Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,637 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Pets Best has provided me the ability to proceed with high dollar emergency vet bills that otherwise would have required me to make decisions I’d prefer not to make. I found myself at an ER when my dog bloated facing a $13,000 vet bill or having to say goodbye. Thank you Pets Best for helping me save my family member. I’ll never be without pet insurance again.”

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Posted 3 months ago

Hi Lara, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“I’ve had pets best for 12 years now and they have always paid as I expected they would. Sometimes something might be missing and doctors notes might be required so it is good to check with them! I would not change my insurance with pets best for lower premiums because some companies don’t pay as they say. Also Some companies require u meet the deductible every new event instead of just annually!”

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Posted 3 months ago

Hi Kathleen, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Best pet insurance out there.”

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Posted 3 months ago

Hi Patricia, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Recently one of my kitties got very sick, Pets Best covered three claims minus the deductible. I have been with them for about eight years and they always treated me and my pets fairly. So happy I do have my pets insured with them, not sure if I could afford the vet care otherwise. Thanks!”

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Posted 3 months ago

Hi Bogdan, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -AS

Posted 2 months ago

“Pets Best has been great. I’ve recommended it my family. They have been so good to our golden, Daisy. I couldn’t be happier!”

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Posted 3 months ago

Hi Kerry, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -AS

Posted 2 months ago

“First time using pets Bests for a claim. From the start to the finish was a great experience”

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Posted 3 months ago

Hi David, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 2 months ago

“I’m grateful for Pets Best. Both my senior cats have been insured with PB for about two years. Four months ago my boy cat had to be put down, suddenly, with no warning. It was devastating to say the least, he was my bff. He had cancer, but I had no idea. I put everything on Care Credit, a line of credit for pets and other medical expenses that PB accepts. I’d continued to pay the PB monthly premium for both cats for several months as life kept going. I didn’t get to submitting the bills for reimbursement until a few days ago. Once I did, the turnaround time was only a couple days and I was reimbursed for the qualifying amount passed the deductible/co-pay. Here’s the amazing part: I hadn’t yet asked to be reimbursed for the months I paid after my cat passed, expecting to have to fight for it or not get it at all. Instead, I received a condolence email right after the reimbursement for vet bills. PB reimbursed me for those months without me asking. Look, pet insurance, especially for senior animals, isn’t cheap, but instead of being out $2600, I only spent $1100 without a fight. Honestly better than any human insurance company I’ve dealt with.”

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Posted 3 months ago

“No hassling over claims, easy process to submit a claim and claim turn around payment was within 48 hours.”

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Posted 3 months ago

“Pets Best Insurance company, has always come through for dog Cricket. She was a 14 month old Papillon. I took her to my Vet after not eating for 3 days. My Vet said she was bleeding from her stomach. So we rushed her to the ER Vets. Cricket died 4 days later. Pets Best covered my ER Bill, (to the Insurance limit) within 4 days. Pets Best paid for my private Veterinarian. They will put it in your bank account by direct deposit. We got a new Papillon puppy a week ago. I signed Sylvie up for Pets Best Insurance immediately. They've already paid for her booster shot. They are very kind. When I called hysterical after Cricket died, she patiently listened to me about Crickets death. Then they sent me a card signed by all the employees, it was beautiful. I would trust Pets Best”

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Posted 3 months ago

Hi Katherine, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -AS

Posted 2 months ago

“Fast and easy claim service. I have peace of mind and have referred many friends to this company.”

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Posted 3 months ago

Hi Angela, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Easy claim process. Quick review and reimbursement.”

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Posted 3 months ago

“Very good service and good reimbursement. Discovered an error and it was very quickly rectified with one phone call. Highly recommended for pet insurence needs.”

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Posted 3 months ago

Hi William, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Pet’s best has been a life saver for my dog , Red . Last year she had a lot of pain and had trouble walking or doing anything ! Prior to her illness , she had no health problems . After several veterinary consults and expensive testing she was diagnosed with autoimmune polyarthritis , a lifelong condition that requires medications and regular monitoring . Thanks to Pet’s Best , I was able to diagnose her and keep her on a good treatment plan. It was easy to send bills to Pet’s Best and I was reimbursed promptly . I am so happy to have this company helping me take care of my dog without worrying about the cost . Pet health insurance is so important to have . You never know when accident or illness can strike. Pet’s Best has been a life saver .”

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Posted 3 months ago

Hi Debbie, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -AS

Posted 2 months ago

“Pets Best is a great option for pet insurance. There are a few areas folks shold be aware of though: *Claims can take a bit longer than some other places *I, peroanlly, have had experience with huge yearly rate increases for my dogs' policies *Anything not FDA approved is not covered (so if my vet prescribes a Chinese herb for example to my dog, that is not covered) - this is true for most insurances though (if not all) I am thrilled that they do cover physcial therapy (hydrotherapy, laser, acupuncture, massage) this is huge especially as our pets age and need these services.”

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Posted 3 months ago

“This claim went thru in no time Thank you for being efficient”

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Posted 3 months ago

Hi Ellen, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 2 months ago

“I've only been with them a short time but they are very timely with their communication and review. i've had two claims and both were resolved within a week of submitting. Absolutely no issues to date”

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Posted 3 months ago

Hi Cynthia, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -AS

Posted 2 months ago

“Doubling the premium for the same return. Not worth it. Sad I chose this company over the one that has a higher and better reputation.”

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Posted 3 months ago

“Claims are paid within days.”

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Posted 3 months ago

Hi Sherry, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

“Pets Best Pet Health Insurance has been an outstanding experience for me and my pet. Their communication is excellent, and they keep me informed with helpful updates and information. I recently submitted my first claim, and the process was smooth. Pets Best responded promptly and covered my pet’s eligible expenses as expected. Their customer service has given me peace of mind knowing my pet is protected. I have already recommended Pets Best to my friends and family, and I will continue to do so. In my experience, Pets Best truly lives up to its name. Highly recommended.”

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Posted 3 months ago

Hi Jose, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -AS

Posted 2 months ago

“Love having the security of Best Pets I think this is only the second time I have had to use it in years. Molly is a special girl and don't know what I'd do without her 💕 Best Pets has been great! Thank You!”

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Posted 3 months ago

Hi Catherine, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,637 reviews