Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,631 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“I had recently purchased Pets Best pet health insurance only to suspect my feline had gotten into a piece of dental floss my husband had left in a drawer. It was an emergency situation and we rushed him to an Animal Emergency Room. After meeting with the vet and having testing done, I had a rather large bill. I submitted it to their Claims department and within 1 week was notified that the 90% payment from them would be in my bank account in 5 to 7 days. Very happy I got insurance for my kitten. It made me not hesitate to get the emergency care he needed. Thank you!”

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Posted 2 months ago

“Pets Best priced me out of continuing Lunas insurance going. Had I known we were going to be priced out of her insurance, I wouldn't have got it in the first place. Im very disappointed.”

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Posted 2 months ago

“Absolutely awful! Spoke with employee prior to buying insurance and specifically asked if dental insurance would be covered as I was expecting a a cleaning and procedure for my dog that was dental related. I was told yes, it was covered with the policy I was planning to select. Procedure happened and almost everything was denied stating that the services were not covered, leaving me on the hook financially for almost $600! They are hard to reach, delay claims without telling you why until you call, and are unresponsive. I would not recommend this insurance for anyone!”

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Posted 2 months ago

“Virtually none of the services were covered. Only one procedure was covered with high deductible in spite of taking expanded coverage. Very disappointed please explain the lack of partial coverage for only 1 item.”

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Posted 2 months ago

“Pets Best responded quickly and fairly to multiple claims. They allowed us to focus on helping our puppy through a tough injury. We’ve had very different experiences with other insurers. I highly recommend Pets Best.”

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Posted 2 months ago

“Coverage is very good. Speed of resolving claims could be improved.”

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Posted 2 months ago

“I have pets best since 2020. When they were stationed in Florida claims took about a month. Since they're stationed in New York my claims are processed under 3 days. Just make sure your medical records are uploaded and everything is smooth sailing. I love pets best”

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Posted 2 months ago

“So far so good. Just my 1st claim.”

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Posted 2 months ago

“We have been PetsBest customers with two of our dogs for several years. Claim processing has always been timely and efficient and we couldn’t be happier. As your dogs get older, they are 5 now, the premium has increased, but we believe it is well worth it for the peace of mind we have whenever there’s an emergency or illness, we know PetsBest will have us covered.”

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Posted 2 months ago

“Very happy that we chose PetsBest”

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Posted 2 months ago

“Overall pleased however the increases seem a bit out of line especially for a pet with no claims.”

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Posted 2 months ago

“We’ve had Pets Best for about 8 years now. They are great. Quick to pay or ask for further info. I would highly recommend.”

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Posted 2 months ago

“Quick and efficient review of my claim. Very satisfied.”

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Posted 2 months ago

“Not impressed at this time.”

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Posted 2 months ago

“Excellent customer service with easy app usability.”

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Posted 2 months ago

“I have been a customer of several other pet insurance companies, years and years before settling with Pets Best. I will honestly say, I am extremely pleased with Pets Best. I have an Oriental Shorthair cat who is turning 12, and for his age, the monthly premium is excellent. I haven’t had to file claims until recent months as he has developed diabetes, but with that being said, my claims have been paid out so quickly. Customer service is always a pleasure to speak with as well.”

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Posted 2 months ago

“I have noticed a definitle improvement in the claims review process time and I really appreciate it. Overall I recommend Pets Best to friends and family, although I have experienced some inconsistencies with the monthly charges and annual increases between the two underwriters Pets Best uses for some of our animals who have been on the insurance plan longer versus our newer additions, which I find frustrating.”

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Posted 2 months ago

“I had to get my boy his yearly shots and his flea and tick medicine. I entered the information and they responded within a day! They are reimbursing us a fair portion of our bill under wellness. I highly recommend them!”

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Posted 2 months ago

“Pets Best is efficient and on time with payments. Never had any issues. Highly recommend!”

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Posted 2 months ago

“My experience with Pet’s Best has always been a positive one. They are quick to process and pay out claims and are courteous and professional whenever I have needed to talk to them on the phone. I highly recommend them to anyone looking for insurance for their pet.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,631 reviews