Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,644 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,644 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Overall, PetsBest is an outstanding choice for my canine health insurance. I would give a 5-star review if the online claims process provided the client the opportunity to review the uploaded documents during the 'Claim Update" process. Now, if I need to add more documentation, I have no way to see what documentation was previously uploaded.”

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Posted 4 months ago

“Very impressive claims processing. We were reimbursed within a few days of submitting the claim.”

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Posted 4 months ago

“Generally the reimbursement has been consistent and I appreciate that. My main issue is that they hiked the premium by $200 dollars which feels like way too much, I suspect they lure you in with a lower number and then hike it up after your first year. Also, my cat is on prescription urinary food that she needs to not be in constant pain and they won’t cover it which I think is ridiculous considering what I pay for the coverage.”

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Posted 4 months ago

“Overall, Pets Best has been a good investment. Our dog has had multiple bouts of cheatgrass invading her paws, resulting in surgery to remove it. It has been nice to have some of these expenses reimbursed. I have had a couple of issues with Pets Best over the years, however. One issue has been the time it takes to accept or deny a claim. Most recently, I had an issue with how my claim was received. I submitted a single claim and received an email stating they had received it. Several hours later, I received another email stating that a second claim had been received. The claim numbers were different, so I knew it wasn't simply a duplicate email. The second claim was for a vaccine my dog was given at the time of her surgery. Our policy doesn't cover such care. I am aware of this and would not have submitted a claim asking for reimbursement. In the end, I was notified that the surgery claim was accepted and that the vaccine claim was denied. Not really a big deal, but somewhat confusing, nonetheless.”

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Posted 4 months ago

“BEST Pet Insurance ever! They are very. Responsible for keeping you informed and getting back to you in a timely manner👍”

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Posted 4 months ago

“Submitting a claim and getting reimbursed is an easy process and usually very fast. I’ve only had to deal with customer service once in the past and they were pleasant and accommodating.”

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Posted 4 months ago

Hi Tom, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Pets Best has covered my pets since 2005. I’ve always had excellent service and have saved thousands over the years with their coverage. Our pets are family and we want to make sure that finances wouldn’t ever be in the way of making sure their health is taken care of.”

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Posted 4 months ago

“Consistently reliable with claims and quick to answer related questions . Exceptional service.”

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Posted 4 months ago

Hi Reece, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I love my Pets Best health insurance for my golden retriever. I bought the policy when we got her as a puppy. Very easy to file a claim. The 24/7 phone line to get a vet tech to speak with you is fantastic. I have used it many times. I highly recommend getting health insurance for your pet and love my Pets best insurance.”

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Posted 4 months ago

“Clear and concise explanations. Efficient payments.”

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Posted 4 months ago

“Pets best responds quickly when I send in claims and their eobs are easy to understand.”

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Posted 4 months ago

“Was able to assist with getting into my account. Very easy to use. Approved claims without any issues. Kept informed of the process. Thank you.”

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Posted 4 months ago

“Prop reimbursements”

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Posted 4 months ago

“Your annual fee of $ 90 + dollars is crazy. I filed one claim and still have not heard back from anybody, Margot Pendleton”

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Posted 4 months ago

“Pets Best gives me so much peace of mind with my pets, especially now that they are getting older. I have had their insurance for approximately 5 years and am very happy with the claims process. It is easy to file your claim and you are compensated quickly. You also have the option of speaking to a pet specialist to get information about your pets health. I would recommend Pets Best to anyone looking for insurance coverage for their pets.”

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Posted 4 months ago

“I have always received propmy processing of any claims I have made through the years.”

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Posted 4 months ago

“I have found them accessible, efficient, and very generous in paying benefits in a timely way. I recommend this insurance company higholy”

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Posted 4 months ago

“To me they are a great insurance for your pet they explain everything and if your not sure about your pet illness they have a vet on sight you can talk to before you take your pet to your own vet for medical attention thank you for taking care of my pet and myself James”

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Posted 4 months ago

“I’ve uploaded my dogs claim and his blood work was marked as denied for being “dog food” when I called to tell Pets best that it is his blood work and uploaded proof of it they said it would take up to a month to “review and process” I don’t know how a charge of CHEM 15 would even be considered as dog food. And then to wait up to a month to be possibly reimbursed isn’t okay in my opinion.”

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Posted 4 months ago

“This is an amazing company. Easy claim process and very fast payment straight into my account. I'm so glad I took this policy out on our new puppy.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 33,644 reviews