Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,782 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,782 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to file claims and they pay promplty.”

Helpful Report

Posted 3 months ago

“Pets Best has been a life safer! Super easy to submit claims, and they are always very responsive and fair. Highly recommend.”

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Posted 3 months ago

“While I do love the unlimited coverage, claims process is excruitatingly painful and long. When you have a pet emergency or illness and get a huge bill from the vet, the last thing you want to do is wait weeks to have your claim paid out. There are other carriers that pay out in 2-3 days. I'm not sure if I'd sign up with Pets Best again if we got a new pet in the future.”

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Posted 3 months ago

“No muss, no fuss! I send in my dog Exspenses and I am always notified in a short period of time, whether I am covered or not. If it is covered, I am reimbursed quickly. Thank you!!!”

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Posted 3 months ago

“My sweet girl Sophi was diagnosed with idiopathic epilepsy last year, and since then we’ve had to see a neurologist regularly and manage her condition with three different medications. It’s been overwhelming and heartbreaking at times, but one thing I’ve never had to worry about is her insurance coverage. Every single claim I’ve submitted through Pets Best has been processed and paid within just a few days — no hassle, no delays. I truly feel comforted knowing I have their support, especially during such a difficult and emotional journey. I can’t say enough good things about them. Pets Best has given me one less thing to worry about, and for that, I’m incredibly grateful.”

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Posted 3 months ago

“Very easy to file claims”

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Posted 3 months ago

“The turn around time for reimbursement averages over a month.”

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Posted 3 months ago

“My claim as handled very quickly.”

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Posted 3 months ago

“Falsely claiming pre-existing conditions to get out of covering necessary care. They will bend over backwards to ensure they contribute nothing to the health and well-being of your pets.”

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Posted 3 months ago

“Because they were fast and clear”

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Posted 3 months ago

“Very easy to submit claims and fast response. 10/10 would recommend.”

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Posted 3 months ago

“Claims processed in timely manner. Approved with no issues”

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Posted 3 months ago

“Had an issue with initial submission. I called, they listened and they resolved my issue. Great service. Only reason for 4 stars is the initial problem could have been avoidable.”

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Posted 3 months ago

“Review would be better if there was a discount for Military and/or multiple pets with PetsBest. The process to create/file a claim is very straightforward and easy to complete. Claim turnaround time was less than a month and payout was expected per my contract. Communication was also very good during the process.”

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Posted 3 months ago

“I highly recommend Pets Best Insurance to any pet owner. This is the first time I've had pet insurance for one of my dogs, and while I had hoped never to need it, my three-year-old pup recently became very ill. Having coverage through Pets Best has made it possible to pursue the care he needs without the added stress of overwhelming costs. I'm grateful for the peace of mind it provides and wouldn’t hesitate to recommend it to others.”

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Posted 3 months ago

“The coverage is not really that much after deductibles, copayments and sub limits as compared to premiums paid. The EOBs don’t really explain specifics.”

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Posted 3 months ago

“they're great!”

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Posted 3 months ago

“Takes to long to process claims!”

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Posted 3 months ago

“They are very fast with claims, very good service & great experience overall.”

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Posted 3 months ago

“Pet's Best has been a huge benefit for me as a dog mom. From creating the account, to reasonable costs, to processing claims, to asking questions and communications, this company and their employees have easy and appreciated.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 29,782 reviews