Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,619 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,619 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to submit your bills. Great piece of mind.”

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Posted 2 months ago

“Pets Best has allowed us,to give our precious little dog the best care and treatment, as she fights TCC, an an aggressive bladder cancer. Going with Pet's Best was the best decision I've ever made.”

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Posted 2 months ago

“Customer service is horrible to start. If you want to talk with a supervisor, there’s Never one available! Claims are slow. All and all typical insurance company, they want your premium on time, but are slow to pay out!”

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Posted 2 months ago

“I till they repair their computer issues , my review is 2 star, and the cost each year keeps going up tremendously .”

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Posted 2 months ago

“One of the best decisions I've ever made.”

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Posted 2 months ago

“Excellent customer service!! Quick claim reimbursement, easy to reach out by phone- always real person answering and helping!!”

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Posted 2 months ago

“Greta insurance, so glad to have it!”

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Posted 2 months ago

“very easy to submit a claim, although my premiums have consistently gone up as my pets have aged, I still feel that Pets best is the best protection against castatrophic illness”

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Posted 2 months ago

“The customer & claims experience has been disappointing. I'm told a system change has been in place so dramatically complicated the online claims process as well as very lengthy customer service on the phone. We lost a pet and this underwhelming service has not provided much comfort during our loss.”

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Posted 2 months ago

“Great. No hassle claim processing. My pet passed suddenly and PETS BEST handled and processed her claim without any unnecessary stress to myself and my family. The death of a pet is a tragic event for families and PETS BEST was there for us. Thank you PETS BEST.”

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Posted 2 months ago

“Takes way too long for reimbursements. I submit multiple claims the same day and get one approved, takes weeks for the others to be approved. The website down for weeks so I couldn’t submit claims. Unacceptable. Hard to get through by phone. I finally got through to customer service. Let them know my girl passed away, she said she’d send an email to confirm cancellation. 2 weeks later still have not received. Not happy with the current situation concerning claims and reimbursements.”

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Posted 2 months ago

“Quick and easy to submit claims via app. Claim was processed within 1-2 days tops. Had everything directly deposited into account. Glad I got the great coverage!”

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Posted 2 months ago

“Doing fine thus far.”

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Posted 2 months ago

“So easy to submit claims. I was kept informed of details while they process the claim. Payment was made quickly to my personal account.”

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Posted 2 months ago

“Claim was approved. Processing took longer than I expected. Otherwise I’m happy.”

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Posted 2 months ago

“Easy submits of claims. Website is very easy to navigate. Great insurance.”

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Posted 2 months ago

“Pets best is THE BEST! I’m never afraid to take my pup to the vet…..”

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Posted 2 months ago

“Easy to submit a claim and prompt response”

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Posted 2 months ago

“Its truly a pleasure having you as my dog's insurance carrier. You make everything so easy! I wish every company operated in the same manner. Thank you for being reliable and honest!”

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Posted 2 months ago

“I could not ask for a better pet insurance company. Pets Best makes it easy to submit claims, their policy is clear, and they pay as promised very fast. I do not understand why anyone would use another pet insruance company.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 30,619 reviews