Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,775 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Over A Month
Documents Delivered On-time	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time submitting a claim. It take a while due to my older pet requiring medical history. I was easily able to obtain from my vet practice. Once submitted, my claim was reopened and within a couple weeks it was approved for what was covered.”

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Posted 1 month ago

“I am glad I had insurance on my dog. He had emergency surgery and I had my reimbursement in about ten deys”

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Posted 1 month ago

“We have been and were very pleased with our longtime policies for our beloved girls, both felines, both now departed, and will not hesitate to check out Pets Best for any future members of the family! Thank you, Pets Best, for helping us as you did! Sincerely, K & E”

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Posted 1 month ago

“I've been very happy with Pets Best. Reimbursements usually pretty quickly from a couple of days to about a month for more complicated claims.”

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Posted 1 month ago

“The Pets Best website is intuitive as a portal for claims. It couldn’t be any easier.”

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Posted 1 month ago

“Easy to work with”

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Posted 1 month ago

“As my dog has gotten older, the premiums have increased. I think we will have to be self insured in the future.”

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Posted 1 month ago

“Very easy to summit claims. Have been with Pets best going on 2 years, no complaints.”

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Posted 1 month ago

“First time having pet insurance and I feel as if we were left in the dark. We kept getting notices that they couldn't receive our pets medical records from the vet. We too initiative to get it ourselves and send it. Even then it took several months to get approved but we still don't have any sort of money back.”

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Posted 1 month ago

“The insuranc is great but the premiums are very expensive. If my dog did not have any underline conditions, I could have coverage elsewhere for half the price.”

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Posted 1 month ago

“I submitted my claim for my dogs surgery and was reimbursed for a big portion of the submitted claim”

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Posted 1 month ago

“It’s been taking way to long for reimbursements lately”

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Posted 1 month ago

“My cat needed an unplanned surgery. The claims submission process was really easy and the explanation of benefits and payouts was very straightforward. I also needed to call the call center for a previous claims question and the agent was not only helpful but very kind, supportive, and genuinely interested in getting to know more about my pet. Thank you!”

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Posted 1 month ago

“My claim was quickly reviewed and settled.”

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Posted 1 month ago

“Pets Best has been such a wonderful help for Brownie, our lovely Shih-Poo! Thank you.”

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Posted 1 month ago

“I was very pleased by how quickly my Wellness Claim was processed and refund isssued”

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Posted 1 month ago

“Pet's Best is so convenient in that it allows the pet owner to adjust coverage as the pet ages ( increasing deductible or reducing % covered, for example) so that the insurance is affordable as the pet ages. Claims are processed quickly and fairly.”

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Posted 1 month ago

“Submitted my claim around 9am and had an email that it was handled around 10pm that evening.”

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Posted 1 month ago

“Have done our first couple of claims and it was painless and timely”

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Posted 1 month ago

“They need to work on their portal, constantly having issues with it. Sometimes when you call you have to wait 45 minutes or longer to speak to someone. They seem disorganized if you email a claim, but when the portal is not available you have no choice but to email your information, but it seems like they don't see it and then close the claim. Then you have to start all over and resubmit the claim all over again. Some people on the phone are very nice but I have spoke to a couple of people that were down right rude. Its a insurance company and they do what they possibly can to not pay a claim. They need a better portal system and online system, too many errors, it just seems like they need a better IT team to fix all these online errors.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 31,775 reviews