Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,614 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,614 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is great and easy to use but the claims take way too long to process”

Helpful Report

Posted 2 months ago

“Horrible service website doesn’t work. It’s been more than two months. Cannot even assess my claims. I’m definitely going to cancel it. It’s a joke. I don’t even understand how those people are related to progressive insurance. I’m going to also complain to progressive as well.”

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Posted 2 months ago

“Claims process is a LITTLE slow but I feel like Pets Best remains transparent during the entire process. We finally hit our deductible. The part of the process that seems unclear, and again, maybe I'm not patient enough, is when the payment will go out. They just e-mailed me this morning letting me know it would max of 7 days. But after my claims were all processed and had EOB information attached, I don't feel like it spells out clearly how much the consumer gets back. Maybe there is a better way to represent that ? I'm not sure !”

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Posted 2 months ago

“I really like the sliding scale you can choose from for deductible and maximum spend. It was so helpful in getting all 3 of my dogs insured. It has been super easy to submit receipts and be reimbursed.”

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Posted 2 months ago

“I have had to re-submit my claims a few times... I feel like it should be easier for vets to complete this. When I was told I needed to re-submit my claim, I wasn't sure what to do. I guessed. I'm also not sure if the wellness reimbursement benefits are outweighing the premium.”

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Posted 2 months ago

“Great response”

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Posted 2 months ago

“Super long payouts and hard to get a hold of anyone. Even harder to get an answer out of their department”

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Posted 2 months ago

“PetsBest Quick and easy. Low monthly payment. Still the Best priced pet insurance for my furry family of four. 24/7 Pet Helpline. Peace of mind.”

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Posted 2 months ago

“Slowest in reviewing claims, correspondence regarding claims & definitely slowest in paying claims!!!!!”

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Posted 2 months ago

“I love pets best insurance. We have a wellness plan and the reimbursement is alway quick. They are also wonderful about communicating the status of the claim. I would feel comfortable recommending this insurance for any one who is shopping for insurance for their pet. I was doubtful at first about purchasing pet insurance after hearing from others who had not had a good experience with the insurance they had chooses. Pets Best was recommended to me by a friend and im so happy that I decided to purchase Pets Best.”

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Posted 2 months ago

“I like how easy everything but this is the second time Ive had to file and this time it took well over a month to get my payout which is very frustrating. It also took a fair bit of time the first time I used it as well.”

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Posted 2 months ago

“Lengthy claims process - took 1 month + 3 days to process. Confusing process - I sent in all 5 bills for a broken foot. They processed each vet visit as a seperate claim #? I thought it would be easier to wait and submit all at once, but I guess not. Coverage received was what was expected, just a lengthy process.”

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Posted 2 months ago

“Good plan for a pet with cancer. However premiums have increased exorbitantly.”

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Posted 2 months ago

“I have yet to recieve but one reimbursement of my dogs vet bills this year and he has been to vet nearly each month for allergy shots, etc. I am appealing their decision and if I still do not get a resolution I plan on filing a complaint with the Oregon insurance commission. Pets Bests will then most likely raise my insurance rate on my dog or cancel my pets insurance. Time will tell.”

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Posted 2 months ago

“They are sooooo extreemly slow to get a response from. It took 5 weeks to get a response for something which is covered by my dogs insurance.”

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Posted 2 months ago

“I would definitely recommend Prts Best Insurance. They are great with payments as promised.”

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Posted 2 months ago

“Used to love Pets Best but my premiums have gone way up and the service has gone way down. My most recent claim was straightforward, but turned into such a hassle and took way too long. The emails I received made no sense. The replies I sent got no response, and I couldn't reach a live person without waiting on hold for 30 minutes. Not worth it after the deductible.”

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Posted 2 months ago

“Love the plan and service up until last 2 months had two claims to send could not get system to work very frustrating 2 claims still pending been a while”

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Posted 2 months ago

“Always an easy experience”

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Posted 2 months ago

“Great health insurance for your animals. Easy to submit claims, very responsive and helpful. I have three Maine Coons insured. One has had many vet bills. They have delivered on everything my policy covers. I love the fact that I can make the best decisions for my animals without stressing over the cost.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 30,614 reviews