Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,457 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The coverage and payments were always on point and I was always happy. Claims can take awhile to get paid out, usually 3-4 weeks, but I believe it’s worth the wait for the excellent coverage”

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Posted 3 months ago

“We've been moderately satisfied. At first, we had both wellness and emergency coverage for our 4 cats and 1 dog. But it took two years worth of cycles to really conclude that the wellness insurance was not paying off -- their reimbursement for vaccines, etc. is just too low. So we were paying more for insurance than we were getting back. The claim submittal process and portal is easy to use. Customer service is good.”

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Posted 3 months ago

“Will be a 5 if they cover more pet care if needed. I have to be honest, they reimbursed me $270 out of $500 already which is really good! 5 stars if I don't have to pay $100+/ month for 12 months and still have some coverage!”

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Posted 3 months ago

“Pets Best has denied things that should have been covered. I am in the medical profession and I am certain the were not preexisting issues as Pets Best stated. It was frustrating to say the least.”

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Posted 3 months ago

“Pets Best has been a great option to ensure my pet pets get to care they need. Pets Best keeps me well informed about changes such as premium increases and updates about the status of my claims. As far as coverage goes, I’ve been very satisfied. The one recommendation is having a running total of deductible paid on the website/app. Thankful for the coverage.”

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Posted 3 months ago

“Pets best insurance I have for many years on all my dogs Always payed quickly on the claims and never had issues I have and would pets best.”

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Posted 3 months ago

“Very happy with Pets Best Pet Insurance !!!”

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Posted 3 months ago

“O happy on reimbursement on well care! Need to rethink well care”

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Posted 3 months ago

“Well so far I have submitted claims and have had zero reimbursement”

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Posted 3 months ago

“Fast processing and simple website 🐾”

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Posted 3 months ago

“The app is terrible and even using a web browser can be faulty”

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Posted 3 months ago

“My lovely cat ingested a foreign object that caused a full blockage in her small intestine. The entire experience was scary, and traumatic for the entire family, especially when I was told how much emergency surgery cost to remove it. Thankfully I had purchased accident and illness insurance. The entire process filing a claim was a breeze i uploaded the invoices and less than 2 weeks later the claim was approved and I was reimbursed. Definitely a must have for pets owners!!”

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Posted 3 months ago

“FOr whatever reason the glitches that were occurring changed the name of my pet and i had to jump through several hoops to have it changed and then to make sure my babys claims were paid. Also the hold time was always more than 30 min and I work during the day and recieve only a 30 min break during the hours where the staff is available. Very inconvenient.”

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Posted 3 months ago

“Awesome service and great insurance”

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Posted 3 months ago

“Pets Best was recommended to my husband and I from a friend and we are so happy with the assistance and friendliness of the staff.”

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Posted 3 months ago

“Easy to navigate, ability to customize deductible/oop amount.”

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Posted 3 months ago

“This was the first time I was able to make a claim on this insurance, and it was simple! I had approval in a few days with no trouble!”

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Posted 3 months ago

“The wait time for customers support is horrible! It took 30 minutes to talk to a human! The representative was very kind and knowledgeable. It’s a shame this company does not value efficient customer support. Online can not do everything that a human can.”

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Posted 3 months ago

“So claims I submitted last year took forever but I figured they were just growing so fast they needed more staffing to keep up so didn’t complain. Just filed my first one this year. I filed on April 3 and they had an EOB to me by April 7th. Still waiting for the deposit though.”

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Posted 3 months ago

“Nver made it clear that you change locations for billing and claims”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 32,457 reviews