Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,283 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,283 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good communication”

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Posted 3 months ago

“THE WORST! I have not been able to get into my account for MONTHS!!! You never pay out. As soon as I can get a hold of someone I AM CANCELLING! You have taken more of my money then I have EVER received in covarage. YOU TOTALLY SUCK!”

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Posted 3 months ago

“I am not yet impressed. I have only been a customer for a handful of months, and I have had to call on three separate occasions for one claim. I had to wait anywhere from 30 to 60 minutes for each call as well. While the Customer Service representatives were super nice, They should not have to happen for continuous miscommunication within your department of handling a submitted claim.”

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Posted 3 months ago

“Great job Fast did exactly what they said they do”

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Posted 3 months ago

“Pets Best offers great coverage options and the claim process is quick and easy”

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Posted 3 months ago

“Not good with communication hard to use”

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Posted 3 months ago

“I find the time delay from when a claim is submitted to when a refund is issued is excessive.”

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Posted 3 months ago

“Wonderful staff and doctors.”

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Posted 3 months ago

“Still waiting on a claim from November 14th.”

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Posted 3 months ago

“Very easy to work with and the app was easy to use”

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Posted 3 months ago

“Easy claim process and expediant claims process and payment”

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Posted 3 months ago

“It took way too long to process.”

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Posted 3 months ago

“We love pets best, we always feel supported in being able to take care of our pet knowing we have the best insurance!”

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Posted 3 months ago

“I like the fact that I was able to purchase insurance for our dogs with unlimited costs at 90%. The only issue I have is the amount of time it takes for. claim to be processed. It can vary from 2 weeks to over 4 weeks. Just wish it was faster.”

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Posted 3 months ago

“It took a long time to get approval on my Reimbursement, and I coverage was limited”

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Posted 3 months ago

“They told me my bill was going to be sent to me since I paid my bill. However, it’s now going to my vet, which has already been paid.”

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Posted 3 months ago

“Customer service nonresponsive. Zero response to multiple emails. Hour and a half on hold. No live chat feature. Inability to add an unlisted vet clinic on portal or app. Uploaded medical records not reviewed. 20-day wait to review and pay a claim. No appeal process. First month with the company. First claim. Surprised they're still in business. Yes. It's that bad.”

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Posted 3 months ago

“I have never had to submit in claim in 3-/1/2 years, until recently. When I did, I called for assistance. The representative was very helpful but, told me I would receive a claim number in 3 to 5 days. Well, after a week, I called back, was on hold for 42 minutes and disconnected. Called again, on hold for 20 plus minutes and disconnected. Called again third time and was on hold for 20 plus minutes and finally got to speak with someone. She said they were behind processing and to call back in two days! Finally, after 10 days, the claims showed up as pending. I never received an email confirmation of a claim number until almost another week later when they denied one of the first claims. I have no issue with the denial, just the process. Then, after my original submission on December 1, on the 21st of December, I received another email indicating there is a delay in processing my claim(s). Suddenly, two or three days later, the claims are resolved, except one. My pet is removed from the policy since he passed away and I’m trying to review his claims but, was not aware I could just search from the claim button. I had been going to my pet’s name and viewing the claims from that location (I have two pets insured). Now, I have to call again, to find out how to view his claims information since he has been removed. Wouldn’t it have been easier to leave him on the policy until all of the claims were processed? Or, notify me how to view the claims since you were removing him. I had to call again, be on hold another 15 minutes only to be told how to access the claims on line. My pet has passed away. I don’t need this added stress just trying to get medical claims processed. The customer service folks are very nice but, there is clearly something wrong with your process or the information being given out is incorrect and the phone wait times are outrageous.”

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Posted 3 months ago

“This is great insurance. I’ve never had a problem with them. If there ever was something that was disputed, they fixed it right away, and the repayments came on time. I highly recommend them.”

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Posted 3 months ago

“Best pet insurance, quick and easy reimbursement.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 31,283 reviews