Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,458 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,458 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased! Extremely easy to submit the claim and quck respose,”

Helpful Report

Posted 3 months ago

“This was the worst claim experience I’ve had since I’ve been a member. It took a long time because of some problem within pets best then I’m told that I can’t be prioritized because of that delay, and they will process my claim in the order received. Well, you received my claim weeks ago. On top of that, the agents were rude to me. The rates are too high and it’s ridiculous at this point and I’m thinking of canceling my policies with you. After waiting and waiting on a claim which was over $800, I am only being reimburse 150. Probably not worth it anymore.”

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Posted 3 months ago

“Pets Best Pet Insurance keeps denying a medication that is listed as “covered” on the Covered Medication List on our policy. When I send the claims back for review, they do not respond to me. I have sent them multiple emails on this topic and they do not respond!!”

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Posted 3 months ago

“Happy to approve claims until the deductible is met. Customer service is the worst I’ve ever dealt with, there’s a reason the social media comments have to be turned off. Everything takes forever and you can never get a straight answer.”

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Posted 3 months ago

“Excellent pet insurance with very realiable and quick claims processing. Great coverage as well.”

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Posted 3 months ago

“Excellent customer service and my claims were processed in less than 5 days!”

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Posted 3 months ago

“The people I've talked to when I had questions are great. They know their policy's and can answer all your questions. Their are friendly and very sympathetic about your sick pet.”

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Posted 3 months ago

“It took a bit longer than I expected to get the claim processed and reviewed, but in the end the did a nice job and I’m sticking with them.”

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Posted 3 months ago

“It takes a long time for a claim to be resolved”

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Posted 3 months ago

“I have been very happy with Pets Best. I did a lot of research before deciding on this pet insurance and have not been disappointed. They make it very easy to submit a claim and have good customer service.”

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Posted 3 months ago

“Pets best has been such a blessing for me and my 2 cats when both of them have had health issues. They have never given me push back on any medical issues my cats had and have covered it per my insurance policy. Sometimes it may take a little bit longer for them to review it and issue payment but other then that I do like this insurance company a lot and would recommend to others.”

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Posted 3 months ago

“Pets Best handled my claim quickly—it was processed in under a week. My 5-year-old Golden Retriever was diagnosed with a mast cell tumor, and they applied all my expenses toward the deductible. They’re now issuing a reimbursement check for the remaining balance. I’m truly grateful that their policy covers her cancer, just as they promised.”

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Posted 3 months ago

“Very easy to file a claim quick response very happy with Pets Best. I will be putting my other pet on this soon. Thank you”

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Posted 3 months ago

“So far I’m finding its price goes up significantly each year and it covers less. Furthermore it doesn’t cover jack.”

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Posted 3 months ago

“I have had this insurance for over a year. I submitted a claim that was 381.00. It only covered 105.00 dollars of the claim. I pay 140.00 a month. It honestly so far doesnt seem worth what I pay compared to the maximums it pays out for basic shots and annual visit. Im going to cancelle and just save the 140 a month in a savings account instead. Not worth what you pay for 2 animals.”

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Posted 3 months ago

“Pets Best is affordable, easy to submit claims, fair and prompt in benefits. A real and honest caring company. I recommend and will use always. Amy S”

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Posted 3 months ago

“So far I’ve been very disappointed in this insurance for my dog. I have a wellness plan added on and at my dogs most recent visit I submitted the claim to pets best and it says I’m only getting back $4.50 “because my limit had already been met this term.” I haven’t been paid out at all for any wellness or for the emergency visit I had with my dog. I’m very disappointed in Pet’s Best. I have also reached out and not heard back from anyone.”

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Posted 3 months ago

“Your pet insurance in the past was good. However, I submitted 2 claims. On one claim I mistakenly didn’t send the right invoice. When I did submit the right invoice my claim was closed. I spoke to one of your agents that was very helpful, but then I received an email saying I had duplicate claims. I sent a message back saying that they were in fact, two different claims. I was supposed to hear back from an agent. So far no one has called me. I sent all the doctor’s notes and invoices. Several times I have logged into your website to check my claims, only to receive an error message and couldn’t access anything. You have no problem taking my payment, but big problems paying my claims.”

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Posted 3 months ago

“Over the years, I have been very happy with Pets Best. With the high costs of pet ownership, insurance is a must. I have found Pets Best to be very fair, prompt, and professional. Grateful for them in some very difficult times with my dog.”

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Posted 3 months ago

“Pets Best has covered most of my dogs expenses. The insurance company only covers one (1) flea/tick medication claim per year. Why? Dogs need flea medication 4 times a year. It doesn't make any sense. Rewrite your policy to allow the medication every quarter. I am actively looking for a new insurance carrier. I work for an insurance company. Their master policy doesn't have one time fees.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 32,458 reviews