Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,288 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Answer all my questions. Very helpful”

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Posted 3 months ago

“I saved my bills til the end of the hyear. Of the 4, 1 is still not resolved. But I am pleased with the speed and coverage.”

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Posted 3 months ago

“We like everything about Pets Best insurance. They have paid the claims they have supposed to and its been relatively easy to submit claims. The only thing that kept it from being a 5 was the length of time it takes to get a claim processed. This last claim took a month for a small one item claim. Other than that, very happy with them.”

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Posted 3 months ago

“Can't believe you ask! I have been waiting three weeks for an answer on my claim. I have tried twice to call and both times its a 20-30 minute wait to speake with someone. So yes very unhappy and will be dropping you when and if the claims are complete!!!!”

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Posted 3 months ago

“Great on certain things, but others not so great. I hate that you think things are covered and they’re not. Claims payment can be really slow so know that in advance.”

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Posted 3 months ago

“Pets Betest processes and pays claims in a very timely manor. I could'nt ask for a better pet insurance coverage. The rates are expected for the age of your dog. Thank you Pets Best, for always doing and exceptional job with claims!”

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Posted 3 months ago

“Easy claims process. I have recommended PetsBest to multiple friends. I would not have any future pets without getting insurance and will be using PetsBest in the future again. I do wish the increases in premium were based on the dog’s health history and not just the aging process as it gets pricey, however it is still worth it in my opinion.”

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Posted 3 months ago

“I’ve had a great experience with Pets Best. The app works well for submitting claims and they do keep in touch regarding processing times.”

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Posted 3 months ago

“I can always count on Pet’s Best for quick and fair processing of our claims. Highly recommend.”

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Posted 3 months ago

“Pets Best is a life saver! I’m so pleased to be a client. My pet received the best I can afford and only with the help of Pets Best. I’m so grateful for their financial help!”

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Posted 3 months ago

“I have not had the best experience with Pets Best. Getting reimbursed for a claim takes VERY long and their app does not work.”

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Posted 3 months ago

“Claim was easy to submit and was processed and approved timely.”

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Posted 3 months ago

“They process my claims quickly and provide helpful explanations of why as well.”

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Posted 3 months ago

“Kept informed throughout the process”

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Posted 3 months ago

“Customer service is terrible. Recently their website was down and the company should have informed their customers how to submit a claim. The site was down for quite a bit. I saw a bunch of people complaining on social media and I also saw an email where you could submit claims, I submitted claims twice to the email that Pet Best provided both were ignored and no response. People pay a lot of money for their service for the last few months there wasn't any service. Pet Best owes their customers a partial refund or discounts for upcoming months. When the does work, we have two dogs, one dog's claim get process immediately the other is always delayed. It seems like someone is assigned to certain policies and one dog has someone who is efficient and the other is lazy. We complained several times about this and this hasn't been resolved.”

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Posted 3 months ago

“Pets Best pet insurance is good but could improve in these two major areas: speed of processing and user portal. It takes a minimum of 4 weeks for a claim to process and sometimes longer. The app crashes so much, that it is unusable. I have to use the web version on my phone or get on a computer. Everywhere they drive to using their app, but it actually does not work well.”

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Posted 3 months ago

“This claim is being handled in a timely manner. The last claims seemed to take an unbelievable time. Seems like some of the services are on the low side, but there monthly fees mostly make up for it.”

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Posted 3 months ago

“They are amazing. Easy to submit a claim. They are quick on their return response and with no hassle. Best decision I ever made.”

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Posted 3 months ago

“Claim submission is easy and quick turnaround. Only issue I have had is not being able to change password on website and long wait times when you call in.”

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Posted 3 months ago

“Easy to submit pet's bill.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 31,288 reviews