Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,782 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,782 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Insurance made simple and easy.”

Helpful Report

Posted 3 months ago

“My little dog Ruby at something that caused her to vomit and have diarrhea for over 40 hours on a weekend so I took her to emergency. PetsBest was very understanding and after reviewing my claim they reimbursed me a significant amount in a very timely manner. I have recommended PetsBest to all my dog owner friends. It's a first class pet insurance company”

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Posted 3 months ago

“Great and easy to use. Just send them the bill and get reimbursed”

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Posted 3 months ago

“Claims are processed quickly and customer service is great to work with!”

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Posted 3 months ago

“Premium increases are fairly steep.”

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Posted 3 months ago

“Service and payments are very quick and no hassle, all done on-line and money deposited into my bank account. Love having this insurance for my baby.”

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Posted 3 months ago

“Have had my dog Huck insured with Pet Best since the spring of 2021 and are very happy customers!”

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Posted 3 months ago

“We used Pets Best for the last three years with our late dog and they were great! Their claim center was super easy to use and claims were processed quickly with a clear explanation of why they made the decisions they did. And when we need to cancel, they were super understanding, helpful, and empathetic. Would highly recommend and we plan to use them again when we get another pup!”

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Posted 3 months ago

“Excellent, knowledgeable customer service people. Quick reimbursement direct deposit.”

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Posted 4 months ago

“This is the best insurance! I insured both of my pups before discovering that my goldendoodle had hip dysplasia (she was only 3)! The breeder obviously didn't test the parents. PetsBest has covered her medication for her hip pain and also the shots for her allergies. They have never questioned a thing and have paid every claim according to the policy provisions. I am sure that they would rather my doodle didn't have problems, but they are amazing handling the claims.”

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Posted 4 months ago

“I am very pleased with the service and products”

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Posted 4 months ago

“Very responsive, quick payment, easy to use claims process.”

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Posted 4 months ago

“This company does exactly what it advertises. No hidden charges or rules. I've been with them for several years and am very satisfied.”

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Posted 4 months ago

“Great support staff and reviews claims immediately. Very good insurance. Highly recommend.”

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Posted 4 months ago

“I’ve had this pet insurance for 13 years and never filed a claim. These past few months our dog has been sick and we’ve finally had to file some claims. We were impressed with the turn around time with the first few but our latest ER hospital visit bill has gone beyond their turn around window for reimbursement and this is very concerning and disappointing. We received an email apologizing for the delay with no other explanation. This is a $2000 bill. With this in mind, I would be wary to recommend them at this point in time. I do hope they come through more quickly with our reimbursements should we continue to need to file.”

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Posted 4 months ago

“We got insurance when we adopted a puppy from a rescue. We of course never knew if we would need it but wanted to have it in case since we knew she came from a puppy mill. When she was a year and a half she started having seizures suddenly. After two ER visits she was diagnosed with a severe disease. Thanks to our insurance we have been able to persue the agressive treatment needed. Without it the cost associated with diagnosing and treating this would have really hurt us financially. Also if we couldnt treat she wouldn't have survived.”

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Posted 4 months ago

“My claims are always timely and I get reimbursed for everything I expect to be reimbursed for with no hassles.”

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Posted 4 months ago

“Solid company! Very easy to work with.”

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Posted 4 months ago

“Pets Best is the best pet insurance policy that I have ever used. They are very quick to process claims and make the process very quick and simple. I am 100% satisfied with Pets Best and will never use another pet insurance company.”

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Posted 4 months ago

“Great customer service and submitting a claim is seamless !”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 29,782 reviews