Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,631 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I’ve always been satisfied the app Is quite easy to use and if I do need to speak to someone they are always helpful and friendly!”

Helpful Report

Posted 2 months ago

“Easy website for claims. Fast response for payment”

Helpful Report

Posted 2 months ago

“Love you guys! Claims are reimbursed fast, and the process is simple, and you offer the best “pick your own” options as far as deductible, coverage, etc”

Helpful Report

Posted 2 months ago

“Very unhappy with the service I received when I filed a claim. I have been a customer for 5 years and this was the worst experience I have had.”

Helpful Report

Posted 2 months ago

“Take forever with lots of ghosting and/or needeless (and repetitive!) back and forth. But they seem to try.”

Helpful Report

Posted 2 months ago

“Hassle free.”

Helpful Report

Posted 2 months ago

“Pets Best has provided us with excellent service”

Helpful Report

Posted 2 months ago

“Excellent coverage and great customer service. Claims processing is easy. Good communication.”

Helpful Report

Posted 2 months ago

“The explanation or coverage is not clear at all and I don’t understand how some of the decisions of coverage are made. Not too happy I switched from my last pet insurance I was with for the last 5 years”

Helpful Report

Posted 2 months ago

“Pets Best claims are easy to file and they pay quickly. The only downside is the huge increase in premium when my dog needed regular medication.”

Helpful Report

Posted 2 months ago

“Agent was very helpful and answered all my questions regarding recently paid claims , and offered up information about pending claims. Pleased with the customer service”

Helpful Report

Posted 2 months ago

“Great customer service. This reimbursement turn around was very quick. Thank you. Very pleased.”

Helpful Report

Posted 2 months ago

“Very pleasant and friendly customer service. The agent who helped me with setting up insurance for my dog was excellent. Very helpful with my questions and made the process easy and quick.”

Helpful Report

Posted 2 months ago

“I am very satisfied with Pets Best. They are always helpful and informative. And they are quick to reimburse. I made the right choice in selecting this service.”

Helpful Report

Posted 2 months ago

“It took forever!”

Helpful Report

Posted 2 months ago

“Quick claims processing. Wellness benefits are good. Website transmission issues caused duplicate claims; frustrating.”

Helpful Report

Posted 2 months ago

“I just completed my first claim and it was a quick and smooth process. The claim was processed in an acceptable amount of time, no waiting for weeks on end. Very happy so far!”

Helpful Report

Posted 2 months ago

“Thrilled with pets best coverage and the quick turnaround with my claims! Couldn’t be happier!”

Helpful Report

Posted 2 months ago

“Very pleased with the insurance coverage and how quickly the claim was handled.”

Helpful Report

Posted 2 months ago

“I use them because they are one of the cheaper insurance companies but they take a while to reimburse me and they won’t do pre approvals for pets procedures. They try to tell me that my pet has pre existing conditions however the pet in question was never actually diagnosed with a condition the vet was trying to figure out what the condition may be and they wanted to deny paying for the tests ran by the vet stating it was pre existing. But you get what you pay for. They seem to be getting better payment wise but their customer service isn’t too bad I’ve had worse .”

Helpful Report

Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,631 reviews