Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,628 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,628 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“I couldn’t be happier with the customer support I have received from Pet’s Best! The price you pay is so worth the peace of mind you have knowing your precious babies will get the care they need. Pet’s Best makes the process very easy. Thank you so much for excellent service!”

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Posted 1 month ago

“After many years of having pets, this the first pet I've had insurance and after two unexpected vet visits I received some money back - and that's with the $1000.00 deductible. It was very easy to submit the invoices and received quick responses.”

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Posted 1 month ago

“Simple process, reasonable payout, no hassles! I'm happy so far!”

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Posted 1 month ago

“We have been with pets best for years and have never had an issue, reimbursement time is usually within 2 weeks. The only thing that has us rethinking it is the yearly increase, up to 49% a year is a lot.”

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Posted 1 month ago

“Our cat has had many vet visits with diagnostic tests this year to determine what might be wrong. Pets Best has promptly paid out each claim for the expected amount without any hassles. I am so grateful that I purchased insurance for our cat through Pets Best!”

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Posted 1 month ago

“I was reluctant to get this insurance after reading some of the negative reviews It took me a good week to decide which company to go with I am so happy I went with Pets Best!! I got the wellness plan and glad I did! I only had the policy for a month and put in 2 claims for vaccinations exam etc with a new puppy I turned in my claim on 8/29~they seny my notification of reimbursement on 8/31!! Just 2 days! It was in my bank on 9/3!! Do not hesitate going with Pets Best They are the BEST!!”

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Posted 1 month ago

“I’m very pleased with Pets Best Pet Insurance. They honored a claim that was passed the applying date to file. Life sometimes gets the best of us and I’m very thankful that they honored it this one time.”

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Posted 1 month ago

“Rough start. Got help through customer support. That was helpful. Still waiting on funds from first claim it’s been 5 days all ready do we’ll see”

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Posted 1 month ago

“The claims process was much more efficient this occurrence.”

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Posted 1 month ago

“Not sure the Pet's Best insurance is worth it. Paying $78 a month and still not getting any money back from visits so far. Pharmacy rejected because it is not in formularly. Neuter procedure ($1,100) was covered at $150 due to "wellness" cap. Agents are friendly and helpful.”

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Posted 1 month ago

“I’m so used to what a horrible experience dealing with insurance for humans always is, I didn’t expect pet insurance to be any better. Pets Best changed my mind. After my senior dog collapsed from internal bleeding due to a ruptured tumor, saving her life and her required aftercare were costly, to say the least. Submitting the claims was simple, there was no back-and forth, and they reimbursed me quickly. I was incredibly relieved that it wasn’t another stressful thing on top of an already incredibly stressful situation. As long as I have a pet, Pers Best has a customer.”

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Posted 1 month ago

“We have been customers for three years. We haven't had any claims in that time Our recent experience with Pets Bests exceeded our expectations. Our dog needed an emergency surgery a week and a half ago. Unfortunately, we had to take him to the emergency veterinarian, which is out of state. The procedures cost just under $7000.. We submitted the claim on Sunday evening. Wednesday we received a message from Pets Best saying that our claim had been approved and that money was in route to our bank account. We are very pleased with how quickly this was processed. It brings us peace of mind to have this insurance.”

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Posted 1 month ago

“Best health insurance for dogs out there...customer service amazing..highly recommend ☺️”

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Posted 1 month ago

“Our dog tore his ACL and it was reassuring to know that Pets Best covered his surgery!!!”

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Posted 1 month ago

“Very fast claim service, clear explanation of benefits & payment!”

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Posted 1 month ago

“Efficiency”

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Posted 1 month ago

“Pets best has been wonderful. I've never had any problems with claims being denied. When my dog had to have surgery and multiple follow-up visits, they have always come through. I like the fact that you can choose the deductible and level of coverage. It's comforting to know that I don't have to worry about the money when making medical decisions for my pets.”

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Posted 1 month ago

“Useless. I got the wellness plan (routine/preventative care), submitted my first claim ever, and the majority of my dog’s annual visit were not covered. I wish I had never gotten this insurance.”

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Posted 1 month ago

“Quick response after submitting claim. Detailed explanation for each line item. Note: they don’t cover tax.”

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Posted 1 month ago

“This is my first pup with Pets Best and they’ve been here for me. My pup has had two unforeseen incidents and Pets Best has been by the book.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 33,628 reviews