Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,017 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again Pets Best handled my claim quickly and efficiently without making me jump through hoops just to get the reimbursement to which I was entitled. I recommend this company to everyone who asks me about pet insurance.”

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Posted 2 months ago

“Always great service! Thank you!☺️”

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Posted 2 months ago

“I love how they reimburse very quickly once your deductible is used up. The biggest issue I have is how much the cost goes up annually! It’s outrageous! I will continue to use them until they raise my rate again. After that, I won’t be able to afford it. You would think being loyal to a company for 7 years would mean something.”

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Posted 2 months ago

“I called to ask a question or two and the representative was very patient in listening to my remarks. She made me feel at ease.”

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Posted 2 months ago

“Everything has been straight forward and easy to navigate. From getting a quote to submitting a claim, and getting reimbursed has been easy.”

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Posted 2 months ago

“Excellent coverage”

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Posted 2 months ago

“I was very pleased with the quick response to my claim. It was handled efficiently and the paperwork which summarized the charges and payments was easy to read. Several calls I made were handled by knowledgeable personnel and I was satisfied with their responses.”

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Posted 2 months ago

“You started out fairly priced, but over the years you have gone up substantially. I would not recommend your company. There are other insurance plans that are much cheaper.”

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Posted 2 months ago

“Excellent pet insurance!”

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Posted 2 months ago

Hi Crystal, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

“Communicative and they have been a huge help in reimbursing my dogs medical bills for chronic bronchitis and severe allergies! I know I can trust them and I am very thankful to have them.”

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Posted 2 months ago

“Received my money fast.”

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Posted 2 months ago

“While at times there are longer than usual delays. The outcomes and coverage remain consistent and fair.”

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Posted 2 months ago

“I have had a positive experience with Pets Best. Reimbursement after claim submission can vary from 24 hours to two or three weeks but Pets Best has always come through for us. My only complaint would be that the app can be glitchy, but overall I recommend Pets Best to all the pet owners I meet.”

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Posted 2 months ago

“This last claim that I submitted I had to send/submitt about two or three times the invoice I got from the Vet because I kept getting a meesage from you system that the invoice did not have the information you required. Finally last time I submitted the SAME invoice it was accepted. The questions is: why sometimes it feels like you are making things difficult to the custumers? I am not making this appointment up, it was real, you can call to the clinic if you don't belive me!”

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Posted 2 months ago

“I only have had one recent opportunity to use this pet insurance. I had an emergency with my dog one week ago today. He was hospitalized for two nights. I sent in the claim on Sunday night, and it was processed and funds transferred to my bank account two days later. So far we are very pleased!”

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Posted 2 months ago

“Terrible..”

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Posted 2 months ago

“Easy to work with”

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Posted 2 months ago

“Need shorter reimbursement times. I had some claims that took almost a month to finalize. But other then that it has been a decent experience with PetsBest”

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Posted 2 months ago

“Expeditiously answered my questions and expeditiously accepted my claims!”

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Posted 2 months ago

“Very quick turn around time on claims. It’s wonderful!”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,017 reviews