Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,622 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,622 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I almost think PetsBest tries to avoid any contact and does not do there part willingly. My claim was paid but not a suction/feeding tube. I requested an appeal. I obtained medical records but was unable after 3 different attempts to forward them for review. I called and waited 1/2 hour to talk to someone who gave me a gauranteed email... that failed too.”

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Posted 3 months ago

“They have been unable to fix their significant website issues for weeks now. Unacceptable. They are slow to pay large claims. Their customer service representatives are very professional and polite, bu their back office personnel clearly struggle to perform satisfactorly.”

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Posted 3 months ago

“Very slow to fully process claims.”

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Posted 3 months ago

“I am very happy with pets best pet health insurance! First pet insurance I tried and I absolutely love it!”

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Posted 3 months ago

“Pets Best makes it really easy for us to submit claims and get the care that we need for our pet. Peggy was a rescue and we knew nothing about her background, but we knew that she had some previous injuries probably from mistreatment. That’s best covered everything that happened to her afterwards, including two different types of cancer and some arthritis. We would’ve had to make a very different decision with our pup if we didn’t have Pets Best—they gave us the peace of mind that we could ensure she gets the care that she needs. At the time we didn’t know that her one year survival rate was estimated at 10 to 15%, but two years later, she is still an energetic and feisty dog, cancer free!!”

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Posted 3 months ago

“So far it's been working great. Just don't like every year the payments go up. My dog just got diagnosed with diabetes and cushions disease. With the insurance helps with so much”

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Posted 3 months ago

“Normally I would have given a higher score, but i have not been able to login to my account since September 2025. I had to send in a claim online as I could not get into the account after talking to customer support. Please be more mindful and provide better communication when you are experiencing technical issues with the customer portal.”

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Posted 3 months ago

“I'm thankful for my dog's coverage.”

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Posted 3 months ago

“The claims process is straightforward and covers what the policy states it will cover.”

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Posted 3 months ago

“I appreciate how quickly Pets Best pays our claims and is always available to answer any questions.”

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Posted 3 months ago

“My pet has ongoing pharmacy needs, all I do is upload my receipt and I get the refund into my bank account. Its very easy to submit claims and get reimbursed this way. Also I have done this for specialty visits and ER visits. Everything that is in my contract to be covered, gets reimbursed with no issues.”

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Posted 3 months ago

“Our puppy has gotten herself into trouble with ingesting items not meant for her and Pets Best has covered everything without any issues. Thank you Pets Best.”

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Posted 3 months ago

“Recently, My claims were not processed in a timely manner! I could not get logged in. Had to change my password several times.”

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Posted 3 months ago

“I'm extremely disappointed in the fees that are implemented for submitting claims. I have 2 dogs now 8 & 9 years old, that I have had insured with Pets Best Insurance since they both were 8-9 weeks of age, both have Full coverage +Wellness Care Plan & The Premium has more than Doubled for both of my dogs. It's getting to the point where I can't afford it anymore.”

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Posted 3 months ago

“I can't really Raye you but I sent a request for reimbursement of a claim on October 8 and I'm still waiting on it.”

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Posted 3 months ago

“Excellent! I’m getting a new (not a replacement!)shih-tzu. I will renew with you after I get her on November 30th. Thank God you’re there!”

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Posted 3 months ago

“Processing of claims is lengthy. Quality of support from representative is inconsistent.”

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Posted 3 months ago

“Waste of money. They work hard to find ways to deny claims.”

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Posted 3 months ago

“For 2025 the best..Insurance was critically needed for 4 year old australian labradoodle (NYC) who was ill for numerous reasons and Pets Best came through with contracted amount -soooo happy. For other years barely made the dedcutible for illness, but this year amazing...”

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Posted 3 months ago

“Very responsive. Claims are handled quickly. The app is easy to use. Very happy with this insurance”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 30,622 reviews