Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,288 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once I got the hang of sending photos correctly, and they had the information needed- very quick response. But it took a while”

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Posted 3 months ago

“Great coverage letting me make the best decisions for care of our family dog. Please fix your website and app. which are always down making phone calls necessary. I had to communicate via chat, phone and email to get my claim resolved.”

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Posted 3 months ago

“This was the second year we paid for pet health insurance. At one time I thought it would be a waste of money but with the price of medical for dogs today we learned it makes sense to have it. This was the first time we did a claim. The process through Pets Best was easy and the response was quick. They covered more than we expected. We are very pleased to have Pets Best Health Insurance.”

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Posted 3 months ago

“I've been with Pets Best for seven years, and I have four animals on my policy, which really says a lot about how much I trust this company. They are very prompt when it comes to handling my claims and are always helpful during phone conversations. While the insurance is a little expensive, I can't complain because they have never let me down.”

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Posted 3 months ago

“Takes too long to get reimbursed”

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Posted 3 months ago

“In the past it has taken well over a month to get claims completed. We just kept getting emails apologizing for the delays. The current claims have almost been a month but the reimbursement is shown but hasn’t been deposited into our bank account for at least 5 days. It should be almost instantly. Don’t know why in this day and age it takes so long.”

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Posted 3 months ago

“Great service”

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Posted 3 months ago

“This is the worst and most expensive pet insurance I've ever had. The website was down for weeks, and contacting via telephone was a time consuming and laborious process. And after all this the claims were still not processed correctly. I have two dogs, pay insurance for two dogs, and still the claims were processed for only one of them. And this is not the first time!!”

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Posted 3 months ago

“Pets Best is great! My cat was recently diagnosed with a thyroid condition that requires medication for life. All of the diagnostics were very expensive. They acknowledged receipt of my claims right away and paid promptly. I highly recommend them.”

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Posted 3 months ago

“Good coverage and typically fast reimbursement. The premiums have gone up substantially since we originally purchased the coverage.”

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Posted 3 months ago

“Very easy to submit a claim and usually get reimbursed with in 5 to ten days. I definitely recommend this company”

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Posted 3 months ago

“I've been waiting for 3 weeks to get my payment that was supposedly sent to my bank accound 3 weeks ago. I've called Pets Best 3 times and have spent a total of over 2 hours on hold waiting for someone to answer their phone, despite the fact that the automatic system says "your wait is less than 10 minutes". When I finally got a hold of someone I was told to "just keep waiting" because there's nothing they can do. This, on top of each claim taking 3-4 weeks to process, MINIMUM, is pretty ridiculous.”

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Posted 3 months ago

“They have always been very friendly and professional when I call and ask questions. They are fairly quick at reimbursements I've never had any issues with them except for getting my claims to go through the online process then it's only getting picture of documents to upload.”

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Posted 3 months ago

“Please fix the multifactor authentication”

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Posted 3 months ago

“Prompt payment of claims in accordance with policy. The process for submitting claims and receiving payments was easy. The explanations of benefits are clear, detailed, and easy to understand.”

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Posted 3 months ago

“Great Company!!!”

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Posted 3 months ago

“No website. Long time to process claims High deductible Increase on premiums without ever being reimbursed No follow up when told there will be a follow up contact 30 minute wait time for live person- again no website that works”

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Posted 3 months ago

“Processed claim very efficiently.”

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Posted 3 months ago

“Claims take too long and communication abt them are nonexsistent”

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Posted 3 months ago

“I have been locked out of my account for two full months with no resolution, which has prevented me from submitting pending claims. After contacting customer service, I was instructed to email my claims manually. It has now been two weeks since I sent that email, and I have received no response or update. This experience has been extremely frustrating and unacceptable.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 31,288 reviews