Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,778 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,778 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bills and medical reports sent over one month agol.....still no check or explanation”

Helpful Report

Posted 1 month ago

“Very easy to submit claims via the app. They allow a long grace period if you have forgotten to submit a claim. Very speedy reimbursement and customer service. Have had them for several years.”

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Posted 1 month ago

“I am very happy with Pets Best and would highly recommend them. My Rusty has had a LOT of health issues this past 2 years including liver cancer. Pets Best gas paid all of the claims in a reasonable time frame. The surgery for liver cancer was very expensive. I was so thankful to be able to make medical decisions based on what was best for Rusty and not what I could afford. I opted for unlimited coverage with an annual $1000 deduction and 90% reimbursement. I wanted only catastrophic coverage because I can afford all his normal veterinary care. Rusty’s cancer was discovered about 5 months after I enrolled him in Pets Best. I was worried that the company might give me problems since I had just passed the grace period. Absolutely no issues whatsoever and my reimbursement was exactly what was promised. Highly recommend!!!!”

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Posted 1 month ago

“I had been hesitant to use pet insurance due to the cost and the ROI. Unfortunately I have had to use their coverage a lot in the frist year and I have been please with their efficiancy, and communication. Reimbursements happen quickly. I did my research and that is why both our faamily pet and my parents are covered by this company.”

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Posted 1 month ago

“Quick payment. Great customer service. Easy claims process. Good price. Plus it’s the company my vet uses for his pets! What more could you ask for. Much better than the last company we used.”

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Posted 1 month ago

“Convienent claim filing. Always helpful when call.”

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Posted 1 month ago

“We have been very satisfied with the policy provided by Pets Best. Their coverage is great and the process to file claims is extremely simple. They also have one of the most competitively priced policies with no sacrifice in coverage.”

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Posted 1 month ago

“Very slow in processing claims. The last 2 have taken allies to a month.”

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Posted 1 month ago

“Pets Best has been wonderful over the years for me and my dogs and cats. Keep up the great work!!”

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Posted 1 month ago

“It has been my experience that the claim response time of most of the claims that I have submitted to Pets Best have on average, taken much longer than my previous pet insurance claims response times through Nationwide. I could expect a response within two weeks in most cases and sometimes as soon as one week. I'm not sure if you're understaffed or just looking for reasons not to cover claims, but please put your focus on speeding up your claim responses to your clients. Thank you for listening.”

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Posted 1 month ago

“Pets Best does reimburse well for covered items. I just wished they processed claims faster, and once the decision has been made to reimburse, to do that faster. Their claims and payment process is notably slower than other carriers.”

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Posted 1 month ago

“Pet’s Best was a lifesaver for this last year of my best fur friend’s life. He had three surgeries in one year and then passed quickly from cancer. It was so comforting to know they would support his vet bills. They are always so prompt and efficient, but kind at the same time. We are forever grateful.”

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Posted 1 month ago

“Basic coverage although premium expense. I usually wind up paying most or all of bills. Still wondering what they actually cover.”

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Posted 1 month ago

“I had a positive experence with Pet's Best. They delivered on their promises an an efficent manner. I found dealing with them relatively easy and payments were generally recieved within 7 days of reporting the claim. My one complaint is there were parts of the enrolment process that were not intirely clear, and I ended up enrolling for less coverage than I intended. Read everything carefully and ask questions before you enroll.”

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Posted 1 month ago

“Easy to file claim and quick processing.”

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Posted 1 month ago

“Pets Best accepted the claim I submitted for my dog’s acute gastritis treatment without a lot of hassle. The only downside is that it took 1 month to process my claim. Overall, I’m very satisfied with the service.”

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Posted 1 month ago

“1 you need to be a doctor to file a claim. 2 the way the reimbursement is broken down is not easy to understand and 3 it took you way to long to process it and i barely was able to pay for all the vsits financially with what cashflow i had available to me. My pet could have simply died because i might have not had enough money to pay for the tests that may have discovered the issue waiting around for your reimbursement to come. its been ove a month nearly and i came out of pocket 2,500 to run the exams; You need to streamline this or the death or worsening of an illness is on you that could have easily been avoided. maybe implement some kind of copay that clearly says it is not promised and if it is not approved you are on the hook for it with a signature.”

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Posted 1 month ago

“After deductible, paid a reasonable amount on claim”

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Posted 1 month ago

“Purchased for 2 yo rescue dog and 1 week later he overate grass and leaves which became impacted. Pets Best reviewed claim and paid without much ado other than reviewing his history. Easy claims process and obviously it's paid for itself much sooner than expected.”

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Posted 1 month ago

“When i signed up my fox red lab, River, for pet's best insurance, he was about 10 weeks old and it was $35/month for unlimited reimbursement at 80%, with $250 deductible. Each year he has gotten older the price has gone up, despite little no no claims. When he turned 4 this summer, I received my renewal notice that my monthly would be going up from $53 to $78/month. He is only 4. Not only that, but on his 3rd birthday, they sneakily decreased my reimbursement percentage from 80% to 70%. Yes I have proof. Also - the % going towards deductible is decreasing while copay is increasing, making it nearly impossible to meet the deductible and get any sort of reimbursement, unless there is a catastrophic event. Needless to say I will not be renewing and will be going with Metlife which offers more/better coverage at the same price I was paying when he was 3.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 29,778 reviews