Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,779 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,779 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claims take close to a month to process and they do not cover annual well visits and shots.”

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Posted 1 month ago

“I have been a client for 3 years now and can't say enough about this insurance. I have always been reimbursed for my claims and have never had any problems. Also the cost is very affordable especially when you have several pets. I highly recommend this company!”

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Posted 1 month ago

“TERRIBLE reimbursement process. Took my 4 month old kitten in for wellness , her vaccinations etc. UPLOADED the itemized bill which was 258. Which says I paid with card etc. that wasn’t good enough I uploaded the sheet not properly. Then I upload a perfectly straight bill. Another week goes by. I finally got an alert on a Friday night like 9pm says I will be reimbursed 138. However an email came through right after pets best message saying my insurance does not cover these costs. I mean if that’s not the worst service I have ever seen. I do not know what is. Needless to say I will be switching. I pay more a month for this reason to get reimbursed. SCAM SCAM SCAM!!!!!!!!!”

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Posted 1 month ago

“Easy to use. Fast turn around on claims.”

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Posted 1 month ago

“Great customer service”

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Posted 1 month ago

“Please never join this insurance，what a scam”

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Posted 1 month ago

“We purchased insurance with well-care for our new puppies. Had their first visit with our vet and received their 2nd set of vacinations. Submitted a claim, which was easy, and received the expected reimbursmewnt in a timely manner. We received the EOB before payment and customer service was great in explaining the process.”

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Posted 1 month ago

“Pets best been great since i have my puppy since 8 weeks on insurance, they have paid all the claims, no problems and good prices and plans and thy even pay for rechecks But of course Pure breed will be more money just it take a little bit to get paid back up to 3 weeks Get insurance when puppy not older thats the key”

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Posted 1 month ago

“Anytime I have a alarge expense it takes over a month for you to process it.”

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Posted 1 month ago

“They have been good at paying out claims. However, they are not honest about giving multi pet discounts.”

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Posted 1 month ago

“Pets Best made it possible for my pet to get a much needed surgery on both of her back knees. Thank you Pets Best.”

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Posted 1 month ago

“Overall positive experience. I’m not sure if 3 weeks is industry standard for claim to be settled. If claims could be settled within 2 weeks would be great”

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Posted 1 month ago

“Pets Best is overall excellent! We have had this insurance for approximately 4 1/2 years and it has saved us numerous times paying large bills! We have three dogs. A French bulldog, Olde English Bulldog and a Beagle mix. I have needed this insurance for all three dogs. From Addison's disease on the Beagle mix to CCL surgery on both knees of the Old English Bulldog over a 2 year period and French Bulldog needed hereditary surgery for narrow nasal passage and saccules removed from throat and a hooded vulvo . This insurance has saved us thousands of dollars in the long run. Yes the premiums go up every year but worth it to us! Our mix bread dogs...the Oldde English Bulldog and Beagle mix.....MIX BREADS ARE CHEAPER to INSURE! The French Bulldog is highest to insure. We are glad to have 80-90% coverage with $250-$500 deductible. We complain about monthly payments but well worth it if you can afford it. You pay the vet bills upfront and get reimbursed by Pets Bets.I only gave 4 stars because I feel more things should be covered. I am grateful to be able to have this insurance for loving dogs❤️”

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Posted 1 month ago

“Excellent online worksite. Strongly recommend to friends.”

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Posted 1 month ago

“I highly recommend Pets Best. I have a sickly cat and I’m grateful to have pet best insurance for her .”

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Posted 1 month ago

“Takes very long with claims, incorrectly diagnosed my kitten with a preexisting condition and wouldn’t reimburse a wellness appointment even though it was his first ever visit with the vet.”

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Posted 1 month ago

“Pets Best Pet Health Insurance has been a company of integrity for me. I can truct them with my claims. I say that because I'm extremely busy, so I do not take the time to calculate. They do it for me honestly.”

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Posted 1 month ago

“I’ve been using Pets Best for years and I’m now on my 3rd dog, 2nd service dog. Read all the info before you pick a plan, so you don’t miss something, because they do what they say, which is a good thing.”

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Posted 1 month ago

“After hearing the turn around time for claim payment from friends with other companies, I would likely not recommend Pets Best. It took over 3 weeks for payment and I submitted electronically.”

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Posted 1 month ago

“This insurance has been there when I needed it and one I always recommend. This last claim taking about a month for reimbursement, it’s a direct deposit that is supposed to be faster. That is why the four stars.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 29,779 reviews