Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,781 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Processing is convenient, fast snd efficient . . . when you can get the phone app to work! After calling to ask why the app was not working, I was advised to delete the app, then reinstall. This was the second time I had to do this in the years I've had this policy. Fortunately, the problem was resolved and in a matter of only about two days my claims were processed. That part was exceptional service!”

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Posted 2 months ago

“Very quick to process my claim! Very happy with insurance so far.”

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Posted 2 months ago

“Its been a lifesaver! Claims are fast and easy! Everything is clearly explained. Customer service is exceptional!!”

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Posted 2 months ago

“Everything that should be covered per my policy has been covered. Reimbursements have been relatively quick too. No surprises!”

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Posted 2 months ago

“Expense Portal cumbersome but at least the plan pays for exams”

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Posted 2 months ago

“They need improvement in the length of time it takes to process a claim. I had Nationwide for 13 years for a pet that passed away. The claims were settled and paid in 2-3 days. My last claim submitted to Pets Best took 13 days to settle. In addition, I just received my renewal, and my monthly premium went up $20.00/month. I will be shopping around.”

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Posted 2 months ago

“It was the best valued for my dog (best price available for both wellness and accident/illness coverage); however, the claims take SO LONG to process…. like sometimes a couple weeks, sometimes over a month.”

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Posted 2 months ago

“I pay $88 monthly for a service with a focus on proper maintenance. I submit a bill of $218 for annual healthcare and receive only $94 in return. This is beginning to appear as a scam to me. I will seriously consider to NOT renew this contract.”

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Posted 2 months ago

“Unfortunately, pre-existing conditions have been the killer for us with this insurance, as it appears it doesn't cover anything. However, there is a very slow turnaround time for getting any kind of reimbursement.”

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Posted 2 months ago

“my dog had knee surgery, this dog was covered under pets best. the claim’s process was easy and kept me informed of the claim status. i received my reimbursement in a timely manner. very happy!”

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Posted 2 months ago

“- The wait time for claims to be processed is often quite long - The coverage feels sparse. There are a lot of things excluded from deducitibles or coverage that one would expect covered when signing up for Pet's Best - The portal does not show the amount of wellness coverage reached and it is hard to track - contesting coverage is challenging”

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Posted 2 months ago

“New to this pet nsurance and so far very satisfied.I would totally recommend it to anyone trying to get insurance for their pet!”

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Posted 2 months ago

“I have been thrilled with my experience with PetsBest. I recommend them to anyone looking for pet insurance.”

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Posted 2 months ago

“I love Pets Best! They process claims quickly and give detailed information on completed claims to show what they covered and what they didn't cover. Their website is super user friendly and submitting claims is really easy.”

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Posted 2 months ago

“Outstanding Customer Service and Support, thanks very much!!!”

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Posted 2 months ago

“The company is great.. my only issue is turnaround time.. I hope this would get better at the processing the claims.. it has taken 2 mons at times to get my payment..”

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Posted 2 months ago

“Pets Best always has processed my claims quickly or communicated with me about why they can't. As a pet owner I love knowing we're covered.”

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Posted 2 months ago

“Very easy to file a claim. Fairly easy to do business with.”

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Posted 2 months ago

“I have had Pets Best health insurance for my two dogs for a long time. Although the premieum keeps going up, it's like that everywhere. But it's easy to submit a claim, they email you the status of the claim, explanations and also if you have questions, they respond back within a very reasonable time.”

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Posted 2 months ago

“Half the time none of my pet’s claims will be covered because a vet tech will administer my pet’s vaccines even though my vet has ordered them and is in the room watching them and have examined my pet and have spoken to me. Its just frustrating that I get constant denials because of this.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 29,781 reviews