Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,614 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,614 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do have claims pending and I would like to receive the refunds.”

Helpful Report

Posted 1 month ago

“Best pet insurance that I'm aware of.”

Helpful Report

Posted 1 month ago

“Pets Best has always been there for my dogs and would never any other pet insurance .”

Helpful Report

Posted 1 month ago

“This has been a terrible experience. I submitted a claim for my pet’s surgery and I was supposed to be reimbursed $1,153 after approval. The claim was approved and an email was sent to me Nov 27th that I would receive the funds directly into my bank account within 5-7 days. It is now Dec 11th and the money has not been deposited into my account but after calling the pet’s best customer service team, they told me that the deposit has been “Approved” and I should have received it. After calling my bank (Wells Fargo), they notified me that there hasn’t been an attempt from PETS BEST to deposit any money into my account. Every time I call PETS BEST customer service back, and wait on hold for 30 minutes, their team has no idea how to fix this problem or re-attempt to get the funds sent to me. This has been a painful experience all together and I hope this review reaches someone that can actually help me with this problem.”

Helpful Report

Posted 1 month ago

“The submission process, website and claim system is an absolute mess. Also when I have called in to speak to a rep for assistance, they are terrible with customer service and knowledge. It's like someone put their high school kid on the line to answer questions.”

Helpful Report

Posted 1 month ago

“Thanks so much for the fast processing of my claim in 5 days,amazing ---everything was easy to understand of the way you processed my claim.Thanks again James Laurin”

Helpful Report

Posted 1 month ago

“This use to be a great company when I first signed up. Refund checks got to me within 2-3 weeks. Now it takes 4-6. Their rates have skyrocketed! Last year my dog was $120 a month, and this year it more then DOUBLED to $260. When my dogs pass I will not be a returning customer. I use to highly recommend them, I can't do so anymore. I strongly recommend people look for a more affordable company that are more punctual on refunding what's owed after submitting a claim.”

Helpful Report

Posted 1 month ago

“I’m not happy with Pets Best right now. If you are okay with waiting for up to 30 days for your claim to be processed then go for it. Lately I’ve also had problems resetting my password. It was good the first 3 years.”

Helpful Report

Posted 1 month ago

“Ive been with pets best since 2021!!!!! All I can say is plz upload your medical records. The first two years I would have to wait over a month for payment. Now give or take 5 to 7 days not bad I'm very happy with them. As long as they have the medical records they provide pump payment now. I love them”

Helpful Report

Posted 1 month ago

“Pets Best insurance has been a wonderful insurance plan for our dog. They are very caring and quick about payment of claims.”

Helpful Report

Posted 1 month ago

“Not impressed lately - the service is slow and the website NEVER works.”

Helpful Report

Posted 1 month ago

“More like 3.5 stars. Claims take an over a month to get processed/refunded. Reimbursement does happen, however, the explanation on the funds that are not reimbursable are not very understandable, a lot of technical jargon that only a customer service rep can decipher. All in all I would and do recommend people to use PetsBest.”

Helpful Report

Posted 1 month ago

“Pets Best is reasonably priced and pays valid claims 100% of the time!”

Helpful Report

Posted 1 month ago

“Trying to have a representative help me file my pet bills was a nightmare my Trying to have a representative help me file my pet bills was a nightmare my son-in-law who is very tech savvy also tried multiple times and anytime we talked to a representative we were given the runaround”

Helpful Report

Posted 1 month ago

“They have denied many of my claims lately, claims that used to be approved in the past! And I’m not even happy about it.”

Helpful Report

Posted 1 month ago

“Prompt processing just waiting for payment.”

Helpful Report

Posted 1 month ago

“It took more than 1 month to process a simple claim with no communication during the long process period. This is especially annoying since it is time to renew the policy and the premium has jumped $200! Should I be shopping for better customer service or lower rates?”

Helpful Report

Posted 1 month ago

“Slowest process ever. The app is always glitching and won’t let me upload a claim. I won’t be renewing my policy.”

Helpful Report

Posted 1 month ago

“The insurance aspect is great, but I never seem to get my reimbursement in a timely manner anymore. And both the app and website are messed up, they won’t let me log in to see other things, it just always says that it’s a new device that is not recognized, but I’ve verified it may times and I still get the same thing every time I try.”

Helpful Report

Posted 1 month ago

“I’ve had Pets Best insurance for almost 4 yrs ! Each time I’ve had to used it it has been wonderful! They pay the claims in a very timely fashion!”

Helpful Report

Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 30,614 reviews