Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,644 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,644 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good website and competitive rates. However, the claims process leaves a lot to be desired. Currently, I have two claims being handled by Pets Best. Both were filed on the same day. It’s been five business days and I have not received a payout for either one of them. Additionally, one of the claims required additional information, even though I provided the order details and receipt for the purchase I made for my dog’s heart worm medication. In my opinion, it should not take this long to handle a very simple Wellness claim. Thank you.”

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Posted 4 months ago

“Always easy to upload and fast process times”

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Posted 4 months ago

Hi Luis, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“friendly customer service, easy to get an actual person to talk with and usually very speedy turn around time on answering claims”

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Posted 4 months ago

“I have had this insurance for several years. I recently filed my first claim for an emergency hospital ER visit and subsequent medical stay. While the claim was responded to quickly, the amount of the reimbursement was quite a bit less than what I expected. This was disappointing. My rating would have been 3.5 if that was an option.”

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Posted 4 months ago

“very easy filing and getting claims paid. Love it”

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Posted 4 months ago

“The service and response time is excellent and payment was sent to my bank quickly. Unfortunately, between the deductible, co-pays and things which to me should be covered but were not (this was all done at an Emergency Vet clinic so how could anything not be covered???), we were reimbursed a fraction of the total cost. Probably not very different from all insurance companies but I'd have to weigh the cost of the insurance vs reimbursement in order to decide whether to continue the policy.”

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Posted 4 months ago

“After a rough experience with our first rescue, we knew we needed pet insurance for our next rescue dogs. Thank goodness for our Pets Best policies! One rescue has to see two specialists, which are covered under his illness plan, and when our little rascal rescue ate something she shouldn’t have, the accident plan we have covered her.”

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Posted 4 months ago

“Once again Pets Best handled my claim quickly and efficiently without making me jump through hoops just to get the reimbursement to which I was entitled. I recommend this company to everyone who asks me about pet insurance.”

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Posted 4 months ago

“Always great service! Thank you!☺️”

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Posted 4 months ago

“I love how they reimburse very quickly once your deductible is used up. The biggest issue I have is how much the cost goes up annually! It’s outrageous! I will continue to use them until they raise my rate again. After that, I won’t be able to afford it. You would think being loyal to a company for 7 years would mean something.”

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Posted 4 months ago

“I called to ask a question or two and the representative was very patient in listening to my remarks. She made me feel at ease.”

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Posted 4 months ago

“Everything has been straight forward and easy to navigate. From getting a quote to submitting a claim, and getting reimbursed has been easy.”

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Posted 4 months ago

“Excellent coverage”

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Posted 4 months ago

“I was very pleased with the quick response to my claim. It was handled efficiently and the paperwork which summarized the charges and payments was easy to read. Several calls I made were handled by knowledgeable personnel and I was satisfied with their responses.”

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Posted 4 months ago

“You started out fairly priced, but over the years you have gone up substantially. I would not recommend your company. There are other insurance plans that are much cheaper.”

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Posted 4 months ago

“Excellent pet insurance!”

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Posted 4 months ago

Hi Crystal, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Communicative and they have been a huge help in reimbursing my dogs medical bills for chronic bronchitis and severe allergies! I know I can trust them and I am very thankful to have them.”

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Posted 4 months ago

“Received my money fast.”

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Posted 4 months ago

“While at times there are longer than usual delays. The outcomes and coverage remain consistent and fair.”

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Posted 4 months ago

“I have had a positive experience with Pets Best. Reimbursement after claim submission can vary from 24 hours to two or three weeks but Pets Best has always come through for us. My only complaint would be that the app can be glitchy, but overall I recommend Pets Best to all the pet owners I meet.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 33,644 reviews