Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,631 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“My reimbursement was paid quickly and efficiently and I am satisfied with the amount”

Helpful Report

Posted 2 months ago

“I have been a PB customer since 2012 with 4 golden retrievers. Overall PB is good and pays out claims as expected per the policy. There are significant delays in reimbursement which can be frustrating. Particularly when PB wants additional information from my vet and it is supplied multiple times. Premiums tend to become expensive as dogs age. Sometimes very expensive. I have shopped around, but always come back to PB when bringing a new pup into my home.”

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Posted 2 months ago

“First time haveing to use the insurance for surgery fast response in 1 week of vist and they gave me the reimbursement. Sucks that it is 100 dollars a month for insurance will probably be more next year.”

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Posted 2 months ago

“I have had Pets Best for approximately 9 years and I would never considering switching to any other pet insurance company. They have been wonderful with the claims I've had to file. They have made the process simple. I've had to call their customer service people a few times and they've always been knowledgeable and professional. It is easy to get through to them when calling, unlike many other companies.”

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Posted 2 months ago

“I have had nothing but excellent service from Pets Best. Our big German Shepherd has awful allergies and ear infections. We have had frequent vet visits as a result. Claims are easy to input online and payments are quickly placed in my checking account. I have just recently added our new failed foster to the policy.”

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Posted 2 months ago

“Pets Best has always been very responsive. Their claims process is very smooth and impressive. We have had Pets Best Insurance for many years and would highly recommend them.”

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Posted 2 months ago

“My dog recently had a very expensive emergency surgery and hospital stay due to a bowel obstruction. Pet’s Best made the claim process easy, and the explanation of benefits was emailed within 4 days. Too bad our policy was only for $5000….vet emergencies are so expensive!!”

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Posted 2 months ago

“This insurance has disappointed me in their pay out of vet services tha were done on my pet. They don't pay for ear infections that appear in my dog at different times because they consider this ongoing. But they come months apart for each one so I guess for the life of my dog her infections will never be covered as a new illness. And the cleaning and treatment performed to help make ears better also isn't covered as they say it is ongoing but in reality she has been treated and cured of that infection and then will get one later. Just disappointed with it all. I'm not saying they don't pay but not for everything that I thought they would.”

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Posted 2 months ago

“Outstanding service with ease of filing claims and receiving reimbursement.”

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Posted 2 months ago

“Easy to file claims. Customer service is very helpful if you have a problem or questions.”

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Posted 2 months ago

“We really like your insurance for our dog you guys did a great job with all the billing..”

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Posted 2 months ago

“Pets Best seems to be an honest and reliable pet insurance company. I have made a couple of claims and they were quick to explain deductibles and co pays and payments. I have dogs all my life and this is the first time I have insured one and so far I am happy with their service.”

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Posted 2 months ago

“Straightforward and easy to use, prompt and fair service, only complaint is the limited capacity to upload more than one document”

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Posted 2 months ago

“I’ve had pets best from day one with all my pets”

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Posted 2 months ago

“Fast response, definitely will recommend to other pet owners. Thank you!”

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Posted 2 months ago

“Excellent customer service! Very quick claims processing.”

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Posted 2 months ago

“First off, insurance ain't cheap. But when you need it and it helps remove the layer of worry during a stressful and emotional time, Pets Best treated us well. They quickly notified us of our policy status and did not jerk us around. I really appreciate that as we're facing some rough times.”

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Posted 2 months ago

“The reimbursement never covers the cost of my pets visits”

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Posted 2 months ago

“Quick repsonse with claims and the added benefit of an on call Vet for questions.”

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Posted 2 months ago

“The coverage is great for my plan, and responses for claims are quick. And reps I have dealt with have been very helpful!”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,631 reviews