Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,780 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,780 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best has always been responsive to our claims, getting payment to us quickly and fairly.”

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Posted 1 month ago

“Prices keep getting higher as my dog gets older, but this seems comparable to other providers. Pets best has been very fast and responsive with any claims ; no second guessing or excessive paperwork required.”

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Posted 1 month ago

“I submitted my claim and 2 days later I received a email with the results. Very fast and great service”

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Posted 1 month ago

“Fast and accurate.”

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Posted 1 month ago

“Pets Best was wonderful for us. I adopted a senior dog a few years ago and many other companies wouldn’t even insure him due to his age. He did have some pre existing conditions which of course weren’t covered, but for all the new things that came up, Pets Best was there for us and never hassled me about covering anything. Reimbursement was a little slow at times (a few weeks), but I had peace of mind knowing that it would always come and the amount was always what I expected. When they eventually saw my claim for his euthanasia, they acknowledged I had lost him and canceled my coverage so I wouldn’t have to go through the process of doing that. They also sent me a pro rated refund for the cost of coverage after he had passed. Claims are easy to make and I highly recommend them as a company. I would definitely insure with them again.”

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Posted 1 month ago

“Why is the 09/20/25 claim not paid? The claims dated 10/01/25 and 10/02/25 are resolved. Customer service always says wait another 10 days. Your claims area also won't accept any calls. Why? I work for MGIC. Clients can contact the claims adjusters for clarification. Why isn't there a claim rebuttal option? MGIC offers the option when a claim is resolved. The 09/20/25 claim needs to be paid by 10/10/25.”

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Posted 1 month ago

“Great service but seems prices have almost double since I’ve first joined”

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Posted 1 month ago

“Spend a lot of money on keeping my pets health insurance and my pets care but not much in return when submitting a claim .”

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Posted 1 month ago

“Processing has much improved. WISH the cost hadn't gone up and they would cover more than about half in general.”

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Posted 1 month ago

“After several relatively healthy years for our pets where we didn't need to use our coverage, we ran into a series of new conditions this year. Pets Best has been great about reviewing claims in a timely manner and covering these newly incurred expenses. I've been pleasantly surprised at how easy it has been so far!”

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Posted 1 month ago

“Professional, knowledgeable, courteous, friendly and caring!”

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Posted 1 month ago

“When my dog was a puppy it was amazing. All his appointments were covered and the cost balanced out. The piece of mind knowing if my puppy got hurt and it was covered was great. Now that he’s older (6) the cost is higher and what they cover seems to be a lot less and it doesn’t balance out. Not sure if I’ll be keeping it.”

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Posted 1 month ago

“Claims are easy to input and PetsBest is quick to process.”

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Posted 1 month ago

“great ok by me”

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Posted 1 month ago

“Overall easy to work with but don't love that rates go up every year.”

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Posted 1 month ago

“We could not be more pleased with Pets Best Insurance. Our dog is reasonably high maintenance suffering from skin and stomach issues but Pets Best always handle any claims quickly, fairly and sympathetically. Based on our experience we would highly trecommend them to any pet owner seeking fast and efficent pet insurance.”

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Posted 1 month ago

“The reimbursement online process is very easy to use. Payments are usually deposited into our checking account promptly.”

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Posted 1 month ago

“Customer service is good but it takes way too long to get reimbursed and no one can tell me when I will get my money”

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Posted 1 month ago

“I switched to Pets Best after a bad experience with a previous insurer that was using complicated tables to determine how much of our pet’s medical expenses was covered or not. Pets Best has an absolutely no nonsense policy where you pick your deductible and your copay levels and then there’s no arguing about what’s covered or not. It gave so much more peace of mind when we had to decide the treatment for our cat, knowing exactly what we had to pay out of pocket! And the refund came in as promised without any issue. I would totally recommend Pets Best to any pet owner.”

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Posted 1 month ago

“Every aspect of Pets Best Insurance is a lesson in frustration and disappointment. Claims processing is advertised as 'quick,' yet every single claim I've submitted has taken well over a month to even get a response—let alone be processed. The website is archaic and loads at a pace rivaling dial-up, even on the fastest fiber connection available. Their iOS app somehow manages to mimic this glacial speed perfectly, making every interaction a chore. Despite what the coverage documents say, Pets Best has never officially covered a single one of my claims. Everything is met with legalese and stall tactics. When I've tried contacting customer service, agents were totally inept and incapable of answering basic questions. There's a total lack of understanding, responsiveness, or willingness to help—just endless runaround. This company feels slow, dated, and absolutely unresponsive in every way. I would never recommend them to anyone.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 29,780 reviews