Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,779 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,779 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Over A Month
Documents Delivered On-time	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best has covered most of my dogs expenses. The insurance company only covers one (1) flea/tick medication claim per year. Why? Dogs need flea medication 4 times a year. It doesn't make any sense. Rewrite your policy to allow the medication every quarter. I am actively looking for a new insurance carrier. I work for an insurance company. Their master policy doesn't have one time fees.”

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Posted 1 month ago

“I would like to see the processing of claims done quicker.”

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Posted 1 month ago

“Claim processing was quick and efficient. Very pleased.”

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Posted 1 month ago

“I purchased a policy for my dogs years ago. It was great! Great customer service, great claim processing time, and good rates. Now the rates have significantly increased (they increase annually), within this year the rate nearly doubled. I can not tell you how many times I have recieved that letter stating they are sorry, the claim is taking longer to process....I have not spoke with customer service in years - last time I did it was about the rate increase and of course they stated it is due to increased costs, state of the art medical equipment that vets are now using, which costs more, you know, the same excuses as any other insurance company. My vet is a county vet, who doesn't have all that equipment. Of course, my dogs are mid age now & if I were to look elsewhere, they would not cover pre-existing issues. Each year I wonder if this insurance is worth it any longer, as I pay about $300/month for 2 dogs.”

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Posted 1 month ago

“I could talk to an actual human being on the phone, and Pet's Best worked hard to review my claims and ensure I got the money due to me once the deductible was met. I appreciate the ease of making claims online and getting Explanation of Benefits PDFs to my email. My only criticsim is I am signed up to be paperless and I recieved all my EOBs in the mail, in addition to email. The paper EOBs were unecessary for me. Thank you very much!”

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Posted 1 month ago

“I have been very satisfied with the Pets Best Insurance I have purchased for my Sadie. I did not have pet insurance previously and was thousands in debt when my Archie got sick. Definitely worth it.”

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Posted 1 month ago

“It is easy to submit claims. The turnaround time on claims can sometimes be very long. Once or twice, it has taken multiple weeks, which would be stressful in an emergency situation. However, it is not usually that long and they are good about covering what they say they will.”

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Posted 1 month ago

“Very disappointed and thinking of canceling. I was under the impression that it paid for items not paid on my latest bills and meds. Called and 20 min wait.”

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Posted 1 month ago

“My claim experience with Pet's best, both with this current claim and ones in the past have all been very positive. They were smooth and efficient. I was upset at the beginning of this year when my pet's yearly policy went from $500 to $1,100 and my dog's only 5 years old. But they processed this recent claim that I had efficiently. The only thing I would ask them to improve on is if you have several invoices to submit, they make you make a new claim for each one which is a little bit of a chore. So if you have a problem that needs surgery and 10 visits and then you'd probably have 10 invoices so you'd have to make 10 separate claims but otherwise they process it them quickly and paid quickly and appropriately”

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Posted 1 month ago

“My Lily had an emergency splenectomy. I could've lost her. Thank God for PetsBest. My copay was affordable & my dog is in perfect shape now!!!”

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Posted 1 month ago

“I just put a claim in and am very satisfied with the service. I was updated when claim was going to take longer due to medical records needing to be received from veterinarian.”

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Posted 1 month ago

“I really love Pets Best. After looking through multiple insurances again when I added a new puppy over the summer, I still believe Pets Best overs the best insurance policy out there. The reason I can’t give it a 5/5 is the processing time is just too long. Sometimes it’s quick 1-2 weeks. Other times it can be over a month. When you have ongoing appointments, it’s hard to make decisions for what’s right for your pet if you don’t know if the insurance will cover it. I lost $1k because I continued to do appointments like always (over a year of these same appointments 2x a week) and pets best decided that something wasn’t covered. I didn’t know until 6 weeks after. Going forward, I will tell my vet we can’t do certain things because it’s not what’s best for him. Who knew stretching and massage wasn’t covered for PT for dogs. I’m glad it’s covered for humans when we need it…”

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Posted 1 month ago

“Very organized company. I wish there were better, cheaper options for my dog.”

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Posted 1 month ago

“Quick and easy to submit a claim.”

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Posted 1 month ago

“Easy to get m reimbursements, only bad wish They would accept prescription dog or cat food.”

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Posted 1 month ago

“My experience with Pets Best insurance claims has been variable. I purchased their rehab coverage and now have a dog who needs regular rehab due to arthritis. The claim process was smooth at first, but now they sometimes deny a claim that has the exact same procedures done as previous claims that were covered. When a claim is denied I have to call for a review and then it is most often covered in full. The incosistency with the claims process has been frustrating. I'm hoping this can be remedied.”

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Posted 1 month ago

“We really like this insurance for our dogss. It is a little high in price though. We have Care Credi also so please add that for a little off the cost. Thank you”

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Posted 1 month ago

“no problems with claim and was paid promptly”

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Posted 1 month ago

“Very fair - and best of all, they stay in touch throughout the claim process.”

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Posted 1 month ago

“Very nice insurance but getting expensive each year”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 31,779 reviews