Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,639 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,639 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“I was very surprised at how easy it was to file my claim.i was equally surprised at how quick the claim was processed. Pets Best is the best in my opinion.”

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Posted 3 months ago

“It took a ridiculous amount of time to process the claim.”

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Posted 3 months ago

“I have used this insurance multiple times times. The website is user friendly, customer service is great, and reimbursement is quick.”

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Posted 3 months ago

“My biggest claim/issue just occurred and I couldn't be happier. They paid claim quickly and without any issues or delays.”

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Posted 3 months ago

“Takes 3 to 4 weeks to get an explanation of benefits then another 5 to 10 days for reimbursement”

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Posted 3 months ago

“Ease of managing claims”

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Posted 3 months ago

“I had an amazing experience. My dog was diagnosed with a soft tissue sarcoma and we were told average lifespan was around 1y without intervention other than surgery. He had the surgery and then we got referral for radiotherapy. The consult gave us all the information we needed to make a decision and although the anesthesia/radiotherapy was rough, they treated us and our Wall-e with kindness and answered all our questions through the process. Wall-e is now in remission and as happy as before he got the tumor. Had a great experience with all the staff and the doctors who are caring and made sure to keep our baby safe and healthy. Thank you!!!!”

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Posted 3 months ago

“i think almost 20$ a month increase is excessive i understand pet is getting older but barely submit claims generally it is increased approx 10$”

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Posted 3 months ago

“Pets Best is easy and convenient. Filing claims take very little time and customer service is very helpful.”

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Posted 3 months ago

“I have been very pleased with my experience with Pets Best. I purchased the accident and illness policy and when the worst happened, PB was very helpful walking me through my policy, what was covered and best practices for submitting my claims. Payouts have been prompt as well.”

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Posted 3 months ago

“There is hardly any coverage when your pet ages or has any diseases pop up, even if they were diagnosed after the fact. The rates are so high for me to spend hundreds that "don't count" toward the deductible. I am positive they use AI to deny everything and then I pay over a grand every year to get $15 in reimbursements for things they used to cover hundreds for. This is the worst insurance company I've ever dealt with. Cheapskate company that will rip you off.”

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Posted 3 months ago

“Must have for every pet parent.”

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Posted 3 months ago

“My cat’s monthly medication keeps getting denied for it being “ a special diet” although it’s an injection for osteoarthritis that is listed as a covered medication. When you call the help line they tell you that’s it’s an AI mistake and I need to email to “put human eyes” on my claim. When you email it takes about 3 days for them to get back to you to tell you reviewing the claim could take up to 30 days. I shouldn’t have to wait 30+ days for a covered medication to get resolved. I still have not been reimbursed for this medication even though I first emailed them in May. Still waiting on reimbursement for March- July reimbursement.”

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Posted 3 months ago

“I think this coverage and service is okay, but the premiums are expensive .”

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Posted 3 months ago

“Best pet insurance ever. Always pay very fast and don't hassle me with paperwork and I love the way they cover so many things. I would recommend them to anyone”

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Posted 3 months ago

“Always get a timely response.”

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Posted 3 months ago

“Claims are sometimes processed quickly and other times they are processed on the slow side. Pets Best just had a Rate Increase that was that was on the HIGH side. The rates have gone up significantly.”

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Posted 3 months ago

“Easy process for submitting claims, quick review and approval, and timely processing and payment.”

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Posted 3 months ago

“Anytime I have a question, I have found the answer. And now that my 5 year old Aussie is having chronic pain, I am able to be confident in my medical decisions for me with the coverage I have with Pets Best.”

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Posted 3 months ago

“I have been with Pets best since I adopted my 11 year old greater Swiss Mountain dog. They have been with me every step of the way and in the future if I ever need pet insurance, I will come back to Pets best. In addition I have recommended it to many of my dog friends and Swissy enthusiasts.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 33,639 reviews