Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,778 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,778 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been really happy with PetsBest. I recommended to friends. Both of my dogs got into rasins this summer and had to be hospitalized for 48 hours with IVs. I was able to confidently say yes to the care they needed because I had pet insurance for them. I'm glad they offer accident and illness insurance. PetsBest also covered a mass removal on one of my dogs back in April.”

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Posted 3 weeks ago

“Every time I look at an EOB and then my monthly premium, I ask myself ”Now why was it that I thought pet insurance was such a good idea?””

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Posted 3 weeks ago

“I love having pets best for my pet. Lately it takes longer than usual to process claims. 3-4 weeks I think is unacceptable. Should take in my opinion 2 weeks tops.”

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Posted 3 weeks ago

“Not fair in settling claims”

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Posted 3 weeks ago

“Not very responsive to inquires.”

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Posted 3 weeks ago

“I had the best customer service when calling and asking questions about my coverage. The lady was so sweet and caring on the phone. The only complaint I have is it would be nice to get reimbursements faster. It usually takes 3 weeks to get an email and 4 weeks for a payment. Thanks for the great customer service!”

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Posted 3 weeks ago

“The Pets Best app is so easy to use and submit claims—Positive for us and the puppies!!!”

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Posted 3 weeks ago

“They do what they say they will do. Have been with them for a few years now and find the costs comparable, the claims process very easy and the claims results just as expected. I have no complaints (well this recent system upgrade has not gone very well.......locked out of system for days...that's fixed....but still can't submit a claim)”

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Posted 3 weeks ago

“I've been waiting nearly 4 weeks for the settlement of a claim. I'll let you know how I feel after I hear from them.”

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Posted 3 weeks ago

“Great experience easy to submit claims”

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Posted 3 weeks ago

“I've had good customer service, however the cost has almost doubled in this last year! I have 2 (now) senior cats and the cost for accident/illness policy increased a lot this last year, with a new cost of $250/month, which is not affordable for me. I had to drastically change my plan and it's still a lot of money. To be fair, once your cat is over 11, all pet insurance is close to $100 a month per cat. I didn't like, however, the almost manipulation of the policy rules. Once I changed my policy from unlimited to a $10,000 a year cap, I was informed I could never, ever change it back. Like all insurance, it's a gamble and kind of a scam.”

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Posted 3 weeks ago

“I have recently submitted vet bills and payment … no response … in that time I have had to say goodbye to my dog… The app is never working”

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Posted 3 weeks ago

“Coverage still seems decent but my premiums have shot up in the last couple of years due to Pets Best being bought by private equity. Private equity ruins everything. They say premiums aren't allowed to increase due to use but I don't believe that for a second, and other pet owners on this insurance don't either (one person had 2 dogs covered, 1 who had claims and 1 who didn't, and guess which one's premiums increased more?). I'm scared that the premium will keep skyrocketing as they're trying to force us to either pay through the nose or give up a high level of coverage. Buyer beware: Pets Best is not what it used to be.”

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Posted 3 weeks ago

“Good day, I need an explanation as to why I only received a $30 refund when the vet bill was almost $300?”

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Posted 3 weeks ago

“Taking months to respond about claims is unacceptable I will be looking for another insurance company”

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Posted 3 weeks ago

“Great service. I thought we’d never use it but it’s proven to be very useful. We initially got it for our newer cat who turned out to be a little troublemaker. He’s never needed it but shortly after our older cat developed bladder stones. The claim process was easy, although it took some time. When our vet didn’t submit the documents in time the PetsBest rep helped us resubmit and guided us on what to ask the office. All in all we’ve had a great experience with them and we highly recommend them.”

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Posted 3 weeks ago

“I have had Pets Best Pet Health Insurance for many years, and I am delighted with them. They have always been there throughout all my pets most difficult times. When one of my pets needed care, I didn't have the added stress of worrying about the cost, because I knew Pets Best had our backs. We've experienced many difficult pet illnesses and sadly had to say goodbye to a beloved pet, but not before trying everything possible to help them, without worrying about the cost. Thank you, Pets Best, for always being there to count on and taking the financial stress out of the stress of worrying about a sick pet.”

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Posted 3 weeks ago

“Claims are always processed in a timely manner. Pets Best is the BEST! We have never had any issues since insuring our pets. Highly recommend them.”

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Posted 4 weeks ago

“Was such a headache with my claim. Took over 2 months to get it settled.”

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Posted 4 weeks ago

“Pets best is terrible and I do not recommend. I signed up on 9/26 and it showed that my pet policy was active. A week later, my male cat had an emergency urinary blockage and I thought to myself, thank you God for this happening to our family after deciding to get health insurance (plan stated I could get up to 90% reimbursed) It took a whole month and 2 follow up calls that I initiated only to find out that there will be 0 reimbursements for my $2,000+ bill because it didn’t occur 14 days after my policy was activated? Make it make sense. Mind you- no where did I see this and on top of that they could’ve told me this before I wasted my lunch breaks with those 2 follow up calls? Talk about false hope. I literally spoke to multiple customer service associates who could’ve BEEN told me that info so I could be prepared? What’s the point of paying you every month then? Additionally, it costs my cats $130-180 for rabies and according to online, they only reimburse up to $15 WITH the additional wellness benefit… what a joke. Don’t even bother with this company.”

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Posted 4 weeks ago

Pets Best Insurance is rated 4.3 based on 29,778 reviews