Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,621 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,621 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their web site is very easy to navigate and I'm happy with the coverage we have for all our pets. Some of the claims take a little longer to process but overall its been a great coverage for our pets.”

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Posted 3 months ago

“I have tried several times to submit a claim for an ongoing unknown illness for my dog, and it keeps saying I am logging in from a new device. I have had the same computer for YEARS, and it never actually sends an email to verify the device. So I can't log in to submit the claim, PAY MY BILL, etc. Also, no word on the remibursement status, it takes A VERY LONG time to get reimbursed for claims. Or even to find out if they are being reimbursed or not. That being said , so far the premiums have been reasonable compared to other companies, but the website is terrible and if I am not going to get reimbursed I could have just put this money into a savings account. Insurance in general is quite the disappointment.”

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Posted 3 months ago

“The worst place and the worst service i ever encountered.”

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Posted 3 months ago

“My cat had major surgery one month ago. They have honored their commitment to coverage.”

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Posted 3 months ago

“Both the app and the website perform terribly. Most of the time I am unable to log in so I cannot submit a claim or check status. This week there are system errors that the site says are intermittent but I have tried every day multiple times and I cannot access. Huge waste of time and frustrating. Even worse is that claims are denied that should be covered and as a customer I have no recourse. Additionally, for most claims the processing time has prolonged delays”

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Posted 3 months ago

“They changed the rules and also increased the prices. I don’t like the wait time for all the claims and neither the resolution.”

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Posted 3 months ago

“I’ve been pleased with Pets Best for my dog I appreciate their service”

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Posted 3 months ago

“Very pleased with coverage and timely reimbursement for my plan”

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Posted 3 months ago

“Too many delays processing claims, then deny claims based on information they request from you. Communication is terrible and not fully satisfied with how things are handled.”

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Posted 3 months ago

“I have been happy with the service. Quick responses.”

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Posted 3 months ago

“Fast response, fast payments. Detailed about what is paid and not. You won't go wrong with Pets Best.”

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Posted 3 months ago

“I like the insurance, but I wish you would pay more of the costs. It is helpful though, and comforting to know if my cat or dog gets very sick, a lot of the vet bill would be covered.”

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Posted 3 months ago

“I used to have no complaints. Claim processing was quick, and there were no issues. The portal has now been down for over two weeks, and there is no way to file a new claim or even just update an existing one. I keep receiving e-mails requesting additional information for an existing claim, but keep getting an error message when trying to upload the requested info. Very frustrating.”

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Posted 3 months ago

“Claims take way too long to process. I have Trupanion for my other pets and the process is seamless and smooth and I have been reimbursed in days. With Pets Best it is weeks or months if at all. They seem to spend more time looking for ways to deny your claim than process it. I did give two stars as they have reasonable pricing however it comes with a price of waiting forever for reimbursement if at all”

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Posted 3 months ago

“Very disappointed in the amount of money we get back..”

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Posted 3 months ago

“Always a reason why the “sick visit” isn’t covered. Been stuck in a loop for over a week, can’t log in, does not send a link to my email. I have called twice to be told making “upgrades” to their services. Haven’t been able to submit a claim- very frustrating.”

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Posted 3 months ago

“I love PetsBest health insurance! We had it with our first dog Ajax his entire life. It was a life saver towards the end when he had knee surgery and a few years later he got cancer. It was worth every penny to have the peace of mind of pet insurance. Now with our new pup Lexi, I decided to get it when she was just 4 months old. I was tempted to wait a while since she's so young I thought, but guess what?!?! One day Lexi decided to eat some toilet paper and got an obstruction. Thankfully she was already insured and as always, PetsBest came through for us. I highly recommend this for dogs any age!”

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Posted 3 months ago

“Pets Best claim submission is so easy and their reimbursement was exactly what my policy said it would be. I am very pleased with this pet insurance.”

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Posted 3 months ago

“I enjoyed having associates guiding me, with their knowledge of Insurance for my pet.”

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Posted 3 months ago

“Benefits are great, but customer service and claim turn-aorund time is often delayed.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 30,621 reviews