Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,286 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,286 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Crappy insurance company that costs a lot when they barely cover anything.”

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Posted 3 months ago

“Secured Pets Best for our 4 mo old GSD puppy. Took him for his first wellness visit and then submitted a claim for reimbursement. Within a couple days I received a detailed explanation of the claim and notice that payment would hit my account shortly. I wish ALL insurance worked this way! Pets Best is absolutely amazing.”

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Posted 3 months ago

“I have had Pet's Best for 7 years for my 3 Shelties. They have had multiple health issues, some due to the poor breeding (of which I was unaware). Others were just unfortunate health incidents. Pet's Best has been WONDERFUL. They have promptly paid 80% of the bills and have rarely denied any procedure (I have the 80% option). I would be in debt or have used up some of my IRA to pay their bills. Pet's Best is a blessing for me!”

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Posted 3 months ago

“Horrible customer service, takes forever to close claims.”

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Posted 3 months ago

“PetsBest routinely rejects my claims because our Vet handwrites the receipts & soap notes, delaying every one of my claims 4+ weeks. Last 2 claims...... I myself....read the medical receipt ...then....I Myself....re-wrote those line entries despite me having ZERO Medical Background. Only 2 line antibiotic & anti-inflamatory medentries required me to Google which identified the meds immediately !! Petsbest claims reveiwers are either untrained or LAZY. Rather than call our Vet OR simply Google meds (ie: for ear infection) they reject my claims every single time. Then....I wait 20-30 mins for a PetsBest ti answer their phone...+ 50% of those CR Reps seem " annoyed" I've inetrrupted their Work at Home Routine. Pathetic.”

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Posted 3 months ago

“Take too long to answers the claims”

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Posted 3 months ago

“I am very happy with Pet’s Best pet insurance. My dog has kidney disease and the bills pile up, but Pet’s Best works hard and pays my claims very quickly. I appreciate that so much, so it makes it easy to pay my credit card right away.”

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Posted 3 months ago

“It’s been very slow. They promise new updates will improve, so we will see.”

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Posted 3 months ago

“Before Pets Best upgrade their system, I would have given them a 3 Now that I've seen how their new system works, I'm very pleased and give them a 5!”

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Posted 3 months ago

“Constant issues with access to my account online. Multiple calls to customer service without resolution.”

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Posted 3 months ago

“I wanted to have a good experience with PetsBest Insurance but so far it's been hard to get a hold of them and submit claims as their website has been down for months so I cannot log in or view my policy documents or submit and view claims outside of mail/email.”

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Posted 3 months ago

“The great review is you are timely when I submit the pet vet bills and the the overage. The reimbursement is timely. The yearly increase has been fair. The bad review from me is that your premium for this year is unfair. It has been not that insurance companies have made up to a 1500 percent profit! I would like to know what your profit is? Plus your changing to a better or AI system shouldn’t be my burden. Paying $191/month is fair because my dog has a heart issue. Raising the fee to almost $300/month is wrong. I hope you are and reconsider my premium.”

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Posted 3 months ago

“Very slow processing for claims, a few times our cleans have been over two weeks prior to notification of receipt!”

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Posted 3 months ago

“Reimbursement was really quick with no isdues”

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Posted 3 months ago

“An amazing company! They have processed a few claims for our pups and all was done without any hiccups! Highly recommend!!!”

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Posted 3 months ago

“Lucy is my second pet to be insured by Pets Best. She is currently in ongoing treatment for mast cell tumors. Pets Best’s coverage is the only reason I am able to continue with the treatment/surgeries and prolong the life of my otherwise healthy and happy best friend. 5 stars.”

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Posted 3 months ago

“I’ve found Pet’s Best to be both easy to work with and very responsive. I highly recommend them.”

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Posted 3 months ago

“Pets Best prompt processing of claims is a claim to fame in today's world! If only my personal health insurance was as attentive.”

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Posted 3 months ago

“We have been pleased with Pets Best. Claims are taken care of in a timely manner.”

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Posted 3 months ago

“Pets Best was easy to sign up for, easy to submit a claim, and they made everything about our plan and reimbursement simple to understand!”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 31,286 reviews