Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,457 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been with pets best for 4+ years and really like them. Claims are settled quickly and reimbursements are paid in a timely manner. Premium goes up every year but that’s with every company. Everything is cut and dry in the policy and spelled out so there are no surprises. Highly recommend.”

Helpful Report

Posted 2 months ago

“I am writing to share concerns regarding issues with your application’s automated messaging and claims workflow. Despite sending the requested medical records multiple times—both directly and through the veterinary hospital—to the same email address specified in the automated messages, I have continued to receive repeated notifications stating that the records are still pending. This has required unnecessary duplicate emails and has caused confusion and frustration, as the attachments were sent exactly as instructed. The automated responses did not accurately reflect the status of the submitted documents, which made the process inefficient and, at times, quite discouraging. I respectfully ask that this issue be reviewed and corrected so claims processing can be more reliable and streamlined going forward.”

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Posted 2 months ago

“Pets Best would not cover medications that was given to my dog in the emergency room.... Even though I pay for services that cover illness, emergency, and wellness... The reason they told me is because the medication is new and not listed on their preferred list of medications.. Even though the veterinarian said my dog absolutely had to have them to survive!! The veterinarian told me that these medications are not new and that most plans cover these..... So I give Pet's Best a thumbs down 👎”

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Posted 2 months ago

“One of my dogs had an unexpected surgery which nobody likes to have to payout. And then an emergency room visit shortly after. Ouch. that was a big hit. I'm so glad that I have had her covered by Pets Best. Second time in 3 years I've needed it, but the reimbursement was needed to pay the credit card I had to use. The response to my many questions and the reimbursement was very quick also.”

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Posted 2 months ago

“Pets Best is easy to work with and their responses are prompt.”

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Posted 2 months ago

“Pets Best is quick on reviewing claims. Easy to understand. Thank you so much!”

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Posted 2 months ago

“Very helpful in navigating treatment options based on my coverage. Very thankful for the help”

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Posted 2 months ago

“Comprehensive pet insurance that's easy to understand. Quick review of claims. Great customer service. Finn gives them two paws up!”

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Posted 2 months ago

“I LOVE THIS INSURANCE. We originally got it for my senior girl so she was 100% covered for anything that could creep up and then we also got a puppy and they’ve been amazing with reimbursements! They cover so much and I love this company. We’ve been with them for almost 3 years now and we don’t ever plan on switching them!”

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Posted 2 months ago

“Timely reviews and reimbursement, easy to fole a claim.”

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Posted 2 months ago

“Quick responses. Fair coverage. Reasonable annual premium.”

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Posted 2 months ago

“Quick processing and excellent communication”

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Posted 2 months ago

“I pay alot every month for pet insurance but they tend not to pay very much.”

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Posted 2 months ago

“Processed my claim quickly. Have helped me troughout the process to my satisfaction.”

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Posted 2 months ago

“P.B. has been great in the coverage of Sunny's illness and his on going need for medication. Without this coverage I doubt Sunny would still be flourishing. Thank You, K R”

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Posted 2 months ago

Hi Kevin, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 2 months ago

“I just filed my first claim. I got the EOB and reimbursement within 48 hours and on a weekend! Very pleasantly surprised.”

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Posted 2 months ago

Hi Scott, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“EASY TO FILE A CLAIM NEVER HAD ANY PROBLEMS.”

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Posted 2 months ago

Hi Timothy, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“We’ve been with Pets Best for four years, covering our four cats. During that time, one of our cats faced serious medical issues, and having Pets Best insurance made a huge difference in managing the cost of treatment. Their customer service has consistently been responsive and supportive, and we highly recommend them.”

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Posted 2 months ago

Hi Inbal, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with your cats' medical expenses. Thank you for being a part of the Pets Best family! -AS

Posted 2 months ago

“I've only had to use a couple of times but always a great no hassle experience”

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Posted 2 months ago

Hi Melissa, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“First time we used our Insurance. Everything came out as we expected it. Claim payment was very fast too.”

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Posted 2 months ago

Hi Debbie, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 32,457 reviews