Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,644 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,644 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Thinking about canceling as the rates just keep going up and the coverage is not very good. I would opt looking elsewhere for pet insurance. And when you call to talk with someone it is useless.”

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Posted 3 months ago

“I’m very happy with Pets Best. When you have a sick pet, the last thing you need is a difficult, lengthy process for submitting claims. Pets Best couldn’t make it easier. Their EOB’s are also very easy to understand. I’m happy they are our pet insurer!”

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Posted 3 months ago

“Never an issue since getting coverage”

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Posted 3 months ago

“Great support of the care of my dogs. Prompt responses and follow up.”

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Posted 3 months ago

“That's best is great at communicating where you are in the review status and can pay directly to your bank account, which is wonderful.”

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Posted 3 months ago

“I never thought Pet insurance was worth it. I got Pets Best three years ago. We started out at $31 a month and it is up to $42 a month now for one 10 pound dog but my dog is always at the vet and they cover 90% of everything even it has refill medicine which is Aquel it’s $108 and I only have to pay10”

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Posted 3 months ago

“Overall my experience has been positive, sometimes reimbursements are quick and if they are not , they at least communicate the timeframe reimbursements will be provided.”

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Posted 3 months ago

“Great service. Premium a little high though”

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Posted 3 months ago

“We’ve been extremely happy with Pets Best. Filing claims has been easy, and they process them quickly. They’ve always been true to their word when it comes to reimbursement, and we’ve had a great experience with their customer service. We highly recommend them to anyone looking for reliable pet insurance.”

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Posted 3 months ago

“Easy and quick process for claim reimbursement. Great support when needed, as well!”

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Posted 3 months ago

Hi Brittany, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Claims does not review all pages or clinical documents submitted with claim and denies causing the subscriber to have to sit on the phone for long periods of time to have a rep review the documents submitted which are complete with itemized receipt and clinical notes and then resubmitted for re review. Re reviews have gone unsubmitted and/or beyond the additional 30 days requiring the subscriber call back again to request a claims re review that should have already have taken place.”

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Posted 3 months ago

“Quick process and easy.”

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Posted 3 months ago

Hi Vita, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“My dog Isabella has severe allergies. Pets Best Health Insurance is the BEST! Always prompt and courteous. Thank you Pets Best!”

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Posted 3 months ago

“Quick and easy!”

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Posted 3 months ago

“Very prompt with reimbursements ; reps very helpful”

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Posted 3 months ago

“I’ve been very satisfied with Pets Best. I’ve had my Australian Shepherd insured for four years. I’ve used Pets Best several times and they always come through. My daughter also has her two dogs insured with Pets Best. She feels the same way. So if you want an insurance company that does what’s required and pays very quickly choose Pets Best.”

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Posted 3 months ago

“We have an English Mastiff who had to have two major surgeries this past winter. Pets Best was phenomenal and paid for 90% (which is what our policy is) without a hitch. They were very quick with their review of our bills and had money deposited in our bank account typically within a week or so. We have told many people about our satisfaction with this company.”

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Posted 3 months ago

“Pets best insurance is a great way to insure my pet. When I need to file a claim, the instructions are clear and easy to follow. Reimbursement explanation comes quickly and clearly, as does the payment.”

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Posted 3 months ago

“Not having an actual ID card to make submitting claims easier is kind of ridiculous in the day and age that we live in. Coming from Nationwide where they id cards with group Ben PCN all of that information and not have naturally submit the claims was much easier”

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Posted 3 months ago

“Doesn't cover enough for annual wellness”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 33,644 reviews