Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,633 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“So great and so easy to deal with”

Helpful Report

Posted 2 months ago

“Had pets best insurance for about 5-6 years. Always had claims processing in a timely manner. The checks came soon after I received email of process. Unfortunately my Bella had cancer and had to be put down after a year. Thank you Pets Best for making the claim process so easy as take a picture n send it thru app.”

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Posted 2 months ago

“We never thought we needed to use insurance, but I'm so glad we had it for our kitty. The claims process is simple, transparent, and timely. Highly recommend Pets Best Insurance for your pets!”

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Posted 2 months ago

“Our dog had his annual checkup this month, and several tests and procedures that are normally covered by Pets Best were not covered because his checkup took place two days before the one-year mark. I understand that it was an error on our end to schedule it then, but Pets Best did not allow a one-time exception for us even though we've been customers for years and have seen our premiums increase annually. We've never disputed a claim before, so it was disappointing after speaking with a customer service rept that Pets Best didn't even meet us halfway.”

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Posted 2 months ago

“I have two little fur babies. Pets Best has been a life saver for us as one of them has a chronic illness. They have been awesome in helping us take care of her. My little boy has developed some arthritis and now has to have a monthly shot. I could not have done that without them helping me with it. It is easy to file a claim and the turn around is great. Love them.”

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Posted 2 months ago

“Great customer service when you call. Issue was resolved quickly. Customer portal on desktop is efficient. App on mobile device isn’t efficient and doesn’t work well.”

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Posted 2 months ago

“The coverage is affordable, and it gives me peace of mind knowing my pet is protected if something unexpected happens.”

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Posted 2 months ago

“Very easy to submit and got a quick response on claim.”

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Posted 2 months ago

“I love Petsbest! Reasonable rates and very timely responses and reimbursements. Highly recommend!”

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Posted 2 months ago

“I was very impressed with the way my claim was handled.”

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Posted 2 months ago

“I'm writing this review with great sadness, since it's only been a few weeks since we had to put our sweet boy down. We had Pets Best coverage on Crew since he was 6mo old, and we rarely used the coverage (thankfully!)..... This year has been totally different, and terrible for us as pet parents, but Pets Best stepped up and made sure things didn't become financially detrimental to us. Crew suffered a spinal injury in early March, paralyzing him from the rib cage down. The initial costs for the hospital, MRI, etc. would have set us back years, but Pets Best stepped up. During our attempts to rehab Crew, with hopes of getting him closer to normal, Pets Best helped with the numerous UTIs, digestive issues, etc. he had to deal with. In mid July, we were given a diagnosis that Crew would never walk again, or regain control of bowels /bladder. After months of seeing his depression, and our quality of lives all going downhill, we made the decision to let Crew cross the rainbow bridge and watch over us from afar. During this horrible step in life, Pet's Best stepped up again and helped us out financially. They are an amazing company that does the right thing for their customers and fur babies, even upon the death of your baby. They cancelled the policy for us, and are even giving a prorated amount of our remaining premium, which was completely unexpected! When we are ready to bring another pet into our home, Pets Best will be a must! Thank you again!”

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Posted 2 months ago

“Great customer service”

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Posted 2 months ago

“Best !! Love ❤️”

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Posted 2 months ago

“I initially signed up with Pets Best when I got my first dog, and my experience at the beginning was very positive. Customer service was responsive, and my claims were typically processed within less than a week. Unfortunately, over the past three years, my experience has significantly declined. One of the most upsetting situations occurred after my dog passed away. Even though I had closed the account, I was charged for another month of coverage and had to reach out myself to find out why. Having to deal with an unexpected charge during an already difficult time was extremely frustrating and upsetting. More recently, I have experienced repeated issues with claims for my new puppies being denied without clear or consistent explanations. On top of that, my premiums have increased significantly each year, making it difficult to feel confident that I am receiving the value and support I originally expected. The main reason I have remained with Pets Best is because I am already an existing customer and have an established account history. However, if these issues continue and the customer experience does not improve, I am seriously considering switching providers. I hope Pets Best takes this feedback seriously and works to improve claim transparency, communication, and overall customer support.”

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Posted 2 months ago

“We have been so happy with Pets Best. Our claims have always been covered, customer service has been fantastic whenever I've had questions or claims needed more information, and payment is fast. Once someone told me I could upload vet records to the portal instead of having Pets Best request them, my claims were paid almost instantly. Unfortunately, I just lost my fur baby. Her final expenses included a hefty emergency bill and an even heftier surgery, which Pets Best reimbursed with lightning speed. Not only that, we received a nice condolence email AND they cancelled her policy with a pro rated refund. Someday, when we decided to get another fur baby, we will definitely choose Pets Best again. In the meantime, I just refer everyone I know.”

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Posted 2 months ago

“Easy use of portal and great value for the money”

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Posted 2 months ago

“Very helpful with our pet's needs”

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Posted 2 months ago

Hi Diane, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Coverage is very limited. For the cost of the premium, can pay claims myself. I cancelled this policy”

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Posted 2 months ago

“They always process the claims quickly and process the refund quickly as well. Great insurance company for pets and their customer service team is great.”

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Posted 2 months ago

Hi Sonia, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Pets Best ,is for me , the best health insurance for pets! Most conditions regarding your pets health seemed to be covered. I find it very easy to submit a claim. reimbursement is done in a timely manner. Questions are answered by a real person on the other end of the line. I find it comforting knowing I have Pets Best Insurance I can rely on in an emergency.”

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Posted 2 months ago

Hi Lorraine, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,633 reviews