Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,781 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They just recently forced clients to only submit one invoice-type document with claims, but that's not always best, as the claims reviewers appear to have 30 seconds to look over content. Even with including a note that said there was a separate deposit that occurred for a vet's therapy visit, and reiterating what the full total was, they still lowered the overall visit amount by the deposit amount in one instance, as if that deposit hadn't happened. So I had to follow up unnecessarily. And that's not the first time something has been overlooked. The reason for 2 stars is that the customer service reps are often as helpful as possible, though one was clearly taking out frustrations in general on a call, when I asked about how long a claim response to expect (she basically had the attitude that they had X number of days left before reaching the full limit of time allowed--a 30 day response is a pretty low standard to be applying as your Gold Standard). I am just starting to get reimbursements, and am hopeful things will be simpler moving forward, though not very sure.”

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Posted 1 month ago

“I'd rate a 5 if claim reimbursement was quicker and the rates hadn't increased so much”

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Posted 1 month ago

“I dont even know why I paid for insurance since they barely cover anything. What a waste.”

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Posted 1 month ago

“Good service. Clear explanation of benefits”

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Posted 1 month ago

“Pets Best has been covering my pets for several years, and my experience with them has been excellent. Unlike other companies I’ve used in the past, Pets Best processes my claims quickly and deposits payments directly into my bank account almost immediately. I’m very happy with their service and would highly recommend them to anyone looking for reliable protection for their furry family members.”

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Posted 1 month ago

“Quick call response time, easy process to submit claims. Took a little longer to process than expected.”

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Posted 1 month ago

“Always have to have a re evaluation with my claims. Always an excuse not to pay!”

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Posted 1 month ago

“Excellent service, fast and accurate claims processing, affordable premiums.”

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Posted 1 month ago

“Customer service is excellent and filing a claim is easy and painless. I had my refund direct deposited in 4 days!”

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Posted 1 month ago

“The company is very responsive and covered what they said they would..no hassles and very easy process to submit claims! Highly recommend?”

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Posted 1 month ago

“I have been a customer for almost 6 years now. PetsBest has delivered quality consistently and evaluated and reimbursed claims correctly for all 5 of my cats. I strongly recommend it.”

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Posted 1 month ago

“Pets Best is so easy to use it's great!”

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Posted 1 month ago

“is pet insurance worth it? this pets best customer says no.”

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Posted 1 month ago

“Pet's Best is an okay insurance. My reasons for not giving a 5 star begin with re-payment from a submitted claim. I have a different insurance for my dog and within 1-2 days, the reimbursement reaches my bank account. That is super fast plus super easy to send the statement from vet. All I do is forward to my insurance company. With Pet's Best, they have forms that need to be filled out plus the vet bill. Takes forever to fill the form rather than just send the copy of the vet bill to them. Secondly, it took 3 weeks to get my reimbursement, which has not entered my bank yet. I just feel that is a little much. If they would just allow to send a copy of the bill without all the form paperwork, it may speed up their processing. I would think when they look at the bill you can tell what each charge was. To be honest, I probably would have gone with the same company as my dog except they changed what you can do. Right now I have $100 deductible, 90% reimbursement, unlimited coverage. The other company does not offer those coverages any longer. One other BIG issue, when I got my kitten, he came from the Ukraine, Kyiv, an active war zone. He arrived in LA during the worst wildfires in their history and my kitty was there for another 3 days in red zone breathing/air. When I got him, I had 7 days to see a vet to be sure he was healthy in case I had to return him. He had a bronchial issue and one eye seemed congested and was weeping. When I took out this insurance for him, they automatically implied he had a pre-existing brochial and eye problem so that anything that may affect either,later on, would not be covered. My vet sent an appeal letter stating it was most likely enviromental due to the war zone air as well as LA air from fires. It has never presented itself since January, 2025, which is when I got him. Whomever read the letter from my vet denied the appeal. No explanation other than it was denied. I thought they at least would have explained "why" it was denied. That in itself was enough for me to change companies which I may in the future.”

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Posted 1 month ago

“Pets Best Insurance is excellent! The claims process is quick, as is the response time.”

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Posted 1 month ago

“I can't say enough good things about Pets Best. many years ago I did my homework and chose them for but never needed them. with my current pet I did my homework again and came to the same conclusion and I'm so glad that I did because this time I have needed them and they always respond promptly and reasonably. could not be happier!”

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Posted 1 month ago

“This was the quickest approval of my claim ever just 2days. Thanks”

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Posted 1 month ago

“They took a litle long to get it reviewed, but in the end I was happy with the results”

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Posted 1 month ago

“Hardly anything is covered and I feel like the only time this is useful is for emergencies or accidents.”

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Posted 1 month ago

“easy to use”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 29,781 reviews