Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,633 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“We have been with Pets Best for over five years and are very pleased with their coverage and their service. Cost is reasonable all claims are dealt with quickly and efficiently. We would highly recommend Pets Best to anyone looking for insurance for their pet.”

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Posted 2 months ago

“A++++ Pet Insurance!!”

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Posted 2 months ago

“I was very pleased with the amount that Pets Best paid on my dog's recent lipoma, cyst, and dental surgery. Minus the deductible, nearly 3/4 of the procedure was covered. I was with two other carriers previously and received nowhere near this level of customer satisfction.”

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Posted 2 months ago

“The team is super efficient and responding to claims.”

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Posted 2 months ago

“Pets Best always comes through for us and our 15 year old baby Jesse I highly recommend them Thanks Linda and Jesse”

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Posted 2 months ago

“The best pet insurance you could ever get.”

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Posted 2 months ago

“I am so thankful that I made the decision to go with Pets Best! I had never had pet insurance and was afraid to make a choice. We ended up going with PB. Soon after, my dog came down with a life threatening health issue. We would NOT have been able to afford the treatment, but thankfully with insurance we can! 🩷 Online submission of claims is quick and understandable. I like their communication of receiving the claims and claim fulfillment. Seriously, worth every penny we have spent!!”

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Posted 2 months ago

“PetsBest worked well when one of our dogs got very sick. I am very grateful for that. However, the six-month waiting period for a cruciate ligament injury is unfair. Our rescue dog injured her leg a few months after we adopted her, and PetsBest will not cover her even though we enrolled her in insurance as soon as we possibly could have. The point of insurance is to cover unexpected injuries like our dog's leg injury, so it's really disappointing that we will not be able to get any help, especially after the extreme premium increases in 2026. It's really disappointing, and we'll be looking for a different pet insurance company.”

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Posted 2 months ago

“I have had to utilize Pet's Best for a few claims and they have always paid out appropriately. I really hope to not need them in the future, but am thankful to have them!”

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Posted 2 months ago

“Prompt service and quick refund.”

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Posted 2 months ago

“My claims are typically resolved within two weeks or less from my experience. That is a pretty good turnaround. They have paid claims as I would’ve expected. I would recommend them.”

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Posted 2 months ago

“We have been with Pets Best for several years, but I didn't file my first claim until recently. I have been incredibly impressed, actually blown away, by how quickly they process claims. Whether an invoice was applied toward my deductible or resulted in a reimbursement, I received a claim decision within 24 hours of submitting it. The speed and efficiency of their claims process has exceeded my expectations. That said, I do reserve the right to revise my review if the reimbursement check is not mailed as promptly as Pets Best indicated it would be. Assuming it arrives on time, my experience so far has been excellent.”

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Posted 2 months ago

“I HIGHLY recommend Pets Best Pet Health Insurance. Honest, reliable, affordable, easy to submit claims, etc. Absolute must for all pet owners!”

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Posted 2 months ago

“I filed my claim and after a brief wait, the claim was settled to my satisfaction.”

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Posted 2 months ago

“Thanks for being great”

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Posted 2 months ago

“Exceptional service and benefits”

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Posted 2 months ago

“So far Pets Best has been great. They have been quick with reimbursements and send reminders when claims need more action. They did increase my dogs premium between her 1st and 2nd years; however I'm pretty sure all companies will do that. Hopefully increases will be modest as long as no significant health indicators change.”

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Posted 2 months ago

“XXXXXXXXXXXX”

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Posted 2 months ago

“I am so incredibly grateful for Pets Best! My Boxer, Duke, suffers from severe environmental allergies. Before, we were constantly cycling through vet visits trying different things that never worked. It was exhausting and expensive. Finally, we saw a reputable pet dermatologist. Pets Best covered Duke's allergy testing and now covers his allergy shots. In the end, getting real answers saved both me and my insurance provider so much money. Thanks to Pets Best, Duke is finally having his absolute first great summer! 🐾”

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Posted 2 months ago

“I have been with Pets Best for more than five years and they are top notch. They helave helped save one of our bullies several times. My employer Lowe's has even Pets Best as one of our benefits. They have very convenient app to submit claims with and super fast refunding right into you bank account! I would recommend them to everyone!”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,633 reviews