Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,017 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“coverage descriptions are not real clear in youir policy”

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Posted 3 months ago

“easy to deal with reimb”

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Posted 3 months ago

“So happy with this insurance for my 1 year old puppy. We had to go to the vet quite a bit after first adopting him, and have never had any issues in getting our claims taken care of. The website and app is very intuitive. We even called in to inquire about a possible surgery and the woman we talked to was well-informed and provided us valuable information if we had to proceed with surgery. Overall, I am impressed with the service provided and will continue to be a customer as long as we have pets.”

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Posted 3 months ago

“easy to submit a claim and quick response and reimbursement.”

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Posted 3 months ago

“Claims are processed fast with detailed explanations.”

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Posted 3 months ago

“Pets Best is a good company, but we didn't really save anything at all. The policy keeps getting more and more expensive. Each year it goes up. I had to cancel our pets insurance because we just can't afford it anymore. The older your pet gets the more they charge. Ridiculous.”

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Posted 3 months ago

“Pets Best has remained my favorite pet insurance company out of the few I have been with over the years. While annual raises in premium are to be expected, theirs isn't jacked up greatly, year-over-year. For the most part, their reimbursement process is very quick; however, I have noticed some lag time this past year. There is one question that I have, and that I do not understand, which is why do you not cover an animal being fixed? This is definitely a necessary procedure on animals not being used for breeding, so I'm extremely curious as to why (and I do hold the most expensive policies for my dogs which raises my question even further).”

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Posted 3 months ago

“Have been consistent with reimbursement of claims. Some claims of large amounts take longer to process but eventually they are paid out. They constantly update you on the status of your claims And are very apologetic for the lack of expediting them quickly The only thing I didn't like was the limits on wellness plans”

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Posted 3 months ago

“Great experience! Always very straight forward.”

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Posted 3 months ago

“always fast and efficient”

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Posted 3 months ago

“My claim was processed very quickly. I do wish there was some sort of pre-approval option to help make expensive decisions easier.”

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Posted 3 months ago

“Great pet insurance.”

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Posted 3 months ago

“Always quick reimbursement for all non-routine health expenses.”

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Posted 3 months ago

“Very helpful when submitting claims”

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Posted 3 months ago

“The coverage is very good for the price. Claims are easy to submit and payment is prompt.”

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Posted 3 months ago

“The claims submission process was seamless and easy. I cannot give five stars at this time, since the payment has not shown up in my bank and Pets Best has not provided any information regarding when I should see this.”

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Posted 3 months ago

“Service is fast and efficent.”

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Posted 3 months ago

“You guys are the best!”

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Posted 3 months ago

“Claim was processed very fast!!!”

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Posted 3 months ago

“Always so easy to submit a claim. Fast turnaround and thorough explanation of benefits”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 33,017 reviews