Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,015 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,015 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and quick process for claim reimbursement. Great support when needed, as well!”

Helpful Report

Posted 2 months ago

Hi Brittany, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

“Claims does not review all pages or clinical documents submitted with claim and denies causing the subscriber to have to sit on the phone for long periods of time to have a rep review the documents submitted which are complete with itemized receipt and clinical notes and then resubmitted for re review. Re reviews have gone unsubmitted and/or beyond the additional 30 days requiring the subscriber call back again to request a claims re review that should have already have taken place.”

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Posted 2 months ago

“Quick process and easy.”

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Posted 2 months ago

Hi Vita, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

“My dog Isabella has severe allergies. Pets Best Health Insurance is the BEST! Always prompt and courteous. Thank you Pets Best!”

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Posted 2 months ago

“Quick and easy!”

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Posted 2 months ago

“Very prompt with reimbursements ; reps very helpful”

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Posted 2 months ago

“I’ve been very satisfied with Pets Best. I’ve had my Australian Shepherd insured for four years. I’ve used Pets Best several times and they always come through. My daughter also has her two dogs insured with Pets Best. She feels the same way. So if you want an insurance company that does what’s required and pays very quickly choose Pets Best.”

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Posted 2 months ago

“We have an English Mastiff who had to have two major surgeries this past winter. Pets Best was phenomenal and paid for 90% (which is what our policy is) without a hitch. They were very quick with their review of our bills and had money deposited in our bank account typically within a week or so. We have told many people about our satisfaction with this company.”

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Posted 2 months ago

“Pets best insurance is a great way to insure my pet. When I need to file a claim, the instructions are clear and easy to follow. Reimbursement explanation comes quickly and clearly, as does the payment.”

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Posted 2 months ago

“Not having an actual ID card to make submitting claims easier is kind of ridiculous in the day and age that we live in. Coming from Nationwide where they id cards with group Ben PCN all of that information and not have naturally submit the claims was much easier”

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Posted 2 months ago

“Doesn't cover enough for annual wellness”

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Posted 2 months ago

“They are timely, Staff is very helpful. Their coverage is extensive,”

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Posted 2 months ago

“Very happy with this insurance. Claims are processed quickly. Very affordable insurance. I will never own a pet without it. Customer service has always been good .”

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Posted 2 months ago

“I have been fortunate to have a healthy 5 year old cockapoo. Pets Best has always responded to my small issues. A few weeks ago she got into a d con pak she found in my yard probably brought in by a chipmunk. Fortunately I discovered her eating it, called my vet and my pal ended up in urgent care for a stomach washout and then to animal hospital for care. Pets Best came through on reimbursement for all expenses minus my deductible and copays. As promised funds were in my bank account in 5 days. Thank you Pets Best for your quick response.”

Helpful Report

Posted 2 months ago

“Great company to cover por my pet health issues”

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Posted 2 months ago

“Fair amount of reimbursement time. Great customer service. Easy to submit claims.”

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Posted 2 months ago

“no red tape.”

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Posted 2 months ago

“The price has risen exponentially ($140 to $240) since last July and at this point, even with my dog being on a monthly allergy shot (at $200 per injection), it's probably more cost-effective for her to have her own savings account. They have served as well but I just don't think it will make sense for us going forward especially as they raise the price annually. Context: I have a 6-year old, large dog, in Colorado, and have been with Pet's Best since 2022.”

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Posted 2 months ago

“We’ve had a great experience with Pets Best. The online claims portal is easy to use, and submitting claims has always been straightforward. As long as you understand your policy and what your plan covers, we’ve found the process to be very transparent. Every claim that fell within the terms of our coverage has been reimbursed as expected, with no surprises. Having Pets Best has given us peace of mind during some very difficult times with our pets. Instead of worrying about unexpected veterinary expenses, we were able to focus on getting them the care they needed. We wouldn’t hesitate to recommend Pets Best to other pet owners looking for reliable pet insurance.”

Helpful Report

Posted 2 months ago

“For the most part i am satisfied with the insurance the only complaint i have it seems to take a lot of time to get claim looked at.”

Helpful Report

Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,015 reviews