Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,781 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best has been fantastic. Easy to use and never had any issues with claims. My dog has unfortunately been suffering through a myriad of health issues over the last several years and Pets Best has always been there for me. Thank you Pets Best!”

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Posted 1 month ago

“While the coverage is good, the claim process...length of time is insanely and ridiculously long. It took a month to have a single classroom be processed and paid out. It does not clearly list how long it could take to process. Very disappointing.”

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Posted 1 month ago

“Submitting my claim was very easy. The processing took some time, and I waited quite a bit. However, I was happy with the result and the Explanation of Benefits.”

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Posted 1 month ago

“So far, my recent experiences have been good when filing claims with Pets Best. I'm still weary of pet insurance in general but I have no complaints at this time.”

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Posted 1 month ago

“I just became a Member last November 2024 customer service is good plan is good. I submitted claims for first time, much slower processing and payment compared to Trupanion, they process with a day or two and payment is immediate. Claims take up to a month to process and payment 5 to 7 days with Pets Best.”

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Posted 1 month ago

“Always reliable and quick to respond to claims.”

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Posted 1 month ago

“We have been with Pet’s Best insurance for several years now and they have been great! Always in communication when we’ve had claims and fair reimbursement when applicable.”

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Posted 1 month ago

“I have been with Pets Best for 3 years and I am very satisfied with their service and quick claim response!!”

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Posted 1 month ago

“Very quick response. The increase in the premiums is a bit difficult to handle”

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Posted 1 month ago

“Always fast and efficient! I recommend you to s my friends.”

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Posted 1 month ago

“So very happy with Pets Best Insurance! Have had this insurance for my 4 pets for several years now and I have no complaints. Great service and very quick reimbursements! Thank you Kim Walker”

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Posted 1 month ago

“This insurance started out great when I first purchased it 3years ago now suddenly my monthly payment has skyrocketed for $ 59.00 a month to $179.00 a month. That is insane so I’ll cancel soon. It also been taking them longer to reimburse the money on claims, but my reason for canceling is the rate and how much it went up. I do not recommend this company for your pet.”

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Posted 1 month ago

“They always process claims quickly and provide a detailed explanation of benefits. My previous pet insurance company used to take forever to process claims, and always had some excuse why something wasn’t covered. Pets best is very transparent on what’s covered and what isn’t. A very professional company.”

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Posted 1 month ago

“Pet's Best has always been a great insurance provider that offers many coverage options for all budgets. Claim processing is very easy and Pet's Best keeps ackniowledges each claim and keeps you informed of their progress. Payments are made in a timely manner & direct deposit is so convenient. I recommend them to anyone considering an insurane policy for their beloved fur baby!”

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Posted 1 month ago

“It was easy and we received the completed claim timely.”

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Posted 1 month ago

“App is easy to use and had to call about a question and they were friendly and helpful. Also didn’t have to wait too long to get a response.”

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Posted 1 month ago

“So efficient and such a quick and easy claims service”

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Posted 1 month ago

“Pleased with coverage per my plan but 3 to 4 weeks to get paid is a bit much. Vets wont wait that long to get paid and it creates a financial burden to not get reimbursed in a timely manner”

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Posted 1 month ago

“Overall experience has been good. I believe the website has areas for improvement..”

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Posted 1 month ago

“My submitted claim was processed and paid in a timely manner.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 29,781 reviews