Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,642 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible. I deeply regret getting Pets Best insurance. The website was down for a while, I’ve had to wait two months for an explanation of benefits, even when I’d include a vet report. And most of the time they barely reimburse me, spent $850 at the vet and got $100 back even though they were supposed to cover everything. Not sure why this insurance even exists. The live chat never works. Please do yourself a favor and go somewhere else.”

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Posted 3 months ago

“I am very glad I secured a health insurance plan for our puppy. He's 5 years old now. I have been very happy with the coverage and glad I signed up for his plan”

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Posted 3 months ago

Hi Kathleen, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“If you need pet insurance, Pet's Best is the place to go. Great communication,an easy claim procedure, and fast reimbursements are hallmarks. I have been very satisfied with their service.”

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Posted 3 months ago

Hi Deborah, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“We are really happy we choose PetsBest. The claim process is easy. The monthly rate is affordable.”

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Posted 3 months ago

Hi Janice, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Pets Best has been awesome with covering our little princess' medical needs. There is some delay in the processing, however they keep you posted, as I am sure they are being through.”

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Posted 3 months ago

Hi Anthony, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Pets Best has helped us through tough times with our dog. Reimbursement is quick and easy. I’m so grateful to have our dogs insured.”

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Posted 3 months ago

Hi Erica, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 3 months ago

“I’ve never had such prompt service from an insurance company before. Very impressed it does what it says it will do. Highly recommend.”

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Posted 3 months ago

Hi Dennis & Joan, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 3 months ago

“Great experience this time with a quick turn around time to get the EOB, basically I am paying my co-pay and the rest is coming back to me which is how insurance works. I am waiting for the payment but those can take time as just that's how banking works. Good experience Good coverage a notable improvement from previous engagements”

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Posted 3 months ago

Hi Eric, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Is the best insurance for dogs”

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Posted 3 months ago

“Security on the app and website don't work. It usually takes at least two codes before I can get in. Other users just say call them cuz its way easier. The claims process is great unless something goes wrong. Then it completely breaks down. When I called, they just kept reading their screen to me which is the same as the email they send which i didn't understand”

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Posted 3 months ago

“Pets Best has been intrical in keeping my finances in check on my dogs. Would not be without them.”

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Posted 3 months ago

Hi Mark, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Claim was processed quickly and paid as explained in policy”

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Posted 3 months ago

“Pets Best has always been quick and responsive. Much appreciated and highly recommend!!”

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Posted 3 months ago

“I’ve been with Pets Best pet health insurance for six years now and I can’t express how happy I am with the service they provide. Claims are quickly processed, and the reimbursement is justice as quickly sent. Having this insurance has lifted a lot of the financial burden off of my shoulders for the cost of my dogs care. I highly recommend that you look into Pets Best pet health insurance for your pets.”

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Posted 3 months ago

Hi Anthony, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Takes care of claims ASAP. They are on top of it.”

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Posted 3 months ago

Hi David, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“This is the easiest insurance company to deal with”

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Posted 3 months ago

Hi Chris, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 3 months ago

“Literally the best pet insurance only down side is your have to pay upfront but 99% of the time I get 90% if the money back within a week of posting the claim”

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Posted 3 months ago

Hi Travis, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I submitted my claim on June 72026 for a wellness visit. Had to submit original receipt over bill 2x. Called 18 days into process n rep wasn't helpful or knowledge. Today is July 3, 2026 n still haven't settled my claim. Would not recommend pets best.”

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Posted 3 months ago

“We've been with Pets Best for over 6 years now and couldn't recommend enough!”

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Posted 3 months ago

Hi Nathalia, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“We have had Pets Best for about 2 years now. We even had a move from NC back to FL during that time. We actually moved to them because our former pet insurance almost doubled it's monthly rate during our 18 months in NC. Our rate in our move from NC to FL did not significantly change. During the last 3 months we've had some small claims, all of which were quickly paid out. The portal is easy to use and recently I've moved any claim payments to a direct deposit which eliminates the additional hassles of waiting for a check and then depositing. Would highly recommended.”

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Posted 3 months ago

Hi Debra, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 33,642 reviews