Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,781 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far i have used this insurance several times , it takes about a month , to finalize but well worth it …. So far i love it and its accurate on the plan you purchase ! 5 stars….”

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Posted 3 months ago

“I used to have 12 dogs covered on Pets Best, now I have 9 because my premiums are going up so much, I can no longer justify the cost. At this point, I will take my chances. Theses are marginal increases, these are huge increases for young dogs with no health issues. My Trupanion has gone up by a few dollars. Very disappointed in this company when it used to be a great company and very affordable.”

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Posted 3 months ago

“Submitting claims is SSSSSOOOO EASY! They process quickly, and money is deposited into my checking within days. Their customer service is top notch.”

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Posted 3 months ago

“I wish I could get a quicker response if I call or email with a problem or question. A quicker response via phone or email will get you the fifth star.”

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Posted 3 months ago

“Pets Best upholds their policy converse and is accurate and reliable in their reimbursements. I have two kitties on Pets Best insurance and both had issues in the same year with multiple visits to the vest and several claims. Pets Best covered all we pay our premiums and deductibles for with no difficulty. It’s a relief to have Pets Best for our fur babies care.”

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Posted 3 months ago

“True to their word and honor coverage terms without any hassle. This is a great insurance company!”

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Posted 3 months ago

“From 8/8/25 It's so strange that the more I send, the more pushback I get. CostCo Pharmacy cannot list Bear's name on receipt but Vet info does along with which the prescription is being filled. (2nd resubmit, I highlighted & drew arrows since all the info was on the photo copied vet & CostCo receipts.) Why what worked in past doesn't work now? Third time I've submitted, third time I have been told they need to be resubmitted. Soution: Since I just renewed my 2nd year membership with Pets Best in March 2025 for $416.+, I will continue submitting the Vet printout and CostCo receipt (& Bear's name handwritten) while I line up a more accommodating pet insurance.”

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Posted 3 months ago

“Ease to file a claim!”

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Posted 3 months ago

“They took forever to process my claim, they advertise that it’s 3 business days but it took almost a month so that is false advertisement. They barely covered my claim stating that some things didn’t meet the requirement so I’m considering going to a different company to insure my dog.”

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Posted 3 months ago

“We have had Pets Best for several years now. Although premiums rise we have had options to adjust coverage to make it affordable for us. Keeping Pets Best has worked out fabulouly for us. My last claim was potentially confusing as it included multiple issues, however it was handled well and we were paid out fairly and totally for our coverage. Very pleased!”

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Posted 3 months ago

“It takes too long to be refunded. They are timely to receive your payments, but inefficient to refund payments. I plan to change to a different company at the end of my term.”

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Posted 3 months ago

“Excellent”

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Posted 3 months ago

“Terrible service, it took them a long time to respond to my claim, too many obstacles to process it, and when it was finally processed they told me they couldn't issue a refund because it wasn't covered, when that service is covered by the coverage I contracted. When I tried to contact someone to explain why they didn't just answer the machines, I was never able to speak to anyone. Terrible customer service.”

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Posted 3 months ago

“quick turnaround and easy simple explanations”

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Posted 3 months ago

“The policy cost too much and It takes way to long to get any information back.”

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Posted 3 months ago

“I recommend everyone I talk to about pet insurance. Pets best has great customer service, they are fast in response for claims and have helped me out in crucial moments with my little doxin. I HIGHLY RECOMMEND.”

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Posted 3 months ago

“Always prompt claims service.”

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Posted 3 months ago

“Pets Best takes an extremely long time to process claims. Other than that I am very pleased with this pet insurance.”

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Posted 3 months ago

“They made the process of filing the claim during my dohgs stressful recovery site. THEY were / are awesome. I would have been in trouble, lost without them. Thank yiu for taking care of me and my family!”

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Posted 3 months ago

“I have been impressed with Pets Best since I first signed up several years ago. It’s my first time buying Pet insurance and I highly recommend them. They are reasonably priced and if you call to get an understanding of your options, they are very thorough in explaining things to you so you can make the best decision for your pets. They process claims relatively quickly and accurately. They cover exactly what they say they will. Five star customer service in my kind.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 29,781 reviews