Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,611 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic!”

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Posted 2 weeks ago

“I submitted two claims at the same time. They not one claim was processed. I sent an email for clarification and still no answer.”

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Posted 2 weeks ago

“Excellent service. Easy to file a claim.”

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Posted 2 weeks ago

“I've been with Pets Best for several years. They cover what your policy states is covered and it's easy to submit claims. I was very happy with Pets Best the first few years I was with them but the last couple of years premuims have more than doubled and my cats aren't that old so I shutter to think what the coverage will cost when they are very old. Also the first few years getting phone support wasn't a problem but now not only are they charging more than double but I just called about a claim and wait time was stated to be 10 mins but in actuality it was 50 mins! 50 mins. to get to speak to rep is riduculous and this is not the first time the wait time has been extremtly long in fact it's more the norm. I will say once you get to speak with someone they are helpful. I do like access to phone Vet support for questions that is included with the policy.”

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Posted 2 weeks ago

“I had to leave Healthy Paws after 10 years when they doubled my premiums. After researching alternatives, I landed on Pets Best, who offered truly apples-to-apples coverage for about half the cost. Not long after switching, my previously healthy 10-year-old pointer was rushed to the ER and diagnosed with PLE related to IBS and lymphangiectasia. Pets Best began paying claims within just a few months of coverage. Their customer service has been exceptional—claims are easy to upload, and communication is clear and efficient. I can’t recommend them highly enough.”

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Posted 2 weeks ago

“The coverage I pay for is good. The amount of time it takes for them to process claims is way too long. And then to have to wait 7-10 more business days to receive payment. They are supposed to process claims in 10-25 days. They had no progress on one of my claims until day 26. The only way to reach customer service is to call. Email is not an option. I’m not impressed lately and am strongly considering switching.”

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Posted 2 weeks ago

“Very poor communication Very poor customer service Dishonest on sign up coverage Not timely or responsive”

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Posted 2 weeks ago

“Great company”

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Posted 2 weeks ago

“You covered nothing - why would I recommend?”

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Posted 2 weeks ago

“I’ve been a customer for 7 years and recently filed my first claim. Unfortunately, the claims process has been extremely frustrating and inefficient—I've been asked to submit the same medical records multiple times, despite already providing them. Communication has felt repetitive and circular, and it’s taken far more time and effort than it should. I expected a smoother experience after years of paying into the policy, and I’m now considering switching providers.”

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Posted 2 weeks ago

“I often have difficulty uploading documents and have to try several times over several days to get most documents uploaded. It is not easy to update claims. You ask for updates, and then it blocks me from doing an update. It does take a long time to get responses, and it is difficult to know what and when something has been approved and paid.”

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Posted 2 weeks ago

“The fees, copayment & deductable tear us apart”

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Posted 2 weeks ago

“I enrolled my 1-year-old dog with Pets Best and have been extremely happy with the experience so far. The enrollment process was straightforward, coverage options were clearly explained, and pricing felt very fair for the level of protection provided. What really stands out is the peace of mind. Knowing my dog is covered for accidents, illnesses, and unexpected vet visits makes a huge difference, especially during the early years when anything can happen. The policy is easy to understand, and I appreciate the flexibility to choose deductibles and reimbursement levels that fit my budget. Customer service has been responsive and helpful whenever I’ve had questions, and the claims process is simple and transparent. Pets Best gives me confidence that I can focus on my dog’s health and happiness without worrying about surprise veterinary costs. I would absolutely recommend Pets Best to anyone looking for reliable, affordable pet insurance—especially for young dogs just starting out.”

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Posted 2 weeks ago

“I love the ability to speak with a Vet Tech when my dog has an issue that may not be a problem worthy of a visit. The recommendations have been great. The claim process is very straightforward and the EOB is helpful to know how much of the deductible has been met and what is and isn't covered. I refer friends to Pets Best!”

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Posted 2 weeks ago

“Wonderful to have peace of mind . Claims are easy, reimbursement is timely and I know I have support if the future health needs of my puppy warrant attention.”

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Posted 2 weeks ago

“I have had insurance for my dogs for 3 years or so. I have had no claims up until December. One of my dogs ended up in the emergency clinic for a laceration repair. The bill was over $800 and I was reimbursed $41. I expected the $500 deductible but the rest of the coverage is laughable. I will be canceling my coverage and as a veterinarian will no longer be recommending this company.”

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Posted 2 weeks ago

“Recently I submitted a claim 4 my dog 4 checkup and vaccines. I am unhappy that u did not reimburse 4 physical examination especially that u just raised my premuim by $13.00.”

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Posted 2 weeks ago

“Processing time is way too long. And the hold time when you call in is even worse. 45 mins. Each time.”

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Posted 2 weeks ago

“They are using AI to deny claims that should be paid out. Be prepared to have to call.”

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Posted 2 weeks ago

“This is a very good company. They pay claims promptly. Everyone who answers the phone is able to help you with any concern you may have.”

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Posted 2 weeks ago

Pets Best Insurance is rated 4.3 based on 30,611 reviews