Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,781 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a recent pet illness, Pets Best was very prompt and responsive with my claim and their claims team was very helpful on the phone with answering my questions and helping me understand the process.”

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Posted 2 months ago

“I spend a lot of money for this insurance policy only for it not to cover much at all. I will see what other pet insurance is out there”

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Posted 2 months ago

“Very expensive, hardly provides reimbursements for non life threatening illness, takes extremely long to process claims majority of the time.”

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Posted 2 months ago

“I have always had outstanding customer service when I have called them. My claims always processed quickly. Great company to deal with.”

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Posted 2 months ago

“We have had Pets Best since we got our puppy in 2021 and have their insurance. They are very fair with the insurance payments and go the extra mile to take care of "Kalli" needs.”

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Posted 2 months ago

“Super easy and fast! Thank you!”

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Posted 2 months ago

“Love Pets Best! Great service and timely claims reimbursement. The policies are very detailed and easy to understand. We have had insurance with Pets Best for all of our fur babies. Highly recommend.”

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Posted 2 months ago

“Pet best has been really good about covering my dogs insulin since he's become diabetic I'm very happy with them”

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Posted 2 months ago

“Very happy you always answer my questions thank you for your service”

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Posted 2 months ago

“It took several weeks between the time of my claim to claim results, and nearly a month later i still have no received payment.”

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Posted 2 months ago

“Easy to submit claims - quick turnaround”

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Posted 2 months ago

“We became acquainted with Pets Best through my membership in the Military Officers Association of America. Pets Best has been exceptionally competent, expeditious and customer friendly in their review and processing of our claims for our Biewer Terrier. Pets Best updates us in a timely fashion as to the review process and status pf a claim. We highly recommend Pets Best as the health insurance carrier for pets.”

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Posted 2 months ago

“Covered in office treatments were denied on my recent claim despite always being covered and the explanation of benefits told me to review a section on my coverage that explained why they WERE COVERED. I tried to contact pets best but so far no response.”

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Posted 2 months ago

“They take months to review and approve claims then deny most items claiming the vet didn’t respond. Yet, my vet has never been contacted by them. Why do they need a full medical record for our dog to get his yearly shots and then deny it anyway? Scam of a company. Would not recommend them at all.”

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Posted 2 months ago

“$360 claim, took over 20 days to end up telling me all I was getting back was $24. When I called asked what the holdup was, I was just told they were backed up and it could be completed tomorrow or.. in a month. So yeah, definitely thinking of going elsewhere if it takes them this long and I had to foot the full bill along with the interest because it took 20+ days to even get processed”

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Posted 2 months ago

“Easy to use and efficient. Very pleased.”

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Posted 2 months ago

“Pets Best has been a great insurer for us. The website makes it very easy to create claims and the response time is impeccable.”

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Posted 2 months ago

“Pets Best misleads consumers on their coverage. The ads tell you to choose your coverage and deductible. They lead you to believe you'll be reimbursed for the percentage you've chosen over the deductible. Somewhere in the back pages the fine print shows how they calculate that percentage. It's not a simple calculation of percentage times the total amount over the deductible. It's on a item level which seems to calculate in their favor. My $440 amount over the deductible with an 80% reimbursement came to a $150 reimbursement check via Pets Best math.”

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Posted 2 months ago

“After understanding the deductible rules, I love Pets Best. My favorite is the live customer support. Reps are always polite, understanding, and patient with my questions & concerns. I will be renewing my policy when it’s expired.”

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Posted 2 months ago

“Easy app to use. Explanation of benefits are accurate.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 29,781 reviews