Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,457 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very expensive poor coverage not a good option Price value 0”

Helpful Report

Posted 2 months ago

“Several different ways to submit your medical information, the form is easy to complete, response time turnaround is excellent.”

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Posted 2 months ago

“Worst pet insurance I've ever has. I have a $250 annual deductible but every time I file a claim the charge me a $250 deductible plus a ridiculous copay and then sometimes it takes weeks for a response. I will be canceling my pets insurance soon.”

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Posted 2 months ago

“Easy claims filing. Quick determination. I called a few times to verify I had put in the claim right and they assured me I did. Excellent customer service!”

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Posted 2 months ago

“Very long story- short. We have a Golden who developed a specis infection after being neutered resulting in 5 surgeries, weeks of hospital stay and a damaged kidney in the end. Without Pets Best to help with our costs I'm not sure we'd be able to enjoy this beautiful, loving boy for the years we have. Always and forever grateful.”

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Posted 2 months ago

“No hassle, on reimbursements”

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Posted 2 months ago

“I am very pleased with Pets Best. The are fair and quick to reimburse me. The rates are flexible and you can pick what fits your budget the best, Pets Best 😁”

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Posted 2 months ago

“Claims are processed quickly with clear explanations for any items not covered.”

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Posted 2 months ago

“I have had Pets Best for years now. My experience on the phone with reps has always been pleasant and professional. Easy to submit claims online and reimbursement is fairly quick, sent directly to my bank account. I have recommended Pets Best to all my friends,”

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Posted 2 months ago

“I have been happy with my insurance but for it going up to almost $1000 just because the dog is a year older. My dog has had very few claims over the past 6 years and little reimbursement with having g a deductible. I’ll put money aside to pay for her routine vet needs rather than keep Pets Best.”

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Posted 2 months ago

“After some minor technical issues with your website, you have been very prompt in your responses. Thank you!”

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Posted 2 months ago

“Very impressed with the quick turn around on my recent claim.”

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Posted 2 months ago

“I like the fact that I can get insurance to cover wellness for my dog. It was taking awhile to get reimbursed, but this last time they made a decision the same day that I submitted the claim”

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Posted 2 months ago

“A little bit from the pricier side and used to take forever to get your refund. But this last time I got my refund within 24 hours I have no complaints with The refunds and the policies.”

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Posted 2 months ago

“I am glad we had Pets Best insurance on our pet. He became ill in2025 amd died on2026. His bills were expensive. It was a relief to have the costs lowered.”

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Posted 2 months ago

“I have issues on getting paid after my deductibles are met”

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Posted 2 months ago

“Very happy customer!”

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Posted 2 months ago

“Process was user-friendly and easy. We received our payment in a short turnaround period!”

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Posted 2 months ago

“Expensive Claims take forever to process Claims NEVER paid fully or fairly No appeals”

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Posted 2 months ago

“Did not pay for vaccinations!”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 32,457 reviews