Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,618 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to work with 👍🏼”

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Posted 2 months ago

“I love pets best! I recommend it to everyone. They cover everything they say they will. The only issue I have is that their claims are always delayed and take 2 weeks to 1.5 months to receive a response/reimbursement.”

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Posted 2 months ago

“The insurance was great and allowed me to give the best care to my dog”

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Posted 2 months ago

“I am grateful for them acknowledging my claim for my dog. But I worried they would find an excuse to deny the claim. It’s a difficult process. I sent in all invoices and medical records but they kept asking for the same records. As if they were creating more red tape”

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Posted 2 months ago

“Excellent coverage. Easy claims submission and timely processing. 100% recommend pets best”

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Posted 2 months ago

“Every representative I have ever talked to on the phone has been very knowledgeable, respectful, professional and understanding.”

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Posted 2 months ago

“We are very happy with Pet’s Best! Easy and fast process for claims submission.”

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Posted 2 months ago

“Easy to upload documents, full EOB given, payment made to preferred account”

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Posted 2 months ago

“Pets Best gives us the feeling that our dogs are in good hands healthwise.”

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Posted 2 months ago

“Premium is expensive/ other companies are more affordable”

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Posted 2 months ago

“Claim processing is very quick”

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Posted 2 months ago

“The recent tech upgrade (which I experienced as an outage) was handled poorly. As a customer, I should have received an email telling me about your tech problems, with frequent updates. I received no updates at all, and the information posted on your website was frequently out of date. The length of the outage along with the company's poor communication about it made me consider canceling my account.”

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Posted 2 months ago

“Waited 2 months for resolution on claim”

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Posted 2 months ago

“Pets Best has been on target especially this year with my pet being so ill this year. They have processed each claim quickly and professionally. Thank you.”

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Posted 2 months ago

“Great benefits and customer service!!!”

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Posted 2 months ago

“I have had Pets Best Pet Health Insurance for about a year and a half. They have been amazing. They process claims and pay benefits very quickly.”

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Posted 2 months ago

“I've been a loyal Pets Best customer for years and am very disappointed with the poor handling of your technical issues over the last month. I wasted time attempting to submit a claim with your technical issues. At your advice, I emailed the claim TWICE and NEVER received a response. You completely ignored your customers and didn't proactively inform your customers about the outtage nor the resolution of your tech issues. I happened to just try again and my claim successfully went through. Tech issues happen, but the way a company handles it - focusing on being proactive, transparent, and respectful to customers - is what makes the difference. Pets Best failed miserably.”

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Posted 2 months ago

“Generally, I'm very happy with my experience when submitting a claim; however, recently, the app and website was having issues which made submitting my most recent claim a very frustrating experience.”

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Posted 2 months ago

“Signed up a couple of weeks ago. The site has been down ever since. Should not take so long to do system updates etc. Took over 3 weeks for a claim to be processed, something else that shouldn’t have that long of a turn around time. Hopefully things getter better. So far, have not been impressed.”

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Posted 2 months ago

“Pets Best has always supported the health of my pet with fast and efficient service, payment and insurance coverage.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 30,618 reviews