Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,776 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Over A Month
Documents Delivered On-time	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just adopted a second pup and added her to Pets Best. My older pup has been covered with Pets Best 6 months after adopting him. I have always had positive experiences with them. There are some claims that require longer processing times but nothing out of the ordinary. I will always advocate for pet insurance. I wasn’t aware that this was a thing until 6 months too late as my boy has stomach issues which is considered pre existing and not covered. I didn’t make the same mistake with my girl. Before she set paws over the threshold, she had insurance coverage. You inside your house, your car, your health and your life. Why wouldn’t you insure the one thing that loves your more than themselves?”

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Posted 1 month ago

“If I have to ask of a sudden spend almost a $1000 on my pet because they were sick I should expect a good amount back right no I barely get $100 so what’s the point of even having the insurance”

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Posted 1 month ago

“My dog ate something he shouldn’t have and we ended up at the emergency vets. I was so glad we got him pets best as I wasn’t scared to have him cared for. Thank you for paying quickly!”

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Posted 1 month ago

“Overall pretty good, kind of expensive for my Giant Breed Daniff (Great Dane English Mastiff mix). Wellness coverage doesn’t seem to be as good as a few years ago but coverage for an operation was excellent.”

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Posted 1 month ago

“This is my first pet with insurance, so I'm biased to being a first time client. The claims process is very easy to do, and the explanation receive upon reimbursement claims is very help. For my first time using, it's been a good experience. I knew my dog would need accident insurance, and he hit his deductible in less than 2 months, so it's been well worth it for us.”

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Posted 1 month ago

“Appreciate the quick response on my claim.”

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Posted 1 month ago

“Have had mostly great experience with Pets Best however do not like the yearly increase that we get for our larger dog.”

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Posted 1 month ago

“Pets Best came through for us when my 5 year old English Setter was diagnosed with a life threatening disease which required a week in the ICU of a veterinary hospital. This was a very stressful time as we dealt with the daily ups and downs of having a very sick family member. We were not entirely sure at the outset how much of the medical treatments would be covered, and were pleasantly suprised when the Explanation of Benefits summary came in quickly showing that all of the covered items, as explained in the policy, were paid. Thank you Pets Best!”

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Posted 1 month ago

“Processing takes very long. Ive been "denied" claims because it requires additional information from my vet. Ive spent a couple thousand already and still have yet to hit my deductible. A lot of my claims have been sent back at preexisting condition even if it if a new condition. I have a couple returns for shots that I have not received yet.”

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Posted 1 month ago

“The name is TRUE. Pets Best is the BEST pet insurance. Pets Best has paid every claim since I've had it except one. I believed the non-payment was incorrect so I appealed and Pets Best reversed the denial and paid the claim. Excellent coverage and excellent customer service.”

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Posted 1 month ago

“I appreciate the faster service on processing my claim this time around. It makes the experience so much better. Thank you”

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Posted 1 month ago

“GREAT pet insurance. Has saved me hundreds so far. Easy claim submission. Reasonable price”

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Posted 1 month ago

“Rapid claim processing”

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Posted 1 month ago

“Great service and fast!”

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Posted 1 month ago

“Not sure the insurance is worth the cost for them to cover roughly 40% of vet visits. Especially, when I pay for the wellness add on. Though, they do process claims fast.”

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Posted 1 month ago

“Easy to use, lots of support, very straightforward app”

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Posted 1 month ago

“They always pay my claims quickly! Unfortunately, their premium rates have gone up considerably in the last year, so I may have to shop around for more reasonable priced coverage.”

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Posted 1 month ago

“I learned about Pet's Best from my vet. It is hands down the best insurance available. We had a terrible situation where our puppy had a birth defect that could not be detected until she was about 5 months old. She needed heart surgery, which Pets Best covered completely per the policy rules. Many other insurance companies would have declared it a pre-existing condition, even though it was undetecable until she grew, and would have battled with us to cover it. Pets Best was there for us day 1 when we needed it. Also, in an era where customer support is increasingly AI and/or foreign based with noisy call centers and language difficulties, Pets Best is domestic with humans who are talented, thughful people.”

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Posted 1 month ago

“Takes a bit to process claims but overall satisfied”

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Posted 1 month ago

“This was the 1st time I submitted a claim. I found it easy, and was reimbursed quickly per my plan.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 31,776 reviews