or refunds.”

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Posted 2 weeks ago

“That's best has been a lifesaver for us and we felt very supported in our battle against cancer”

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Posted 2 weeks ago

“Pets Best has saved me from a few very high vet bills for my dog, most recently emergency spine surgery for a ruptured disc. He's only 6! I'm very glad that I got insurance for him as a puppy. The rates have increased over the years, but it's worth it for emergencies and any surgeries since they add up quickly. They've been pretty quick to process claims and give a detailed explanation of benefits. Better than my own health insurance, lol!”

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Posted 2 weeks ago

“They are quick with your refund.”

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Posted 2 weeks ago

“I like best pets insurance but I'm not happy with the time that it takes to get a refund last time it took almost a month”

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Posted 2 weeks ago

“Easy to reach and receive communication with updates to keep us informed. Sometimes it takes a little bit for a claim to be reviewed but usually hear something within two weeks. Little pricy but so are the other companies.”

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Posted 2 weeks ago

“It has been over a week/10 days and I still cannot log into my account! your "update" has been a disaster. prior to that everything was fine.”

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Posted 2 weeks ago

“My dog has had allergies since I bought this insurance. I think punishing us for a pre-condition for so manyyears is unfair”

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Posted 2 weeks ago

“First time submitting claim and very happy with the response time and the actual amount covered.”

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Posted 2 weeks ago

“I recommend it”

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Posted 2 weeks ago

“Up until this month I’ve been very happy. Now, I am just having issues with site, app and can’t submit anything.”

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Posted 2 weeks ago

“Their web site is very easy to navigate and I'm happy with the coverage we have for all our pets. Some of the claims take a little longer to process but overall its been a great coverage for our pets.”

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Posted 2 weeks ago

“I have tried several times to submit a claim for an ongoing unknown illness for my dog, and it keeps saying I am logging in from a new device. I have had the same computer for YEARS, and it never actually sends an email to verify the device. So I can't log in to submit the claim, PAY MY BILL, etc. Also, no word on the remibursement status, it takes A VERY LONG time to get reimbursed for claims. Or even to find out if they are being reimbursed or not. That being said , so far the premiums have been reasonable compared to other companies, but the website is terrible and if I am not going to get reimbursed I could have just put this money into a savings account. Insurance in general is quite the disappointment.”

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Posted 2 weeks ago

“The worst place and the worst service i ever encountered.”

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Posted 2 weeks ago

“My cat had major surgery one month ago. They have honored their commitment to coverage.”

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Posted 2 weeks ago

Pets Best Insurance is rated 4.3 based on 29,777 reviews