Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,777 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,777 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both the app and the website perform terribly. Most of the time I am unable to log in so I cannot submit a claim or check status. This week there are system errors that the site says are intermittent but I have tried every day multiple times and I cannot access. Huge waste of time and frustrating. Even worse is that claims are denied that should be covered and as a customer I have no recourse. Additionally, for most claims the processing time has prolonged delays”

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Posted 2 weeks ago

“They changed the rules and also increased the prices. I don’t like the wait time for all the claims and neither the resolution.”

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Posted 2 weeks ago

“I’ve been pleased with Pets Best for my dog I appreciate their service”

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Posted 2 weeks ago

“Very pleased with coverage and timely reimbursement for my plan”

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Posted 2 weeks ago

“Too many delays processing claims, then deny claims based on information they request from you. Communication is terrible and not fully satisfied with how things are handled.”

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Posted 2 weeks ago

“I have been happy with the service. Quick responses.”

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Posted 2 weeks ago

“Fast response, fast payments. Detailed about what is paid and not. You won't go wrong with Pets Best.”

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Posted 2 weeks ago

“I like the insurance, but I wish you would pay more of the costs. It is helpful though, and comforting to know if my cat or dog gets very sick, a lot of the vet bill would be covered.”

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Posted 3 weeks ago

“I used to have no complaints. Claim processing was quick, and there were no issues. The portal has now been down for over two weeks, and there is no way to file a new claim or even just update an existing one. I keep receiving e-mails requesting additional information for an existing claim, but keep getting an error message when trying to upload the requested info. Very frustrating.”

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Posted 3 weeks ago

“Claims take way too long to process. I have Trupanion for my other pets and the process is seamless and smooth and I have been reimbursed in days. With Pets Best it is weeks or months if at all. They seem to spend more time looking for ways to deny your claim than process it. I did give two stars as they have reasonable pricing however it comes with a price of waiting forever for reimbursement if at all”

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Posted 3 weeks ago

“Very disappointed in the amount of money we get back..”

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Posted 3 weeks ago

“Always a reason why the “sick visit” isn’t covered. Been stuck in a loop for over a week, can’t log in, does not send a link to my email. I have called twice to be told making “upgrades” to their services. Haven’t been able to submit a claim- very frustrating.”

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Posted 3 weeks ago

“I love PetsBest health insurance! We had it with our first dog Ajax his entire life. It was a life saver towards the end when he had knee surgery and a few years later he got cancer. It was worth every penny to have the peace of mind of pet insurance. Now with our new pup Lexi, I decided to get it when she was just 4 months old. I was tempted to wait a while since she's so young I thought, but guess what?!?! One day Lexi decided to eat some toilet paper and got an obstruction. Thankfully she was already insured and as always, PetsBest came through for us. I highly recommend this for dogs any age!”

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Posted 3 weeks ago

“Pets Best claim submission is so easy and their reimbursement was exactly what my policy said it would be. I am very pleased with this pet insurance.”

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Posted 3 weeks ago

“I enjoyed having associates guiding me, with their knowledge of Insurance for my pet.”

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Posted 3 weeks ago

“Benefits are great, but customer service and claim turn-aorund time is often delayed.”

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Posted 3 weeks ago

“our dog jack jr has been very sick for three years and are vet bills have been unbearable i dont know what we would have done without pets best thank you”

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Posted 3 weeks ago

“Just okay. They take way too long to process claims which has been going on consistently since Covid. Premiums are going up and service is going down.”

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Posted 3 weeks ago

“The insurance is affordable. Submitting a claim is easy. The statement of benefits in response to a claim is clear and detailed.”

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Posted 3 weeks ago

“Doesn't cover anything. Super upset that I'm wasting more than $2,000 a year PLUS all of the vet bills I pay out of pocket.”

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Posted 3 weeks ago

Pets Best Insurance is rated 4.3 based on 29,777 reviews