Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,776 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Over A Month
Documents Delivered On-time	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best Pet insurance out there! I have it on all my animals. QUICK claims processing and super communication.”

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Posted 1 month ago

“They processed my claim quickly”

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Posted 1 month ago

“Very easy to work with, they are very timely with claims too!”

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Posted 1 month ago

“The recent price increase caught me off guard and I’m not pleased with it. I am currently looking and comparing other insurances.”

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Posted 1 month ago

“I have insured my dog with Pet’s Best for over 8 years. Excellent service, compassionate staff, and easy claims submission and handling. I have both emailed and called them on the phone if necessary. The people who answer are polite and knowledgeable. They have been there for us when we needed them most! This is NOT a paid review either. I have recommended them to many of my friends.”

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Posted 1 month ago

“Claim paid as expected. Fast, all explained and all done on line. Easy to do. First claim for my puppy with the add on “ well care”. So far, so good.”

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Posted 1 month ago

“Easy to work with and a very fast turnaround time on reimbursement.”

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Posted 1 month ago

“Expensive”

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Posted 1 month ago

“Easy and quick”

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Posted 1 month ago

“I have been very happy with Pets Best coverage. Slightly expensive each month, compared to what the ins coverage started out as. But overall very happy with the coverage.”

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Posted 1 month ago

“I could write a novel about this company. I had searched for best pet insurance 2025 and they were "rated" the best. I think I was duped with that search. Their FAQ's state 5-7 days for reimbursement. It took 3 claim filings and 9 weeks to get paid, and a threat to sue. I never was "assigned" an adjuster. Customer service told me 10-25 business days. Supervisors are more helpful but do not return calls. FYI-they request all vet records for 18 months prior to an ER visit claim. Customer service does not tell you that. I finally got reimbursed on Monday, claim was Jan. 29, 2026. I HIGHLY suggest reading the reviews on Google and Redit before considering this company. I wish I had! I am stuck with them now since it is a pre-existing condition, I cannot change. I expect a giant rate increase at renewal. You are better off with a Care account or large amount on CC. Thank you!”

Helpful Report

Posted 1 month ago

“We've been customers of Pets Best for 12 years now. Over the years we have had some minor claims, but most recently our dog was diagnosed with 2 different types of cancer. Our dog is family and therefore we treat her with the same respect and care that we would any family member. She is currently being treated for both cancers and handling it really well. If it hadn't been for the coverage Pets Best provides and the speed with which they review claims and issue reimbursement, I don't know we could afford to treat our baby. We have always strived to giver her her best life.”

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Posted 1 month ago

“I am very happy with pets best. they pay the claims quickly. the best part it goes right into my bank account. if you have any questions regarding a claim they take care of all your questions right away.”

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Posted 1 month ago

“Great experience with Pets Best Pet Health Insurance. Claims are processed quickly, coverage is reliable, and customer service is always helpful and responsive. Gives real peace of mind knowing my pet is protected. Highly recommend!”

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Posted 1 month ago

“Problem with Pets Best they’ve always been there for me and they’re great at customer service I give them a five star”

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Posted 1 month ago

“Premium is reasonable and comparable, filing claims is easy online and reimbursed is quick and deposited directly into our account l”

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Posted 1 month ago

“Not one single issue so far. Love pets best.”

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Posted 1 month ago

“Poor service, constantly, can't get into the website. Support person said sorry, i've done everything I can for you and left it at that. I have to submit a claims by email. Most times takes them over a month to process a claim. Previous insurance processed within two weeks.”

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Posted 1 month ago

“After going through so many comparisons we landed on pets best and we couldn't be happier. They are responsive and quick on claims.”

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Posted 1 month ago

“Pets Best is the best pet insurance I could have enrolled my dog in. Their claim process is so easy and fast. I will recommend Pets Best to anyone looking to ensure their pet.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 31,776 reviews