Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,631 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Pets Best has provided me and my family with high-quality and benevolent service that exceeds expectations each time. We are grateful for the support that they have provided us throughout and after the loss of our beloved dog. The claims process has always been remarkably fast and straightforward. I also appreciate that, even after significant claims, we have not experienced dramatic increases in our renewal premiums. Based on my experience, Pets Best genuinely puts its customers and their pets first. I have recommended them to many new puppy owners and will continue to do so with confidence.”

Helpful Report

Posted 2 months ago

“Dry good customer service and turn around time when a claim is submitted. I was extremely disappointed in the price increase this year, about $100.”

Helpful Report

Posted 2 months ago

“I am so glad I switched to Pets Best. The rates are affordable, claims submission easy, and reimbursement reasonable. I feel secure knowing my fur babies are covered. I love my fur-mily! Thank you Pets Best!”

Helpful Report

Posted 2 months ago

“Claim and reimbursement process are quick and easy.”

Helpful Report

Posted 2 months ago

“Recently, Pet’s Best was rated the best overall by The Wall Street Journal. I agree. Pet’s Best is responsive, has clear and transparent coverage details, quickly processes claims and are good communicators every step of the process highly recommend.”

Helpful Report

Posted 2 months ago

“The response was very quick. The itemized deductions seemed a bit unfair. Deductions should be credited for the amount spent on the procedure too many small amounts not credited.”

Helpful Report

Posted 2 months ago

“Logging into account cumbersome, action on claims good.”

Helpful Report

Posted 2 months ago

“Quick turn around time on my claim. Very Happy”

Helpful Report

Posted 2 months ago

“Customer service is very friendly and knowledge and have helped me as best they can when I have questions. My most recent claim was quickly processed and filing it was very easy.”

Helpful Report

Posted 2 months ago

“Thank you to Pets Best for saving my dog's life during an unexpected Addisonian crisis. We're forever grateful that getting reimbursed for a truly horrifying hospital bill was so easy and painless. Investing in insurance when she was a puppy was the best decision we ever made. We will be customers forever with all future pets after this experience.”

Helpful Report

Posted 2 months ago

“The claims process was beyond easy. The speed in which it was reviewed was lighting quick. Honestly it was shocking how efficient it was.”

Helpful Report

Posted 2 months ago

“Always a pleasure dealing with them. Claims are very easy to submit & are resolved in a timely manner. Have been using them for 9 years & would recommend them to anyone looking for a quality pet insurance company.”

Helpful Report

Posted 2 months ago

“My puppy had a pet emergency where he had thrown up multiple times and seemed constipated. He was lethargic as well. Wouldn't eat or drink. Took him to VEG emergency. Cost was almost 1100 dollars. Pets Best paid(after the 500 deductible) over 400 dollars. What they didn't cover(probiotics) was clearly stated in plan. Submitted on a Friday morning. By Sunday morning had an email approving claims. Very happy with company.”

Helpful Report

Posted 2 months ago

“Pets Best is the best pet insurance I ever had.”

Helpful Report

Posted 2 months ago

“Affordable. Lots of plan options. Fast and reliable claims service. Polite and knowledgeable customer service representatives. Highly recommend. However, the reimbursement formula varies from standard insurance. The eligible amount of reimbursement is determined after the coinsurance option you pick has been applied. This results in their paying less than they would in a traditional deductible/coinsurance arrangement. I still like Pets Best, but was surprised by this unusual policy language.”

Helpful Report

Posted 2 months ago

“I’m very happy with Pets Best. Had it for 4yrs and never had an issue”

Helpful Report

Posted 2 months ago

“It’s not cheap as your dog gets older, but when I needed them they have come through without a hitch (for now! I will update if that changes) but honestly I couldn’t be more thankful for them helping me to have the resources to take care of my aging dog with all the love and care he deserves. Would definitely recommend”

Helpful Report

Posted 2 months ago

“The yearly premium increases are astronomical. They won’t let me add rx to my plan without cancelling my whole policy, eliminating pre existing conditions. Claims often need appeals. They just denied an ear cleaning related to an ear infections appointment. My dog just turned 5 and I only have 5k in coverage. There is no reason for skyrocketing premiums.”

Helpful Report

Posted 2 months ago

“Reimbursement is someone quick but numbers are incorrect. It’s 100% of what they’re approved amount is not 100% what it is correct advertisement”

Helpful Report

Posted 2 months ago

“Great service all around. Very helpful when I had to make a claim and was unsure of the process. Helped to extend my pets life with the necessary treatments that he needed. Would recommend them.”

Helpful Report

Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,631 reviews