Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,631 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“I have had my mini dachshund insured with Pets Best for 2 years now. I’ve never had to use it for any accidents/ illness until recently. My dog got very sick and we had to take him to the ER which was not a cheap visit. I easily submitted the claims to Pets Best and they quickly processed the claim and reimbursed 90% of his visit. Pets Best has been nothing but great and we are so glad we have our dog insured with Pets Best!”

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Posted 1 month ago

“Although the transaction’s were clear on my receipts, they are not paying for my expenses. I will cancel my policy.”

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Posted 1 month ago

“I’ve had nothing but good results from pets best. I took out this policy when my Yorkie was a puppy. She is now five years old. She was attacked by a coyote in 2004 and pets best paid the entire surgery fee. she’s been to the vet several times they always pay fast and everything except my co-pays. I couldn’t be more pleased.”

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Posted 1 month ago

“The insurance helps a little but I feel for the $100 a month or whatever it could cover a little more. Sometimes bills are in the hundreds and they’ll cover like $70. Also it takes a while to get claims processed at times. I’ve had claims take 1-2 days and others take a month. I’d recommend them though for the most part!”

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Posted 1 month ago

“Quick response time, regular updates which help know if there is a delay or reasons why, which creates great customer experience.”

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Posted 1 month ago

“They used to actually cover things. I have the premium insurance where it's supposed to cover 90% and it really never does. It's quite exhausting actually and has been making me consider cancelling my plan lately”

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Posted 1 month ago

“My claim was processed in 2 days. I am extremely pleased in your quick turnaround. Thank you.”

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Posted 1 month ago

“I’m very happy with their service and quick turn around time. Unfortunately their prices almost doubled from last year and even though I am on a fixed income, I will pay it because my puppies are my family members.”

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Posted 1 month ago

“I would give Pat's best a five-star rating but recently when I sent my invoice from the vet they kept saying it wasn't clear enough to read. I saw no difference in any other invoice I've ever sent. I resent it and got the same response that it wasn't clear enough so I gave up.”

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Posted 1 month ago

“I pay a decent payment each month for insurance however, I’ve paid over $1200 on vet bills for an illness and only received $129 reimbursed. What is the point??”

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Posted 1 month ago

“Almost 10 days and still haven’t received money back that I paid. Turn around time is awful, used to be better but it’s honestly like pulling teeth now.”

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Posted 1 month ago

“Very thorough and explains everything”

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Posted 1 month ago

“Very quick response”

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Posted 1 month ago

“Pests Best makes it a little easier to deal with those uncertain moments when a pet is sick or hospitalized. Their reimbursement process is seamless. The hospital sends PB a copy of the paid invoice and they usually process the reimbursement within a week or two. I’m very happy with PB. Betty”

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Posted 1 month ago

“Pets Best has been incredible! Having a pup with complex medical issues has been a nightmare and the only thing that got us through was having an insurance company that truly cares about the health and well-being of my fur-baby.”

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Posted 1 month ago

“I have had Pets Best Insurance for a little over a year. I was actually a little skeptical because the price is really reasonable. I got the accidental emergency policy, so preventive is not covered. I have 90 percent unlimited with 500 deductible. Have filled 2 claims, literally takes a minute to upload and file. Both times they were accepted and rather fast. Also have used the 24 hour emergency number. That in itself has been great, speaking with a vet tech free and they can answer your questions regarding care or if you need to go to vet. So I would not hesitate to recommend this insurance, especially how expensive vet services have become. Well worth it.”

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Posted 1 month ago

“Don’t cover a lot, payment times are very slow”

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Posted 1 month ago

“I recently had to file a claim with Pets Best after my dog, Fen, needed emergency surgery for pyometra. It was a very stressful and unexpected situation, so having pet insurance made a huge difference. I was very pleased with how quickly the claim was processed. It took about 6 days for my reimbursement to be completed and credited directly back to my credit card. Pets Best covered 90% of the eligible expenses after my deductible, just as my policy stated. I’m very satisfied with the outcome and with the coverage I received. During an emergency, the last thing you want to worry about is whether your insurance will come through, and Pets Best did.”

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Posted 1 month ago

“Beautiful and easy to use app, easy to use website, no baloney process and quick payout. Would recommend.”

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Posted 2 months ago

“Very easy to submit a claim and processed quickly. Great peace of mind knowing that my pet is covered for many health expenses.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,631 reviews