Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,017 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“This is my first experience with pet insurance and I cannot imagine it gets any easier. I unfortunately had to submit two claims in 2 weeks for my 1 year old girl and both claims were approved within a day or two. Submitting a claim on my phone honestly takes one minute.”

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Posted 2 months ago

“Always responds promptly.”

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Posted 2 months ago

“I have had pets best since my dog was a puppy and of course I expected monthly payments to rise as he aged. Come the end of this June they wanted to have me pay almost $150 for a healthy five year-old Shih Tzu. We normally maybe go to the vet once a year for his annual check up that's normally broke up into two visits and of course if he's not feeling well, so maybe 2/3 times a year if that. So just for giggles. I used my secondary email address and request requested a quote as a perspective new customer, using all my current accurate information, the quote I got was almost $50 less than what they're asking of me as a new customer so in reality new customers pay less than loyal standing customers. I've asked them how that's possible all they keep stating is, it's a new underwriter? Still doesn't explain why there was such a difference., I'm extremely disappointed in Pet's best I would never have considered them the best. Their representatives can be extremely rude and that's only the handful of times that I've had to call. I will say submitting a claim in getting paid never seem to be really problematic, but I am so disappointed in Pet's best, just disregarding their loyal customers. They should be ashamed of themselves. I understand it's a business. I'm not stupid but a Pet's health should come first if you were gonna charge me $150.05 So I looked into the ASPCA, same coverage almost $60 less . Communicating with them is like pulling teeth you asked for answers they give you obvious scripts and have no shame and resending them . They also did ask me if they want they could work with me to lower my monthly how generous that would just mean less coverage how sweet of them and we've gone back-and-forth and the same thing has been said it has to do with age residence, breed, etc., but I used all that accurate information when I got my quote as a perspective new customer and again a new customer paying $50 less than a five-year customer. Shameful I don't need your reply with your apologies. I'm totally disappointed and I'm moving on hopefully for the better.”

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Posted 2 months ago

“Very easy to deal with. Obviously I'd like better coverage (even at a high premium), but the company is very easy to deal with for clains.”

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Posted 2 months ago

“Generally an accommodating dog insurance company. No real issues with claims handling/ response. I have been with PB since 2023 HOWEVER; I have recently been obligedd to submit several claims because our small dog (12 yrs old Hav/Malt mix) has developed anaplasmosis, this condition is curable but requires long term care. He also has some blood issues and a possible growth on an adrenal gland (to be investigated later), discovered on an ultrasound image. I recently contacted PB (website) to check on claims progress and found myself "blocked" when submitting an additional claim. I called and asked to speak to a manager. The manager (I won't name here here) was very cooperative and explained that PB is experiencing some "issues" as a result of some systems/software upgrades/changes. I mentioned that I had heard this same explanation some months ago. I am still "blocked", despite this manager providing new verification/temp. password. I have been assured that this manager will personally call me early this week to resolve this vexing issue and get me back into the system. Meanwhile, I am submitting claims via the email address provided by the manager. I will be posting this review on Yelp and Google reviews Onwards !”

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Posted 2 months ago

“As a first time customer, I am really impressed with the quick response to my first claim and the ease of the process, receipt of the reimbursement and understanding what is covered vs. what is not. Thank you.”

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Posted 2 months ago

“Very easy to take pics of the vet bills and services, and sunlit a claim on the phone via the Pets Best app. Timely review and payment to my bank account. Happy Camper!!”

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Posted 2 months ago

“I wish they were more helpful with lingering issues- it feels like it’s 100% on me to badger them and my vet to get records sent back and forth. I’ll send records that they aren’t able to open etc etc but I’m not sure why. An ongoing issue has been a problem since November and I feel like I’m paying for a service that I’m not benefiting from. I’ve used pets best for years and have had a great experience until this.”

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Posted 2 months ago

“Claims process is extremely easy, it makes it so simple to get to a “no” answer. I’ve submitted multiple claims and I’m still amazed at how amazingly consistent the company is at being absolutely useless. Some insurance companies give you the run around or make you wait, not pets best, they don’t even give any run around and just always default to “no way Jose, never in a million years”. Some websites have all these menus and pages to navigate to what you need, not pets best, their website is just 3 pages. It makes it so easy to realize that they’re running the most bare bones of a business. 10/10 would recommend if you want to absolutely hate your life.”

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Posted 2 months ago

“I am so satisfied with Pets Best Insurance. I have my 3 dogs insured and have referred 3 friends. This is the best pet insurance. Their policy is amazing. Their turn around time is amazing! They are the best!”

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Posted 2 months ago

“Sometimes when I file it takes 3 months to resolve, but this time was incredibly fast. Not sure you made changes or maybe the stuff that I filed was easy to process.”

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Posted 2 months ago

“Highly recommend PetsBest!”

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Posted 2 months ago

“Very Good and easy”

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Posted 2 months ago

“Pets best insurance is the BEST! I was incredibly grateful for accepting my senior dog and approving her recent dementia diagnosis. Through very tough circumstances, Pets best is sincerely on your side. I will be a customer for life even after my first love is at the rainbow bridge. All my new puppies will be covered with pets best as they are just wonderful. Also, I will say the claims process is super simple and easy to upload! Thank you from the bottom of my heart, Pets best!!”

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Posted 2 months ago

“For the first time in almost 4 years of having Pets Best insurance I felt like the claims process was quick.”

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Posted 2 months ago

“Claims are processed quickly as long as required information is submitted”

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Posted 2 months ago

“In a time of need Pets Best was there for me and my golden retriever Sky. Sky was diagnosed with a brain tumor and needed radiation treatment to save her life, without insurance there would have been a different outcome. The reimbursement was pretty quick once I submitted my invoice. I highly recommend Pets Best!”

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Posted 2 months ago

“Excellent experience! This is one of the best pet insurance companies I've worked with. The coverage, customer service, and claims process have been outstanding. I highly recommend it to anyone considering pet insurance for their pets.”

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Posted 2 months ago

“They are getting better about processing and paying claims in a more timely manner. The forms for submitting monthly prescriptions could be simplified.”

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Posted 2 months ago

“My only complaint in the past has been the long wait for claims completion. Recently I've had claims being completed on the same day I put in the claim.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,017 reviews