Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,784 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best has been a lifesaver for our dog! We're so impressed with the easy claims process and the peace of mind knowing Louie is covered. Highly recommend for any pet parent!”

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Posted 4 months ago

“Claim process efficient, flexible, and amazingly fast with excellent support staff to answer questions.”

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Posted 4 months ago

“Easy to submit claim. Quick response. Cash back was exactly as described in plan. Hassle free.”

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Posted 4 months ago

“I’ve been very pleased with Pets Best over the years. They cover exactly what’s in my policy and I’ve never felt the need to dispute a claim. Reimbursement is within 1 month and this works out great for me. I highly recommend pets Best.”

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Posted 4 months ago

“Claims takes way too long to get processed. Some of the reps I speak to is not friendly.”

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Posted 4 months ago

“Good communication throughout claim process, including apology for delay. Claim paid out in timely manner.”

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Posted 4 months ago

“It's a hard review to write because the coverage has been integral to the health of a dog who came with a lot more complex issues than the rest of his litter, but also the greatest heart and face. They have been easy enough to reach but reimbursments can take some time which is less than ideal and the biggest complaint I have is the guarentee that they don't raise prices because of claims or pets age has not been true for us. Every year we have seen a price hike and they don't bring it back down when contacted about it. I am sure this will not be a review they choose to be shared.”

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Posted 4 months ago

“Coverage for medical is not that good..wellness is ok. My policy covers vaccines&take home prescriptions but it will not cover flea&tic med. Beware…ask LOTS of questions before you buy! When your pet gets older & really needs the coverage it gets sketchy . And the premium sky rockets!!!”

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Posted 4 months ago

“I love my pet insurance company. They are fair and responsive. My puppy developed epilepsy at a year old and every medication and emergency room has been covered. I have the unlimited plan with a 1k deductible and 90% coverage. I would have went into massive debt to save my now healthy five year old pup had I not had insurance. He’s now three years seizure free but takes two fistfuls of medications twice a day. He’s living his best life and a longer life than if we couldn’t have afforded the care he needs. Pets Best also helped us through a major heart condition with our first dog and a brain tumor in our second. Losing a pet is hard but it’s easier to come to terms with when you know you afforded every opportunity to treat the disease. I recommend Pets Best to every pet owner I know.”

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Posted 4 months ago

“Responsive and caring”

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Posted 4 months ago

“Like pets best health insurance. Helps with unexpected pet care.”

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Posted 4 months ago

“I researched various pet insurance providers and decided to go with Pets Best based on reviews and cost. It has already paid off as our new dog needed surgery about five months after we got him. It was easy and fast to file a claim and the reimbursement amount seemd very fair. I would recommend them!”

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Posted 4 months ago

“Quick and easy claim process. Explains what is and isn’t covered once the claim has been processed.”

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Posted 4 months ago

“Great experience with Pets Best! This is my dogs second episode of IVDD. Pet's best always pays accordingly to our benefits in a timely manner.”

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Posted 4 months ago

“Easy to file a claim. No complicated process You update me if there are any delays. I don’t feel like I’m kept in the dark. Great follow up. I recommend you to all my dog and foster friends.”

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Posted 4 months ago

“I feel like im paying too much to get reimbursed so little.”

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Posted 4 months ago

“Excellent company, very responsive. So far from what I can see they are very fair with reimbursements for procedures. I have recommended them to 2 friends.”

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Posted 4 months ago

“Customer Service if you need them are helpful, The reimbursement amounts are usually more than I expected which is great. The only thing negative is I feel that the premiums grow too quickly.”

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Posted 4 months ago

“In our first year of coverage, we are very satisfied with pets best health insurance. The process for filing claims is easy and convenient, as is contacting their customer service online or by telephone”

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Posted 4 months ago

“This is my first claim with pets best and I was a little bit, disappointed in how long it took to have a claim. The reason why I went with you guys is because of the ease of submitting a claim, and it took almost 3 weeks to get an answer.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 29,784 reviews