Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,776 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Over A Month
Documents Delivered On-time	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible. I have waited weeks to get some kind of response to my claims and either I have received no respose or I received a delayed response telling me that they need more info. The info that they say they need is ON the claim. I can't get through to anybody this is theft and poorly run.”

Helpful Report

Posted 1 month ago

“SlowProcessing claims only to get denied, rude reps”

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Posted 1 month ago

“Year after year we continue to enjoy having coverage with your company. Claims are almost always processed prompty and when we call, your phone staff is knowledgeable and helpful.”

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Posted 1 month ago

“I bought pet insurance at the suggestion of the Vet. I was skeptical because I had tried another company 10 years ago and I was very unimpressed with the insurance. This time the process was very easy and the Insurance was affordable for my new puppy at $35 a month. It had a high deductible but paid 90% of claims. Unfortunately, my dog had a very unusual illness and it cost a lot of money to treat and determine the cause. When the cause was determined to be untreatable, we had to put the dog down and they were kind and quick to resolve it all. The pet insurance allowed me to choose all the tests needed and actually find out what the problem was and how to handle it without prolonging pain and suffering for the dog. While the pet insurance didn't save me the heartbreak, it did save me financially.”

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Posted 1 month ago

“They are quick to reply to claims and process. Great coverage!”

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Posted 1 month ago

“claims are always delayed and take awhile to review.”

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Posted 1 month ago

“It was hard to talk to a human. It was even harder to get the right email to send bills. I was told they requested records but I still had to send detail bills. When they sent the reimbursement, it still didn’t include one of the bills I sent multiple times. Submitting on line is not user friendly. But once I did talk to a human…. She was very nice and tried to be helpful.”

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Posted 1 month ago

“We switched to Pet’s Best as it was recommended by my spouse’s job. We have 2 dogs. We chose Pet’s Best because after much research, it was one of very few companies with an unlimited policy, $500 deductible and 90% reimbursement. We find the claim process and reimbursement much slower than our prior insurance. They never process a claim immediately. When you check, it always says processing and after 2 weeks it always says need additional records. This was never the case with our prior insurance. We pay our premium on time. They need to speed up their process.”

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Posted 1 month ago

“Easy to use recommend to all pet owners”

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Posted 1 month ago

“I find the customer service supportive and empathetic which really helps when you're dealing with your pet's health.”

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Posted 1 month ago

“Very happy with petsbest. Quick pay. No hassles. Deposits into ur acct Thank you.”

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Posted 1 month ago

“I have been a Pets Best client for 2 years so far I am very satisfied with the timely reimbursement of my pets claims”

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Posted 1 month ago

“We've had this insurance for our pet for a long time and thankfully never had to use it. Unfortunately she's getting old and with age things happen. We filled a claim on Thursday and by Friday we already had a resolution. They were fast and very professional. Everything was done through the site, easy and self explanatory. I totally recomment Pets Best!!!”

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Posted 1 month ago

“Very responsive and helpful. Thank you so much!”

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Posted 1 month ago

“Pet's Best insurance seem to decline coverages that should be covered.”

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Posted 1 month ago

“I have a Welness plan that covers annual cleanings for my pups. It took almost 3 months to get a cleaning covered . I was repeatedly asked for more and more info, dental records then teeth #s for the extractions done, then reason for extractions and finally for records dating back to October 2023 which was prior to me rescuing my pop. If annual cleanings are covered additional info should not be needed if that all the claim was submitted for. Finally reimbursed $150 for service date 1/12/26”

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Posted 1 month ago

“Great service. So easy to submit a claim and reimbursement by direct deposit!”

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Posted 1 month ago

“Reasonable price for pet insurance. Had to file a claim and it was easy to file and adjudicated very quickly. Very pleased with the insurance.”

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Posted 1 month ago

“I’ve been paying over $150/month for pet insurance, and honestly, it feels like a complete waste. My dog barely goes to the vet—maybe once a year—and when she does, almost nothing is covered. The most frustrating part is how they classify issues. When I first adopted my dog as a puppy, she had fleas. Now, any ear issues or allergy-related conditions are being labeled as “pre-existing” or “allergies,” and they refuse to cover treatment. These are real, ongoing health concerns, and they won’t help at all. It feels like they look for any reason to deny claims rather than support pet owners. After spending thousands over time, I’ve received little to no value in return. If your pet has any history of skin, ear, or allergy issues—even minor—be very careful. You may end up paying a lot and getting nothing when you actually need it.”

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Posted 1 month ago

“Quick review of claims.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 31,776 reviews