Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,248 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,248 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently , our pet Atlas was running back and forth chasing deer from our elevated deck. Im not sure how he did it but somehow managed do jump off. He must have chased them off our property and down to the hwy . He was struck. The driver said he didn't even see him it happened so fast. His name was on his harness and they called me immediately. Long story short, what would have been a devastating financial burden to our family, thanks to Petsbest was something we could absorb. We got Atlas to feel a void for our beloved Lex who past away on my wifes birthday. Thank you petsbest, we are forever grateful. The Smith family Roseburg Oregon.”

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Posted 3 weeks ago

“Pets Best Insurance has been wonderful so far. I have been with them for a few years now and really can’t complain about anything. They pay promptly and if you have any questions they are there to answer them.”

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Posted 3 weeks ago

“We have used Pets Best for the past 8+. We have always been pleased to very pleased.. This time the claim was processed very quickly. Thank you!”

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Posted 3 weeks ago

“We have had a very pleasant experience with Pets Best Health Insurance, which in my experience is unusual for "regular" medical insurance. They have always paid us back in a timely manner and when I've had to call with questions, they were always friendly and clear with their explanations. I would definitely recommend Pets Best!”

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Posted 3 weeks ago

“Every claim that I have submitted in the last 5 years has been delayed. Always the same generic message, please be patient more claims than usual have been received. I have had other pet insurance companies in the last 20 years, this is the only one that consistantly delays payments. With the other companies I would use my credit card to pay the vet and have received the reimbursement prior to the bill coming in. Never with Pets Best”

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Posted 3 weeks ago

“They've had some computer issues recently, but I'm very happy with my coverage.”

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Posted 3 weeks ago

“I’m very happy with Pets best insurance! The staff are always helpful and friendly. They have been a God send since my dog is currently battling acute glaucoma. Thank you Pets best”

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Posted 3 weeks ago

“Pets Best is a great price! They handle the claims fast!”

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Posted 3 weeks ago

“Quick and responsive. Calling them was easy. Overall good insurance for our pets.”

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Posted 3 weeks ago

“Reimbursement claims take a very long time to process, more than a month. Two claims for more than $2,000 were denied on the grounds that our dog had symptoms of the underlying condition before the policy took effect. This is not true. No veterinarian had ever before diagnosed osteoarthritis or even linked the symptoms to the possibility of this disease. According to the latest statement, $141 was reimbursed from the $712 bill. Although a 90% reimbursement was promised. The company took $500 and credited it to my annual deductible. Although the annual payment was made in October 2025 (it is now March 2026) and the annual payment date has not yet arrived?!! This seems like fraud to me...”

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Posted 3 weeks ago

“Thank you,”

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Posted 3 weeks ago

“Satisfied!”

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Posted 3 weeks ago

“As with the first claim! Your Company processed my Claim no problems. I thank you and will recommend you to anybody that needs Pet Insurance! Thank you”

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Posted 3 weeks ago

“Everytime we submit a claim, for anythjng, its delayed at least 5 - 7 times & we have you keep resubmitting multiple times. We are seriously considering trying other insurance”

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Posted 3 weeks ago

“It was a customer since November of 2025 have a male neutered healthy dog paying $133 a month to have your insurance your company pays only $50 annually for office visit and $55 for medication I find it cheaper to keep the $133 a month and a private bank account in case of an emergency your company is just ripping me off”

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Posted 3 weeks ago

“We unfortunately needed to utilize our pet insurance recently for a chronic illness for our puppy. The process was very easy from filing the claim to claim reimbursement.”

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Posted 3 weeks ago

“Overall, my claims got processed, but there was a huge headache with the medical records. I loaded them via the portal, but for some reason they weren't accepted so my claims took just about 2 months to process. Even now they aren't fully processed as they closed some claims saying that they could be reopened when the medical records were loaded. Who knows when that'll happen. All I can say is if you use them, make sure your pets medical records are loaded and confirmed before submitting a claim.”

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Posted 3 weeks ago

“I don’t know what I would do without Pets Best insurance!! They have literally saved my dogs life and my wallet twice in the last 6 months. I have all 3 of my dogs insured with them, and it was the best decision I’ve ever made for them. I have peace of mind knowing that when dogs are dogs and something goes wrong, Pets Best will be there to help us get through it. I can’t thank them enough for their help.”

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Posted 3 weeks ago

“This was my very first time using Pests Best since starting Kya over one year ago. I felt that the process to submit a claim from the vet was very easy. The reimbursement for her visit was great and I am happy the remaining will go towards her deductible. I would highly recommend PetsBest to anyone seeking pet insurance.”

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Posted 3 weeks ago

“I appreciate how fairly simple it is to file a claim and how they keep me updated on them.”

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Posted 3 weeks ago

Pets Best Insurance is rated 4.3 based on 31,248 reviews