Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,781 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very satisfied with Pet’s Best which we had for the last 4 years of our dog’s life. Submitting claims was easy and payment, when applicable, was fast. The insurance is expensive as all forms of animal and human health insurance are but there are choices that help control the premium. The companies compassion at the passing of our bet was surprising and welcome.”

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Posted 1 month ago

“Every claim I submit always has an an issue!! If the next one has an issue I will be switching insurance I never had A X zerothese issues with my last company I should have stayed worker them!! Claims were paid in 3 days not a month!!”

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Posted 1 month ago

“I did a lot of research before getting pets best policies for our dogs and and have not been disappointed. One of our dogs had a major health incident out of the blue last year. We were able to give him the best of care and it saved his life. While we still had a copay and a deductible, having the insurance policy was a financial lifesaver. Petsbest made it so easy to file the claim and get reimbursed. I highly recommend their pet insurance.”

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Posted 1 month ago

“It some what appears to me that , I have been waiting in an lenghtly and untimely manner on getting my most recent pets claim processed. How ever this was my first time doing so, im patiently yet waiting for the results. I also understand that due to certain circumstances and guidelines can and, effect certification and cause delays.”

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Posted 1 month ago

“I have all of my pets insured through Pets Best and have had great success!”

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Posted 2 months ago

“Quick and respectively response. Fast claim returned. Reasonable price of the pets insurance.”

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Posted 2 months ago

“So glad I started both of our pups on pet health insurance shortly after adoption. One of our pups was diagnosed with cancer at 11 years old and we've been able to count on Pets Best to help with costs for his operation and chemo treatments. We will hopefully get to enjoy a few more years with the best dog ever.”

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Posted 2 months ago

“I've been satisfied with everything at Pets Best except the time it takes to get a claim reviewed. Filling the claim is easy but it takes several weeks to get it reviewed. Recent claim submitted on 4 day of the month and didn't get an EOB until 24 day of the month. Still waiting on my reimbursement check as of 27 day of the month. .”

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Posted 2 months ago

“Unfortunately, my dog, Mac, was diagnosed with cancer earlier this year. I have incurred about $15,000 in veterinary bills as a result. Pets Best has paid for everything they said they would and has done so in a timely fashion. I recommend this company to all my friends, and I will use it for all my pets forever. If you are searching for a pet insurance company, look no farther. These guys are the best.”

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Posted 2 months ago

“Insurance is good but takes forever to pay”

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Posted 2 months ago

“I've been very happy with Pets Best up until recently. I've got three claims filed and have not been reimbursed for any of them. I get these e-mails about the 'delay'--but no payment deposited in my account. I would like an answer as to why suddenly my claims are taking so long to be processed. And I hope that there is progress being made in the process. But overall, I've been very happy with the company and this is the first issue I've ever had.”

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Posted 2 months ago

“I have had very good experiences with customer service and processing throughout my (4?5?) years with them. I only hold to 4 stars because I feel that some of the benefits are falling behind the reality of veterinary services and products. There are so often huge gaps between the real cost we experience and the reimbursment levels. I know higher reimbursement would cost more but it would be up to customer's to decide the cost/benefit of higher premiums for higher benefits. I think for many people, pet insurance is not to pay for things they cannot afford otherwise but as a way to spread the costs over time, rather than deal with a steep hit all at once. As pet insurance becomes more common, I also question if the companies should not get involved with negotiations on pricing if the provider wants to be first choice by insurance holders.”

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Posted 2 months ago

“Having never had a pet nor needed pet insurance, we do not really have the knowledge to say more than we are satisfied so far :)”

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Posted 2 months ago

“PetsBest honors its insurance coverage - whatever is covered is covered, no denials or other red tape to worry about. Very good customer service reprsentatives. But it takes forever to get your claims processed and reimbursed =( Plan to have 30 days from claim submission to reimbursement, sometimes longer the more money due back to you.”

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Posted 2 months ago

“My last experience was very good. They kept me informed and settle my claim promptly.”

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Posted 2 months ago

“Pet's Best is quick and accurate. You get your money's worth with this company!”

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Posted 2 months ago

“Twenty one days since my dog's emergency visit and they just emailed me to tell me they needed more medical info from my Vet. This is taking much longer than it should.”

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Posted 2 months ago

“This health insurance for your pet has a great plan. They are fast, efficient, and experienced in helping with any questions. They provide excellant service when dealing with a claim.”

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Posted 2 months ago

“Prompt response to claims. Helpful when I need to speak to someone over the phone.”

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Posted 2 months ago

“Terrible coverage. Our claim submitted when we spayed our pup was denied, though we have the coverage? Make it make sense.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 29,781 reviews