Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,622 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,622 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have insured my cat with Pets best for a few years and they are fair in analyzing and handling my claims. Now that my fur baby is getting older, it is reassuring to have insurance coverage from a reliable company.”

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Posted 3 months ago

“Our experience with Pets Best was short due to the death of our dog. Red went in for an examanation and the results required ending her life. Our experience with the Pets Best folks was brief. They were polite, helpful and supportive. They wished us well and hoped our journey through the event was going to be short.”

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Posted 3 months ago

“Quick reimbursement. Easy to navigate portal.”

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Posted 3 months ago

“Fast and efficient”

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Posted 3 months ago

“Very pleased. Fast service on claims!!!”

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Posted 3 months ago

“Reasonalbe rates and great service. Typically quick claim review and payment. I've had a couple issues with my cat these past 9 months and Pets Best has insured her according to the contract without ANY issues. I would definitely recommend this insurance to anyone.”

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Posted 3 months ago

“Easy claim submittal. Prompt payment”

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Posted 3 months ago

“If I could give zero stars, I would. My dog has never been diagnosed with allergies, yet they deny any and all claims related to paw injury/infection just because she had an allergic reaction once as a puppy. I have never been paid back for any of the claims and they keep raising the cost of monthly payments just because your dog naturally ages. Their wellness plan is fgarbage as it does not cover anything other than possible taxes. I will never reccommend this brand to anyone nor will i use for my future pets.”

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Posted 3 months ago

“I am very happy with Pets best for Cocoa............no conplaints!”

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Posted 3 months ago

“Pets Best used to be a very good pet insurance company, however, lately they are slow and unavailable to the pet parent. Claims are stacking up and claims that used to be approved without issue are now being questioned and payment delayed. I would strongly suggest that pet parents open a savings account and put money in it every month for future vet bills. Money saved can be used for teeth cleanings and other health oriented necessities in addition to visits to the vet. I have a 12 and 14 year old dog and if I had a puppy now, that's what I would do. But for me, it's just too expensive to have a dog these days and pet insurance over the long haul just doesn't make sense. I'm paying almost $600 a month for insurance and it goes up each year for my two pets. Looking back, opening a savings account makes more sense to me”

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Posted 3 months ago

“This is my 2nd claim and it’s always easy and fast, in my opinion. I had to call customer service and she was so kind and helpful.”

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Posted 3 months ago

“Pets Best has been timely and responsive.”

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Posted 3 months ago

“We recently adopted a 4-month-old puppy and wanted the perfect insurance that would cover both wellness and illness. After doing some research, we decided to go with Pets Best Insurance, and I’m so glad we did! We’ve only had the policy for just over a week and have already submitted a few claims — one for our puppy’s first vet visit and another for medication for parasites. The process was incredibly easy, and we already received confirmation of our payout. Everything was handled quickly and clearly, with no confusion at all. The website is straightforward and user-friendly, which made submitting claims and checking updates a breeze. So far, I’m extremely happy with our choice to go with Pets Best and feel confident knowing our pup is well covered!”

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Posted 3 months ago

“The insurance is not bad, but what makes me crazy is the fact that it took you three weeks to fill this claim, and now it's another week before you pay. So, we're looking at a month before you pay for this claim, and to me, that's just unacceptable. You also denied Chlorhexidine, stating that you don't cover supplement or vitamins and some other nonsense, the fact of the matter is it was given to me to clean Logan's wound twice daily because he had a gaping 1-inch hole in his body, and this would help prevent an infection.”

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Posted 3 months ago

“No friction transaction and super fast claim processing.”

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Posted 3 months ago

“Waiting over a month to be reimbursed is insane.”

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Posted 3 months ago

“The processing can take a long time, but I'm always satisfied with the results and the explanations!”

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Posted 3 months ago

“Had my first claim and things went pretty fast.”

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Posted 3 months ago

“I just received a meslsage from Pet's Bwst I am going to have the payment in 5-7 business days. I really liked the policy. And for the money it is very well explained.”

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Posted 3 months ago

“Very easy to file a claim and very affordable rates”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 30,622 reviews