Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,642 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They are always fair with their evaluations of coverage. After payment approved it does take a few days to receive the funds.”

Helpful Report

Posted 3 months ago

Hi Bruce, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Pet’s Best has been a very straightforward, valuable insurance. I have had multiple incidents where my dog had to go to the vet for unexplained illnesses, and the Pet’s Best app made it easy to submit the claims and get refunded in a timely manner. Having this insurance brings me valuable peace of mind being a pet owner.”

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Posted 3 months ago

Hi Sharon, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I HAVE HAD A GREAT EXPERIENCE WITH CLAIMS AND FREINDLY COMPETANT STAFF”

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Posted 3 months ago

“Awesome 👏”

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Posted 3 months ago

Hi Erstena, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

Hi Erstena, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Sent an email a week ago and have yet to receive a response!! Unacceptable!”

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Posted 3 months ago

“Pets Best was my first choice when looking for insurance for my cat and they have been amazing! They also have very nice and helpful customer service representatives. Pets Best = best choice!”

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Posted 3 months ago

Hi Candace, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Pets Best makes it easy to submit claims in a timely manner. They are responsive to questions, and settle claims relatively quickly.”

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Posted 3 months ago

Hi Candy, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Quick processing and payment”

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Posted 3 months ago

Hi Vicki, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Easy to submit claims, quick acknowledgement of submitted claim and fast decision on covered expenses.”

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Posted 3 months ago

Hi Kevin, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I think Pets Best is great. Always very thorough and quick to process all claims.”

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Posted 3 months ago

Hi Theresa, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Very fast claims service, we appreciate that so much! Thank you!”

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Posted 3 months ago

Hi Patrick, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Not happy my puppy is 7 months 1year Not to mention she was born 4/19/26 And I believe I’m being made to feel I got the wrong pet insurance for my pet litte miss Kay bleu I’m pay 101 a month and i keep getting emailed that her bite wound is still in process and her first wellness visit my out of pocket was 200 hundred dollar something dollars and your only going 1/4 of the bill my car warranty treats me better than my pet insurance so I am really beside myself with this company so your pretty much 60 on me on the $45 you are reimbursing me for he wellness i could go to petsmart get the same shot for cheaper. You not covering my puppies bill but will justify why you are taking 101 a month for coverage”

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Posted 3 months ago

“I think Pets Best insurance is wonderful. The claims are reviewed and explained in a very reasonable amount of time and payments are made quickly. Whiskerdocs is free to the clienti, and I have found their help comforting and informative. The customer service reps are all very pleasant and helpful. Thank you Pets Best! I would highly recommend them.”

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Posted 3 months ago

Hi Barbara, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Although the time from submitting a claim to receiving payment has become more timely, the cost per month has increased significantly. There are other comparable pet insurance plans available on the market.”

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Posted 3 months ago

“So communicative and helpful! Got my reimbursement super fast this time!”

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Posted 3 months ago

Hi Jacqueline, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Easy, quick claims process!”

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Posted 3 months ago

Hi Karen, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Very easy and affordable”

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Posted 3 months ago

Hi Vyonne, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I am very satisfied with Pets Best. They are very quick at providing an EOB and everything is crystal clear.”

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Posted 3 months ago

“We started our policy when we first got our puppy. Pets Best has been easy to use and fair with pricing. We look forward to continuing coverage with our current dog and all future puppies. Thank you for making pet insurance easy and affordable.”

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Posted 3 months ago

Hi Raleigh, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Submitting claims is so simple, reimbursement time is fast. Pets Best keeps you informed every step of the way. If I am in doubt about something I just go ahead and submit the claim and they will let me know if I can claim it or not. I have had this insurance for quite awhile and they are always helpful and friendly”

Helpful Report

Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 33,642 reviews