Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,614 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,614 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed in raised rates just about every 6 months and without notice. I’m also on direct pay and it’s been 7 days minus Sunday, so 6, with no reimbursement yet.”

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Posted 1 month ago

“It takes too long for claims to be processed but the deposits do get into the correct account.”

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Posted 1 month ago

“They are amazing and always reimburse me. It may take a little time, but that does not matter to me. They are true to their word.”

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Posted 1 month ago

“Website and portal are always down!! Impossible to get anyone on the phone unless you want to wait on hold over an hour.”

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Posted 1 month ago

“Great coverage but payment hasn’t been as quick as it was previously.”

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Posted 1 month ago

“Pets Best is greaat! Employees answer the phone and very pleasant. My only problem is sending in claims! I never get to finusih it for some reasons. I have to have the Vet send it for me.”

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Posted 1 month ago

“Answer all my questions. Very helpful”

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Posted 1 month ago

“I saved my bills til the end of the hyear. Of the 4, 1 is still not resolved. But I am pleased with the speed and coverage.”

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Posted 1 month ago

“We like everything about Pets Best insurance. They have paid the claims they have supposed to and its been relatively easy to submit claims. The only thing that kept it from being a 5 was the length of time it takes to get a claim processed. This last claim took a month for a small one item claim. Other than that, very happy with them.”

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Posted 1 month ago

“Can't believe you ask! I have been waiting three weeks for an answer on my claim. I have tried twice to call and both times its a 20-30 minute wait to speake with someone. So yes very unhappy and will be dropping you when and if the claims are complete!!!!”

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Posted 1 month ago

“Great on certain things, but others not so great. I hate that you think things are covered and they’re not. Claims payment can be really slow so know that in advance.”

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Posted 1 month ago

“Pets Betest processes and pays claims in a very timely manor. I could'nt ask for a better pet insurance coverage. The rates are expected for the age of your dog. Thank you Pets Best, for always doing and exceptional job with claims!”

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Posted 1 month ago

“Easy claims process. I have recommended PetsBest to multiple friends. I would not have any future pets without getting insurance and will be using PetsBest in the future again. I do wish the increases in premium were based on the dog’s health history and not just the aging process as it gets pricey, however it is still worth it in my opinion.”

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Posted 1 month ago

“I’ve had a great experience with Pets Best. The app works well for submitting claims and they do keep in touch regarding processing times.”

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Posted 1 month ago

“I can always count on Pet’s Best for quick and fair processing of our claims. Highly recommend.”

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Posted 1 month ago

“Pets Best is a life saver! I’m so pleased to be a client. My pet received the best I can afford and only with the help of Pets Best. I’m so grateful for their financial help!”

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Posted 1 month ago

“I have not had the best experience with Pets Best. Getting reimbursed for a claim takes VERY long and their app does not work.”

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Posted 1 month ago

“Claim was easy to submit and was processed and approved timely.”

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Posted 1 month ago

“They process my claims quickly and provide helpful explanations of why as well.”

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Posted 1 month ago

“Kept informed throughout the process”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 30,614 reviews