Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,017 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“It goodinsurance to be in for your pets”

Helpful Report

Posted 2 months ago

“I received very fast responses and all questions were answered very fast and all information was easy to understand. Highly recommended this insurance for your pet.”

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Posted 2 months ago

“They generally reimburse for expenses in a timely manner. Always very helpful and understanding when I have called with questions.”

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Posted 2 months ago

“I'm glad I have it but when add'l information is required, I'm unsatisified with how it is handled. If Pets Best has an issue with the claim submitted, they should be ABUNDANTLY CLEAR on exactly what they need from a vets office. Better yet, if it is an issue with a claim directly from the vets office, they should contact the vets office to tell them EXACTLY what they need in order to process the claim.”

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Posted 2 months ago

“Sometimes it takes a while to recieve payment, but other than than we have been very happy with Pet's Best.”

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Posted 2 months ago

“Easy to file reports, good visibility on status of policy, coverage, deductible. Fair prices.”

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Posted 2 months ago

“I have 2 small breed dogs. After having a dramatic life/death experience with our 1 yr. old furbaby pup needing emergency surgery on Christmas day and a lonely 2 night stay at the Vet and a tramatizing vet bill of $3K, decided to look into pet insurance. After hours of researching and reading reviews, I decided on Pets Best. Luckily, no incidences the first year, but that's what insurance is for ... in case insurance. Into our 2nd year, unfortunately on a Sunday, my furbaby was vomiting, shaking and lathargic, took her for an ER visit and walked out with an $800 bill, included RX, x-rays etc. My first time having to file a claim ... It was simple, fast and my reimbursement check was mailed & received fast, considering I live in Hawaii and too, did have a choice for a direct deposit. Pets Best in the BEST!”

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Posted 2 months ago

“very responsive - thank you”

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Posted 2 months ago

“I was surprised by the low reinbursement rate for wellness visits. I don't remember it being so limited. The website is easy to use and customer service is very responsive when there was a problem uploading docs to the online claim center. Overall, I'm enjoyoing the insurance. I have used it 3 times in 6 months.”

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Posted 2 months ago

“We recently switched to Pets Best insurance and while I’m happy to have coverage, there are some weak areas compared to other insurance policies I’ve had with other companies over the years. Claims seem to take much longer to process (up to several weeks) and the app and online access are constantly bugging and require reloading to access account information, process claims, etc. I also was surprised to see a copay percentage deducted from the out-of-pocket amount we’d paid toward the deductible; I was under the impression (as in all other pet insurance plans I’ve had) that the copay was only deducted AFTER reaching your deductible amount.”

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Posted 2 months ago

“Prompt processing of my claims ..”

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Posted 2 months ago

“Going through a pet emergency is incredibly stressful, but this insurance team made the claims process seamless. They covered the medical bills exactly as promised and did it in a timely manner without any hassle. They truly deliver when you need them most. Thank you for the great service!”

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Posted 2 months ago

“I don’t dislike Pets Best but I’m not happy with the amount of times that I get emailed saying that my invoice is not itemized or there’s a problem with it. I have had some as many as three or four times and it is itemized and I do have an invoice and I do have a receipt paid. It is very frustrating and the fact that you don’t allow cross outs and white out I understand that, but I can’t help with the Vet does and they’re not always willing to rewrite everything over and over again to accommodate your company, but I will say once the review is over and everything is fine you mail out the checks very timely and everything is Fine but I’m not 100% sure I will renew when my contract is up.”

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Posted 2 months ago

“They were helpful and met all of my expectations”

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Posted 2 months ago

“Very easy to work with and quick and helpful with claims!”

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Posted 2 months ago

“For the most part I’ve been happy with our coverage. The claims are usually easy to file though lately I’ve had claims I’ve had to call about several times as they were not clear on what they needed. They wanted something different than had been required in the past. It seems to get straightened out eventually. I do wish they covered prescription food prescribed by the vets for treatment of a sick dog. Also, nutrition services recommended by the vets for treatment of illness. Maybe this will come one day! I like the flexibility and how you can customize your plan to your needs.”

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Posted 2 months ago

“Good, fast review process”

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Posted 2 months ago

“Great coverage and quick payments. Well worth the cost. I would highly recommend.”

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Posted 2 months ago

Hi Joseph, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

“Submitted my claim snd it was paid within 3 days! Quickest ever!”

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Posted 2 months ago

Hi Karen, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 1 month ago

“They are very prompt and i like that they are very detailed”

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Posted 2 months ago

Hi Kacey, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 33,017 reviews