Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,455 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sometimes it takes a while to recieve payment, but other than than we have been very happy with Pet's Best.”

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Posted 3 weeks ago

“Easy to file reports, good visibility on status of policy, coverage, deductible. Fair prices.”

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Posted 3 weeks ago

“I have 2 small breed dogs. After having a dramatic life/death experience with our 1 yr. old furbaby pup needing emergency surgery on Christmas day and a lonely 2 night stay at the Vet and a tramatizing vet bill of $3K, decided to look into pet insurance. After hours of researching and reading reviews, I decided on Pets Best. Luckily, no incidences the first year, but that's what insurance is for ... in case insurance. Into our 2nd year, unfortunately on a Sunday, my furbaby was vomiting, shaking and lathargic, took her for an ER visit and walked out with an $800 bill, included RX, x-rays etc. My first time having to file a claim ... It was simple, fast and my reimbursement check was mailed & received fast, considering I live in Hawaii and too, did have a choice for a direct deposit. Pets Best in the BEST!”

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Posted 3 weeks ago

“very responsive - thank you”

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Posted 3 weeks ago

“I was surprised by the low reinbursement rate for wellness visits. I don't remember it being so limited. The website is easy to use and customer service is very responsive when there was a problem uploading docs to the online claim center. Overall, I'm enjoyoing the insurance. I have used it 3 times in 6 months.”

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Posted 3 weeks ago

“We recently switched to Pets Best insurance and while I’m happy to have coverage, there are some weak areas compared to other insurance policies I’ve had with other companies over the years. Claims seem to take much longer to process (up to several weeks) and the app and online access are constantly bugging and require reloading to access account information, process claims, etc. I also was surprised to see a copay percentage deducted from the out-of-pocket amount we’d paid toward the deductible; I was under the impression (as in all other pet insurance plans I’ve had) that the copay was only deducted AFTER reaching your deductible amount.”

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Posted 3 weeks ago

“Prompt processing of my claims ..”

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Posted 3 weeks ago

“Going through a pet emergency is incredibly stressful, but this insurance team made the claims process seamless. They covered the medical bills exactly as promised and did it in a timely manner without any hassle. They truly deliver when you need them most. Thank you for the great service!”

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Posted 3 weeks ago

“I don’t dislike Pets Best but I’m not happy with the amount of times that I get emailed saying that my invoice is not itemized or there’s a problem with it. I have had some as many as three or four times and it is itemized and I do have an invoice and I do have a receipt paid. It is very frustrating and the fact that you don’t allow cross outs and white out I understand that, but I can’t help with the Vet does and they’re not always willing to rewrite everything over and over again to accommodate your company, but I will say once the review is over and everything is fine you mail out the checks very timely and everything is Fine but I’m not 100% sure I will renew when my contract is up.”

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Posted 3 weeks ago

“They were helpful and met all of my expectations”

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Posted 3 weeks ago

“Very easy to work with and quick and helpful with claims!”

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Posted 3 weeks ago

“For the most part I’ve been happy with our coverage. The claims are usually easy to file though lately I’ve had claims I’ve had to call about several times as they were not clear on what they needed. They wanted something different than had been required in the past. It seems to get straightened out eventually. I do wish they covered prescription food prescribed by the vets for treatment of a sick dog. Also, nutrition services recommended by the vets for treatment of illness. Maybe this will come one day! I like the flexibility and how you can customize your plan to your needs.”

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Posted 3 weeks ago

“Good, fast review process”

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Posted 3 weeks ago

“Great coverage and quick payments. Well worth the cost. I would highly recommend.”

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Posted 3 weeks ago

Hi Joseph, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 days ago

“Submitted my claim snd it was paid within 3 days! Quickest ever!”

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Posted 4 weeks ago

Hi Karen, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 days ago

“They are very prompt and i like that they are very detailed”

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Posted 4 weeks ago

Hi Kacey, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 days ago

“Pets Best Insurance is very easy to file a claim and reimbursement is quick. Their app makes it simple. Completely satisfied with them for the last few years.”

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Posted 4 weeks ago

Hi Linda, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 days ago

“I previously would have given five out of five. What I like: it is easy to submit claims on the app. They cover rehab treatments. The agents are nice. But recently a lot has changed. They are now using more AI to determine claims, which has led to my having to call for each claim to have it reviewed by a human (the AI has been denying claims that are then approved by the human). They used to call the vet for more info; now the claim is just denied by the AI.”

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Posted 4 weeks ago

“I consider getting PetsBest Insurance last year to be my best decision of the year. I’m very pleased with the decision! I have referred many people! Thanks for being such a good company!!”

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Posted 4 weeks ago

Hi Deborah, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 days ago

“1.Emails from you do not identify what issue for which your reply relates. While you relate date of service and claim # of issue you are addressing, when I have multiple claims submitted I can't tell which is being addressed. Simple tell me on the email what diagnosis or issue you are addressing. Can't be that hard. 2. Unable to download (access) your data provided with your email. I don't think it is a problem on my computer. 2. Unable to use on line communication”

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Posted 4 weeks ago

Pets Best Insurance is rated 4.3 based on 32,455 reviews