Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,781 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed! I called Pets Best and spoke with a representative. My question was regarding Casey’s annual exam. I took her in first time on December 2024. My question was did I have to wait until December 2025 or could I take her in September 2025. I was assured that September would be OK. Imagine my surprise when I found out that my reimbursement was only going to be a fraction of what I paid the Vet for Casey’s exam because the date needed to be after December 2025. I was going to enroll Casey’s daughter, Summer, but now I don’t think so. I am a dialysis patient and the $200+ that I had to pay really hurt. If their reps can’t give accurate information, I’m not sure I can trust them.”

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Posted 2 months ago

“PetsBest is the best pet health insurance you will find anywhere. I have been a member with Petsbest for over 20 years and I would not go anywhere else for my Pets insurance. You won't go wrong with this company.”

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Posted 2 months ago

“Everything was easy and went very smoothly”

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Posted 2 months ago

“Easy quick claims process”

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Posted 2 months ago

“Very good service. Glad I have the peace of mind your company gives me”

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Posted 2 months ago

“This is a very comprehensive insurance program. Very caring about your pet’s health.”

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Posted 2 months ago

“Always professional”

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Posted 2 months ago

“Pets Best normally has very quick claims processing, but they also communicate very well when they encounter a delay.”

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Posted 2 months ago

“If I had not purchased Pets Best insurance for my Service Dog, I would never have been able to afford the chemo treatments for his Hemangiosarcoma/cancer last year. Claim submission is simple and reimbursements have been prompt. The few times I've had to talk to someone for customer support, they have been friendly and helpful.”

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Posted 2 months ago

“My pet and I love PetsBest! I can rest assured that I can provide the best care possible to my pet while having her insured with PetsBest.”

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Posted 2 months ago

“They seem to be better than most insurance for pets. I have had this for him since he was a kitten.”

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Posted 2 months ago

“Easy to submit claims and prompt responses!”

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Posted 2 months ago

“I love how Pets Best addresses my claims . Very straightforward and quick.”

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Posted 2 months ago

“Very pleased with Pet's Best. We have accident only coverage for our almost 10 year old dog. I was skeptical, but PB reimbursed us for much of a very expensive ER visit due to our dog eating some unknown substance. Very impressed.”

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Posted 2 months ago

“P.B. Communicates well and delivers what they say they will. Highly recommend!”

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Posted 2 months ago

“This company takes to long to process a simple claim. I was asked twice to send in the same invoice when everything the company was asking (pet's name, DOS, etc) was right there in black and white! When sending in the same invoice for the second time, I had to circle info that was right there. Ridiculous!”

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Posted 2 months ago

“This was our first experience with Pets Best and it was fabulous. Easy to submit the claim--Pets Best was very communicative during the process and our reimbursement was exactly as stated it would be in our policy. We are very pleased with this company and feel grateful to have support for our dog during an unexpected illness.”

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Posted 2 months ago

“The website is very user friendly. I have filed many claims for our two dogs and the response on the claims are quick and the transactions occur within a day or so of submittal. Whoohoo! I love PetsBest!”

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Posted 2 months ago

“Fastest processing of claims I have ever seen!”

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Posted 2 months ago

“Pets Best is quick to respond. Their app is very easy to use.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 29,781 reviews