Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,644 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,644 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“They are timely, Staff is very helpful. Their coverage is extensive,”

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Posted 3 months ago

“Very happy with this insurance. Claims are processed quickly. Very affordable insurance. I will never own a pet without it. Customer service has always been good .”

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Posted 3 months ago

“I have been fortunate to have a healthy 5 year old cockapoo. Pets Best has always responded to my small issues. A few weeks ago she got into a d con pak she found in my yard probably brought in by a chipmunk. Fortunately I discovered her eating it, called my vet and my pal ended up in urgent care for a stomach washout and then to animal hospital for care. Pets Best came through on reimbursement for all expenses minus my deductible and copays. As promised funds were in my bank account in 5 days. Thank you Pets Best for your quick response.”

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Posted 3 months ago

“Great company to cover por my pet health issues”

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Posted 3 months ago

“Fair amount of reimbursement time. Great customer service. Easy to submit claims.”

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Posted 3 months ago

“no red tape.”

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Posted 3 months ago

“The price has risen exponentially ($140 to $240) since last July and at this point, even with my dog being on a monthly allergy shot (at $200 per injection), it's probably more cost-effective for her to have her own savings account. They have served as well but I just don't think it will make sense for us going forward especially as they raise the price annually. Context: I have a 6-year old, large dog, in Colorado, and have been with Pet's Best since 2022.”

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Posted 3 months ago

“We’ve had a great experience with Pets Best. The online claims portal is easy to use, and submitting claims has always been straightforward. As long as you understand your policy and what your plan covers, we’ve found the process to be very transparent. Every claim that fell within the terms of our coverage has been reimbursed as expected, with no surprises. Having Pets Best has given us peace of mind during some very difficult times with our pets. Instead of worrying about unexpected veterinary expenses, we were able to focus on getting them the care they needed. We wouldn’t hesitate to recommend Pets Best to other pet owners looking for reliable pet insurance.”

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Posted 3 months ago

“For the most part i am satisfied with the insurance the only complaint i have it seems to take a lot of time to get claim looked at.”

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Posted 3 months ago

“So thankful for reliable insurance.”

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Posted 3 months ago

“Huge deductibles, coinsurances, slow reimbursement. Way too fussy about invoices which clearly show you've paid in full, leading you to ask your vet supply shipper for more info. Last fall, they did a software upgrade and I could not get online, on my account, submit claims, get reimbursement FOR MONTHS. Once I submitted all those claims, they applied everything to the deductibles for 2025 and 2026. They will do ANYTHING not to pay you.”

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Posted 3 months ago

“Respond quickly to claims”

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Posted 3 months ago

“EASY TO USE FOR SUBMITTING CLAIMS AND THE RESPONSE TIME WAS SURPRISINGLY QUICK AND THOROUGH”

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Posted 3 months ago

“Reimbursements are never worth the value of premiums or monthly payments. May as well pay out of pocket. Cancelling soon.”

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Posted 3 months ago

“Had a great experience with Pets Best.”

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Posted 3 months ago

Hi Casey, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I pay about $450.00 a year. I rarely use it. Then you give me a 500.00 deductible. So $950 a year for you to charge me a co pay and never get 100% reimbursement. I’ll be looking for new insurance.”

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Posted 3 months ago

“I’m very happy with Pets Best. They have covered all my claims in a timely manner (thousands of dollars as my dog had cancer). Also, I’m always able to speak with a customer service rep on the phone when needed. Highly recommend!”

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Posted 3 months ago

“Affordable accidental insurance and easy website to submit claims. Quick response on remimbursement.”

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Posted 3 months ago

“The rating for Pet's Best would have been much higher if it had not taken almost three months to confirm and payout on my dog's surgery. I understand having difficulty getting records from the Vet, but then to just say they can't read the files without informing me, then having to get on the phone multiple times until I got the files from the vet and sent them in myself. Once they accepted the files, the claim was paid quickly and the coverage was clear. I don't know if it is the system automation or something else, but the intake of documents needs to be much more transparent and clear”

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Posted 3 months ago

“Pets Best does a great job with processing claims.”

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Posted 3 months ago

Hi Barbara, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 33,644 reviews