Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,642 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“The claims process was very easy and straightforward, and was processed quickly!”

Helpful Report

Posted 3 months ago

Hi Sara, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I’m going to be canceling my policy. The reasons for why some of the items in my claim were denied, don’t make sense. No one called me to discussed the results or to why they were denied”

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Posted 3 months ago

“While my experience has been wonderful, my rate increase this year was substantial. This is the first year we have had many claims, so while they say rates don’t increase based on claims, this does not feel true. Once a condition has been diagnosed, it seems like this is factored in, and since other companies don’t cover preexisting conditions, it feels even more like you don’t have a choice but pay what they say, or cover more of the cost yourself.”

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Posted 3 months ago

“I’ve had an excellent experience with Pets Best Pet Insurance. They have been easy to work with, and the claims process has been smooth and straightforward. The turnaround time for claim reimbursement has been consistently fast, which has made a stressful time much easier. I highly recommend Pets Best to any pet owner looking for reliable insurance and great customer service.”

Helpful Report

Posted 3 months ago

“The last claim I submitted was taken care of very quickly by Pets Best. They processed the claim within days and I have my check within a week and a half of submitting my claim. I was very impressed with how they handled it and how they expedited the process.”

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Posted 3 months ago

“Best Pet insurance out there 😊”

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Posted 3 months ago

Hi Kimberly, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I am very disappointed in this company. My claim has sat for months. I received emails,apologizing for the delay without explanation. In the email, it states that if they have difficulty, they will notify me of the issue and ask my help. Never happened. Finally, I was lucky to get a young lady who explained that the problem was a lack of the vet entering her name. Not true. I informed her it was on my copy so it had to be on hers. It was. She escalated the claim. This is from 3-26. I'm still waiting for the money to show up in my checking account. Good luck to all.”

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Posted 3 months ago

“It was so easy to submit a claim. We received notice that it was submitted and 2 days later, we received payment! So quick and easy.”

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Posted 3 months ago

“Pets Best has been a life saver in every way. I suggest eveyone get pet insurance and I think they are the best.”

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Posted 3 months ago

“Pets Best Insurance lives up to its name. Its process for filing and processing claims is easy and quick. EOBs are easy to understand. Claim payments to the designated bank account makes tracking of the claim easy.”

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Posted 3 months ago

“I feel that pets best pet health insurance is the best for my puppy.”

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Posted 3 months ago

“Excellent- fast and thorough”

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Posted 3 months ago

“Pet Best is the best insurance for pets. When I file a claim, Pet Best process it promptly. I have never had a problem with Pet Best or with them processing my claim. If you need pet insurance, I highly recommend Pet Best. You want be sorry.”

Helpful Report

Posted 3 months ago

Hi Karen, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Great service and have always supported my dog's medical needs. I've had the more "emergency" focused plan and it's been great. I will say though: we moved recently from a higher cost of living place to a lower cost of living city... and our monthly rates roughly triped. That seems completely ridiculous to me - and we are definitely considering alternate options as a result.”

Helpful Report

Posted 3 months ago

“I get very frustrated that the app doesn’t work. And when I go on the website, every single time I get kicked off. The last time, as soon as I submitted my claim I got kicked off and I didn’t know if it went through until I finally got an email saying it did. It’s just poorly done.”

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Posted 3 months ago

“Just spent $588.00 at vet. Was reimbursed $185. Pay Pets best over $2700.00. You do the math.”

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Posted 3 months ago

“This is the first time I've had pet insurance with any of my dogs. I've had pets best 10 years. Now that my dog Coco is older, it has been a lifesaver. She recently needed surgery and I'm so grateful that I have Pet's best insurance. I recommend it to all my friends.”

Helpful Report

Posted 3 months ago

Hi Tobi, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I have had for a few years for my three dogs. My first claim last year took a lot longer than I expected, but was paid. This time around this year I have had three claims and big ones at that and they took less then two weeks and were approved with no problems. I’m thankful to have pet insurance and glad I found Pets Best. My policy has only gone up once, and I found compared to other companies it is completely fair.”

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Posted 3 months ago

“Thinking about canceling as the rates just keep going up and the coverage is not very good. I would opt looking elsewhere for pet insurance. And when you call to talk with someone it is useless.”

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Posted 3 months ago

“I’m very happy with Pets Best. When you have a sick pet, the last thing you need is a difficult, lengthy process for submitting claims. Pets Best couldn’t make it easier. Their EOB’s are also very easy to understand. I’m happy they are our pet insurer!”

Helpful Report

Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 33,642 reviews