Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,781 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straightforward, efficient. Well detailed EOB. No surprises.”

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Posted 3 months ago

“Prompt payment and easy review and settlment of questioned items on EOB. This was all a great help when going through a major injury, and physical therapy to our much loved four legged family member. We highly recommend PetsBest Pet Health Insurance.”

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Posted 3 months ago

“I have been very pleased with Pets Best's service. Claim submissions are easy and their communication and processing times are very good.”

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Posted 3 months ago

“The process is very easy and they make sure to keep me updated. The breakdown you get of what gets reimbursed is simple to understand and fair.”

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Posted 3 months ago

“They had been great until they decided to try and classify a mass my dog had as an "Allergy" and refused to cover a biopsy on it (which the biopsy also proved it was not an allergy, simply a mass that had ruptured that she had then licked while I was at work, causing an inflammatory response and infection which required steriods and antibiotics). Even after I had a letter from the veterinarian saying it was indeed not an allergy. I am a CVT as well and am appalled that they refuse to cover this claim when it is a mass she had to get removed not due to an allergy of any kind. It's unforunate as I will not be renewing my 6 dogs that I currently have insured under them.”

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Posted 3 months ago

“Payments take too. long”

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Posted 3 months ago

“Claims are handled in a very fast , friendly and efficient way.”

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Posted 3 months ago

“So far not the best experience, they are short money wise on all refunds vs. previous insurance. Probably should have kept previous insurance.”

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Posted 3 months ago

“Pets Best is prompt, fair, and transparent.”

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Posted 3 months ago

“Well all there is to say is you get your reimbursement usually in a very timely manner and if you need to talk to a rep with questions or concerns the reps are very helpful and courteous.”

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Posted 3 months ago

“I cannot say enough about Pets Best to truly explain how great they have been for my pets and me. I initially chose them 2 years ago because they were the cheapest rate by far, but I have stayed with them for so many more reasons. From the ease of submitting claims, the quick claim processing, the thorough breakdown of claims, the extremely kind and patient employees when you call in with a question, and most importantly the 24/7 line where you can talk to a professional about your pets health. I have had to call them a few times in the middle of the night/on the weekend when my dog was sick and they are so kind and knowledgeable. They also have always called back a few days later to check on my pets 🥹 needless to say, we will be lifelong customers.”

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Posted 3 months ago

“I just spent over $700 on an annual visit for my dog. Shots, blood work, etc.. Pets Best Insurance covered a whopping $50. Not exactly sure what I am paying for TBH.”

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Posted 3 months ago

“We have Pets Best insurance since we adopted Sophie and have been very pleased with the service them. Claims are quickly processed. I would highly recommend this insurance for your fuzzy friends.”

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Posted 3 months ago

“I am glad my pets have insurance but I am not sure that I would choose Pets Best for any future pet. To start with, when I got my dog the insurance was $250 per year and now it is over $900 per year. Also, if you select lower coverage rates (70% reimbursement, $250 deductible, no physical therapy coverage, etc.) you can never upgrade it. So as my dogs are getting older and I would like for them to have hydrotherapy or a lower deductible, it’s completely not possible despite paying $900 per year.”

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Posted 3 months ago

“Claims handled in a timely matter and customer service is great.”

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Posted 3 months ago

“Prompt,timely claim processing. Hassle free.”

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Posted 3 months ago

“Easy process all around. Submitted claims for TPLO and MPL surgery on one of our pups and Pets Best paid within days.”

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Posted 3 months ago

“Very clear guidelines about what is covered and what isn't. Provides a lot of piece of mind knowing that I can get my dog the vet care he needs when he needs it!”

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Posted 3 months ago

“Timely reviews and detailed explanations are really appreciated.”

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Posted 3 months ago

“Streamline and easy claim process”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 29,781 reviews