Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,613 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,613 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is not good. I filed two claims, both of which took multiple months for them to process and pay out. And the average wait time for me when I have called for assistance is > 30 minutes.”

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Posted 1 month ago

“Easy to submit claims and quick accurate communication and processing. Highly recommended.”

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Posted 1 month ago

“I was pleasantly surprised by how quick and easy the claims process was. Definitely worth it!”

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Posted 1 month ago

“This is a really good insurance for pets. It's prompt and reliable and I recommend it .”

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Posted 1 month ago

“Very good response times. Just wish more was covered.”

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Posted 1 month ago

“Man..., I'm not complaining as it is necessary to have pet insurance because veterinary care has become a corporate racket/money maker. I will take issue with Pets Best not allowing a client to increase coverage or decrease deductibles if your animal has EVER used the insurance. I was told I'd need to wait 3 years without a claim to change my coverage for one dog. Seriously ;( I'm not sure when I'll be priced out of being able to afford the monthly premimum. There was a drastic increase for my dog when he reached 7 yrs. Anyway, it's the reality of pet insurance. My recent claims were paid fairly fast and according to the plan I'd selected. Thank you.”

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Posted 1 month ago

“Takes FOREVER to get them to review your submissions. It used to be once in a great while that they sent an email saying the submission was delayed and now it’s almost every time I submit something. The reimbursement for certain things like Spay/neutering is a little bit of a let down too but I picked the plan that fit best for me.”

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Posted 1 month ago

“Crappy insurance company that costs a lot when they barely cover anything.”

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Posted 1 month ago

“Secured Pets Best for our 4 mo old GSD puppy. Took him for his first wellness visit and then submitted a claim for reimbursement. Within a couple days I received a detailed explanation of the claim and notice that payment would hit my account shortly. I wish ALL insurance worked this way! Pets Best is absolutely amazing.”

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Posted 1 month ago

“I have had Pet's Best for 7 years for my 3 Shelties. They have had multiple health issues, some due to the poor breeding (of which I was unaware). Others were just unfortunate health incidents. Pet's Best has been WONDERFUL. They have promptly paid 80% of the bills and have rarely denied any procedure (I have the 80% option). I would be in debt or have used up some of my IRA to pay their bills. Pet's Best is a blessing for me!”

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Posted 1 month ago

“Horrible customer service, takes forever to close claims.”

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Posted 1 month ago

“PetsBest routinely rejects my claims because our Vet handwrites the receipts & soap notes, delaying every one of my claims 4+ weeks. Last 2 claims...... I myself....read the medical receipt ...then....I Myself....re-wrote those line entries despite me having ZERO Medical Background. Only 2 line antibiotic & anti-inflamatory medentries required me to Google which identified the meds immediately !! Petsbest claims reveiwers are either untrained or LAZY. Rather than call our Vet OR simply Google meds (ie: for ear infection) they reject my claims every single time. Then....I wait 20-30 mins for a PetsBest ti answer their phone...+ 50% of those CR Reps seem " annoyed" I've inetrrupted their Work at Home Routine. Pathetic.”

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Posted 1 month ago

“Take too long to answers the claims”

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Posted 1 month ago

“I am very happy with Pet’s Best pet insurance. My dog has kidney disease and the bills pile up, but Pet’s Best works hard and pays my claims very quickly. I appreciate that so much, so it makes it easy to pay my credit card right away.”

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Posted 1 month ago

“It’s been very slow. They promise new updates will improve, so we will see.”

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Posted 1 month ago

“Before Pets Best upgrade their system, I would have given them a 3 Now that I've seen how their new system works, I'm very pleased and give them a 5!”

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Posted 1 month ago

“Constant issues with access to my account online. Multiple calls to customer service without resolution.”

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Posted 1 month ago

“I wanted to have a good experience with PetsBest Insurance but so far it's been hard to get a hold of them and submit claims as their website has been down for months so I cannot log in or view my policy documents or submit and view claims outside of mail/email.”

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Posted 1 month ago

“The great review is you are timely when I submit the pet vet bills and the the overage. The reimbursement is timely. The yearly increase has been fair. The bad review from me is that your premium for this year is unfair. It has been not that insurance companies have made up to a 1500 percent profit! I would like to know what your profit is? Plus your changing to a better or AI system shouldn’t be my burden. Paying $191/month is fair because my dog has a heart issue. Raising the fee to almost $300/month is wrong. I hope you are and reconsider my premium.”

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Posted 1 month ago

“Very slow processing for claims, a few times our cleans have been over two weeks prior to notification of receipt!”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 30,613 reviews