Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,459 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,459 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have been very good about covering my 4 dogs issues when they arise. I suggest everyone get it when the dogs are puppies.”

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Posted 4 months ago

“Losing your fur baby is tough enough, and then thinking about the medical bills is just devastating. Pets Best was so patient and kind during my claims process. They covered way more than I expected, and I even got a sympathy card.”

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Posted 4 months ago

“Fast claims processing and helpful customer service.”

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Posted 4 months ago

“Great experience, reasonably priced and quick processing of claims. Highly recommend Pets Best.”

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Posted 4 months ago

“These guys are great! I’ve been in and out of emergency visits since day one and can get overwhelming. I’ve had pets best for over a year and didn’t really start using them till the heavier bills started coming. I can’t stress this enough they have been great to deal and the coverage has been amazing.”

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Posted 4 months ago

“I highly recommend this company. Having pet insurance has made it easier for my pet to stay healthy because I don't hesitate to take him to the vet just because it's so expensive. He goes for an annual visit every year and they prescribe his meds for the year including vaccinations and heart worm medication as well as flea and tick prevention. My dog had seasonal allergies and they give him allergy medication which helps him a lot . Knowing that I will be reimbursed quickly is a blessing.”

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Posted 4 months ago

“I'm farely new to Pets Best, and so far, I have only filed claims for wellness type vet visits for my dog, Fern., but I couldn't ask for smoother transactions. Once I paid Fern's bill, I asked the receptionist to email me a copy, and then I just uploaded the bill to the Pet's Best website. In a couple of days, the bill was approved, and the reimbursement was direct deposited to my bank. I can't speak for the coverage and handling of more complicated bills yet, but I did quite a bit of researching pet insurance before settling on Pet's Best, and I'd recommend it to my friends.”

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Posted 4 months ago

“Just how you want insurance to be, submit the form after filling a claim, and done”

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Posted 4 months ago

“Pets Best insurance processes claims promptly, which I initially believed would help manage costs and prevent large bills. However, over the course of six years, I have found that they typically reimburse only about one-third of each bill. For instance, on a recent veterinary visit, my bill was $399.96, and they covered only $80. This pattern of low reimbursement raises concerns about the value of coverage with Pets Best. The current structure appears to favor the company over the customer.”

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Posted 4 months ago

“As always, the claim was handled promptly and accurately”

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Posted 4 months ago

“Quick response and reimbursement!”

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Posted 4 months ago

“We’ve had majority good experience with Pets Best. Our rate has unfortunately gone up significantly, but we do utilize our plan every year. The system outage back in October/November was a huge negative. We’ve also had a claim processed incorrectly before. Besides these things, everything else has been good.”

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Posted 4 months ago

“Recently , our pet Atlas was running back and forth chasing deer from our elevated deck. Im not sure how he did it but somehow managed do jump off. He must have chased them off our property and down to the hwy . He was struck. The driver said he didn't even see him it happened so fast. His name was on his harness and they called me immediately. Long story short, what would have been a devastating financial burden to our family, thanks to Petsbest was something we could absorb. We got Atlas to feel a void for our beloved Lex who past away on my wifes birthday. Thank you petsbest, we are forever grateful. The Smith family Roseburg Oregon.”

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Posted 4 months ago

“Pets Best Insurance has been wonderful so far. I have been with them for a few years now and really can’t complain about anything. They pay promptly and if you have any questions they are there to answer them.”

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Posted 4 months ago

“We have used Pets Best for the past 8+. We have always been pleased to very pleased.. This time the claim was processed very quickly. Thank you!”

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Posted 4 months ago

“We have had a very pleasant experience with Pets Best Health Insurance, which in my experience is unusual for "regular" medical insurance. They have always paid us back in a timely manner and when I've had to call with questions, they were always friendly and clear with their explanations. I would definitely recommend Pets Best!”

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Posted 4 months ago

“Every claim that I have submitted in the last 5 years has been delayed. Always the same generic message, please be patient more claims than usual have been received. I have had other pet insurance companies in the last 20 years, this is the only one that consistantly delays payments. With the other companies I would use my credit card to pay the vet and have received the reimbursement prior to the bill coming in. Never with Pets Best”

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Posted 4 months ago

“They've had some computer issues recently, but I'm very happy with my coverage.”

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Posted 4 months ago

“I’m very happy with Pets best insurance! The staff are always helpful and friendly. They have been a God send since my dog is currently battling acute glaucoma. Thank you Pets best”

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Posted 4 months ago

“Pets Best is a great price! They handle the claims fast!”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 32,459 reviews