Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,017 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a Pet’s Best client for over. 20 years. The insurance is good, but the claim division could use some work. Longer than expected wait for processing , and continued automatic rejection for rehab claims. When you call to resolve this, it is then referred to someone else and the wait is another 30 days, besides waiting on the telephone for sometimes over 45 minutes to speak to someone. It never used to be like this. When I first started claims were handled in less than ten days and the premiums are sky high now. They have eventually performed on all covered claims, just disappointing claims service Linda West Las Vegas, NV”

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Posted 3 months ago

“I have my first claim after 2 years of have the insurance and I have to say that was a quick approval and very easy to claim so yes 5 stars so far”

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Posted 3 months ago

“We love Pets Best. Their customer service is awesome and they provide excellent communication when submitting claims.”

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Posted 3 months ago

“I am very pleased with Pets Best insurance. They respond quickly to submitted claims and checks are promptly delivered to us. You can feel safe with selecting them for your pet’s coverage.”

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Posted 3 months ago

“They will use any excuse not to pay your claims!”

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Posted 3 months ago

“Thank you for sending things out in a timely manner. It has been an improvement.”

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Posted 3 months ago

“Claims were fast and accurate”

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Posted 3 months ago

“I highly recommend Pets Best! Filing claims is easy and efficient. Once processed they are clearly explained and refunds are directly deposited within a week.”

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Posted 3 months ago

“Paid what was expected and very quickly.”

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Posted 3 months ago

“A+ Fast Reimbursement”

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Posted 3 months ago

“just purchased a years worth of insurance for my 12yr old & 10yr old dogs. submitted a claim for a dental cleaning and was reimbursed the $150 roughly two weeks later. so far so good and no complaints!”

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Posted 3 months ago

“Thank you Pets Best. Filing the claim was very easy and was handled quickly and fairly. You helped take the stress out of a unexpected illness.”

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Posted 3 months ago

“Pets Best has been a great insurance company for my dog who has a protein allergy. The claims get entered easily and we get paid quickly.”

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Posted 3 months ago

“I am very happy with my Peta Best plan for my two Maltipoo. They have been awesome to work with on all claims.”

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Posted 3 months ago

“I was emailed EOB and it was stated payment would be sent to my bank. This was 5 days ago and I still did not receive bank funds.”

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Posted 3 months ago

“Very expensive...doesn't cover much and takes forever to process a claim”

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Posted 3 months ago

“Rates keep increasing and it appears that less is covered.”

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Posted 3 months ago

“Absolutley, the best pet insurance company. I have never waited more than a week for the claim determination of what would be paid and the money follows shortly after. Peace of mind for you and your pet.”

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Posted 3 months ago

“They are one of the best pet insurance companies in America. They are honest and caring professionals.”

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Posted 3 months ago

“Ok I purchased this insurance bc I had friends that had animals become ill and they didnt have coverage and it made me think that I never want to be in that situation with a steep financial land slide. I decided to purchase with Best Pets after doing some research. I had the coverage about 2 months, maybe and my dog became suddenly ill. She was diagnosed wth ITP. Treatment is long term. I started the process of submitting claims and although it was difficult at first we worked through it and now it seems to be a painless process with the claims. This is a stressful situation with our fur baby but they have helped ease some of the stress w some financial relief of her ongoing care.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 33,017 reviews