Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,617 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Even during a catastrophic technical failure, Pet’s best got my claim, reviewed it and paid it. I was amazed and very grateful as always for their very prompt, courteous, and good service.”

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Posted 2 months ago

“The claims submission and review process is super easy and fast. I really appreciate that so much! Every year my annual rate goes up by 30-50% (this year almost 50%) and it’s becoming too expensive for me to afford this insurance. It’s frustrating because I want to have some basic coverage but having just accident coverage just doesn’t seem worth it. Will most likely be dropping coverage this year as it just doesn’t seem worth keeping coverage and I would rather set something up directly with my vet.”

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Posted 2 months ago

“Claims process was very easy. After they reviewed my claim, we were reimbursed based on the terms on our policy. Process was smooth and quick!”

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Posted 2 months ago

“Claims are very easy to file and are paid very quickly.”

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Posted 2 months ago

“Not happy. Claim we submitted was processed inaccurate. Should have contacted vet or myself to clarify. Processing claims has to be done attention to detail. It's important to reimburse the claim with accuracy to the policyholder. This was not the first time”

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Posted 2 months ago

“25 days and 4 claims still not finished.....constantly asking for medical records when they have already requested 8 years of records from the vet. Deny claims when the declaration page and formulary states the medication is covered. Slow to respond to email communications.”

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Posted 2 months ago

“The worse app to check on claims, submit claims, and etc. it always has “technical glitches” and continues on. This is my 3rd insurance for a pet and this is the most inconvenient one due to technical issues or getting hold of someone with knowledge and information.”

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Posted 2 months ago

“High efficiency?!!!”

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Posted 2 months ago

“I know there were issues with the web site being updated. Once it was up, completing the claim process was simple. At this time I put Two claims in on Two dogs and have only recieved notice on one dog. I'm hoping to hear information on second claim”

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Posted 2 months ago

“Terrible. I called to ask if they would cover a surgery for my dog after he tore he knee ligament. They said "Im not sure. Just do it and find out later if we cover it." They also dont cover anything they claim they do.”

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Posted 2 months ago

“receive quick responses to all claims”

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Posted 2 months ago

“My dog blew a disc in her back and the bill for her surgery and care was $9000. I have Pets Best insurance and a card the cost for me. I can’t say enough good things about this company!”

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Posted 2 months ago

“Would not accept vets bill even after talking to them. I paid over a year to have insurance and they keep declining a simple annual check up my dog had.”

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Posted 2 months ago

“Does not answer with claims. I was paying a year for nothing.”

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Posted 2 months ago

“What kind of insurance company website down for many weeks and doesn’t notify pet families. Also insurance claim is becoming more delayed, only medications reimbursed and not workup”

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Posted 2 months ago

“The website is a disaster. I've been trying to log in to my account for weeks with no success. At first the whole site was down, now when I try to log in, it tells me I have to reset my password. I do that, and then it says the link has expired, and it simply keeps me in that nightmare loop. I then have to call customer service agents and they tell me that the company knows about the problem, yet weeks later there are STILL no solutions. Fix the problem so I don't have to wait for 10-20 minutes to talk to a customer service representative just to find out how much I'm going to be reimbursed, or IF I'm going to be reimbursed. In addition to a horrible website experience, I filed claims that took DAYS to be considered. I left Nationwide VPI becuase of its cumbersome awarding process - that all is looking like a dream compared to my time with PetsBest. Get it together and get the website fixed, and then reward the customers who have stuck with you through this debacle.”

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Posted 2 months ago

“Good coverage. Quick claims processing and payment.”

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Posted 2 months ago

“Pets Best has been amazing for my cat, Stinky. Claims are processed quickly, communication is clear, and reimbursements are fast. It’s such a relief knowing Stinky can get the care he needs without the stress of unexpected costs. Highly recommend!”

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Posted 2 months ago

“Horrible customer service, unable to access website or app for several weeks to submit claims. After waiting forever to speak to customer service, I was told they couldn't help me and I had to send info to a specific claims email. Sent three emails with no response, requested confirmation and never heard back. Was never informed when app/website started working again. Would cancel if this wasn't best for my family financially.”

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Posted 2 months ago

“Quick and easy to work with 👍🏼”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 30,617 reviews