Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,779 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,779 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient”

Helpful Report

Posted 1 month ago

“Very pleased. Fast service on claims!!!”

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Posted 1 month ago

“Reasonalbe rates and great service. Typically quick claim review and payment. I've had a couple issues with my cat these past 9 months and Pets Best has insured her according to the contract without ANY issues. I would definitely recommend this insurance to anyone.”

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Posted 1 month ago

“Easy claim submittal. Prompt payment”

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Posted 1 month ago

“If I could give zero stars, I would. My dog has never been diagnosed with allergies, yet they deny any and all claims related to paw injury/infection just because she had an allergic reaction once as a puppy. I have never been paid back for any of the claims and they keep raising the cost of monthly payments just because your dog naturally ages. Their wellness plan is fgarbage as it does not cover anything other than possible taxes. I will never reccommend this brand to anyone nor will i use for my future pets.”

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Posted 1 month ago

“I am very happy with Pets best for Cocoa............no conplaints!”

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Posted 1 month ago

“Pets Best used to be a very good pet insurance company, however, lately they are slow and unavailable to the pet parent. Claims are stacking up and claims that used to be approved without issue are now being questioned and payment delayed. I would strongly suggest that pet parents open a savings account and put money in it every month for future vet bills. Money saved can be used for teeth cleanings and other health oriented necessities in addition to visits to the vet. I have a 12 and 14 year old dog and if I had a puppy now, that's what I would do. But for me, it's just too expensive to have a dog these days and pet insurance over the long haul just doesn't make sense. I'm paying almost $600 a month for insurance and it goes up each year for my two pets. Looking back, opening a savings account makes more sense to me”

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Posted 1 month ago

“This is my 2nd claim and it’s always easy and fast, in my opinion. I had to call customer service and she was so kind and helpful.”

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Posted 1 month ago

“Pets Best has been timely and responsive.”

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Posted 1 month ago

“We recently adopted a 4-month-old puppy and wanted the perfect insurance that would cover both wellness and illness. After doing some research, we decided to go with Pets Best Insurance, and I’m so glad we did! We’ve only had the policy for just over a week and have already submitted a few claims — one for our puppy’s first vet visit and another for medication for parasites. The process was incredibly easy, and we already received confirmation of our payout. Everything was handled quickly and clearly, with no confusion at all. The website is straightforward and user-friendly, which made submitting claims and checking updates a breeze. So far, I’m extremely happy with our choice to go with Pets Best and feel confident knowing our pup is well covered!”

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Posted 1 month ago

“The insurance is not bad, but what makes me crazy is the fact that it took you three weeks to fill this claim, and now it's another week before you pay. So, we're looking at a month before you pay for this claim, and to me, that's just unacceptable. You also denied Chlorhexidine, stating that you don't cover supplement or vitamins and some other nonsense, the fact of the matter is it was given to me to clean Logan's wound twice daily because he had a gaping 1-inch hole in his body, and this would help prevent an infection.”

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Posted 1 month ago

“No friction transaction and super fast claim processing.”

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Posted 1 month ago

“Waiting over a month to be reimbursed is insane.”

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Posted 1 month ago

“The processing can take a long time, but I'm always satisfied with the results and the explanations!”

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Posted 1 month ago

“Had my first claim and things went pretty fast.”

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Posted 1 month ago

“I just received a meslsage from Pet's Bwst I am going to have the payment in 5-7 business days. I really liked the policy. And for the money it is very well explained.”

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Posted 1 month ago

“Very easy to file a claim and very affordable rates”

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Posted 1 month ago

“Not sure I can write a 'short' review. I'm a bit upset that these pet ins. companies, Pets Best included, don't take into consideration the pet is still in good health regardless of their age. With that said, I had to drop 2 IMPORTANT things from my pets policy in order to afford the monthly premium. I think it's terrible ALL these ins companies make it so damn hard for us to keep our pets insured especially with vet prices, which are out of control too.”

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Posted 1 month ago

“Wonderful”

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Posted 1 month ago

“Our experience with Pet Best has not been positive at all. Here are just a few reasons. The time it takes for decision on if they will reimburse anything is typically a month… they aren’t quick at all. However, the time it takes for them to decline an appeal is astonishingly quick! They are truly an “insurance company”. Also, their app never works and now they’ve come up with some verification method for their online portal that even after you verify yourself, you are unable to log into the website from an unrecognized device. Every thing about Pets Best is maddening. If you’re a consumer reading this review, our dog’s oncology office (which PB has declined any help towards making me now familiar with their appeal process) highly recommends Trupanion - says that they are pleasant to work with and their turnaround time is extremely quick. I can’t make claims for them as a customer but will be definitely looking into them for any future fur-babies.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 29,779 reviews