Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,614 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,614 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The app never works and recently I couldn't even submit a claim through the website. I will say, I think the insurance is good, their automated services are just a problem. Any time I call though, the people I speak with are always kind and helpful. Just the tech issues made it a 3 star review.”

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Posted 1 month ago

“We have been pet best customers for a few years now. I am completely satisfied with there service. I submit my bills and they handle in a very timely matter,Highly recomended for your pets medical needs.”

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Posted 1 month ago

“Pets Best does a great job commicating, both on the phone and online. Their website is easy to use and to submit claims on. They came through for me twice this year with reimbursements that I was satisfied with. They explain each claim result in detail. I recommend them.”

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Posted 1 month ago

“Hi Petsbest, Would have given you 5 stars, but I decided on 4. Reason being I had a aweful time submitting the information you needed. I took 5 times on the phone with a rep. and 5 times to upload it. I had to wait until the claim was closed and then re-open it. I think you were having trouble with your computer system. That being said, other than that I am very happy with the service I receive from you. Thank you for all your help and finally getting this claim processed.”

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Posted 1 month ago

“Great response time from claim submitting to refund!”

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Posted 1 month ago

“never have an issue with claims. They are easy to submit and reimbursement is always fair and timely”

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Posted 1 month ago

“Once I got the hang of sending photos correctly, and they had the information needed- very quick response. But it took a while”

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Posted 1 month ago

“Great coverage letting me make the best decisions for care of our family dog. Please fix your website and app. which are always down making phone calls necessary. I had to communicate via chat, phone and email to get my claim resolved.”

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Posted 1 month ago

“This was the second year we paid for pet health insurance. At one time I thought it would be a waste of money but with the price of medical for dogs today we learned it makes sense to have it. This was the first time we did a claim. The process through Pets Best was easy and the response was quick. They covered more than we expected. We are very pleased to have Pets Best Health Insurance.”

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Posted 1 month ago

“I've been with Pets Best for seven years, and I have four animals on my policy, which really says a lot about how much I trust this company. They are very prompt when it comes to handling my claims and are always helpful during phone conversations. While the insurance is a little expensive, I can't complain because they have never let me down.”

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Posted 1 month ago

“Takes too long to get reimbursed”

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Posted 1 month ago

“In the past it has taken well over a month to get claims completed. We just kept getting emails apologizing for the delays. The current claims have almost been a month but the reimbursement is shown but hasn’t been deposited into our bank account for at least 5 days. It should be almost instantly. Don’t know why in this day and age it takes so long.”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“This is the worst and most expensive pet insurance I've ever had. The website was down for weeks, and contacting via telephone was a time consuming and laborious process. And after all this the claims were still not processed correctly. I have two dogs, pay insurance for two dogs, and still the claims were processed for only one of them. And this is not the first time!!”

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Posted 1 month ago

“Pets Best is great! My cat was recently diagnosed with a thyroid condition that requires medication for life. All of the diagnostics were very expensive. They acknowledged receipt of my claims right away and paid promptly. I highly recommend them.”

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Posted 1 month ago

“Good coverage and typically fast reimbursement. The premiums have gone up substantially since we originally purchased the coverage.”

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Posted 1 month ago

“Very easy to submit a claim and usually get reimbursed with in 5 to ten days. I definitely recommend this company”

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Posted 1 month ago

“I've been waiting for 3 weeks to get my payment that was supposedly sent to my bank accound 3 weeks ago. I've called Pets Best 3 times and have spent a total of over 2 hours on hold waiting for someone to answer their phone, despite the fact that the automatic system says "your wait is less than 10 minutes". When I finally got a hold of someone I was told to "just keep waiting" because there's nothing they can do. This, on top of each claim taking 3-4 weeks to process, MINIMUM, is pretty ridiculous.”

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Posted 1 month ago

“They have always been very friendly and professional when I call and ask questions. They are fairly quick at reimbursements I've never had any issues with them except for getting my claims to go through the online process then it's only getting picture of documents to upload.”

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Posted 1 month ago

“Please fix the multifactor authentication”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 30,614 reviews