Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,613 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,613 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Has been totally wonderful”

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Posted 3 weeks ago

“Their payment process is unbelievably slow. No reasons for the delay.”

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Posted 3 weeks ago

“I looked on consumer reports for the top pet insurance companies, Pets Best is one of them. I am a retired Firefighter, in California, so everything is expensive, but, I have found that Pets Best is a good value for the price. It's not cheap, but, it's been reliable, and for the most part, reimbursement is fairly fast. I have recommended Pets Best to family members and friends. You know none of us want to use the insurance (except for check ups) but, it has helped my pup, and I through some health issues. Thanks Pets Best!”

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Posted 3 weeks ago

“I am stymied by a common anti parasitic drug not being covered/not in your formulary and therefore not even satisfying the deductible. I am flummoxed by an emergency room visit for a bleeding dog not being covered.”

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Posted 3 weeks ago

“I have found Pets Best to be an outstanding Health Insurance for my dogs for 7 years now. I appreciate the easy process to submit claims and review information in the website.”

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Posted 3 weeks ago

“I have had 2 claims so far with Pets Best ( 1 for each of my Frenchies) and have had not had any major issues! The customer service team is friendly but I had one who was not super knowledgeable about their internal processes but it was not a deal breaker. This place does their homework, they communicate and the process is super easy! Highly recommend them!!”

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Posted 3 weeks ago

“Claims are very easy to submit and customer service has always been very friendly and helpful. Having 5 dogs, affordability was a big decision factor for me.”

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Posted 3 weeks ago

“Pay my claim and I’ll give you a review”

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Posted 3 weeks ago

“Claim was processed as expected far quicker than they estimated. Super pleased so far!”

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Posted 3 weeks ago

“SUPER long hold times for customer service. That’s is the only thing preventing 5/5 rating.”

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Posted 3 weeks ago

“Helpful, timely, and professional”

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Posted 3 weeks ago

“The process is so easy. Funds are sent quickly directly to my bank account.”

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Posted 4 weeks ago

“Our five year old dog had his teeth cleaned and the vet said he had some loose teeth that should be removed. Almost all of the bill was not covered because Pets Best said that it was a preexisting condition. Two years before this he had his teeth cleaned and the vet said he had no issues. That was before we started the insurance. We started the insurance about six months after that first procedure and now they are claiming that it was preexisting. We don’t believe that we have been treated fairly.”

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Posted 4 weeks ago

“I have been using Pets Best for almost a year now and so far it has been great.”

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Posted 4 weeks ago

“Very easy to put in a claim. Fair in their assessment of your situation.”

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Posted 4 weeks ago

“My claims are always decisioned timely and if there is any delay, they provide timely updates. I wish my other pet was also on this plan but she was insured prior to me knowing about Pets Best”

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Posted 4 weeks ago

“Payment was made promptly and reimbursement amounts were good. I honestly didn't know what to expect since this was my first time submitting a claim. The process for claim submission was very easy. Thank you!”

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Posted 4 weeks ago

“My claim started Bavck in Nov 10 2025, I am still pending to be paid out after multiple issues with the Portal and commnication, this has been an extremely challenging experience at this time i have yet to receive a call back after multiple request in refernce to multiple emails regarding peding info that has been sent Multiple times. ATTENTION IS NEEDED.”

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Posted 4 weeks ago

“Excellent customer service”

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Posted 4 weeks ago

“OK, my opinion has nothing to do with Pets Best specifically, but pet insurance in general. Based on my recent experience, I cannot find any value in having pet insurance. This is due to the high premium, deductible, and coinsurance costs. For me, in 2025, I spent over $1500 out of pocket for the premiums and the cost of my dog's recent surgery. For that I received $80 in reimbursements. So thank you, but no thank you. I will not be renewing my policy for 2026.”

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Posted 4 weeks ago

Pets Best Insurance is rated 4.3 based on 30,613 reviews