Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,275 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do love having pet insurance. The site is easy to use and navigate. The only issues I have are that sometimes there is a long delay in reviewing claims, I understand this might be related to my vets office not responding in time, but a couple of times my claims have been lost. Additionally, I have submitted claims on occassion that the reviewer looked at the dates submitted instead of service date which caused and issue with reimbursement related to my dedcuticle. Overal,l I am happy with the service.”

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Posted 2 months ago

“Processing was sooo slow. It took almost a month to resolve a simple claim”

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Posted 2 months ago

“super long wait times for reimbursments.”

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Posted 2 months ago

“Handled my very first claim in a timely manner.”

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Posted 2 months ago

“Very long turn around for claims, have had trouble with the software sending me in a never ending loop when trying to change account/payment info. Called 4 times in a matter of 2 months and couldn’t get it resolved. Pricing is competitive and app works pretty well”

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Posted 2 months ago

“Takes over 4 weeks to process a illness claim”

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Posted 2 months ago

“Very happy with Pets Best in terms of ease of submitting claims, explanations of what's covered and the overall impression that they care for their clients' pets. I plan to keep them through my pet's life and wish human insurance was this easy.”

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Posted 2 months ago

“I can’t say enough about Pets Best health insurance without them. I’m pretty sure our dog wouldn’t be alive today. He’s had problems with his heart and digestive system. They have without any questions responded and reimburse me for all my expenses. From my family to you at Pets Best …We just want to thank you.”

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Posted 2 months ago

“They take way too long to review claims. My pet has a chronic illness she’s had for months and gets the same monthly treatments and they still take 3 weeks plus to process claims no reason or explanation why. It’s ridiculous for the same treatment for a known illness. I could see if it was new.”

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Posted 2 months ago

“I have a senior dog and most of his Vet visit was covered. Pet’s Best is very thorough and professional to deal with. I am happy with their service.”

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Posted 2 months ago

“They reviewed the invoices I provided for my pet and paid what appeared to be consistent with the insurance coverage that I signed up for. Very satisfied.”

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Posted 2 months ago

“Had to wait a very long time for my claim to be processed. I pay a large amount of money to you annually which keeps increasing and when I do make a claim the service I receive is unsatisfactory. Need to employ more people or reduce costs for customers.”

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Posted 2 months ago

“Takes too long to process claims”

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Posted 2 months ago

“Response time to hear back from pets best after submitting a claim takes forever which is unacceptable in my opinion.”

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Posted 2 months ago

“I unfortunately had to take my cat to the vet to get checked out.Muffins is fine thankfully I had to make a claim and it was very easy I just sent the receipts took about 2 or 3 was approved and was reimbursed accordingly to my account”

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Posted 2 months ago

“Took 28 days to get a decision and still waiting for the 5-7 days for reimbursement. I have never seen or heard of a vet that would wait that long for payment. So in reality this insurance is probably only good for routine vet care. If you have a serious high cost situation you’ll need Care Credit or other source of funds to cover payment. So don’t get too excited about the direct to Vet payment.”

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Posted 2 months ago

“Claim processing was very slow. I had months of time go by. Submitted everything you asked for, actually several times. Everyone in customer service was above and beyond amazing.”

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Posted 2 months ago

“They are easy to submit reimbursements, easy explanations as to what is covered and what is not. Quick turn around for reimbursements.”

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Posted 2 months ago

“While I do eventually get paid out for insurance claims, it takes quite a long time for claims to be processed. If there is any issues with the claim no one from the help center can give a straight answer on how to resolve it. This combined with drastically increasing the premiums year after year is why I decided to switch insurance providers.”

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Posted 2 months ago

“Coverage is as promised. However, it takes >30 days to review a claim, so reimbursement becomes an issue if you have to use a credit card (you will not get reimbursed in time to pay off your card). The communication is slow (it takes a while for claims to be reviewed).”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 31,275 reviews