Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,017 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I checked all the brands I could find before going with Pets Best, any insurance company is going to have mixed reviews but this felt like the best fit. I have had both my dogs covered for over a year and a few days ago we had to use this policy for the first time. It truly was the best feeling ever to tell the vet it’s okay whatever it costs we’ll pay, I have insurance. My dog had to have emergency surgery for foreign body ingestion, and Pets Best covered it all. Woohoo! I also got my determination way quicker than I anticipated. Put in the claim on Wednesday and had a decision in my inbox on Saturday. Not saying it will always be this quick but that is a fantastic turn around time. This is how insurance should work and I feel so much better knowing my girls are covered. Just save yourself the heartache later and get your furry friends covered. I’ve seen firsthand the devastation when pet parents can’t pay for the emergency surgery or treatment. I’ve also seen people take out personal loans. This is the alternative that WORKS.”

Helpful Report

Posted 2 months ago

Hi Brynn, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with your dog's medical expenses. Thank you for being a part of the Pets Best family! -AS

Posted 2 months ago

“I give you a 5-star because I know as a company you try your best for your customers and their pets. I am upset that there was no leeway for my dog's lack of coverage for Valley Fever which didn't manifest itsef until almost 4 months after we got her. But your customer care people are great and your communication vwery good.”

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Posted 2 months ago

“Great customer service and quick to reimburse your deductibles”

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Posted 2 months ago

Hi Albert, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Very happy with the reimbursement process”

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Posted 2 months ago

Hi Jacquie, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“I've only needed to make one claim, but they processed quickly and efficiently.”

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Posted 2 months ago

“Our first experience submitting a claim to Pets Best was handled quickly and efficiently! I have no complaints and will definitely continue coverage for our dog, based on this experience. I have absolutely NO qualms recommending Pets Best to my friends and family!”

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Posted 2 months ago

Hi Becky, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Filing a claim is very easy and they respond quickly. I am very happy with the coverage and the customer service.”

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Posted 2 months ago

Hi Charisse, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“They do what they say they will”

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Posted 2 months ago

“Timely and easy claims process. They followed up with our Vet for additional information, saving us the time and effort. Thorough explanation of benefits. Customer service was great.”

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Posted 2 months ago

Hi Beverly, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Thank you for your prompt service!”

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Posted 2 months ago

Hi Sherry, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Thank you for always being so polite and courteous when I call for things. Especially several times I've had to call to speak with a nurse concerning different things with my dog and each, and every nurse has always been so pleasant and compassionate. I also appreciate that claims usually are very quick, depending on what the claim is for. Many times it's done within 7 to 10 days and I've never waited more than 30 days for reimbursement. I've never had any reason for complaints with Pets Best in the five years that I've had it for Kacey Mocha, my dog. Without them, and without their help, it would be very difficult for me to pay for my dogs, medical bills. Yes the premiums do go up at renewal, but that is to be expected as dogs get older. I highly recommend Pets Best insurance.”

Helpful Report

Posted 2 months ago

Hi Lisa Marie, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for Kacey Mocha! Thanks for being part of the Pets Best family. -AS

Posted 2 months ago

“Have been with pets best for many years and always happy with response after submitting veterinary invoices.”

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Posted 2 months ago

Hi Lynn, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Easy to submit claims and fast processing.”

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Posted 2 months ago

“The claim submission process was easy. The review process was quick and accurate. The reimbursement was received quickly”

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Posted 2 months ago

Hi Alicia, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“I’m very pleased with my experiences so far. Very easy submission of claims process. Also quick turn around time for reimbursement. Very happy I went with Pets Best for our fur baby.”

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Posted 2 months ago

Hi Susan, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“With Pets best fir 4 years for my doggie. They are professional and timely with claims. I also find rhem to be the most reasonable with cidt coverage. Love this company!”

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Posted 2 months ago

“The app always says “server is down” and “sorry for the inconvenience”. How can I do a claim if I can’t log on? But conveniently, there’s no issue to withdraw payments.”

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Posted 2 months ago

“Very pleased with quick review of claims and agreed with the policy compliant charges as well as the charges not covered.”

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Posted 2 months ago

“I always receive excellent service from Pets Best Health Insurance.”

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Posted 2 months ago

Hi Ray, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Always prompt responses.”

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Posted 2 months ago

Hi Donald, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,017 reviews