Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,017 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Responses and payments have been quick. Only negative is the price as dogs get older.”

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Posted 2 months ago

“Was a way faster claim experience than all other times. Normally it took up to a month. This claim took a few days to a week. Very pleased.”

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Posted 2 months ago

“We have had Pets Best for many years and for several of our dogs. We have had to use them for a torn leg ligament and sadly several times for canine cancer. They have processed our claims and reimbursements in just a few days, they have been amazing!”

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Posted 2 months ago

“Pets bests has always been the best service. They get back to me right away and customer service is great.”

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Posted 2 months ago

“Pets Best Insurance has been flawless ! Claims, updates and reimbursements are timely. The website is simple to navigate. I highly recommend Pets Best.”

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Posted 2 months ago

“so helpful”

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Posted 2 months ago

“We have Pets Best insurance for over 13 years which is same as our cats age. They are wonderful and have worked on our claims. A few times they have been slow but always communicate with us.”

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Posted 2 months ago

“My dog has allergies so It's the insurance has been a life saver.”

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Posted 2 months ago

“Pet's Best has been wonderful for us! Our baby has been undergoing chemotherapy for bladder cancer and they have have been prompt at paying for the treatments!”

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Posted 2 months ago

“It's not about their coverage but the fact the fact that our dog is only 4 and they have doubled her insurance in the last two years and didn't have any claims last year.”

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Posted 2 months ago

“Pets Best covered my visit after meeting my deductible. I felt like I could pay for the visit knowing I would be reimbursed.”

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Posted 2 months ago

“Submiting a claim is easy and their payments are straight forward. My last company always found an unknown reason to pay less than expected.”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“Overall, PetsBest is an outstanding choice for my canine health insurance. I would give a 5-star review if the online claims process provided the client the opportunity to review the uploaded documents during the 'Claim Update" process. Now, if I need to add more documentation, I have no way to see what documentation was previously uploaded.”

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Posted 2 months ago

“Very impressive claims processing. We were reimbursed within a few days of submitting the claim.”

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Posted 2 months ago

“Generally the reimbursement has been consistent and I appreciate that. My main issue is that they hiked the premium by $200 dollars which feels like way too much, I suspect they lure you in with a lower number and then hike it up after your first year. Also, my cat is on prescription urinary food that she needs to not be in constant pain and they won’t cover it which I think is ridiculous considering what I pay for the coverage.”

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Posted 2 months ago

“Overall, Pets Best has been a good investment. Our dog has had multiple bouts of cheatgrass invading her paws, resulting in surgery to remove it. It has been nice to have some of these expenses reimbursed. I have had a couple of issues with Pets Best over the years, however. One issue has been the time it takes to accept or deny a claim. Most recently, I had an issue with how my claim was received. I submitted a single claim and received an email stating they had received it. Several hours later, I received another email stating that a second claim had been received. The claim numbers were different, so I knew it wasn't simply a duplicate email. The second claim was for a vaccine my dog was given at the time of her surgery. Our policy doesn't cover such care. I am aware of this and would not have submitted a claim asking for reimbursement. In the end, I was notified that the surgery claim was accepted and that the vaccine claim was denied. Not really a big deal, but somewhat confusing, nonetheless.”

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Posted 2 months ago

“BEST Pet Insurance ever! They are very. Responsible for keeping you informed and getting back to you in a timely manner👍”

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Posted 2 months ago

“Submitting a claim and getting reimbursed is an easy process and usually very fast. I’ve only had to deal with customer service once in the past and they were pleasant and accommodating.”

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Posted 2 months ago

Hi Tom, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

“Pets Best has covered my pets since 2005. I’ve always had excellent service and have saved thousands over the years with their coverage. Our pets are family and we want to make sure that finances wouldn’t ever be in the way of making sure their health is taken care of.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,017 reviews