Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,621 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,621 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hope it’s better in emergencies than routine visits, barely any visits are covered”

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Posted 3 months ago

“Absolutely the best !!!!!!”

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Posted 3 months ago

“Your website is atrocious. My claim was ultimately approved but your website experience made it awful and it’s impossible to speak with anyone.”

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Posted 3 months ago

“I have but not been able to access the website for weeks to review my claim and I’ve heard nothing regarding it.”

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Posted 3 months ago

“The claim process takes quite a bit of time to be reviewed.”

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Posted 3 months ago

“Used to be great and with good communication but lately it's becoming very hard to have access to my information and claims. I already spent multiple calls with the support to restaure access but then I is not working again. Even right now impossible to access. Thinking about changing insurance to one offering better service”

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Posted 3 months ago

“Almost a month to be refunded. Other insurances have 48hours cap.”

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Posted 3 months ago

“Poor customer service and website problems”

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Posted 3 months ago

“Always quick to respond and great customer service and benefits.”

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Posted 3 months ago

“Takes way too long to review claims and issue explanation of benefits or refunds.”

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Posted 3 months ago

“That's best has been a lifesaver for us and we felt very supported in our battle against cancer”

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Posted 3 months ago

“Pets Best has saved me from a few very high vet bills for my dog, most recently emergency spine surgery for a ruptured disc. He's only 6! I'm very glad that I got insurance for him as a puppy. The rates have increased over the years, but it's worth it for emergencies and any surgeries since they add up quickly. They've been pretty quick to process claims and give a detailed explanation of benefits. Better than my own health insurance, lol!”

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Posted 3 months ago

“They are quick with your refund.”

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Posted 3 months ago

“I like best pets insurance but I'm not happy with the time that it takes to get a refund last time it took almost a month”

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Posted 3 months ago

“Easy to reach and receive communication with updates to keep us informed. Sometimes it takes a little bit for a claim to be reviewed but usually hear something within two weeks. Little pricy but so are the other companies.”

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Posted 3 months ago

“It has been over a week/10 days and I still cannot log into my account! your "update" has been a disaster. prior to that everything was fine.”

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Posted 3 months ago

“My dog has had allergies since I bought this insurance. I think punishing us for a pre-condition for so manyyears is unfair”

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Posted 3 months ago

“First time submitting claim and very happy with the response time and the actual amount covered.”

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Posted 3 months ago

“I recommend it”

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Posted 3 months ago

“Up until this month I’ve been very happy. Now, I am just having issues with site, app and can’t submit anything.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 30,621 reviews