Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,613 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,613 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pet's Best insurance has been a lifesaver for us. From the time our puppy came home, she was prone to ear and skin infections. Having Pet's Best insurance has allowed us to get her the best care possible, without breaking the bank. We are especially happy with how easy it is to submit a claim and get reimbursement based on our chosen plan. While it can take some time to be reimbursed, everything is always done correctly and with attention to detail. My only complaint would be they do not pay the vet directly for services, so I have to be sure to always set aside so much for possible emergencies. I still wouldn't go without pet insurance. Pet's Best is the BEST!”

Helpful Report

Posted 4 weeks ago

“Not keeping their promise. Looking for different insurance company for my pets”

Helpful Report

Posted 4 weeks ago

“From claim input to review and payment quick and effortless!”

Helpful Report

Posted 4 weeks ago

“Had a few claims with one of my kitties and the review time and deposit was a decently quick turn around. Thank you!”

Helpful Report

Posted 4 weeks ago

“I had to appeal due to a math error on PB side and they quickly fixed the issue and a refund is coming. Thanks you Pets best! I have faith again in your company”

Helpful Report

Posted 4 weeks ago

“I had my dog coveraged since 7 years ago, and till now I just issue a couple claims, and boths has been answered quickly.”

Helpful Report

Posted 4 weeks ago

“Disappointed that I purchased the well care add on to my pets insurance and two years in a row it was barely worth the investment. As my insurance premium rises I need to question whether or not I will continue with this company.”

Helpful Report

Posted 4 weeks ago

“I can’t say enough great things about Pets Best. They make filing claims SO EASY! Their customer service is so friendly and helpful. I tell EVERYONE about them! one of my dogs was hospitalized and needed to be in the ICU and receive multiple blood transfusions - happy to say she’s HEALTHY and doing better than ever; we didn’t have the financial worry. Pets Best paid me back 90% of my 14k bills!!! Get. the. Insurance!!!”

Helpful Report

Posted 4 weeks ago

“I’m just so happy I have insurance for my puppy. I’ve spent so much money in the past on other pets and it’s wonderful to get something back.”

Helpful Report

Posted 4 weeks ago

“My claim review was quick!”

Helpful Report

Posted 4 weeks ago

“Good customer service, and an insurance company I can truly rely on. Only con is that claims take a really long to process and the app is basically useless.”

Helpful Report

Posted 4 weeks ago

“Pets best takes great care of my dogs needs”

Helpful Report

Posted 4 weeks ago

“I'm so glad that we bought pet insurance from Pets Best! Easy to use website, great customer service. Five stars!!!”

Helpful Report

Posted 4 weeks ago

“After a year of coverage for my pet's allergy issue, I just recieved a denial. They did a retrospective audit of my claims and determined they "overpayed" and would not be covering the claims going forward. They had all the records from the very beginning of the claim for review. Either they didn't know what they were doing to begin with or decided they didn't want to have any more claims to pay. Poor service. Will not recommend them going forward.”

Helpful Report

Posted 4 weeks ago

“Buying pet Insurance for my dog has been the best decision I ever made Best pet Insurance has been great . They make it easy for us to submit a claim”

Helpful Report

Posted 4 weeks ago

“Prior to November 2025, Pets Best always had a very quick reimbursement turnaround time. However, after submitting multiple claims not requiring any additional medical history, I experienced weeks delay receiving reimbursements. Also, in late October 2025 website experiencing issues and I was unable to submit claims for several weeks, Pets Best did acknowledge the issue, but not issues accepting my monthly payment. I have always recommended Pets Best but hesitant to continue since claim reimbursements have been delayed.”

Helpful Report

Posted 4 weeks ago

“Pets Best has been consistently straightforward and warm whenever I needed to speak to someone.”

Helpful Report

Posted 4 weeks ago

“Great service fast claims return”

Helpful Report

Posted 4 weeks ago

“I submitted a claim and got immediate results. So easy!”

Helpful Report

Posted 4 weeks ago

“Reliable and caring”

Helpful Report

Posted 4 weeks ago

Pets Best Insurance is rated 4.3 based on 30,613 reviews