Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,631 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“PetsBest is a great safety net in case of medical issues for our dog. We used it a couple months ago for the first time and it was very easy to file a claim. Explanation of Benefits were issued quickly and when I didn't agree with one of their determinations, they were very willing to work with me to resolve. Great company. I highly recommend for peace of mind.”

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Posted 2 months ago

“Very good insurance. Pets Best does a great job delivering what they say. I have never been disappointed by the coverage.”

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Posted 2 months ago

“I would say it’s ok. If my dog wasn’t old I would shop around. Watch claims closely as sometimes things are not applied correctly. It’s also hard to tell where you are with for your deductible. I also didn’t realize if you’re covered at 80%, that means only 80% of qualified expenses goes toward your deductible, not just after you meet it. It’s ok. I’m glad I have it but there may be better out there.”

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Posted 2 months ago

“Quick claim and easy claim process, with expedient reviews. They really helped us out with our dogs CCL surgery cost! Great company that helps pets and their owners!”

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Posted 2 months ago

“Grateful to have this coverage when I needed it. Saved me thousands in vet bills, simple to file and quick turnaround for the money to get back in my bank account”

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Posted 2 months ago

“The online claim submission is easy, simple and fast. They also process the claim quickly with notification at each step in the process. They make the entire end to end as good as it could be.”

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Posted 2 months ago

“Submitted claim and it was processed quickly!”

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Posted 2 months ago

“I don't understand the explanations when I don't get coverage for certain items. For example, for the 3 year rabies shot my dog just got, the coverage was less than a third of the cost, and the explanation was "the annual maximum wellness amount for these wellness services has been paid." I thought coverage for things like Rabies shots were covered seperate from "wellness visits"”

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Posted 2 months ago

“Submitting a claim is easy, resolution is always timely. No complaints.”

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Posted 2 months ago

“As is typical of many insurances, you have to spend a lot of time researching exactly what they will cover or not cover for reimbursement and then, if covered, the amount or percentage that will be reimbursed. I just learned about a medication prescribed to treat my dog's illness (parasites) was not covered. I am lucky it was a more typical medication and he only required one perscription for a short number of days. I really did expect a medication such as this to be covered. I learned that I need to review the medications being perscribed against Pets Best's formulary, which dictates what they will cover or not. Then if not on the Pet's Best formulary, potentially speak with the vet about other similar medications that may be on the Pet's Best formulary as an alternate medication and discuss if they will be just as effective.”

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Posted 2 months ago

“I absolutely love Pets Best insurance. My dog had a pretty rare illness and pets best has been covering all her medications and visits and biopsy, they saved my babies life. Whenever I call everybody is so kind and understanding. I love pets best and I 100% recommend them”

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Posted 2 months ago

“My first claim was very easy to upload and send off. Their response was quick and straightforward. So far I’m very pleased I chose Pets Best.”

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Posted 2 months ago

“My experience has been stellar. Recently submitted invoices and Vet records. The Pets Best process begins with acknowledging the receipt of the files. Next, sends a detailed summary, based the plan, for me included information about percentage covered, deductable, and amount paid, which was easy to understand. By phone or through emails, the team thoroughly answers questions. I'm so glad I got the insurance plan that fits my needs for my dog.”

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Posted 2 months ago

“Pets Best has been a very beneficial and straightforward pet insurance experience for me and my cat. Submitting claims and receiving transparent updates about the status has been very positive and timely. I am also pleased with the coverage.”

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Posted 2 months ago

“I have had such a great experience with this company that I recommend them to my family, friends and acquaintances that I have met at the Vet hospital! Easy cheesy to sign up, make a claim and get money back!”

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Posted 2 months ago

“We have an older dog, 11 1/2. As you can imagine, he has recurring expenses. Thyroid pills, eye drops and other required medication and they have been very good at paying. He has also recently had to have ACL surgery and a follow up surgery. They were also goog on paying that. As you can imagine the premiums keep going up, but the alternative is paying for all these things completely out of pocket.”

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Posted 2 months ago

“Friendly and timely service. Settlements have always been as described with no issues. Rated very high from Consumer Reports.”

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Posted 2 months ago

“You guys are incredible picky for paying even small amounts. My cat was getting its vaccine three days to early or so and you did not pay for it because you already did for this year. A bit of flexibility in these things would be nice.”

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Posted 2 months ago

“Great nice staff to speak with.”

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Posted 2 months ago

“Pets Best has been incredibly easy to deal with. Easy to file a claim. Quick payment of claims. You have access to live customer service folks if you need to talk to someone - and they are very helpful. No complaints, whatsoever.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,631 reviews