Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,780 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,780 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are easy to submit and are great communicators.”

Helpful Report

Posted 1 month ago

“Claims processed as quickly as possible and payment is prompt if eligible”

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Posted 1 month ago

“I've been a member since my dog was 3 months old and I have to say thank goodness for insurance the only issue I have is it's seems to be taking a longer time frame to get a refund for service but other than that I'm pretty satisfied with the service and I do understand that sometimes it is beyond your control I'm not sure how you can cut that time down but I'm glad you guys are around to help cover these bills”

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Posted 1 month ago

“Filing a claim with Pet's Best is very easy. They have always responded promptly and fairly to all claims that I have submitted. They have also paid promptly.”

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Posted 1 month ago

“I've been using Pet's Best insurance for 8 years since I adopted my first cat, and now my other two cats have plans as well. The monthly premium is not too expensive, and the coverage is really good! This insurance plan has really helped me afford some of my cats' big health expenses. It is also super easy to submit a claim on their online portal. I'll be sticking with them for all of my pets!”

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Posted 1 month ago

“Coverage is not great and the costs keep going up and up. I have shopped around and most pet insurance companies are not as good as pets Best so I continue to stay with them”

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Posted 1 month ago

“One of our dogs was attacked this year and needed life saving liver surgery. Our other dog has been dealing with cancer this year. I am so thankful for PetsBest. It is easy to submit claims and they reimburse what they say they will.”

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Posted 1 month ago

“Very good pet insurance. Has come in handy for my pup on multiple occasions. Deductible is reasonable and the coverage is good. The only thing is the raise in premium cost every year, but not sure if that’s just standard with pet insurance in general. None the less very pleased with this insurance”

Helpful Report

Posted 1 month ago

“They make the claims process as frustrating as humanly possible. They kept delaying my claims for vague reasons and they show you almost no information regarding your claims on the website, so if you have multiple claims, it is very difficult to keep track of them. Phone support is abysmal. I would rather pay out of pocket for vet expenses than even attempt to submit another claim through Pets Best insurance. I cancelled my policy after my first experience filing a claim.”

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Posted 1 month ago

“The best pet insurance I have ever used! No hassles and they take care of your claim almost immediately. I am so pleased I got this insurance.”

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Posted 1 month ago

“Great Pet insurance. Claims are handled quickly and thoroughly.”

Helpful Report

Posted 1 month ago

“Once we passed the deductible, reimbursements were very quick. Easy to submit claims”

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Posted 1 month ago

“Sometimes they're fast at reimbursements other times they're slow but they are always accurate and I appreciate that. This time it was fast.”

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Posted 1 month ago

“After using Pets Best for several years for three different animals, I have always experienced quick turn-around times with reimbusements until March 2025. My last few claims took a month to be reimbursed. Not sure why such a delay, even received emails acknowledging the delay. I understand more detailed claims taking longer when more medical information is required, but this was not my situation. Simple kennel cough with a puppy.”

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Posted 1 month ago

“The claim I submitted was paid within a few days. Very impressed with them.”

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Posted 1 month ago

“Great keeps me intouch with claims Be aware that the older your pet cost will go up so insure them when young”

Helpful Report

Posted 1 month ago

“Coverage is fine. No complaints on the customer service staff I’ve talked to. Overall it is a routine pet policy. My issue is that claims that are eligible are still taking about a month to process. I had to complain to get an eligible claim reimbursed. Any policy changes despite claim status for the policy term require cancel rewrites which means you are locked in to you plan if you have covered conditions. It is hard to speak with a person. Their claims department offers no option to pre-auth or review claim line items prior to large procedures so coverage is a guessing game. Another issue is the company thrives due to reaaaally low premiums at inception. Beware of the increase. It is standard in insurance to see increases over time due to pet’s age, breed, and location but these increases are beyond standard. I went from 60$ for two dogs and now I pay close to 160$ now. Again, for insurance this is fine but just know each year you will see a higher than average increase. Product works. I just wish there was more flexibility in terms of under writing request and claim handling.”

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Posted 1 month ago

“I'm verry happy with Pets Best, they have covered the portions of our vet bills that they are responsible for. However, my only complaint is to be reimbursed it has been taking a minimium of 3 weeks.”

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Posted 1 month ago

“Have always had wonderful experiences with pets best. They are an amazing ompany.”

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Posted 1 month ago

“Have had Pets Best Pet Health Insurance for 14 years of my cat's almost 16 year life. I adopted him from a shelter at age 18 months. He is a treasured family member. Pets Best has consistently paid claims, worked with me to develop the best plan options as he now ages into his golden years, and offers information in plain language I appreciate and read often as it helps me understand his needs.”

Helpful Report

Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 29,780 reviews