Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,644 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,644 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Welcome inprovements on their claim processing turnaround! Thank you. Pets Best does strive to be a user friendly business and that's a plus.”

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Posted 4 months ago

“excellent plans excellent customer service.”

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Posted 4 months ago

“Prompt easy process”

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Posted 4 months ago

“I appreciate Pets Best health insurance coverage for my fur baby. Anytime we qualify for reimbursement helps our situation. The claim process is user friendly.”

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Posted 4 months ago

“We're happy with them. We chose a 70% reimbursement plan with a $1000 deductible. Our dog had some medical issues this year, and they were prompt in reimbursing us. No issues so far.”

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Posted 4 months ago

Hi Srdjan, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“OUTSTANDING!”

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Posted 4 months ago

Hi Steve, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Super easy to submit claims. It’s a bummer the cost goes up quite a bit when a dog gets a year older.”

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Posted 4 months ago

“There is no way I could ever recommend pets best to a friend. I’ve lost count of how many times they’ve raised the monthly fee for me, but the most egregious of all was when the raised my insurance by SIXTY dollars with no warning, conveniently right after my dog was diagnosed with glaucoma. Not only do they constantly raise their prices, their customer service does not reflect the cost. Computers run invoices; I’ve had two occasions where they did not pay me because the “computer” processed something incorrectly. You can call to speak to someone overseas who can’t help you, only to be transferred to someone who hopefully can. I’m not happy with pets best at all.”

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Posted 4 months ago

“It's the best.”

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Posted 4 months ago

“This is the only insurance company of any kind that I have every had that takes the 20% copay off the total of your first invioice before applying the deductible. This reduces the net returned from your first claim. It's like charging a copay on your deductible. Double charges. Now that I have paid my deductible and am beyond this BS, I will keep the policy until it renews and they try to charge me a deductible for another year of service then I am out of here! This place also can take weeks to process claims and return my insured portion of a claim. My last company had the funds in my acount within 3 days of submitting claims.”

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Posted 4 months ago

“Claim resolved quickly. Coverage is very good.”

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Posted 4 months ago

“i am happy with Pets Best. I haven't had any issues with them at all.”

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Posted 4 months ago

“really not a good amount paid on a wellness claim compared to the premium charged”

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Posted 4 months ago

“Other than their expected increase on my rates for my aging pets, they’ve been a dream to work with. They take minimal time on claims and they follow through with their documents religiously, so if you read your benefits you can bet they will cover the claim. Best pet insurance I’ve ever had.”

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Posted 4 months ago

“Pet's Best has proven to be an incredible provider of insurance and care for my pet. Once your deductible is reached, the payout for reimbursement is top notch. It allows me to take ultra care for my pet and I'm forever thankful! I will be a client for the life of all my pets. Thank you!!!”

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Posted 4 months ago

“Really have no basis for comparison. You seem to get our claims processed at a reasonably decent clip, but you don't always process the claim completely. In other words, the last claim we sent included one claim for Hank and one claim for Gus on two separate attachments, but you only processed Hank's... so we had to resubmit for Gus. Also a bit disappointed that I could not change my deductible when we renewed our policy earlier this month.”

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Posted 4 months ago

“I have had good experiences with Pets Best except the online claim portal. I tried to submit a claim online for one week and kept receiving a site blocked message. I was able to fax the claim instead and it was processed promptly.”

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Posted 4 months ago

“Looking at other options !! The claims take too long to process and they hardly cover any of the charges at the vet !!!”

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Posted 4 months ago

“We have been very happy with Pets Best. All of our delaings have been quick and we have not had any issues to be resolved. Would and have reccomend.”

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Posted 4 months ago

“My dog got bit by another dog and needed emergency treatment on June 6th. It took longer than I expected for them to process the payment, but received notice yesterday, June 24, that the payment is on the way.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 33,644 reviews