Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,455 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with the quick response from Pets Best Pet Health Insurance. My claim was submitted and within 24 hours I received a notice of my reimbursement. Thank you Pets Best Pet Insurance for your efficient system….”

Helpful Report

Posted 1 month ago

“always help out and pay out quick and easy. my 5yr old female tore both acls back to back. about $11,000 each knee. killed me but they paid back the amount they were supposed to within 10 days both times.”

Helpful Report

Posted 1 month ago

“Claim process web site more difficult than 1 year ago.”

Helpful Report

Posted 1 month ago

“Pets Best is usually very prompt and reimbursement for covered items is usually complete in a couple w Weeks,”

Helpful Report

Posted 1 month ago

“The person I delt with was very helpful and courteous.”

Helpful Report

Posted 1 month ago

“This company is very reasonable. The customer service are very friendly. My dogs claim was processed within a week So many companies to choose from. This is an excellent choice !”

Helpful Report

Posted 1 month ago

“Was very easy, and infromative. I made a submission, and had a check in a bout a week.”

Helpful Report

Posted 1 month ago

“When I submit a claim through the app, I always get the message that there was an error and when I first started doing it, I would submit another claim because I didn’t think the first one took, but then I found out both of them were there and I had duplicates. Secondly, it seems like I have to submit documentation and receipts numerous times before the claim is processed. No data has changed on any of the documents that I submit. It just seems like they delay the process by asking for them again. I’ve had a claim closed out, saying it was a duplicate of another but the one that was closed out was for an RX and the other claim was for the office visit. I had submitted them on one, but they were like no you have to have to submit 2 different claims if there is more than one receipt. SoI separated them out and then I got told it was a duplicate, even though one was for prescription and the other was for an office visit. It’s been almost a month now and that’s still pending resolution. Would I recommend them fully? No. Reimbursement and claim process is not good.”

Helpful Report

Posted 1 month ago

“We have had excellent experience with pets best for our golden doodle. He was in the hospital with erilechios from a tick bite And they covered 80 percent, which was alot.”

Helpful Report

Posted 1 month ago

“They are very good”

Helpful Report

Posted 1 month ago

“This is by far the best pet insurance out there. They are timely in their response to claims. The amount went up yearly but within reason as we use the insurance all the time. Really is a great insurance for your pet.”

Helpful Report

Posted 1 month ago

“I have loved Pets Best in the past and appreciated their support and prompt payments when our now deceased dog had cancer. But when we adopted a new rescue dog and signed her up immediately and took her to the vet, the claims were denied because there was a 14 day waiting period we were unaware of. I could understand it if there was a pre-existing illness but we took her for necessary vaccines not provided by the rescue organization. I was disappointed after our previous excellent experiences. I would have given them 5 stars in the past.”

Helpful Report

Posted 1 month ago

“I signed up for Pets Best Pet Health Insurance right before bringing my kittens home, and I’ve been very glad I did. The claims process has been simple, claims have been paid quickly, and there has been very little need for additional information or back-and-forth. It has made unexpected vet expenses much less stressful, and overall I’ve had a very positive experience so far.”

Helpful Report

Posted 1 month ago

“Very pleased. Fast turnaround...48hours. Online app claims are simple and easy to complete, Five stars.”

Helpful Report

Posted 1 month ago

“Always the best experience.”

Helpful Report

Posted 1 month ago

“Insured for a year and half , so far did not experienced any problems.”

Helpful Report

Posted 1 month ago

“They were very responsive on my first claim. Their EOB’s were accurate, and easy to understand. I would definitely recommend them.”

Helpful Report

Posted 1 month ago

“I’ve had my pets insured by PetsBest for 3 years. The coverage has always been clear to understand, claim submission is easy, and turnaround time is very reasonable. The only issue I’ve ever had (a claim incorrectly automatically flagged as a duplicate) was very easy to resolve by calling customer support - the support agent was easy to work with and resolved the issue quickly!”

Helpful Report

Posted 1 month ago

“Insurance does not cover much. Disappointed with the service but my dogs need what we can get.”

Helpful Report

Posted 1 month ago

“Great coverage and value. Quick reimbursement process.”

Helpful Report

Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 32,455 reviews