Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,782 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,782 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best is amazing and provides adequate coverage for my dog. The claims process isn't too bad, and claims are mostly processed and paid out in a timely manner.”

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Posted 3 months ago

“Il very happy with your business”

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Posted 3 months ago

“We are very happy with the service and cost of our dogs policy. They have been prompt with reimbursement and attentive to correspondence.”

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Posted 3 months ago

“Easy to work with and fairy fast payment.”

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Posted 3 months ago

“Thanks! You guys do a great job..”

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Posted 3 months ago

“Takes way to look to process claims”

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Posted 3 months ago

“So far it's been superb”

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Posted 3 months ago

“They are amazing.”

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Posted 3 months ago

“The review and decision was very prompt.”

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Posted 3 months ago

“Very quick process of my claim, thank you.”

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Posted 3 months ago

“Transparent policy and coverage. Timely claim filing and resolution process.”

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Posted 3 months ago

“I actually liked PetsBest for the longest time, even though the premiums increased 50% over four years. However, I just received notice of an ADDITIONAL 80% increase in my monthly premium, now $90 a month--which is more than I pay for MY health insurance. My premiums have now TRIPLED in a period of 5 years, and I will be researching alternatives to PetsBest.”

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Posted 3 months ago

“the reimbusements used to be quick and efficient. now they are slow if at all. I called and the person i spoke to could care less. looking for a new insurance company”

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Posted 3 months ago

“Always kept up to date on the goings on of the claim. My last submission was processed and paid quickly.”

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Posted 3 months ago

“I refer at least one person a week to pets best insurance. I’ve not had any others to compare to but they gave me the best rate when I was shopping and they’ve never given me trouble about a claim. I find their processing times to be fair. They’ve kept up their end of the relationship and I appreciate that. I specifically joined a pet insurance research Facebook group to refer ppl to them as often as possible.”

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Posted 3 months ago

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Posted 3 months ago

“We’ve had Pet’s Best insurance for 5 years and have been very happy with the coverage, customer support and ease of filing a claim.”

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Posted 3 months ago

“They have been great to work with.”

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Posted 3 months ago

“Totally amazing and prompt customer service. I tell everybody about you.”

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Posted 3 months ago

“My pets have been insured with Pets Best since 2018 and they have always paid as expected on the claims I have submitted. I gave a 5-star review because of their high integrity in claims approval – they pay out what they promise and that is very important to me. However, my most recent claim (June 2025) was not on par with what I was used to from past claims. While I did eventually receive the claim in the amount I expected, it took longer than 25 days and there was very poor communication along the way. I didn't receive an email asking for more records until 18 days after I had submitted the claim. I am hoping this was an anomaly and not the new normal given their huge portfolio increase. My first claim was pre-COVID and at that time the claim approval was fast. A claim I submitted during COVID took longer, but I had expected that. We are now 5 years post-COVID and taking 18 days to request medical records and over 25 days to decide on a claim seems like Pets Best may not be staffing according to demand.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 29,782 reviews