Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,782 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,782 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No hassles, quick and easy submission and response or reimbursement.”

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Posted 3 months ago

“Pets best is an excellent health provider that I’ve used for the last few years for my pups”

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Posted 3 months ago

“Excellent insurance company and reasonably priced. Came through for me when I needed them.”

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Posted 3 months ago

“Generally good. Processing claims takes a bit longer than expected but generally good.”

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Posted 3 months ago

“Very disappointed in huge cost increase.”

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Posted 3 months ago

“I receive what I subscribed to as far wellness and routine vaccines. But I feel I was very well treated when it came to non-routine incidents. My girl developed epilepsy after about 2 years. Earlier this year she had a cluster event which required a trip to the emergency vet and some follow-up afterwards. She also requires medication everyday. I was very happy with attention and claim handling and reimbursement. I will be renewing my coverage.”

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Posted 3 months ago

“I appreciate Pets Best paying our claim for our dog who had to have emergency life saving surgery.”

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Posted 3 months ago

“The good: easy submission of claims with quick claim review and direct payment to bank account The bad: your deductible is 120% of your chosen amount, because they only credit 80% of a paid bill towards your deductible, claiming the other 20% as a "co-pay" (even though the customer paid it). I have worked in human health care for 40+ years and have never seen an insurance company deduct a "co-pay" amount when calculating how much of the deductible has been met. The ugly: after 4 years of no claims, my premium this year doubled to $3,000 for one dog (I will own this as my mistake, as I did not check on the new premium before auto-renew occurred. It did not occur to me that the premium would increase by 100% - my bad)”

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Posted 3 months ago

“Fast and efficient”

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Posted 3 months ago

“Response time to claims is fair to good. Pricing seems to be inline to better than most that I have looked at.”

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Posted 3 months ago

“I have never had a problem with eligible claims. Communication is appreciated. Customer service is very helpful and easy to deal with. Highly recommend.”

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Posted 3 months ago

“I've had PetsBest for my two dogs (a Golden Retriever and a German Shepherd Dog) for going on 8 years now. I'm a Licensed Veterinary Technician and even with my discount, pet care is VERY expensive! I've never had an issue with them covering my claims, as I understand my policy very well on what will and won't be covered. The only reason they aren't 5/5 stars for my review is the turnaround time for some claims takes 3 to 5 weeks to see money back. Prescriptions are covered within a week typically but diagnostics or a hospitalization claim has taken 4+ weeks. I also confess a star is taken off as each and every year my policy has gone up and up. I understand paying more because veterinary care is also going up and up, but some of the rate hikes have seemed extremely substantial considering they claim they do not charge more for pets issues. I know my dogs are getting older as well but a 58% rate increase this past year seems excessive, and I'm slightly scared for my February 2026 renewal at this rate.”

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Posted 3 months ago

“When I look at what is covered and paid for with this insurance, I question if it is worth it. My vet charged about $700 for a wellness check, tests and vaccines. Insurance paid onlly $235. With the insurance price going up, I may just pay out of pocket.”

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Posted 3 months ago

“I’m so thankful for Pets Best! It has been a 100% positive experience. My dog has unfortunately had quite a few issues, and his claims are processed extremely quickly and without any fuss. Great communication, wonderful insurance. Highly recommend!”

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Posted 3 months ago

“First, knowing that I have pet insurance for my Prince is comforting! I've had this insurance since he was 3 months old. He's been pretty healthy. This year, I've submitted claims for an injury and even more recent health concerns. I appreciate the immediate communication that I receive from the start of the claim to its completion. The summary is very detailed and outlines what is expected with the benefits and refund that is to be expected.”

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Posted 3 months ago

“I feel insurance for my pet is a must to give him the best life and help me with unexpected costs. Pets Best is a great company with fast reimbursement and all digitally done on my phone . They respond quickly and covered costs are direct deposited. I definitely recommend them to anyone looking for pet insurance.”

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Posted 3 months ago

“Claims take quite a while to process, but the checks come quickly.”

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Posted 3 months ago

“Takes a really long time to get claims completed at least for new pets. Seems to be going faster now. Phone app doesn’t always work so that’s kind of a bummer. All in all though I would Recommend this insurance. Good prices and the coverage is good.”

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Posted 3 months ago

“Pets Best provides pretty good coverage and processes claims fast. The premiums have increased a lot in recent years for my “senior” kitties, but it provides peace-of-mind in case they develop anything really serious. I have been a customer of Pets Best for about 20 years and I will continue with them.”

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Posted 3 months ago

“I have been quite pleased. Your response to claims is great. Not happy with the rise in cost.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 29,782 reviews