Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,611 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really love having Pets Best as my pets health insurance!! The service from them have always been excellent.”

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Posted 2 weeks ago

“Happy with the insurance, the app and wait times can be frustrating. But the price is right.”

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Posted 2 weeks ago

“I've had Pets best for over 5 years now and they are the best! Won't go anywhere else.”

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Posted 2 weeks ago

“Fast and efficient payment of claims”

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Posted 2 weeks ago

“Pets Best has been essential for our German Shepherd as he's gotten older and experienced some health issues. The Pets Best portal makes filing claims very simple and reimbursements happen automatically after they are processed. I have recommended Pets Best to several friends based on our experience.”

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Posted 2 weeks ago

“Policy is as described. Service is very slow. No customer service to talk to except email, which auto replies. Not happy with the service but the policies are what I signed up for.”

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Posted 2 weeks ago

“I’ve had PetsBest since 2020, the claims process has definitely improved over the years. Still a bit upset that they are linking non-issues to allergies from a 13 week puppy visit to a 2 year full blown allergy attack. Even with 3 specialists writing a letter that they ARE NOT related the adjusters word is final. So purchase insurance the day you bring your pup home.”

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Posted 2 weeks ago

“Our 3 Springer Spaniels have been insure with Pets Best since 2019 and we are very satisifed with the claims service and reimburesments.”

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Posted 2 weeks ago

“Great insurance, fair pricing, good payout after deductible and ability to tailor the policy to fit your needs. Would recommend. Sometimes payouts take a while, so that is something to consider if it’s important to you.”

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Posted 2 weeks ago

“Best Best was amazing when my dog was going through surgeries and testing to find out what was going on. Anytime I had to reach out to them they were very helpful and courteous. They have a couple of different ways to submit your claims, and very detailed explanation of benefits. I highly recommend them.”

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Posted 2 weeks ago

“So far they have provided benefits with no hidden restrictions. Review of claims have been quick and efficient - or they communicate if there are any delays. App is hit and miss.”

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Posted 2 weeks ago

“I recommend Pets Best to everyone as the most affordable and the most helpful pet insurance on the market. It gives me peace of mind knowing that I will be able to properly care for my four legged family member, giving them a long and healty life. Thank you.”

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Posted 2 weeks ago

“they have been very helpful and dealing with our insurance claims would recommend them highly”

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Posted 2 weeks ago

“The time it takes to process a recurrent simple claim is ridiculous.”

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Posted 2 weeks ago

“The turn around time once you submit a claim is nearly a full month before the claim is processed, and even longer until you receive reimbursement. The wait time is ridiculous.”

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Posted 2 weeks ago

“Pets Best Pet Health Insurance is wonderful! It is taken into consideration what procedures are followed as well as medications, and often pays approximately 80% back. Notifications are made regarding how much is paid out and what it is for, in advance.”

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Posted 2 weeks ago

“I’m still waiting for my money for a refund of what I paid to my veterinarian. It’s been since December 30 so I think that’s a little bit too long. Really would like my money back.”

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Posted 2 weeks ago

“I have been a customer for 8 years. Good customer service and claims process, but the yearly premium increases are excessive. My monthly cost went up about $20 per pet in one year, which is very hard to justify. Also, the website and app were down or unreliable for months, and we didn’t get an explanation until months later from the CEO, which is not acceptable for such a major issue. I’ve had to reduce coverage for my three cats because I can’t afford it anymore, and switching isn’t really an option due to pre-existing conditions. Good service, but pricing and communication are serious problems.”

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Posted 2 weeks ago

“I am not very satisfied with Pets Best due to how long they take to process claims. It should not take an entire month to process a claim, especially when it is for the same medication my dog has been on consistently for his chronic condition, Cushing’s disease. What is frustrating is that every month, on the same day, they are very prompt in charging my premium, never late, (which is very expensive)but that same efficiency does not apply when it comes to reimbursing claims. Because of this ongoing delay, my overall experience has been disappointing.”

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Posted 2 weeks ago

“Good policies, fair prices, though support when you need it is hard to obtain. My dog died and despite repeatedly emailing and calling them, Pets Best continued to take premiums that weren't due. If PB fixes the customer service side of their business, it would be an easy recommend. Difficult to do that when the time you need support most is when you don't get it.”

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Posted 2 weeks ago

Pets Best Insurance is rated 4.3 based on 30,611 reviews