Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,261 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,261 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've only been a Pets Best Customer since July 2025, but their service so far has been excellent. They acknowledge claims quickly and usually have an EOB within 48 hours. My check/deposit arrives within 72 hours +/- later. Their coverage is excellent. My pet has severe allergies that cause ear infections all the time, but Pets Best covers the medication she needs which is saving me a ton of money. Thank-you PB!!!”

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Posted 4 weeks ago

Hi Joseph, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -AS

Posted 3 weeks ago

“Have been a customer for 3+ years and have always had a great experience with Pets Best. I have referred two others as well!”

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Posted 4 weeks ago

Hi Ethan, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 weeks ago

“I was not sure the insurance would cover my dog’s surgery, until I saw that they were reimbursing us back exactly what the policy outlined. You never know, especially when you purchase insurance online and have to pay upfront. Pets Best Insurance came back a few days after I submitted the claim to tell us they were glad they could help with our dogs surgery. I am very satisfied with the whole process and how quickly they have reimbursed us back, close to $5000. Thank you Pets Best for being there to help pay for our precious Leah leg surgery.”

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Posted 4 weeks ago

Hi Craig, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 3 weeks ago

“We left Embrace, ( cost ) for Pets Best, hoping to never have to use it. Our four year old pup, had an allergic reaction to a shot and we almost lost her. Two days in the ER and in a oxygen chamber. Pets Best supported us and paid as stated. We appreciated their policy and updates. Good company, to be associated with.”

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Posted 4 weeks ago

Hi Larry, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -AS

Posted 3 weeks ago

“I have never had a problem with the processing of claims. They always keep you informed about the status of the claims. Now days if you have a pet you need insurance and would recommend PetsBest.”

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Posted 4 weeks ago

Hi Henry, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 weeks ago

“Aparently they can't read receipts and invoices with explanation that " We are unable to process your claim because it contains incomplete or invalid information." yet the only information on the receipts are from vet visit invoices, store/online purchase receipts with just the medications on it, pharmacy medication purchase receipts when meds are not available through the vet clinic. There is so many more things wrong with this insurance provider like falsly claiming suspected & unsubstanciated conditions or illnesses are actual conditions that are or Petsbest rates as "pre-existing". Pets best has a limited "approved" medication list where any medication that are not on the Pets best medication list is denied. Good luck calling them as you will hardly ever get through to them in any kind of a timely mannor.”

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Posted 4 weeks ago

“I am very pleased with this services, thank you!”

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Posted 4 weeks ago

Hi Maria, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 weeks ago

“You guys suck. I've had a claim in for over a month and no payment.”

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Posted 4 weeks ago

“Great company - submitting claims easy and prompt explanation and payment of benefits.”

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Posted 4 weeks ago

Hi Lawrence, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 weeks ago

“I have had Pets Best my Frenchie for 8 years and they have always been accommodating, answer all questions and quick with reimbursements. I will never own a pet without them as my carrier. Worth every penny!”

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Posted 4 weeks ago

Hi Lisa, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 weeks ago

“Need an actual app. I use the website on my computer. Doesn't work anymore my pgone.”

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Posted 4 weeks ago

“Called to inquire about a claim, the girl was hard to understand and the backround noise was so lound. Being transferred to the claim department, why was this not done first as I inquired about the claim. She tried to get someone to help me but the wait time was too long”

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Posted 4 weeks ago

“I purchased Pets Best health insurance on the advice of my primary vet for the possibility of a catastrophic medical issue. As my dog is now undergoing chemotherapy and radiation treatment for metastatic cancer I can say that Pets Best has been reimbursing the percentage agreed-upon ofall of the charges at the agreed-upon rate. Thank you.”

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Posted 4 weeks ago

Hi Nancy, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 3 weeks ago

“I've had to submit 2 claims and the turn around time and the claim handling have been amazing!”

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Posted 1 month ago

Hi Rita, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 3 weeks ago

“Was a very fast refund submitted the claim on Monday and got it all approved the same week very fast”

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Posted 1 month ago

Hi Ron, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 3 weeks ago

“This was my first claim. It took a little longer to process than I thought, but I like that you contacted me to let me know you were still working on my claim. We appreciate having Pets Best insurance to help defray the cost. Thank you!”

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Posted 1 month ago

“I've been with Pets Best for a few years now. I had 2 dogs on the account until Princess past away from heart failure. But still have Buddy nice and healthy thanks for the great coverage.”

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Posted 1 month ago

We’re so sorry to hear of the loss of your pet as we understand that losing a pet is like losing a family member. We are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 3 weeks ago

“I have covered 6 pets now on PetsBest over about 20 years. I have always been pleased with the coverage available and customer service. I would highly recommend them to anyone wanting to ensure they have excellent coverage in place for their pets.”

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Posted 1 month ago

Hi Mark, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 weeks ago

“Pets best makes it easy. Super easy to put in claims. I have had no issues with getting money back most claims are completed a week after and if they need to do a little more research with vet they notify you. Great company. Definitely worth it for the pocket and peace of mind for my dog.”

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Posted 1 month ago

Hi Lesley, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 weeks ago

“Pet’s Best is thorough and even when claims take a bit longer than expected, they keep in touch and update you with the claim status. They have always been super helpful with any questions I have regarding my policy. Whisker Doc access is key!”

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Posted 1 month ago

Hi Erin, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 weeks ago

Pets Best Insurance is rated 4.3 based on 31,261 reviews