Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,781 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can no longer login my account. The message is I'm logging in from a new device, I am not. A link is sent to verify that expires in 10 minutes, I click on it immediately and the message is the link is invalid or expired. Thanks for taking away account access. Need to view claims. One approved and one denied. So far, not a happy customer.”

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Posted 2 months ago

“I just renewed my policy with PetsBest for my 11 year old Maltese. My claims have been processed quickly and I'm very pleased the service. Also kind and friendly on the phone. Overall a great experience. Thank you.”

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Posted 2 months ago

“My lab needed surgery for an obstruction for swallowing a rock and was initially treated at an emergency vet prior to the surgery the morning after. Submitted all documentation online and was reimbursed in about 3 wks. Very smooth process as we did everything online”

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Posted 2 months ago

“I was so surprised how fast my claim was processed. I am referring your company to a family member who get a new pet.”

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Posted 2 months ago

“So far I am loving this service for my dog.”

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Posted 2 months ago

“Works well! Paid up to the deductible and got sent a check. No hassle to get the reimbursement.”

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Posted 2 months ago

“I love knowing I'm covered. The only downside is that it takes a while to get reimbursed. From the time my claim was accepted to the time I received funds is often a couple weeks of waiting.”

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Posted 2 months ago

“claim processing time has improved a lot”

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Posted 2 months ago

“It takes absolutely forever for basic claims to be processed. I always submit necessary documents up front, and they are always for standard ear infection appointments. I have never submitted a claim without receiving a “sorry for the delay” email, and I’m still waiting for them to process claims for over a month ago.”

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Posted 2 months ago

“I’m not totally satisfied with Pets Best insurance. They are very slow to process claims and they still owe me money from an old claim that I had to have corrected and re-submitted. It’s been months since!”

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Posted 2 months ago

“Really great. Love that they cover acupuncture but bummed they don't cover Chinese herbs and some other alternative medicines that are proven to work. But otherwise great company.”

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Posted 2 months ago

“I have had Pet's Best insurance for a number of years. This is my 3rd dog with Pet's Best coverage. I have always been very pleased with the company. The last claim I submitted was on 9/6/25 and it was approved on 9/7/25. The payment was in my account within a few days. I highly recommend this company.”

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Posted 2 months ago

“The person I spoke with was very helpful in explaining what I needed to understand my issue.”

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Posted 2 months ago

“Pets Best are great to work with. No hassles with my claims and they process my claims quickly.”

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Posted 2 months ago

“Never thought that after having insurance for your pet you would still end up paying the full amount for surgery. Makes me not want to even bother having insurance in the first place. I will be cancelling this policy. Hopefully another company is more willing to help out when in need.”

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Posted 2 months ago

“I've been a customer for 6 years and I've been very happy with the service.”

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Posted 2 months ago

“Filed two claims over a dental injury. The first was an exam and the second was to undergo treatment for possible tooth removal due to unknown trauma. Both claims took longer than predicted. After processing the claim was not refunded as stated in the claim detail. Not sure if we will continue to have Pets Best in the future.”

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Posted 2 months ago

“We've had Pets Best insurance for 5 years or more! They have saved us as our dog had TPLO surgery on both back knees. Plus an assortment of other items over the years - such as rehab, water treadmill, etc. Pets Best followed through with repaying us the amount owed. We are so glad to have this option so that we can give our dogs the medical treatment that they need. Thank you!”

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Posted 2 months ago

“Always prompt with great detail of benefits and process”

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Posted 2 months ago

“Pets Best has always been a pleasure to deal with. They handle claims promptly, and the cost to cover both of my aging dogs is very reasonable. If only my own insurance were as easy to work with!!! I highly recommend Pets Best to all of the pet parents out there!”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 29,781 reviews