Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,613 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,613 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry pay back sucks”

Helpful Report

Posted 1 month ago

“Their website used to be easy to access not sure what they've done but I can't log in now. I'm tired of paying the highest rate to get told my claims don't qualify. The only reason I stay is because my dog is 7 and has previousl health issues.”

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Posted 1 month ago

“Understandably this was a large claim that we submitted for an accident which occured on 12-5-25 and that staffing was more than likely limited due to the holidays, however, this claim took a long time to process and we have still not been paid. Having to wait an additiona 5-7 business days for payment to hit our bank account seems excessive, especially in that PetsBest does not delay in taking our premium payment. We'd like to see improvement in the processing time not only for claims but for payouts.”

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Posted 1 month ago

“Dont understand why some claims are fast and others take a month”

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Posted 1 month ago

“Online claim submittal is so easy and the customer service is excellent!”

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Posted 1 month ago

“For a qualified claim, payment is swift and uncomplicated. If you need to discuss a specific claim or request an appeal of a denial, some representatives are less than helpful.”

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Posted 1 month ago

“IS reliable, however, calls can be a bit faster for a response. Also, updating prfile should be quicker”

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Posted 1 month ago

“The claims were easy to file and the reimbursements were timely.”

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Posted 1 month ago

“Pets Best has saved me a lot of money on my dog's doctor visits and medications. They have covered, in a timely manner, a good portion of the expenses.”

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Posted 1 month ago

“Only a few submission steps and these may be done by your Vet's Office. Reviewed fairly quickly! This has saved us so much as we have a dog with allergies. I just signed up my new puppy! The best advice my vet ever gave me was to get pet insurance!”

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Posted 1 month ago

“If your pet needs frequent visits to the Vet this Pet insurance has really good coverage.”

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Posted 1 month ago

“I have had Pets Best for over five years. I have been very happy with how easy it is to submit a claim and their quick reimbursement.”

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Posted 1 month ago

“I've never had pet insurance before so have no basis for comparison (hence only 4 out of 5); but the Pet's Best plan has worked welll for me”

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Posted 1 month ago

“Wonderful!!!”

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Posted 1 month ago

“FAST FAST FAST claims. Very prompt and excellent break down of charges. Zero need to contact for further clarification.”

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Posted 1 month ago

“Delayed response times. Poor customer service. I even had a customer service representative get an attitude with me on the phone. I'm very disappointed and would love to leave pets best, but the insurance industry has me locked in with pre-existing conditions.”

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Posted 1 month ago

“Very easy to use this pet insurance, they were efficient with updating my claims, and processed them quickly”

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Posted 1 month ago

“I am very satisified and grateful for Pets Best! Due to a life threating injury, my cat had to undergo surgery. Pets best covered & reimbursed the claims in a timely manner. The representatives I spoke with were so helpful and kind with my questions. I have recommended Pets Best to 2 family members who have pets and need insurance!”

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Posted 1 month ago

“Pets Best Insurance has been very good at paying claims and the premimums are good.”

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Posted 1 month ago

“Great Pet insurance. The only complaint I had was just reception they were having problems with the ACH deposits. After numerous phone calls in which I was put on hold every time for a period of anywheres from 30 to 40 minutes no post could give me a direct answer why my reimbursement was taking so long, until the last agent had the reason why & told me they were working on a resolution. Pets Best is a great pet insurance, but they really need to work on their customer service.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 30,613 reviews