Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,778 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,778 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The claims process with PetsBest is seamless and quick. The team keeps you updated with any delays while trying to process a claim.”

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Posted 4 weeks ago

“The process of submitting a claim was very easy and straightforward. The time it took for them to process my claim and process reimbursement was 1 week for my largest claim which I thought was incredibly fast. My policy details are clear and I think my premium payment is fair. I would recommend Petsbest to a friend because the premium is not astronomical and I can rely on them if my pets have an emergency.”

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Posted 4 weeks ago

“Your website and app really suck and are not user friendly. It’s in need of a massive update.”

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Posted 4 weeks ago

“I’ve been really happy with Pets Best so far. Their plans are clear, and filing claims is simple. The only issue I’ve run into is that processing times can be slow, sometimes taking several weeks. If they sped that up, they’d be perfect.”

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Posted 4 weeks ago

“I have nothing but great interactions with Pets Best.”

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Posted 4 weeks ago

“Pets Best is a great pet insurance company. They respond promptly to questions and typically have short turnaround time on claim submissions. I do wish they would cover herbal supplements when prescribed for an illness.”

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Posted 4 weeks ago

“Affordable great insurance. Process claims and depsoit money quickly. Very easy and clear to understand all communications. I would definitely recommend.”

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Posted 4 weeks ago

“I've been waiting a total of 3 months for a claim and it is still pending. I entered the claim and it was initially denied after 1 month because Pets Best requested information from a hospital that they didn't receive so they rejected the claim. I then had to get the information from the hospital myself and send it to them and reopened the claim. It's been pending for 2 months now with no updates on its status.”

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Posted 4 weeks ago

“They’re almost always past the anticipated time to process claims. They consistently do not have chat operators available. They also don’t cover cremation or services for euthanasia. The more we get into claims, the more I see other companies offer more.”

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Posted 4 weeks ago

“Switching to lemonade”

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Posted 4 weeks ago

“Always helpful and fair. Thank you”

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Posted 4 weeks ago

“Pet's Best has been excellent on funding my vet bills for my cat. Very appreciated!”

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Posted 4 weeks ago

“After shopping around, I was confident that this policy was the best price for the coverage I wanted. I am very thankful that I had it in place when my dog tore his ccl, and required surgery. Pets Best responded quickly, and their payment will keep my budget very comfortable, even after a very expensive procedure. I highly recommend this company!”

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Posted 4 weeks ago

“Pet's Best has been fast, accurate in claims processing and answering any questions I may have.”

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Posted 4 weeks ago

“Super recommend great pet insurance!”

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Posted 4 weeks ago

“Pets Best has been my dog’s health insurance since we got her 11 years ago. I’ve recommended PB to others as well. My dog has several chronic health issues and I don’t know how I could afford to purchase her medications and follow ups without the help of PB. Bill processing of refunds is fast and fair, and it’s easy to submit invoices on line.”

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Posted 4 weeks ago

“After a slow start, with some assistance from, Pets Best the company kept me informed on my claim with a check being the final result.”

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Posted 1 month ago

“Pet's Best continues to impress. Our recent claim was received easily online, processed quickly and paid out in accordance with our policy - no problems. As my dog ages and his health issues become more complex, it is a great source of comfort to know that we do not have to make difficult decisions based only on financial considerations, but instead can focus on what is the best treatment for our old boy based on what our Vet recommends. I highly recommend getting insurance to any new pet Owner, especially Owner's of rescue animals, and I specifically recommend Pet's Best based on my good experiences with them. Thank You again, Pet's Best.”

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Posted 1 month ago

“Processing of claim took much longer than promised or expected. Also, the explanation of benefits was sent in two separate emails days apart, so that I was confused that nothing had been covered since I know I have some (limited) wellness benefits.”

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Posted 1 month ago

“A great way to protect your pet from costly visits Fair reimbursement and quick turnaround from claim to payment.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 29,778 reviews