Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,779 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,779 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claims was easy and fast.”

Helpful Report

Posted 1 month ago

“The company is very affordable and fair with claims. Poppy and I are very pleased.”

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Posted 1 month ago

“Pets Best has been a lifesaver throughout my dog’s cancer treatment. I submit a claims weekly, and they are always processed and paid quickly. It does not feel like they are trying their hardest to deny claims, like how it feels with some types of insurance. I definitely recommend them!”

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Posted 1 month ago

“I had high hopes because a neighbor had spoke positively of Pets Best. Unfortunately my experience has been extremely disappointing. Although we opted for the "premium" policy with broader coverage, we've found that it covers very little and the "allowed amounts" for permissible services are a mere fraction of what we're paying OOP. It's been nearly a month and I'm still waiting to hear back on a claim I filled. I will be cancelling my policy ASAP.”

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Posted 1 month ago

“Pets Best has been so wonderful to my pups. Thank you!”

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Posted 1 month ago

“We have used PetsBest insurance for two of our GSD and could not be more satisfied. Reimbursement for claims are timely, straightforward, and fair. Rates have been increasing, but no more than expected for the current cost of services. After a rattlesnake bite in our backyard, knowing we had PetsBest was a godsend.”

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Posted 1 month ago

“Great customer service experience”

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Posted 1 month ago

“I have read reviews about other pet insurance companies that don't help and are expensive. Having pets best insurance gives me peace of mind. I have had 4 German shepherds and been through 5 surgeries. (3 with pets best) I have made claims and although it may take a little while to process they always have come through. I have always had positive intentions with customer service. Accident insurance is more affordable than vet and emergency room bills.”

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Posted 1 month ago

“Reasonably fast at reimbursing for illness and injury bills with the plan I have for my pup.”

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Posted 1 month ago

“Claims are paid in a timely manner! The only issue I have is that if you have costlyclaims,the rates will increase”

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Posted 1 month ago

“My pet recently passed. Pets Best paid the claim quickly, canceled my policy automatically, and refunded my premiums for the dates after she had passed. They acknowledged her passing and were very kind.”

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Posted 1 month ago

“A little slow in getting to reviewing of claims, but the price is okay and I have had no problems with the claims I have sent, other than the delay, which is not too bothersome”

Helpful Report

Posted 1 month ago

“The coverage is great and the explainations of benefits makes it easy to see the breakdown. Submitting a claim and checking status are very easy.”

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Posted 1 month ago

“Not impressed.”

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Posted 1 month ago

“Pleased with this insurance so far. Easy to file claims and good response time”

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Posted 1 month ago

“Processed per my expectations. This was my first experience with Pets Best, so additional interactions are needed to provide an accurate assessment.”

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Posted 1 month ago

“It use to be fantastic but now - well my dogs claim has gone from 60 -129 a month and I have had this dog for several years. At least 5 years on the plan. I had them go back and look. I have not used the insurance one time. Was told it was her age. So once again had to increase the deductible to 600 dollars. And that’s with having 4 other dogs with them as well. Then I need to call and get a new ip address every time I try to log in. Today was the 4 time - waste of my time. So it’s a shame. Like everything else you guys have gone down hill. Plus I wait longer and longer to get reimbursed. No wonder so many dogs are in the shelter and people euthanize for not much medical. Oh and you rarely ever cover my dogs with extractions for dentals. It’s sad. Went down hill.”

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Posted 1 month ago

“They review and make a decision on your reimbursement in a short period of time. It is an easy and efficient process.”

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Posted 1 month ago

“The best-easy to file a claim online. They send a summary of what was covered and we recive the amount by direct deposit.”

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Posted 1 month ago

“Great service and claims handling.”

Helpful Report

Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 29,779 reviews