Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,775 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Over A Month
Documents Delivered On-time	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will be a 5 if they cover more pet care if needed. I have to be honest, they reimbursed me $270 out of $500 already which is really good! 5 stars if I don't have to pay $100+/ month for 12 months and still have some coverage!”

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Posted 1 month ago

“Pets Best has denied things that should have been covered. I am in the medical profession and I am certain the were not preexisting issues as Pets Best stated. It was frustrating to say the least.”

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Posted 1 month ago

“Pets Best has been a great option to ensure my pet pets get to care they need. Pets Best keeps me well informed about changes such as premium increases and updates about the status of my claims. As far as coverage goes, I’ve been very satisfied. The one recommendation is having a running total of deductible paid on the website/app. Thankful for the coverage.”

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Posted 1 month ago

“Pets best insurance I have for many years on all my dogs Always payed quickly on the claims and never had issues I have and would pets best.”

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Posted 1 month ago

“Very happy with Pets Best Pet Insurance !!!”

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Posted 1 month ago

“O happy on reimbursement on well care! Need to rethink well care”

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Posted 1 month ago

“Well so far I have submitted claims and have had zero reimbursement”

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Posted 1 month ago

“Fast processing and simple website 🐾”

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Posted 1 month ago

“The app is terrible and even using a web browser can be faulty”

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Posted 1 month ago

“My lovely cat ingested a foreign object that caused a full blockage in her small intestine. The entire experience was scary, and traumatic for the entire family, especially when I was told how much emergency surgery cost to remove it. Thankfully I had purchased accident and illness insurance. The entire process filing a claim was a breeze i uploaded the invoices and less than 2 weeks later the claim was approved and I was reimbursed. Definitely a must have for pets owners!!”

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Posted 1 month ago

“FOr whatever reason the glitches that were occurring changed the name of my pet and i had to jump through several hoops to have it changed and then to make sure my babys claims were paid. Also the hold time was always more than 30 min and I work during the day and recieve only a 30 min break during the hours where the staff is available. Very inconvenient.”

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Posted 1 month ago

“Awesome service and great insurance”

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Posted 1 month ago

“Pets Best was recommended to my husband and I from a friend and we are so happy with the assistance and friendliness of the staff.”

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Posted 1 month ago

“Easy to navigate, ability to customize deductible/oop amount.”

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Posted 1 month ago

“This was the first time I was able to make a claim on this insurance, and it was simple! I had approval in a few days with no trouble!”

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Posted 1 month ago

“The wait time for customers support is horrible! It took 30 minutes to talk to a human! The representative was very kind and knowledgeable. It’s a shame this company does not value efficient customer support. Online can not do everything that a human can.”

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Posted 1 month ago

“So claims I submitted last year took forever but I figured they were just growing so fast they needed more staffing to keep up so didn’t complain. Just filed my first one this year. I filed on April 3 and they had an EOB to me by April 7th. Still waiting for the deposit though.”

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Posted 1 month ago

“Nver made it clear that you change locations for billing and claims”

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Posted 1 month ago

“Reimbursement reviews take too long- it should not take 30+ days to receive reimbursement. Any additional requests sent to vets should also include the policy holders email to ensure everyone is on the same page. There have been occasions when the vet hadn’t received the additional requests sent from PetsBest so the claim was denied without the policy holder having the ability to intervene.”

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Posted 1 month ago

“Best Pet insurance out there! I have it on all my animals. QUICK claims processing and super communication.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 31,775 reviews