Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,622 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,622 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a slow start, with some assistance from, Pets Best the company kept me informed on my claim with a check being the final result.”

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Posted 3 months ago

“Pet's Best continues to impress. Our recent claim was received easily online, processed quickly and paid out in accordance with our policy - no problems. As my dog ages and his health issues become more complex, it is a great source of comfort to know that we do not have to make difficult decisions based only on financial considerations, but instead can focus on what is the best treatment for our old boy based on what our Vet recommends. I highly recommend getting insurance to any new pet Owner, especially Owner's of rescue animals, and I specifically recommend Pet's Best based on my good experiences with them. Thank You again, Pet's Best.”

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Posted 3 months ago

“Processing of claim took much longer than promised or expected. Also, the explanation of benefits was sent in two separate emails days apart, so that I was confused that nothing had been covered since I know I have some (limited) wellness benefits.”

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Posted 3 months ago

“A great way to protect your pet from costly visits Fair reimbursement and quick turnaround from claim to payment.”

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Posted 3 months ago

“Easy submissions of claims, fast response, good stuff!”

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Posted 3 months ago

“Website is easy to use and results of submission are generally quick and "fair". I've been satisfied with the coverage and recognize that no insurance is "perfect". But we are happy with Pets Best and see continuing for the future.”

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Posted 3 months ago

“My claims are paid with no hassle.”

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Posted 3 months ago

“HORRIBLE! I do NOT recommend. This company doubles premium rates annually. First year $40/month. Second year $80/month. Third year $160/month. Fourth year $230/month! They take too long to process claims and reimburse you. The claims process is arduous with the APP and website oftentimes not functional. Today, I spent an hour preparing a document for a claim - only one invoice per claim - so for medication, I have to consolidate monthly invoices into one document. When I hit the SUBMIT button, I got a message saying: “This request is blocked”. Attempted again and received same message. When I called customer service to see why and figure out how to submit my claim, I receive a message that customer support is CLOSED on Sundays! I want to cancel my insurance and there is no way to do it on the website. Now, I’ll have to sit on the phone and wait for extended period of time to try and cancel. They waste your time, lock you in and make you work so hard for everything including canceling.”

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Posted 3 months ago

“Took my pup on for a wellness visit and sent on the receipt. Got an answer and reimbursement within a week. Super easy and fast.”

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Posted 3 months ago

“I have had this insurance for several years and made numerous claims. They have always been processed timely to our satisfaction.”

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Posted 3 months ago

“Excellent coverage! My only complaints is they are quite slow to process my claims; therefore slow to pay.”

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Posted 3 months ago

“Pets best, has literally saved my cats life! Thank you, eternally grateful!”

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Posted 3 months ago

“Worst experience ever, bordering on outright fraud. From representatives lying to me about waiting periods not being applicable, then getting denied because of a waiting period, to two months processing claims, inability to get records from the vet’s office… even after I waited more than a month to take my dog to the vet again, they denied that claim as well after all but assuring me on the phone that it would finally be approved once the claim was reopened. The worst part? The way they denied the claim seemed to make it clear that any future claims I filed, no matter how far down the road, would be denied also. Complete scam company, they even told me it wasn’t worth filing a complaint because nothing would be done. I’m out about $2,000 in vet bills but I hope my review saves at least one person from wasting their time and money with this awful company.”

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Posted 3 months ago

“excellent service....i recommend all the time”

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Posted 3 months ago

“We have been very happy with Pet's Best Insurance in the two plus years we have been with them. They are prompt with our claims and the few times there was a delay, we were notified of the reason why and as soon as they had all the information the claim was settled. The staff is polite and conscientious and very helpful if we have any questions about our EOB. I highly recommend them. The policy itself is very comprehensive.”

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Posted 3 months ago

“Claims take too long to process!”

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Posted 3 months ago

“I find the reimbursements to be timely. I’m not a fan of the website continually stating that the server is down and to try again later or the service is temporarily unavailable. This happens quite often which delays me inputting my claim.”

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Posted 3 months ago

“Awful. As soon as our policy period is up, we will be switching. They hardly cover anything. There’s no mention of copays in the “quote” that we received.”

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Posted 3 months ago

“It was easy to file a claim online and upload the related documents. Then I was informed all along the way that it was received, they were working on it, the deductible, and that a check was sent. Beautiful!”

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Posted 3 months ago

“This is the first time I have had to use my dog's insurance and I am learning all the loop holes of submitting a claim, what's covered and what'w not. as well as what information is needed from the vet. It's a process, but so far so good.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 30,622 reviews