Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,777 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,777 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far it's been working great. Just don't like every year the payments go up. My dog just got diagnosed with diabetes and cushions disease. With the insurance helps with so much”

Helpful Report

Posted 3 weeks ago

“Normally I would have given a higher score, but i have not been able to login to my account since September 2025. I had to send in a claim online as I could not get into the account after talking to customer support. Please be more mindful and provide better communication when you are experiencing technical issues with the customer portal.”

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Posted 3 weeks ago

“I'm thankful for my dog's coverage.”

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Posted 3 weeks ago

“The claims process is straightforward and covers what the policy states it will cover.”

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Posted 3 weeks ago

“I appreciate how quickly Pets Best pays our claims and is always available to answer any questions.”

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Posted 3 weeks ago

“My pet has ongoing pharmacy needs, all I do is upload my receipt and I get the refund into my bank account. Its very easy to submit claims and get reimbursed this way. Also I have done this for specialty visits and ER visits. Everything that is in my contract to be covered, gets reimbursed with no issues.”

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Posted 3 weeks ago

“Our puppy has gotten herself into trouble with ingesting items not meant for her and Pets Best has covered everything without any issues. Thank you Pets Best.”

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Posted 3 weeks ago

“Recently, My claims were not processed in a timely manner! I could not get logged in. Had to change my password several times.”

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Posted 3 weeks ago

“I'm extremely disappointed in the fees that are implemented for submitting claims. I have 2 dogs now 8 & 9 years old, that I have had insured with Pets Best Insurance since they both were 8-9 weeks of age, both have Full coverage +Wellness Care Plan & The Premium has more than Doubled for both of my dogs. It's getting to the point where I can't afford it anymore.”

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Posted 3 weeks ago

“I can't really Raye you but I sent a request for reimbursement of a claim on October 8 and I'm still waiting on it.”

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Posted 3 weeks ago

“Excellent! I’m getting a new (not a replacement!)shih-tzu. I will renew with you after I get her on November 30th. Thank God you’re there!”

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Posted 3 weeks ago

“Processing of claims is lengthy. Quality of support from representative is inconsistent.”

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Posted 3 weeks ago

“Waste of money. They work hard to find ways to deny claims.”

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Posted 3 weeks ago

“For 2025 the best..Insurance was critically needed for 4 year old australian labradoodle (NYC) who was ill for numerous reasons and Pets Best came through with contracted amount -soooo happy. For other years barely made the dedcutible for illness, but this year amazing...”

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Posted 3 weeks ago

“Very responsive. Claims are handled quickly. The app is easy to use. Very happy with this insurance”

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Posted 3 weeks ago

“Pets Best has been a literal life safer for our pets. Our cat needed life saving surgery when he was just 3 years old. We could never have afforded it without insurance. Later, our dog was diagnosed with cancer and needed surgery and chemo. Having pets best allowed us to give her the treatment she needed and have more time with us. Claims are simple to file and payment is quick. Best investment we’ve made.”

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Posted 3 weeks ago

“Pets best takes forever to process claims. At first I had no problem speaking with an agent but after they denied my claim and I appealed it, the phone number was suddenly hanging up and I could not reach someone until I tried about 10 times later. They denied my PUPPY’s claim for her retained baby teeth because her vet noted that she had baby teeth present when she was 10 weeks old. Their appeal takes 90 days and they state it’s voluntary according to their email. They claim to reach out to your vet for documents but they never do then they just deny your claim. On another unrelated issue, their agent cancelled the wrong claim when I requested to cancel one of my claims. Stay away from this insurance, buy a policy that understands a PUPPY with PUPPY teeth is normal.”

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Posted 3 weeks ago

“Always quick to respond to claims, great customer service. Best insurance out there.”

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Posted 3 weeks ago

“I wish I could leave a more positive.review! But the website has been down for several days, really more like at least 10 days, with no warning to customers. The last two claims I submitted took a long time to process, most recently I finally found a customer service number and called. It was then I learned the website was being worked on and they were very sorry my claim had stalled out somewhere in the 3 weeks since I had submitted it. So, I am hoping things improve shortly, however, I have also started to research other pet insurance options.”

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Posted 3 weeks ago

“I've been really happy with PetsBest. I recommended to friends. Both of my dogs got into rasins this summer and had to be hospitalized for 48 hours with IVs. I was able to confidently say yes to the care they needed because I had pet insurance for them. I'm glad they offer accident and illness insurance. PetsBest also covered a mass removal on one of my dogs back in April.”

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Posted 3 weeks ago

Pets Best Insurance is rated 4.3 based on 29,777 reviews