Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,458 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,458 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently submitted my first claim with Pets Best Insurance after a very unexpected and serious emergency with my dog, Sullivan. He spent 9 days in the hospital, 7 of those in the ICU, so this was not only emotionally overwhelming but also came with a very large, unplanned vet bill. I’m hopeful that this entire emergency will be covered, as that’s exactly why we chose to have insurance in place. From what I can see so far, the coverage itself looks promising, and I’m feeling cautiously optimistic about the outcome. The next few claims I’ve submitted have followed a similar pattern with longer wait times than expected and very little communication along the way. That part has been really hard. When you’re dealing with ongoing care, recovery, and significant expenses, not knowing where things stand adds a lot of stress. Even a simple update or clearer timeline would make a big difference. I understand these things take time, but communication during the process would really help pet owners feel supported, especially in situations like this. Overall, I’m hopeful everything will be processed and covered as expected, but I would really love to see improvements in responsiveness and communication moving forward.”

Helpful Report

Posted 3 months ago

“Easy to submit on line. Fast payments.”

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Posted 3 months ago

“All claims are handled in a timely manner with explanations provided. I am a satisfied customer for the past 8 years.”

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Posted 3 months ago

“I have been very pleased with the coverage Pets Best has provided for my pet. Especially with a trip to the ER. Reimbursement to my Care Credit has been very timely.”

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Posted 3 months ago

“Fast response to claims, app easy to navigate !”

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Posted 3 months ago

“They take too long with claim”

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Posted 3 months ago

“I don't recommend Pets Best Insurance, as they raise premiums significantly every year. I have a plan with a wellness exam, but when I submit a claim for an annual exam, Pets Best only pays less than 50% of the cost.”

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Posted 3 months ago

“After dealing with an unfortunate health condition with our Labrador, pets best stayed true to our policy and has provided hassle free reimbursement for our pet medical bills. Great customer service.”

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Posted 3 months ago

“The overall experience is good. Sometimes, it is hard to submit claim, not sure if it is technical issue.”

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Posted 3 months ago

“The best pet health insurance I've owned. Having prescription drugs covered is a huge benefit. The coverage is clearly stated and response to claim submission is fast. Could improve phone access when questions surface”

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Posted 3 months ago

“I have never been so pleased with an insurance company in my life. Usually they're a huge pain to deal with and Pets Best is fast, clear, reliable, friendly.”

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Posted 3 months ago

“Slow to process claims, App does not work, constant increases even if claims are not covered or paid, increase for moving 10 mins to another address, and msot things are not covered, and no ability to change my deductible.”

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Posted 3 months ago

“This place had horrible customer service. They do not call you back or respond to emails. I’ve been trying to add my new pet for 3 months.”

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Posted 3 months ago

“Last claim submitted received a quick response”

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Posted 3 months ago

“Responds to claims very quickly.”

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Posted 3 months ago

“Pets Best processes claims and gets explanation of benefits out quickly, we've used them for the past 7 years for our dog, and have been happy with the company.”

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Posted 3 months ago

“Very happy with insurance for several years. Not happy with the huge increase in monthly cost. Oldest dog’s premium DOUBLED for this year. I expect it to increase with age, but DOUBLE?!?! When you have 3 dogs with insurance and one premium doubles…ouch! I had to double the deductible just to get the price down so I could afford insurance for all 3 again this year. Adjusting the deductible still puts me at $570/mo. Processing claims used to be timely. Not anymore. It takes quite some time to get reimbursed, which stinks (especially when they are BIG vet bills). I have recommended this pet insurance to many. Along with the recommendation I prepare them for pricey premiums (this year’s increase was absurd) and not-so-timely reimbursements. Wait time to speak to someone can take some time also. Once I do get someone from customer service, it’s always been a good experience.”

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Posted 3 months ago

“I’ve never had pet insurance before but lots of pets in the past. I decided to bite the bullet and I’m so so glad I did. Best Pets is so easy to work with. Claims are processed and paid so quickly. Thank you so much. I highly recommend.”

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Posted 3 months ago

“Very pleased with the overall customer service, claims are attended promptly with proper EOB. Wish we had an app.”

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Posted 3 months ago

“Pets Best makes it easy to submit claims. Best pet insurance is the best insurance I’ve had.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 32,458 reviews