Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,785 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my first claim with pets best and I was a little bit, disappointed in how long it took to have a claim. The reason why I went with you guys is because of the ease of submitting a claim, and it took almost 3 weeks to get an answer.”

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Posted 4 months ago

“When my dog got sick and needed hospital and meds I was relieved to know that my insurance would cover most of my expenses. Thank you Pets Best. I highly recommend you to my friends.”

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Posted 4 months ago

“We just added Pets Best to our benefits selections and we couldn’t be happier. They have approved all our claims to this point. There is clear, timely communication at all stages of the claim, and they have the option of expedited reimbursements should you elect direct deposit to a bank account. I personally love that the explanation of benefits is not only attached, but embedded in the approval email they send…here’s to fewer clicks for needed info! 🍻”

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Posted 4 months ago

“Always get reimbursement to me quickly. Fair coverage but when my dog turned 5 cost really increased , hope this is not the case every 4-5 years.”

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Posted 4 months ago

“easy to submit a claim & easy to understand explanation of benifits. direct deposit of any reimbursement its a no brainer. glad we had it to pay 90% of a $5600.00 unexpected surgery”

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Posted 4 months ago

“So glad I chose PetsBest for my 2 Yorkies. The claims are filing process is easy and it’s a quick process!!!!”

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Posted 4 months ago

“My dog Pete had a leg injury this past memorial weekend, its the first time I truly have depended on Pets Best insurance ...I have been with Pets Best for 8 yrs...I am totally satisfied with the wellness and mostly satisfied with the accidental portion of insurance..Pets best has been timely , helpful with questions and guidance..Everyone is helpful and if an answer wasn't available they get back to you with a solution...we are still going thru drs and getting Pete back up and running ..I couldnt have handled any of this and his injuries without having pet insurance ..Best choice as far as I am concerned for my pet..Many thanks to everyone on staff..Plse continue the amazing helpful work you have been providing ...with best regards from my dog Pete and my family 💙”

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Posted 4 months ago

“They are the best pet insurance company out there in my opinion. They cover things others Will not and they make it very easy with no stress involved. I’m very grateful to have them for my two boys.”

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Posted 4 months ago

“Pets Best is great! Glad that we had them when one of our dogs got cancer…it would impossible to afford it without Pets Best! They give us back the 80% of all the pets veterinary bills with the policy that we are paying for…it takes a few weeks to get the money back once you make the Claim but they really refound your money back Thank you Pets Best! We pay insurance for 4 dogs it always worked!”

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Posted 4 months ago

“The best Insurence company”

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Posted 4 months ago

“Very helpful, comprehensive coverage. Easy user interface on the website.”

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Posted 4 months ago

“My dog was sick and had to go to the ER vet. Pet’s Best covered all but $66.00 of the $600+ bill. Tje claim was adjudicated quickly. Customer support is excellent and always able to answer questions. We highly recommend Pet’s Best!”

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Posted 4 months ago

“I have had Pets Best for 6 years they have been great with paying the % of my office visits and I have had no problem getting paid quickly”

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Posted 4 months ago

“I've enjoyed using this the past couple years and there's never been a problem. It came time for my renewal and dog's annual exam around the same time. I did not get the usual annual reimbursement amount back since the exam was a week or so before the renewed date. Now I will lose out on a year of the benefits since his exam will not be until July 2026 when my renewal was July 10, 2025 but exam was on July 1, 2025.”

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Posted 4 months ago

“Having high pet bills and being denied reimbursement due to a timeframe rule makes no sense to me. If I am paying monthly for insurance but still end up covering the cost myself, I might as well put that money into a savings account and use it for bills. For this reason, I’ve chosen to leave this company.”

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Posted 4 months ago

“Excellent Service as always. Thanks for the Peace of Mind”

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Posted 4 months ago

“I’m pretty sure I chose the best insurance for my pet. They have come through quickly each time as new issues arise. He is 2-1/2 and they didn’t increase the cost of my policy when he turned 2. So thankful for them to help keep him healthy. Very easy to submit claims and quick payment.”

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Posted 4 months ago

“Excellent and fast service on claims from Pets Best! Very happy with this company and highly recommend to anyone!!!”

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Posted 4 months ago

“Possibly the worst insurance....even though I think all insurances are the same, they treated an ear infection as a previuos condition beacsue in the past there was an allergy issue, they are in for the money so they will see your dog as a car....and this is unfortunately a general problem in the US....and I have to add by the way that worst of the worst it is Nationwide that dumped me after 8 years of payments!!!”

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Posted 4 months ago

“Customer service people are very helpful, the wait on the phone was shorter than expected. Claim process is also good.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 29,785 reviews