Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,633 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to use online app, self explanatory. Quick response and turnaround time.”

Helpful Report

Posted 3 months ago

Hi Michele, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“I am really impressed with the speed and fairness of the resolution of my claim. It was easy, understandable, and stress free (which is important when you've got a sick pet). Really happy with this company and its customer service.”

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Posted 3 months ago

Hi Susan, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Insurance is good, claims process is good. Premiums are getting unaffordable.”

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Posted 3 months ago

“We’ve had dogs for nearly 20 years but only got pet insurance in the past year—and so far, I’m really pleased with Pets Best. One of my dogs is very old with chronic issues, so I was thrilled to find an accident-only policy for her for just $9/month. I have more comprehensive coverage for my other dog, and while claims can take a few days to process, the communication, updates, and explanations of benefits have been excellent.”

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Posted 3 months ago

Hi Kelly, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“I have had pet best for two year’s and I am completely satisfied”

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Posted 3 months ago

Hi Justin, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Extremely quick service and response to claims. Very thankful that I chose Pets Best for my two precious dogs.”

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Posted 3 months ago

“We have found Pets Best to be the best insurance we have had for any of our dogs. Our baby came down with a chronic illness just before his 6th bday and they have stood behind every claim. We receive reimbursement promptly and without hassle. I highly recommend them to everyone we know with a pet.”

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Posted 3 months ago

Hi Terri, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -AS

Posted 2 months ago

“Customer service very helpful with questions. Easy claim process. Received claim in a timely manner”

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Posted 3 months ago

Hi Pat, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“You have been paying for acuapel antihistamine for years for my dog. Was not working pop my vet changed him to another antihistamine Numelvi… for same problem. He needs it every month and I shouldn’t pay for it as I pay my premium and am a loyal customer. I ve had trouble before and may be checking for other insurances.”

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Posted 3 months ago

“I have absolutely no complaints regarding claims. this year's premium increase , not so happy.”

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Posted 3 months ago

“Reimbursement time has varied, sometimes almost instant, other claims I've received several apologies for delays in straightforward claims”

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Posted 3 months ago

“We've had Pets Best Ins for our little girl's (poodle) life of 8 years. It has been a great relief to know when we need to take her to her Vet we will be reimbursed for a large part of Peache's visit. Although the annual price goes up appreciably as she ages; it's still well worth it!!!”

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Posted 3 months ago

Hi Paula, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Great Service, Great Product!”

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Posted 3 months ago

Hi Michael, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Always there for our pup”

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Posted 3 months ago

Hi Mike, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Very Prompt and very fair claim processing and refund payment for serious dental trauma surgery”

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Posted 3 months ago

Hi Alexander, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“We have found Pets Best insurance to be incredibly helpful. Especially in situations where you have to decide between care for your pet and being able to afford to live. Knowing that we have the insurance gives us a piece of mind. They’re also very quick to reimburse.”

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Posted 3 months ago

Hi Kristal, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Pets Best has provided me the ability to proceed with high dollar emergency vet bills that otherwise would have required me to make decisions I’d prefer not to make. I found myself at an ER when my dog bloated facing a $13,000 vet bill or having to say goodbye. Thank you Pets Best for helping me save my family member. I’ll never be without pet insurance again.”

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Posted 3 months ago

Hi Lara, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“I’ve had pets best for 12 years now and they have always paid as I expected they would. Sometimes something might be missing and doctors notes might be required so it is good to check with them! I would not change my insurance with pets best for lower premiums because some companies don’t pay as they say. Also Some companies require u meet the deductible every new event instead of just annually!”

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Posted 3 months ago

Hi Kathleen, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Best pet insurance out there.”

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Posted 3 months ago

Hi Patricia, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Recently one of my kitties got very sick, Pets Best covered three claims minus the deductible. I have been with them for about eight years and they always treated me and my pets fairly. So happy I do have my pets insured with them, not sure if I could afford the vet care otherwise. Thanks!”

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Posted 3 months ago

Hi Bogdan, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -AS

Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,633 reviews