Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,613 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,613 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The claim is never complete.”

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Posted 1 month ago

“Coverage is fine. Very expensive. Website and app don't work.”

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Posted 1 month ago

“Pets Best has been incredible to deal with all of my Maltese’s Health Claims. They are always fairly priced and process every claim timely. Thank you”

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Posted 1 month ago

“Took an extremely long time to get my claim reviews and didn't cover a basic vaccine. Disappointing”

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Posted 1 month ago

“I’m very satisfied with the company”

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Posted 1 month ago

“I have had Pets Best for years but never had to use it. My precious dog just had an accident, subsequent surgery, and passed away. Pets Best made filing the claim seamless, and reimbursed us for the surgery quickly. This has been a very challenging situation and we are very grateful for their easing the financial burden. 10/10 recommend.”

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Posted 1 month ago

“Very glad to have this insurance when tragedy happened to my sweet dog. Thw claim took twice as long to settle than stated. Disappointed that you renewed my coverage and charged me while I had an open claim included my dogs passing. And now you pro-rate the refund. Im not going to sit on hold again for 45 mins to dispute the $20. I think you can do better.”

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Posted 1 month ago

“This is a scam”

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Posted 1 month ago

“The reinbursments are not the best. Paying a monthly premium and not seeing it be worth it. Might cancel policy”

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Posted 1 month ago

“Disappointed with the amount of time it’s been taking to get my insurance payouts. Pretty bummed with the massive price increase. I feel like you’re covering less now that it’s more expensive. Really questioning if it’s worth it anymore.”

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Posted 1 month ago

“They covered all of the 4 surgeries my cat and dog had and all the testing visits that came with it .. since September of 2025. I went through a lot. I bless Pets Best and every person who works for or with them every day multiple times. My dog had polyps in bladder. Had 2 surgeries. Now all better :) My cat had mammary cancer. Had 2 surgeries. Now going through chemo… I am telling every person who I meet to get Pets Best insurance. May God Bless them. I cannot thank them enough. Whoever reads this review, you are welcome to contact me on kironjiitkaour@gmail.com I will send you proofs of all they have covered. Kironjiit Kaour (Kiki) Family Nurse Practitioner Las Vegas, Nevada”

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Posted 1 month ago

“First of all I wasn't very happy about the big increase in my insurance policy. You could have given me a better heads up that you were going to make an increase. Second, after talking to a customer service agent, Michael, was his name, from Texas the price came down by making other options to the policy.”

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Posted 1 month ago

“It took over 3 weeks to process my claim. Everything was submitted like I have done for years. The price of the insurance has sky-rocketed over the last few years. I never had an illness claim for my pet, only 1 claim each year for his wellness visit. Seriously considering dropping the coverage all together. Very disappointed.”

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Posted 1 month ago

“I feel like the payouts are guaranteed if they follow the policy that I signed up for, which is great and my entire purpose of why I have pet insurance. But the payouts and review time is way too long.”

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Posted 1 month ago

“For the most part this company is ok. We had to sign up after our original pet insurance closed. Now all of our pets conditions are determined as "pre conditions" --- but were covered under our old company. PetsBest takes longer to process claims than I would hope.”

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Posted 1 month ago

“Claims are often delayed or denied unreasonably. They will eventually get paid with appeals or resubmission, but you really have to micromanage the claims process. It’s exhausting and unreasonable. By the time you need to use your insurance and find this out about them, you’re screwed because your pet will have a pre-existing condition and you can’t just switch insurance companies. Now I am stuck with this crappy service.”

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Posted 1 month ago

“Amazing company. I tell everyone I know (repeatedly too) that they need to get their pets insurance through PetsBest.”

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Posted 1 month ago

“I have been unable to get in touch with a real representative who can assist me with my vet visit claims. I am unable to submit forms because it says I didn't have vet visits when I did. There is no way to contact someone and I even want to cancel my insurance so I can get in touch with someone to help. There are long delays in claims being processed. The telephone is all automated there is 0 support. Awful company. Unsure why it is asking about customer service because there is none but if someone can contact me (PERSON) that would be helpful. I am still waiting to here back from an email I sent.”

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Posted 1 month ago

“I filed a claim December 9th it took until January to get it approved. It was just a regular procedure which was covered. I didn’t receive my payment until January 7 totally unacceptable.”

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Posted 1 month ago

“I am happy with our Pet's Best Pet Health Insurance. Representatives are friendly and helpful when I have had a question. Claims are usually dealt with in a timely fashion.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 30,613 reviews