Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,458 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,458 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The insurance and response to claims but the customer portal needs work. I started calling in February to report that I cannot access the portal to submit a claim. I have called a second time and was told that a trouble ticket was submitted. I still have no portal access. The only glitch in an impressive insurance program for our pet.”

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Posted 3 months ago

“I’ve had a very positive experience with the claims process! The claims are processed pretty quickly if you have your vet records updated and on file.”

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Posted 3 months ago

“We have used Pets Best for the last 7+ years- they are very fast at claim rsolution and I would reccomend to eveyone.”

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Posted 3 months ago

“Pets Best is actually amazing. I have never used another pet insurance company, so I have nothing to compare it to, but I’m very happy I chose Pets Best. They always complete my claims in a timely manner.”

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Posted 3 months ago

“The coverage is great for my 2 dogs. I have not had any issues with claims (although sometimes a little slow). Website is pretty easy to use. Coverage can be modified to meet your needs. I would recommend you give Pets Best a try!”

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Posted 3 months ago

“I have been very impressed with my coverage through Pet's Best. The process for claims and reimbursement is fast and easy. The only time a claim was delayed at all was when they requested additional records from my vet and determined I was eligible for MORE services to be covered than I initially claimed!”

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Posted 3 months ago

“Takes a long time after submitting a claim to receive reimbursement if applicable.”

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Posted 3 months ago

“Pets Best has been great for the health of my cat”

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Posted 3 months ago

“Unfortunately, you take way too long to review a claim and then you deny most claims. I started by paying $60 a month. I'm up to $170 for one dog. And the absolute worst thing about Pets Best is that you cannot preapproved a surgery. You have to lay out the money and hope Pets Best covers it. This does not work for some families as they do not have the money to lay it out and they might make the unfortunate decision to not give their animal the medical treatment it needs.”

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Posted 3 months ago

“Having pet insurance through Pets Best has been a wonderful for wellness care, and valued safety net for unforeseen emergencies. Claims processing has always been easy and reliable.”

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Posted 3 months ago

“Easy to submit a claim. Fast response. Gives us piece of mind knowing our fur baby is covered if something unexpected happens.”

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Posted 3 months ago

“I've been very happy with the turnaround time lately. I have been wit Pets Best for over 10 years, and I have never had a problem with them paying a claim.”

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Posted 3 months ago

“Their ability to process claims in a fair and timely manner is pretty bad . I get it. I'm sure there is a law that gives them a period of time by which they must reply. But they take they to the max. Many times weeks later to give you a status.”

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Posted 3 months ago

“Pets Best pet insurance is good value for your money, and claims are processed quickly.”

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Posted 3 months ago

“Except for my premium going up, claims are filed promptly.”

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Posted 3 months ago

“Prompt claims review, clear communication. Definitely recommend”

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Posted 3 months ago

“I really like that I could choose my own deductible and out of pocket. Pets Best is quick to handle claims and reimbursement.”

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Posted 3 months ago

“Claim processed quickly and accurately reflected expected coverage.”

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Posted 3 months ago

“Overall, ok experience, but claims often denied because original invoice from vet has other stuff that I’m not trying to get reimbursement. I’m pro it because in required too. It’s tiring having to send the same invoice every month to get reimbursed for meds.”

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Posted 3 months ago

“Prompt response on claims. The app is excellent and easy to negotiate.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 32,458 reviews