Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,472 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,472 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“~5 years of being a customer of Pets Best. Although I had a very difficult time with recent claims submitted to Pets Best for my dog dislocating his hip, ~35 days later, they were able to process and approve the claim. In the past, approving a claim only took about a week, so this was an anomaly. They still get 5-stars in my book.”

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Posted 1 month ago

“Fair and prompt payment”

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Posted 1 month ago

“Excellent care”

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Posted 1 month ago

“Great coverage, simple claims process, fast payments! Only took about a week from when I submitted my claim to when I received payment!”

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Posted 1 month ago

“I submitted my first claim. A wellness visit. My dog was given Credelio Quattro for flea, tick and heartworm. Which should be covered. However it was rejected citing that it was grooming. I would have thought they should know what Quattro is especially that it was written as a 12 pack. Took a bit to get connected to the correct line. Spoke with a gentleman named Tye who was very pleasant and sounded like he knew his stuff. However being told it may take 21 days for them to re-review and correct their error seems a bit long.”

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Posted 1 month ago

“Very impressed with the quick and efficient response to our claims.”

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Posted 1 month ago

Hi Eileen, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

“Really easy to use and fast claims. Also the accessibility to a vet tech over the phone is really nice. They were a great help with an emergency I had with my dog!”

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Posted 1 month ago

Hi Tom, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

“Very responsive, approved my dogs major hospitalization invoice with no issues”

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Posted 1 month ago

Hi Jessica, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

“Quick to process claims with prompt reimbursement.”

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Posted 1 month ago

Hi Thaddeus, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

“Quick response, no hassles, do what they say”

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Posted 1 month ago

Hi Duane, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

“Everything is smooth except it all just takes so long”

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Posted 1 month ago

“A lifesaver! Everything is so easy--payments, claims, etc!”

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Posted 1 month ago

Hi Karen, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

“I cannot recommend Pets Best enough. Getting pet insurance for my dog when he was young turned out to be one of the best decisions I ever made. For years, when he was healthy, it honestly felt like I was paying for something I might never need. But now that he is 14 years old, I truly understand the value of having had continuous coverage his entire life. Because I enrolled him early and kept the policy active, so many age-related conditions and treatments have been covered without issues. As dogs get older, unexpected health problems, medications, diagnostics, and treatments can become incredibly expensive very quickly. Having Pets Best has given me peace of mind and allowed me to focus on taking care of my dog instead of constantly stressing about costs. My advice to every pet owner is: get insurance while your dog is young and healthy, even if it feels unnecessary at first. You will thank yourself later. Highly, highly recommend Pets Best.”

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Posted 1 month ago

Hi Renata, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -AS

Posted 1 month ago

“So far, after having winnie for almost 7 years, Pets Best has been very consistent in covering any expenses that come up. I highly recommend adding the wellness to your policy. Covers most vaccinations andp partial reumburse for flea and tick and heartworm meds.”

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Posted 1 month ago

Hi Dawna, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for Winnie! Thanks for being part of the Pets Best family. -AS

Posted 1 month ago

“Once I figured out the initial steps for submitting a claim, it was relatively easy. I was notified quickly of the reimbursement and I am just waiting for the payment. So far -all looks very good.”

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Posted 1 month ago

Hi Shelley, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

“I was a little disappointed to be reinbursed for so little on my latest claim. I am paying for the highest tier of pet insurance so was expecting to have more coverage.”

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Posted 1 month ago

“I appreciate the quick turn around on processing my recent claims. Thank you very much team!!”

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Posted 1 month ago

Hi Kimberly, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

“Based on a claim I recently submitted which I thought contained all the data needed for acceptance and reinbursement of which you flat out DENIED the larger portion !! I don't intend to appeal your denial and will eat the charges ! Note the poor rating !!”

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Posted 1 month ago

“Just started with Petsbest.. and very pleased with my first claim and the quick service.”

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Posted 1 month ago

Hi Maria, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

“I have had Pets Best for about 10 years and have had many claims. My experience has been nothing but positive. I also have wellness added on my insurance and it has been a blessing”

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Posted 1 month ago

Hi Sherry, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 32,472 reviews