Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,248 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,248 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty responsive with my claims, so I like that. The EOB is clear and accurate, as far as I can tell. The website issues that made logging in difficult seem to have been fixed. Our pet has been insured for two years going on three. In that time my annual premium has increased close to 80%. Overall, for our pet's needs it still seems to make sense and having peace of mind is nice, but the rapid increase in costs are troubling. At this rate it in a year or two it will cost more for my health insurance than my pets.”

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Posted 2 weeks ago

“The response is timely and reasonable according to our policy.”

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Posted 2 weeks ago

“I am brand new to pet insurance. So far this has been an easy system and quick response time.”

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Posted 2 weeks ago

“Pets Best is responsive, fair and very, very easy to use. I appreciate their proactive communication and easy-to-navigate website.”

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Posted 2 weeks ago

“So far it’s what I signed up for.”

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Posted 2 weeks ago

“I signed up on the recommendation of my vet for one and then both of our cats a little over a year ago. In the beginning it was great. I was able to easily submit claims, get fast turn around and documentation that was easy to understand. Then something shifted. They seems to have constant system outages and I cannot remember the last time I was able to submit a claim without the system crashing or being told to “try again later”. The responses on claims don’t make sense, but you spend so much time stuck in AI auto chats you can’t get answers. Even this survey doesn’t make sense. Questions like “was your delivery on time”, who delivered…it’s an insurance company, what delivery’s? I am absolutely looking for a new company.”

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Posted 2 weeks ago

“Best pet insurance! I’ve had it for my dog since she was a puppy and they have been fantastic.”

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Posted 2 weeks ago

“We've been a Pets Best customer for over 8 years and have experienced a sharp decline in satisfaction and customer service within the last few months. They're website and mobile app has always been poor and glitchy, but a few months ago we were unable to log into the mobile app. I could log into the website, but never recognizes my device (even though I use the same one each time). It prompts an email to verify. Once verified, occasionally I can log in, but sometimes it says it's not a recognized device and sends me in a cycle of frustrating verifications. For several months, I was unable to file claims. The website would let me go through the process but when I submitted, I received an error. I learned from Reddit that it was due to a technical issue at Pets Best. There was no proactive communication to customers, which is a remarkable missed opportunity from Pets Best. I emailed a claim and followed up a week later. I NEVER received a response and had to wait for the website to allow me to file claims again. They've always been inconsistent with claim processing times, but lately it's taking 3-4 weeks. That is way too long considering customers often need to the reimbursement to pay a credit card. Until Pets Best starts caring about their customers and proactively communicating, I DO NOT recommend them.”

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Posted 2 weeks ago

“I like the ease of submitting claims, and the fact that once they review and return to you the EOB, it’s easy to understand. I like that I feel like I’m not being price gouged and I feel like the things I need covered, are indeed covered as expected. Turn around time just needs to be improved. I have had no claims where I haven’t received the message “sorry for the delay” etc etc. Once the turn around time is improved, I can better recommend it to friends and family. Right now, it’s a bit nerve wracking to depend on especially for big emergencies. But I do think the customer service is good, maybe just need more people. Current turn around time for me on average was 3 weeks from claim submission to reimbursement. Because of the ease of their process, and the straightforwardness of their policies, I still remain with Pets Best and hope they continue to improve in the future.”

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Posted 2 weeks ago

“The response to my claim is taking a very long time, and the money has still not been deposited.”

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Posted 2 weeks ago

“Always felt taken care of a never just a case or a number. Grateful for this insurance for my two French Bulldogs.”

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Posted 2 weeks ago

“Pets Best is very prompt and friendly in reviewing and settling claims, as well as in addressing any problems that arise.”

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Posted 2 weeks ago

“Pets Best gives me peace of mind knowing that my dog is covered when he is ill.”

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Posted 2 weeks ago

“I highly recommend Pets Best. Submitting claims is so easy and the coverage they offer is perfect for our three dogs!”

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Posted 2 weeks ago

“Pets Best is very prompt in adjudicating and paying claims.”

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Posted 2 weeks ago

“Super simple process for filing claims and very helpful customer service agents. I volunteer with a rescue and am a huge advocate for pet insurance...I always recommend Pets Best to our adopters.”

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Posted 2 weeks ago

“Despite several recent issues with their mobile app and at times even the website, I do like PetsBest. The Customer Care team is top-notch: always willing to spend as much time and effort as necessary to be certain my concerns and questions are answered and/or resolved to my satisfaction. Can’t ask for anything better than that! I do not agree with the company’s policy re nutraceuticals and other non-pharmaceutical medications; but that’s not the fault of the Claims Department employees…they do their jobs within the terms of the policies.”

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Posted 2 weeks ago

“As a new client, I am pleased with the communication and follow up. I am a bit disappointed in the denial of my claim indicating it was present in the waiting period. My coverage started on 12/1/2025. The corner eye growth did not appear or start to grow until January 2026. Although her vet did remove a hair follicle skin tag on her upper eyelid on 12/16/2025, during her dental cleaning procedure, that skin tag is not at all associated with or the same kind of growth as the corner one. The pathology report that I just received supports that.”

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Posted 2 weeks ago

“Very good customer service”

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Posted 2 weeks ago

“My cat had an unexpected series of visits to both the regular vet and the emergency room. Pets Best reimbursed me quickly, and I felt their coverage was quite fair. I feel confident recommending them to friends!”

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Posted 2 weeks ago

Pets Best Insurance is rated 4.3 based on 31,248 reviews