Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,631 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Easy to file claim, quick processing, and quick reimbursement.”

Helpful Report

Posted 2 months ago

“So far, Petsbest has been great. My dog unexpectedly got both cancer and kidney disease after a year of having their insurance and they’ve been great on reviewing claims promptly and paying their portion. Thank you!”

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Posted 2 months ago

“Just a few months after I got the insurance for our 3 dogs one of them had to have an emergency surgery, a big one because of a bleading spleen mass. Long story short .. surgery was big but went well and after a long 10 days the good news was the tumor was benign!!!! We sent the calim on the same day of the surgery .. big bill over 9k and Pets Best took a bit of time to review it and asked to the vet for more papers, etc but after a couple of weeks they reimburse us the 80% of the bill as our policy said. Thank you Pets Best for your honesty and coverage.. thank you thank you!!!!!”

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Posted 2 months ago

“I had this Insurance now on my two pets about maybe three years. I paid my deductible and the rest was paid in full. I had no problem and my pets got excellent care. That’s the main thing.”

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Posted 2 months ago

“Great explanation of benefits and quickly responds”

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Posted 2 months ago

“I’ve had Pest Best insurance for my dog for years and it has always been a good experience. They cover what they say they will on the policy without trying to deny coverage at random, and they are super quick to process claims! It really helps to know that I wouldn’t have to make hard decisions about my dog’s health because I know that she is covered.”

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Posted 2 months ago

“Things that I think are covered are not. I don’t agree with some of the denials.”

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Posted 2 months ago

“Easy to work with and efficient when processing claims.”

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Posted 2 months ago

“Their time to process claims varies bit has been better lately. Their website is maddening if you try to submit your claim that way.”

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Posted 2 months ago

“I’ve had Pets Best insurance now for over three years and have three dogs covered. The process to submit a claim is the easiest experience I’ve had. The processing time is extremely quick and easy to understand. Highly recommend!!”

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Posted 2 months ago

“I love my pet insurance. When I file a claim I get a quick result.”

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Posted 2 months ago

“The claim was reviewed and processed in a timely fashion, which was fantastic. I completely understand why the supplements weren't covered. However, I did have an issue with the less-than-consumer-friendly representation of the deductible. The outward claim is a $1,000 deductible with 90% coverage of all expenses. While the fine details of the contract can be reviewed, it's not worded in a consumer friendly way, which can be extremely misleading. For example, the way most human insurance companies work, if my coverage were $1K deductible with 90% coverage, I would expect to be reimbursed $900 on a $2K bill. However, the way Pets Best works is that they take the 90% they would have covered and take the deductible out of that 90%--leading to a reimbursement of $800. This essentially means that there's a $1,100 dedictbile, as the deductible is not based upon what I'm paying, but what Pets Best agrees to cover. While their contract might state that, their website where you sign up for the plan is VERY misleading and not at all consumer friendly. Also, they raised my rates a great deal after the first year, claiming that my dog Luke turning seven was to blame. Their increase was $30 a month, almost entirely attributable to his policy (there are two dogs on the policy). So, while they did process and pay my claim very, very quickly, they also have some unfriendly consumer practices that I do not appreciate. I will maintain my business with them because of the claim processing time, but I wish they were a little more transparent in their business practices.”

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Posted 2 months ago

“Don’t deliver as advertised. First they make sure deductible is covered then after that benefits for what ever (wellness accuracies) has been met so no money is do and payable. I felt confident to take my fur baby in for dental and was told my maximum amount due had been met. She still needs two extractions and with this worthless insurance I’m sure it will cost between she has to go to a dog dentist veterinarian can’t do what needs to be done. They have NEVER covered 90% of anything.”

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Posted 2 months ago

“The insurance itself has a good coverage, fast payouts, but the annual increase in price is crazy, I don’t think I will be able to afford it soon.”

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Posted 2 months ago

“They have always been good to us. When I have had questions I can call and easily speak with a real person who is patient and understanding. The premiums have been reasonable and the claims are processed quickly and fairly. We recommend them to every single dog parent. We feel really fortunate to have them for all of our dogs. The first thing I do when we get a pet or someone in our family gets a pet is get a plan with pets best. If I could rate them as a 12/10 I would.”

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Posted 2 months ago

“Overall excellent and I submit claims and occasionally have to resend it but overall very easy to work with and I would recommend them.”

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Posted 2 months ago

“Very responsive and helpful! Fast turn around”

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Posted 2 months ago

“I’ve had the worst experience recently. You denied a claim off a false statements. I’ve been a member for over 4 years paying monthly. I filed an appeal and have heard nothing back. What it feels like is you’re avoiding paying something if it’s a little larger ticket item. It’s bad business and customer service helped with zero. They couldn’t even tell me the dates, even asking over and over. I’m very upset and of the appeal isn’t seen, I will take another course of legal action.”

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Posted 2 months ago

“I had the unfortunate need to file claim. The process was easy online and was handled promptly. Reimbursement was received as a direct deposit within just a few days thereafter. Overall a great experience. Thank you”

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Posted 2 months ago

“Very pleased with the rapid review and payment of benefits for the recently submitted veterinary bills after one of my Maine Coons boys developed a life threatening urinary tract blockage”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,631 reviews