Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,776 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Over A Month
Documents Delivered On-time	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently submitted my first claim, and I couldn’t be more pleased with how smooth and straightforward the entire process was. From start to finish, everything was handled efficiently and with clear communication. Submitting the claim was simple and user-friendly, with easy-to-follow instructions and minimal paperwork required. I appreciated how quickly the claim was reviewed, and I was kept informed every step of the way. There were no unnecessary delays or complications. Most importantly, my claim was approved without any hassle, which gave me real peace of mind during a stressful time. It’s reassuring to know that when you need support, pets best delivers on its promises. Overall, this was a very positive experience, and I would highly recommend this pets best to any pet owner looking for reliable coverage and a hassle-free claims process.”

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Posted 1 month ago

“The best pet insurance ever.”

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Posted 1 month ago

“Great Pet insurance and they were prompt to reimburse me for ALL Rex's medical bills. Unfortunately my Rexhad to have both eyes removed and I was overwhelmed with the bills But Pets Best made it smooth for me. I am so glad that I have Pets Best Insurance!”

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Posted 1 month ago

“An important part of anyone's pet ownership. Very responsive and professional.”

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Posted 1 month ago

“I’ve been with Pets Best for over 4 years, and they’ve been very easy to work with. My pup had a few emergency incidents, and Pets Best fulfilled their part. Reimbursement is quick and simple. Highly recommend.”

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Posted 1 month ago

“I have been very pleased with the insurance and thier promptness of reviewing my claims and getting closure on the claims. I have had a fair amount of trouble with the web site and am still having some issues with being able to log into my account. I am not sure what that problem is as the call in help has not been been able to work it out either.”

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Posted 1 month ago

“Pets Best has been absolutely great. They have been very swift in processing my claims. The payment I make each month has given me comfort in knowing my vet bills will be covered according to my plan. I recommend pet owners think hard about getting pet insurance. You just never know!!!”

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Posted 1 month ago

“Great customer service.”

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Posted 1 month ago

“I’ve had great difficulty contacting them with questions about “closed claims”, both on line and by phone. Not great.”

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Posted 1 month ago

“The premium change almost doubles after your first large claims. I feel stuck between a touch and a hard place. Very disappointed.”

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Posted 1 month ago

“I have a policy for both my cats and would recommend Pets best! I’ve ran into medical emergencies/illnesses over the years with both cats and everything was covered. Claim process is quick and easy.”

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Posted 1 month ago

“Very prompt in repayment. Little difficulty in getting paperwork up loaded but overall excellent experience”

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Posted 1 month ago

“I’m struggling to see the value in this insurance. I spend sonically more than I have ever received for any care for my dog and friends who do not have pet insurance have said they do not find it to be more difficult to provide care.”

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Posted 1 month ago

“Pets best is the best pet insurance . I refer to every one needs pet insurance.”

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Posted 1 month ago

“Very expensive”

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Posted 1 month ago

“Pet';s Best is very equitable in what they cover with each claim. If there is going to be a delay in their processing of the claim, they make us aware that they do have the claim but it is taking a little longer than expected if they have to wait for the vet records.”

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Posted 1 month ago

“We took Pet’s Best Insurance as soon as our veterinarian cleared our 5 year old rescue dog’s health. We took both tiers of care. When our girl needed emergency surgery to her jawbones and teeth, our insurance covered the exact amount of 80% that I had contracted for. We are so grateful! Freya is now 7 and because we have Pet’s Best Insurance, we can give her the best care that she deserves”

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Posted 1 month ago

“I’m very pleased with them. They are prompt with paying out bills and very good customer service”

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Posted 1 month ago

“I recently submitted my first claim with Pets Best Insurance after a very unexpected and serious emergency with my dog, Sullivan. He spent 9 days in the hospital, 7 of those in the ICU, so this was not only emotionally overwhelming but also came with a very large, unplanned vet bill. I’m hopeful that this entire emergency will be covered, as that’s exactly why we chose to have insurance in place. From what I can see so far, the coverage itself looks promising, and I’m feeling cautiously optimistic about the outcome. The next few claims I’ve submitted have followed a similar pattern with longer wait times than expected and very little communication along the way. That part has been really hard. When you’re dealing with ongoing care, recovery, and significant expenses, not knowing where things stand adds a lot of stress. Even a simple update or clearer timeline would make a big difference. I understand these things take time, but communication during the process would really help pet owners feel supported, especially in situations like this. Overall, I’m hopeful everything will be processed and covered as expected, but I would really love to see improvements in responsiveness and communication moving forward.”

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Posted 1 month ago

“Easy to submit on line. Fast payments.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 31,776 reviews