Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,776 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Over A Month
Documents Delivered On-time	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All claims are handled in a timely manner with explanations provided. I am a satisfied customer for the past 8 years.”

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Posted 1 month ago

“I have been very pleased with the coverage Pets Best has provided for my pet. Especially with a trip to the ER. Reimbursement to my Care Credit has been very timely.”

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Posted 1 month ago

“Fast response to claims, app easy to navigate !”

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Posted 1 month ago

“They take too long with claim”

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Posted 1 month ago

“I don't recommend Pets Best Insurance, as they raise premiums significantly every year. I have a plan with a wellness exam, but when I submit a claim for an annual exam, Pets Best only pays less than 50% of the cost.”

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Posted 1 month ago

“After dealing with an unfortunate health condition with our Labrador, pets best stayed true to our policy and has provided hassle free reimbursement for our pet medical bills. Great customer service.”

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Posted 1 month ago

“The overall experience is good. Sometimes, it is hard to submit claim, not sure if it is technical issue.”

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Posted 1 month ago

“The best pet health insurance I've owned. Having prescription drugs covered is a huge benefit. The coverage is clearly stated and response to claim submission is fast. Could improve phone access when questions surface”

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Posted 1 month ago

“I have never been so pleased with an insurance company in my life. Usually they're a huge pain to deal with and Pets Best is fast, clear, reliable, friendly.”

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Posted 1 month ago

“Slow to process claims, App does not work, constant increases even if claims are not covered or paid, increase for moving 10 mins to another address, and msot things are not covered, and no ability to change my deductible.”

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Posted 1 month ago

“This place had horrible customer service. They do not call you back or respond to emails. I’ve been trying to add my new pet for 3 months.”

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Posted 1 month ago

“Last claim submitted received a quick response”

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Posted 1 month ago

“Responds to claims very quickly.”

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Posted 1 month ago

“Pets Best processes claims and gets explanation of benefits out quickly, we've used them for the past 7 years for our dog, and have been happy with the company.”

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Posted 1 month ago

“Very happy with insurance for several years. Not happy with the huge increase in monthly cost. Oldest dog’s premium DOUBLED for this year. I expect it to increase with age, but DOUBLE?!?! When you have 3 dogs with insurance and one premium doubles…ouch! I had to double the deductible just to get the price down so I could afford insurance for all 3 again this year. Adjusting the deductible still puts me at $570/mo. Processing claims used to be timely. Not anymore. It takes quite some time to get reimbursed, which stinks (especially when they are BIG vet bills). I have recommended this pet insurance to many. Along with the recommendation I prepare them for pricey premiums (this year’s increase was absurd) and not-so-timely reimbursements. Wait time to speak to someone can take some time also. Once I do get someone from customer service, it’s always been a good experience.”

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Posted 1 month ago

“I’ve never had pet insurance before but lots of pets in the past. I decided to bite the bullet and I’m so so glad I did. Best Pets is so easy to work with. Claims are processed and paid so quickly. Thank you so much. I highly recommend.”

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Posted 1 month ago

“Very pleased with the overall customer service, claims are attended promptly with proper EOB. Wish we had an app.”

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Posted 1 month ago

“Pets Best makes it easy to submit claims. Best pet insurance is the best insurance I’ve had.”

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Posted 1 month ago

“Very pleased! Extremely easy to submit the claim and quck respose,”

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Posted 1 month ago

“This was the worst claim experience I’ve had since I’ve been a member. It took a long time because of some problem within pets best then I’m told that I can’t be prioritized because of that delay, and they will process my claim in the order received. Well, you received my claim weeks ago. On top of that, the agents were rude to me. The rates are too high and it’s ridiculous at this point and I’m thinking of canceling my policies with you. After waiting and waiting on a claim which was over $800, I am only being reimburse 150. Probably not worth it anymore.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 31,776 reviews