Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,457 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been using them for years. It’s been helpful having the insurance for serious illnesses.”

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Posted 2 months ago

Hi Adele, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Very easy claims process and claims have been paid quickly.”

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Posted 2 months ago

Hi Debra, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“I highly recommend this company. They have helped me take care of my pup and never denied any claim.”

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Posted 2 months ago

Hi William, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“They processed every claim I've submitted quickly and sent deposit directly yo my checking account.”

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Posted 2 months ago

Hi Rick, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Easy claim process and processing time is quick.”

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Posted 2 months ago

Hi Howard, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Great service”

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Posted 2 months ago

Hi Harvey, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“My Odin was Dx with cancer 3/19. Needless to say devastation hit hard. Knowing I had pet insurance took much weight off my shoulders. So easy to submit claims. I have submitted 6 since 3/19 and all have been reviews/approved and reimbursements are on there way directly deposited into my bank account. Every insurance besides 1 other (very expensive) has this waiting period. The waiting can be a little overwhelming especially when you’re fronting thousands but that’s indeed emotions flooding in. Pets Best is giving me more time with my best friend & I couldn’t be more thankful.”

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Posted 2 months ago

Hi Danielle, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with Odin's medical expenses. Thank you for being a part of the Pets Best family! -AS

Posted 2 months ago

“Kept submitting the invoice and pet records that they kept asking for over and over again.”

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Posted 2 months ago

“Only gripe I have is that you keep going up every time I make a claim the next review go up like a 75 to 100 bucks starting to turn into a car note😩”

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Posted 2 months ago

“I submited my claim and got much of it back. The process was easy and I did not have to wait very long for a reply.”

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Posted 2 months ago

“Filing for reimbursement is easy. Was paid within one week.”

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Posted 2 months ago

“We like to keep our pets safe and healthy, PetsBest has been a little better with coverage lately.”

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Posted 2 months ago

“I am so glad that I was able to obtain insurance for my fur baby. We all know that having our pets, they can get into anything and most have illnesses that can become quite costly. This was the best decision to get this insurance. The turnaround to file your claim and in knowing if they approved it, is excellent. I love the feature of having an app to just check in on the benefits of the policy that I have for my fur baby.”

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Posted 2 months ago

“Highly recommend this company..very efficient and fair. Great prices for the coverage..”

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Posted 2 months ago

“We have coverage on two of our dogs, a 7 yr old Golden and a 3 yr old Aussie. Both of these guys have had "issues" that were several thousand dollars, and Pets Best had us reimbursed within 10 days or two weeks. No fussing, no arguing, just an emailed receipt & the $$ went right into my checking account. Never have I been disappointed.”

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Posted 2 months ago

“We are very pleased with your insurance. The Explanation of Benefits and the reimbursement of the claims come in a timely fashion.”

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Posted 2 months ago

“Excellent coverage. Claims quickly processed. Highly recommended’”

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Posted 2 months ago

“Quick response to claims.”

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Posted 2 months ago

“I did not , though , appreciate having to go through two appeals to get my issue resolved with dog, Frieda's, bloodwork. BUT, I am not very satisfied due to the bloodwork being covered as it should. I usually do not have issues with Pets Best other than good. Long time customer and have always been happy with my plans.”

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Posted 2 months ago

“Used to be great but over the last few months, website and app don't work. Ever. And now they don't seem to pay for what they advertise as covered. You'd do better to find another pet insurance company. I will.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 32,457 reviews