Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,630 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,630 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Pets Best has helped us save our dogs life. They have been reliable and honest. We started our dog as a puppy with them, and we are so happy we did, and so grateful that our dog is covered as he now battles lymphoma.”

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Posted 1 month ago

“Always problems with paperwork acceptance.”

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Posted 1 month ago

“Very expensive but we are locked in. Claims take MONTHS to process and additional doc requests are ridiculous.”

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Posted 1 month ago

“So freaking expensive and the rates keep getting more expensive. Even with the best coverage, their coverage is not even that great. Imagine the money they are making off of the excess. Will definitely need to find a new provider. Even with a second pet, the discount they give is so small.”

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Posted 1 month ago

“We have been very happy with Pets Best! They have always communicated right away and followed through with everything. We are so glad we enrolled our dog immediately when she came into our family.”

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Posted 1 month ago

“The process for reimbursing is simple and easy. It brings ease to a difficult situation.”

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Posted 1 month ago

“My little dog has had several episodes of illness and I have to say Pets Best handled them in a timely and fair manner. Thank you for helping me take care of my lovely girl.”

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Posted 1 month ago

“What's most important to me is response time, and they quick to process claims.”

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Posted 1 month ago

“I have had issues with claim representatives not fully reviewing the information from my Vet and making incorrect decisions about what I should be paid. Just this year, my dog had to see our vet, and they missed items on the vet's SOAP and didn't pay what my policy says I should be paid. I had to call and ask them to review it again for a correct payment.”

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Posted 1 month ago

“Good and responsive company but extremely expensive. I believe price has tripled since 2023.”

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Posted 1 month ago

“Thank you for helping keep my pup healthy!”

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Posted 1 month ago

“I have been with Pets Best for years and have been very pleased. Always quick to reimburse on a claim. I highly recommend.”

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Posted 1 month ago

“After having lost a dog because I could not afford the surgery that he needed I decided when I got another dog without a doubt I would get pet insurance. After doing hours and hours and hours of research, I decided on pets best. I have not been disappointed. Claims are easy to file. Everything is online. Money is generally in the bank within 7 to 10 days. I had heard nightmare stories about constantly being required to submit more and more documentation and just plain hassles with pet insurance companies to be reimbursed. I have not had this experience. And to be completely honest between our two dogs in two years we have had nearly $50,000 in claims. We now have all four of our pets, insured through pets best and we feel far more relaxed and confident in our care choices for all of them as we know that pets best will be helping us with the cost. As with all things you need to read your policy carefully because everything is spelled out very plainly and is very easy to understand. If you have something denied because it is not a covered item I promise it is spelled out in your policy, somewhere front and center. We love being able to make decisions for our pets health in their best interest instead of based on whether or not we can afford it. With pets best we make the best decisions now.”

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Posted 1 month ago

“Quick and easy claims, customer service has always been helpful.”

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Posted 1 month ago

“I have used Pet's Best for several years on two dogs. Both have had major illnesses. My claims are processed quickly.”

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Posted 1 month ago

“Not worth the cost and hassle. They seem to have every excuse under the Sun to deny a claim.”

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Posted 1 month ago

“I am happy to see that you are back to responding quickly to claims”

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Posted 1 month ago

“Processing/reimbursement of claims is quick.!!”

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Posted 1 month ago

“Very easy to submit claims”

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Posted 1 month ago

“I have had my mini dachshund insured with Pets Best for 2 years now. I’ve never had to use it for any accidents/ illness until recently. My dog got very sick and we had to take him to the ER which was not a cheap visit. I easily submitted the claims to Pets Best and they quickly processed the claim and reimbursed 90% of his visit. Pets Best has been nothing but great and we are so glad we have our dog insured with Pets Best!”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 33,630 reviews