Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,775 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Over A Month
Documents Delivered On-time	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I highly recommend this company. They have helped me take care of my pup and never denied any claim.”

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Posted 4 weeks ago

Hi William, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 weeks ago

“They processed every claim I've submitted quickly and sent deposit directly yo my checking account.”

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Posted 4 weeks ago

Hi Rick, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 weeks ago

“Easy claim process and processing time is quick.”

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Posted 4 weeks ago

Hi Howard, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 weeks ago

“Great service”

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Posted 4 weeks ago

Hi Harvey, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 weeks ago

“My Odin was Dx with cancer 3/19. Needless to say devastation hit hard. Knowing I had pet insurance took much weight off my shoulders. So easy to submit claims. I have submitted 6 since 3/19 and all have been reviews/approved and reimbursements are on there way directly deposited into my bank account. Every insurance besides 1 other (very expensive) has this waiting period. The waiting can be a little overwhelming especially when you’re fronting thousands but that’s indeed emotions flooding in. Pets Best is giving me more time with my best friend & I couldn’t be more thankful.”

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Posted 4 weeks ago

Hi Danielle, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with Odin's medical expenses. Thank you for being a part of the Pets Best family! -AS

Posted 3 weeks ago

“Kept submitting the invoice and pet records that they kept asking for over and over again.”

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Posted 4 weeks ago

“Only gripe I have is that you keep going up every time I make a claim the next review go up like a 75 to 100 bucks starting to turn into a car note😩”

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Posted 4 weeks ago

“I submited my claim and got much of it back. The process was easy and I did not have to wait very long for a reply.”

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Posted 4 weeks ago

“Filing for reimbursement is easy. Was paid within one week.”

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Posted 4 weeks ago

“We like to keep our pets safe and healthy, PetsBest has been a little better with coverage lately.”

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Posted 4 weeks ago

“I am so glad that I was able to obtain insurance for my fur baby. We all know that having our pets, they can get into anything and most have illnesses that can become quite costly. This was the best decision to get this insurance. The turnaround to file your claim and in knowing if they approved it, is excellent. I love the feature of having an app to just check in on the benefits of the policy that I have for my fur baby.”

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Posted 4 weeks ago

“Highly recommend this company..very efficient and fair. Great prices for the coverage..”

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Posted 4 weeks ago

“We have coverage on two of our dogs, a 7 yr old Golden and a 3 yr old Aussie. Both of these guys have had "issues" that were several thousand dollars, and Pets Best had us reimbursed within 10 days or two weeks. No fussing, no arguing, just an emailed receipt & the $$ went right into my checking account. Never have I been disappointed.”

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Posted 4 weeks ago

“We are very pleased with your insurance. The Explanation of Benefits and the reimbursement of the claims come in a timely fashion.”

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Posted 4 weeks ago

“Excellent coverage. Claims quickly processed. Highly recommended’”

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Posted 4 weeks ago

“Quick response to claims.”

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Posted 4 weeks ago

“I did not , though , appreciate having to go through two appeals to get my issue resolved with dog, Frieda's, bloodwork. BUT, I am not very satisfied due to the bloodwork being covered as it should. I usually do not have issues with Pets Best other than good. Long time customer and have always been happy with my plans.”

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Posted 4 weeks ago

“Used to be great but over the last few months, website and app don't work. Ever. And now they don't seem to pay for what they advertise as covered. You'd do better to find another pet insurance company. I will.”

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Posted 4 weeks ago

“I pay so much in premiums every month for many years and to get less than 30% of my pet's yearly bill paid is absurd. I will be leaving Pets best soon enough, total ripoff.”

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Posted 4 weeks ago

“The lack of cummunication during the assessment of the claim was incredibly frustrating. Sending canned "your pending claim is delayed" is not enough. I called 3 times to get help, starting with the uploading process as your system glitched and created a duplicate entry (which I later found out is a common issue through comments online from other customers). The first time, the agent was wonderful and helpful. The other 2 times, I was given incorrect information about the pending claim and had to resubmit documents that were already received. It felt like the agents had no idea what was going on and were working off a script that they refused to get off of. It took almost 4 weeks to get an answer on the first claim we submitted and if I had not stayed on top of calling almost weekly for updates, I guarantee it would have taken longer. In the meantime there was of course no delay in collecting your fees. This claim wasn't even for anything super complex- my dog had gastrointestinal issues that were resolved with meds. This is our first experience with pet insurance and we are incredibly disappointed. We are looking into our options and considering switching insurance companies. Additionally, it's ironic that you list the Live Chat as a method of communication in this survey as it never works!”

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Posted 4 weeks ago

Pets Best Insurance is rated 4.3 based on 31,775 reviews